Snapshot 257329
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"gw6t2cm1vsty",
"1myhckn40v97",
"7hxv3n9x5tjy",
"yqmd3489kyzs",
"ndr8qf07m1f0",
"44klkbk5v12c",
"8pclg0bnv1f9",
"ch13q2nj4k3f"
],
"created_at": "2023-03-08T10:09:01.637+04:00",
"description": null,
"group_id": null,
"id": "mlgszcnnx95y",
"name": "Channels",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-03-27T18:16:15.412+04:00"
},
{
"created_at": "2020-06-20T10:29:01.715+04:00",
"description": null,
"group_id": null,
"id": "n2m9hmbhvn29",
"name": "Instagramer for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-03-05T09:03:15.234+04:00"
},
{
"created_at": "2020-08-05T16:15:10.057+04:00",
"description": null,
"group_id": null,
"id": "8jhb3vhs3lgk",
"name": "Facebook Reviews for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-10T12:24:33.884+04:00"
},
{
"created_at": "2020-06-20T10:30:16.160+04:00",
"description": null,
"group_id": null,
"id": "nm9t5lxtxg7f",
"name": "Forwarder",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-10T12:24:33.925+04:00"
},
{
"created_at": "2020-06-20T10:42:48.003+04:00",
"description": null,
"group_id": null,
"id": "h9s4jqw129wl",
"name": "Notifier",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-11T17:32:50.073+04:00"
},
{
"created_at": "2020-08-05T16:15:31.292+04:00",
"description": null,
"group_id": null,
"id": "fbvc7kqm6xl1",
"name": "Resurrect for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-26T08:40:44.141+04:00"
},
{
"created_at": "2020-08-25T17:10:36.459+04:00",
"description": "Advanced Export for Zendesk app",
"group_id": null,
"id": "c9fpngydftq9",
"name": "Advanced Export",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-06T17:00:07.271+04:00"
},
{
"created_at": "2025-04-16T18:30:12.426+04:00",
"description": "Delayer app for Zendesk",
"group_id": null,
"id": "zyn4hk5qpsky",
"name": "Delayer",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2025-04-16T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-08-24T12:27:04.210+04:00"
},
{
"created_at": "2024-06-26T12:31:10.609+04:00",
"description": "OAPPS 3CX integration for Zendesk",
"group_id": null,
"id": "8v4zqrtmh7jt",
"name": "3CX integration",
"page_id": "y30txnm1xl9f",
"position": 9,
"showcase": true,
"start_date": "2024-06-26T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-08-24T12:27:04.218+04:00"
},
{
"created_at": "2023-09-14T09:48:30.404+04:00",
"description": null,
"group_id": null,
"id": "05hg7rb9s67p",
"name": "OAPPS help centers and customer support",
"page_id": "y30txnm1xl9f",
"position": 10,
"showcase": false,
"start_date": "2023-09-14T04:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-08-24T12:27:04.225+04:00"
},
{
"created_at": "2023-09-01T11:08:28.742+04:00",
"description": null,
"group_id": null,
"id": "64qjsx2scfsl",
"name": "Billing portal",
"page_id": "y30txnm1xl9f",
"position": 11,
"showcase": true,
"start_date": "2023-09-01T04:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-08-24T12:27:04.233+04:00"
},
{
"created_at": "2026-08-27T11:45:46.183+04:00",
"description": null,
"group_id": null,
"id": "x2hkr0bn3kpp",
"name": "Gatekeeper bot",
"page_id": "y30txnm1xl9f",
"position": 12,
"showcase": true,
"start_date": "2026-08-27T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-08-27T11:45:46.183+04:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
}
],
"created_at": "2026-11-10T12:26:46.638+04:00",
"id": "2vl248ptlqmg",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-11-10T12:26:46.752+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-10T12:26:46.752+04:00",
"id": "y2cq431v7q2v",
"incident_id": "2vl248ptlqmg",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T12:26:46.752+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Security updates Part III",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T08:00:00.000+04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T10:00:00.000+04:00",
"shortlink": "https://stspg.io/h38mpgv62l7x",
"started_at": "2026-11-10T12:26:46.622+04:00",
"status": "scheduled",
"updated_at": "2026-11-10T12:26:46.757+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-11-11T22:41:29.873+04:00",
"id": "yvs6n8w05hgl",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-11-11T23:34:27.075+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T23:34:27.075+04:00",
"id": "hs12nhfrbs4t",
"incident_id": "yvs6n8w05hgl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T23:34:27.075+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-11-11T22:41:29.952+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T22:41:29.952+04:00",
"id": "72q7slfdd33w",
"incident_id": "yvs6n8w05hgl",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T22:41:29.952+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Channels outage",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-11T23:34:27.075+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/s3frng5l9694",
"started_at": "2026-11-11T22:41:29.850+04:00",
"status": "resolved",
"updated_at": "2026-11-11T23:34:27.098+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-11-10T12:26:04.511+04:00",
"id": "zcqks7wpc9f5",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-11T11:39:58.622+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T11:39:58.622+04:00",
"id": "n209b2n3mgld",
"incident_id": "zcqks7wpc9f5",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T11:39:58.622+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-11T09:00:12.223+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T09:00:12.223+04:00",
"id": "1j497h1rq8t0",
"incident_id": "zcqks7wpc9f5",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T09:00:12.223+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-11-10T12:26:04.630+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-10T12:26:04.630+04:00",
"id": "z2npbwgwp1fz",
"incident_id": "zcqks7wpc9f5",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T12:26:04.630+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Security updates Part II",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-11T11:39:58.622+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-11T09:00:00.000+04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-11T11:00:00.000+04:00",
"shortlink": "https://stspg.io/03rfdvxg6rm7",
"started_at": "2026-11-10T12:26:04.487+04:00",
"status": "completed",
"updated_at": "2026-11-11T11:39:58.666+04:00"
},
{
"components": [
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-08-05T16:15:10.057+04:00",
"description": null,
"group_id": null,
"id": "8jhb3vhs3lgk",
"name": "Facebook Reviews for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-10T12:24:33.884+04:00"
},
{
"created_at": "2020-06-20T10:30:16.160+04:00",
"description": null,
"group_id": null,
"id": "nm9t5lxtxg7f",
"name": "Forwarder",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-10T12:24:33.925+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
}
],
"created_at": "2026-11-09T15:07:30.248+04:00",
"id": "0pqp6fjlyg02",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "nm9t5lxtxg7f",
"name": "Forwarder",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8jhb3vhs3lgk",
"name": "Facebook Reviews for Zendesk",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-10T12:24:34.123+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-10T12:24:34.123+04:00",
"id": "bmksdcsf66sy",
"incident_id": "0pqp6fjlyg02",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T12:24:34.123+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nm9t5lxtxg7f",
"name": "Forwarder",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8jhb3vhs3lgk",
"name": "Facebook Reviews for Zendesk",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-10T09:00:15.477+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-10T09:00:15.477+04:00",
"id": "q56xyx06s7w2",
"incident_id": "0pqp6fjlyg02",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T09:00:15.477+04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-10T08:00:34.135+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-10T08:00:34.135+04:00",
"id": "hdn3pyf9fgxz",
"incident_id": "0pqp6fjlyg02",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T08:00:34.135+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nm9t5lxtxg7f",
"name": "Forwarder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jhb3vhs3lgk",
"name": "Facebook Reviews for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-11-09T15:07:30.351+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-09T15:07:30.351+04:00",
"id": "4r8jrg8cqvj0",
"incident_id": "0pqp6fjlyg02",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-09T15:07:30.351+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Security fixes",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-10T12:24:34.123+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-10T09:00:00.000+04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-10T08:00:35.143+04:00",
"scheduled_until": "2026-11-10T11:00:00.000+04:00",
"shortlink": "https://stspg.io/5nsj3pjyfvhn",
"started_at": "2026-11-09T15:07:30.229+04:00",
"status": "completed",
"updated_at": "2026-11-10T12:24:34.171+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-10-05T17:46:43.426+04:00",
"id": "xblqb86dl9wt",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-07T09:33:40.274+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T09:33:40.274+04:00",
"id": "pg257mwpqfk7",
"incident_id": "xblqb86dl9wt",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T09:33:40.274+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-07T09:00:20.649+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T09:00:20.649+04:00",
"id": "w38jgfklbl46",
"incident_id": "xblqb86dl9wt",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T09:00:20.649+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-10-05T17:46:43.533+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-05T17:46:43.533+04:00",
"id": "g50b1801f9mh",
"incident_id": "xblqb86dl9wt",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T17:46:43.533+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Database upgrade",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-07T09:33:40.274+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-07T09:00:00.000+04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-07T11:00:00.000+04:00",
"shortlink": "https://stspg.io/yhpgcy1k6bdd",
"started_at": "2026-10-05T17:46:43.397+04:00",
"status": "completed",
"updated_at": "2026-10-07T09:33:40.316+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:30:16.160+04:00",
"description": null,
"group_id": null,
"id": "nm9t5lxtxg7f",
"name": "Forwarder",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-10T12:24:33.925+04:00"
}
],
"created_at": "2026-09-25T13:46:02.188+04:00",
"id": "9msfkjpk40h8",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "nm9t5lxtxg7f",
"name": "Forwarder",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-25T19:55:04.890+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T19:55:04.890+04:00",
"id": "qnb5pxy8n34x",
"incident_id": "9msfkjpk40h8",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T19:55:04.890+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nm9t5lxtxg7f",
"name": "Forwarder",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-09-25T13:46:02.259+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T13:46:02.259+04:00",
"id": "yzwblvt3dvgv",
"incident_id": "9msfkjpk40h8",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T13:46:02.259+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Forwarder outage",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-25T19:55:04.890+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/09yr0nd3nq1y",
"started_at": "2026-09-25T13:46:02.182+04:00",
"status": "resolved",
"updated_at": "2026-09-25T19:55:04.908+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-08-24T11:28:57.479+04:00",
"id": "bq1fws2gbvx5",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-27T11:45:16.324+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-27T11:45:16.324+04:00",
"id": "bghpxj9kwhv0",
"incident_id": "bq1fws2gbvx5",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-27T11:45:16.324+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-08-24T11:28:57.731+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T11:28:57.731+04:00",
"id": "pb2nzy7qg0ms",
"incident_id": "bq1fws2gbvx5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T11:28:57.731+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Messages delay ~50 sec",
"page_id": "y30txnm1xl9f",
"postmortem_body": "# **Incident Post-Mortem: Facebook Comment Processing Issues affecting other channels due to the queue overflow**\n\n## **Summary**\n\nWe identified several performance and reliability issues affecting Facebook comment processing, particularly for posts containing Reels and conversations operating in `THREAD_ON_COMMENT` mode.\n\nThe issues resulted in unnecessary processing delays and, in some cases, comments not being processed successfully.\n\n## **Root Causes**\n\n### **1. Repeated Reel Downloading in Post Cover Messages**\n\nWhen a **Post Cover Message** referenced a Reel, the system downloaded the video to our infrastructure before sending it to the customer. As a result, the same video could be downloaded multiple times for different conversations or requests.\n\nFor larger video files, this introduced significant and unnecessary processing delays.\n\n**Resolution:** \nReels are no longer downloaded and re-uploaded. The Post Cover Message now contains a small preview icon together with a direct link to the original Facebook post.\n\n**Impact:** \nThis significantly reduces processing time, bandwidth usage, and dependency on Facebook video download performance.\n\n### **2. Inefficient Root Comment Lookup**\n\nIn `THREAD_ON_COMMENT` mode, the system needs to identify the root comment associated with a conversation.\n\nThe existing lookup algorithm performed more operations than necessary, increasing processing time, particularly for posts with a large number of comments.\n\n**Resolution:** \nThe root-comment lookup algorithm was substantially simplified and optimized.\n\n**Impact:** \nRoot comments can now be identified faster, reducing overall message-processing latency.\n\n### **3. Root Comment Lookup Failure for Large Requests**\n\nWe identified an error in the root-comment lookup logic when requesting up to **1,000 comments** from Facebook in a single request.\n\nIn some cases, Facebook’s API failed to return such a large result set and responded with an error. Our request then entered the retry mechanism and continued retrying until the retry limit was exhausted.\n\nOnce all retries were exhausted, the root comment could not be identified and the corresponding comment was effectively lost from the processing flow.\n\n**Resolution:** \nThe lookup logic has been corrected so that it no longer depends on successfully retrieving such a large batch of comments in a single Facebook API request.\n\n**Impact:** \nThis prevents comments from being lost due to Facebook API failures when processing posts with large comment volumes.\n\n## **Outcome**\n\nThe implemented changes address both **performance and reliability**:\n\n* Reel processing no longer requires repeated video downloads.\n* Root-comment lookup in `THREAD_ON_COMMENT` mode is significantly faster.\n* Large Facebook API requests can no longer cause comments to be lost after retry exhaustion.",
"postmortem_body_last_updated_at": "2026-08-27T12:05:33.666+04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-08-27T12:05:33.666+04:00",
"reminder_intervals": null,
"resolved_at": "2026-08-27T11:45:16.324+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/b3wgcsrfkkhq",
"started_at": "2026-08-24T11:28:57.459+04:00",
"status": "resolved",
"updated_at": "2026-08-27T12:05:33.687+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-08-12T08:01:11.464+04:00",
"id": "zgwl95kb9myx",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-12T17:50:19.261+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-12T17:50:19.261+04:00",
"id": "xmkhcqycr0cs",
"incident_id": "zgwl95kb9myx",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-12T17:50:19.261+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-08-12T11:28:55.794+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-12T11:28:55.794+04:00",
"id": "hc6tpytbtxfb",
"incident_id": "zgwl95kb9myx",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-12T11:28:55.794+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-08-12T08:01:11.660+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-12T08:01:11.660+04:00",
"id": "q0tgmrjhqq3w",
"incident_id": "zgwl95kb9myx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-12T08:01:11.660+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-12T11:28:55.794+04:00",
"name": "Message delivery delays",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-12T17:50:19.261+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ht618tvqm8qj",
"started_at": "2026-08-12T08:01:11.445+04:00",
"status": "resolved",
"updated_at": "2026-08-12T17:50:19.278+04:00"
},
{
"components": [
{
"created_at": "2020-06-20T10:22:12.730+04:00",
"description": "OAPPS Instagram for Zendesk integration. Comments and DMs.",
"group_id": "mlgszcnnx95y",
"id": "gw6t2cm1vsty",
"name": "Instagramer Suite for Zendesk",
"page_id": "y30txnm1xl9f",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.009+04:00"
},
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
},
{
"created_at": "2020-03-15T10:55:48.154+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "7hxv3n9x5tjy",
"name": "Telegram Integration",
"page_id": "y30txnm1xl9f",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.113+04:00"
},
{
"created_at": "2020-03-15T10:58:18.047+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "yqmd3489kyzs",
"name": "Viber integraion",
"page_id": "y30txnm1xl9f",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.154+04:00"
},
{
"created_at": "2022-11-11T15:07:17.400+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ndr8qf07m1f0",
"name": "Youtube Comments",
"page_id": "y30txnm1xl9f",
"position": 5,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.285+04:00"
},
{
"created_at": "2023-03-08T10:12:54.062+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "44klkbk5v12c",
"name": "TikTok Comments",
"page_id": "y30txnm1xl9f",
"position": 6,
"showcase": true,
"start_date": "2023-03-08T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.329+04:00"
},
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
},
{
"created_at": "2024-07-17T09:15:42.610+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "ch13q2nj4k3f",
"name": "Intagramer Suite for FreshDesk",
"page_id": "y30txnm1xl9f",
"position": 8,
"showcase": true,
"start_date": "2024-07-17T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.427+04:00"
}
],
"created_at": "2026-07-29T22:31:04.781+04:00",
"id": "ygnl3nbb8fgy",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-30T10:00:26.676+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T10:00:26.676+04:00",
"id": "pwqc14wd09s9",
"incident_id": "ygnl3nbb8fgy",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T10:00:26.676+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-30T09:00:10.248+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T09:00:10.248+04:00",
"id": "4w06yp04smds",
"incident_id": "ygnl3nbb8fgy",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T09:00:10.248+04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-30T08:00:26.365+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T08:00:26.365+04:00",
"id": "1stmf0s4ywvx",
"incident_id": "ygnl3nbb8fgy",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T08:00:26.365+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw6t2cm1vsty",
"name": "Channels - Instagramer Suite for Zendesk",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7hxv3n9x5tjy",
"name": "Channels - Telegram Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yqmd3489kyzs",
"name": "Channels - Viber integraion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ndr8qf07m1f0",
"name": "Channels - Youtube Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44klkbk5v12c",
"name": "Channels - TikTok Comments",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ch13q2nj4k3f",
"name": "Channels - Intagramer Suite for FreshDesk",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-07-29T22:31:04.870+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T22:31:04.870+04:00",
"id": "wtppcjl6gyvp",
"incident_id": "ygnl3nbb8fgy",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-29T22:31:04.870+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Core Maintenance",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-30T10:00:26.676+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-30T09:00:00.000+04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-30T08:00:26.589+04:00",
"scheduled_until": "2026-07-30T09:30:00.000+04:00",
"shortlink": "https://stspg.io/vqpcl9kg6jhf",
"started_at": "2026-07-29T22:31:04.752+04:00",
"status": "completed",
"updated_at": "2026-07-30T10:00:26.706+04:00"
},
{
"components": [
{
"created_at": "2019-11-12T13:48:46.576+04:00",
"description": "Whatsapp integration",
"group_id": "mlgszcnnx95y",
"id": "1myhckn40v97",
"name": "Whatsapp integration",
"page_id": "y30txnm1xl9f",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-11T11:39:58.068+04:00"
}
],
"created_at": "2026-07-29T02:44:01.003+04:00",
"id": "tn11kf0fbhmb",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-29T04:46:18.880+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T04:46:18.880+04:00",
"id": "gl2b5vzbf8h1",
"incident_id": "tn11kf0fbhmb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-29T04:46:18.880+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1myhckn40v97",
"name": "Channels - Whatsapp integration",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are investigating the issue",
"created_at": "2026-07-29T02:44:01.068+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T02:44:01.068+04:00",
"id": "hfc2n1mjrtxj",
"incident_id": "tn11kf0fbhmb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-29T02:44:01.068+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Whatsapp QR connections are offline",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-29T04:46:18.880+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/pt25w3k3hlyp",
"started_at": "2026-07-29T02:44:00.992+04:00",
"status": "resolved",
"updated_at": "2026-07-29T04:46:18.901+04:00"
},
{
"components": [
{
"created_at": "2023-11-21T16:48:37.528+04:00",
"description": null,
"group_id": "mlgszcnnx95y",
"id": "8pclg0bnv1f9",
"name": "Discord integration",
"page_id": "y30txnm1xl9f",
"position": 7,
"showcase": true,
"start_date": "2023-11-21T00:00:00.000+04:00",
"status": "operational",
"updated_at": "2026-11-11T11:39:58.387+04:00"
}
],
"created_at": "2026-07-28T20:23:32.276+04:00",
"id": "b892tq6kbylp",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-29T00:00:36.367+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T00:00:36.367+04:00",
"id": "ql4dz6zttsl5",
"incident_id": "b892tq6kbylp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-29T00:00:36.367+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-07-29T00:00:13.200+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T00:00:13.200+04:00",
"id": "b8yhptkydw3t",
"incident_id": "b892tq6kbylp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-29T00:00:13.200+04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "8pclg0bnv1f9",
"name": "Channels - Discord integration",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-07-28T20:23:32.344+04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-28T20:23:32.344+04:00",
"id": "xqnmmmjm3v25",
"incident_id": "b892tq6kbylp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-28T20:23:32.344+04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Discorder malfunction",
"page_id": "y30txnm1xl9f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-29T00:00:36.367+04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/nhfb616glzt5",
"started_at": "2026-07-28T20:23:32.266+04:00",
"status": "resolved",
"updated_at": "2026-07-29T00:00:36.383+04:00"
}
],
"page": {
"id": "y30txnm1xl9f",
"name": "OAPPS",
"url": "https://status.oapps.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}