Snapshot 257480
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Subscribe to UpdatesSubscribe Salesforce integration: data-in not syncing Subscribe Update - We are continuing to work on a fix for this issue. Oct 02, 2026 - 14:57 PDT Identified - Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience! Oct 02, 2026 - 14:49 PDT Data Collection Operational App Operational Session Replay Operational Heap Connect Operational Integrations - Sources Partial Outage Integrations - Destinations Operational Notifications and Alerts Operational AWS (us-east-1) Operational EC2 Operational ECS Operational SQS Operational S3 Operational EMR Operational Cloudfront Operational EKS Operational AWS (eu-west-1) Operational S3 Operational EMR Operational EKS Operational ECS Operational SQS Operational EC2 Operational AWS (eu-central-1) Operational EC2 Operational EMR Operational SQS Operational ECS Operational S3 Operational EKS Operational Open AI (US) Operational Open AI (Europe) Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 Temporary Data Latency Resolved - This incident has been resolved. Nov 7, 23:46 PST Identified - We are currently experiencing delays in data being available in the app for US-based customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 4 hours. Nov 7, 21:01 PST Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 Temporary Data Latency Resolved - This incident has been resolved. Nov 4, 22:57 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 4, 22:40 PST Update - We are continuing to investigate the issue. Nov 4, 21:53 PST Update - We are continuing to investigate the issue. Nov 4, 20:26 PST Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins. Nov 4, 19:38 PST Delayed event-data availability in the US Resolved - This incident has been resolved. Nov 4, 02:39 PST Monitoring - Data freshness latency is recovering, and the team is monitoring it. Nov 3, 21:14 PST Update - We are continuing to investigate this issue. Nov 3, 21:08 PST Investigating - We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected. Nov 3, 20:30 PST Nov 3, 2026 Nov 2, 2026 Data latency for some US customers Resolved - This incident has been resolved. Nov 2, 21:36 PST Identified - We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates. Nov 2, 21:24 PST Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage