Snapshot 257778
Raw (normalized text)
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"body": "This incident has been resolved.\nWe experienced a service disruption caused by a third-party vendor that lasted approximately 30 minutes and has now been resolved. Our services are back to normal operation.",
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"body": "We are currently investigating an issue where we are seeing intermittent failures with customer requests across the platform.",
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"postmortem_body": "[monday.com](http://monday.com) · INCIDENT SUMMARY\n\n# **Degraded performance on November 4, 2026**\n\n**Customer impact:** 18:28 – 19:02 UTC \\(34 minutes\\)\n\n**Status:** Resolved\n\n## **Summary**\n\nOn November 4, 2026, between 18:28 and 19:02 UTC, customers in all regions experienced degraded performance while using [monday.com](http://monday.com). The exact impact window varied by region.\n\nThe impact originated in one of our centralized edge networking components, which handles how requests reach our services. An unexpected change by one of our third-party technology providers affected this component.\n\n## **Details**\n\n### **1. Customer impact**\n\nThe impact was global and affected multiple [monday.com](http://monday.com) services. Users may have experienced slow loading, intermittent errors, or actions that did not complete as expected.\n\n### **2. Impact by region \\(UTC\\)**\n\n| Region | Impact window \\(UTC\\) |\n| --- | --- |\n| United States | 18:28 – 19:02 |\n| Europe | 18:28 – 18:57 |\n| Australia | 18:33 – 18:59 |\n| Israel | 18:35 – 18:57 |\n\n### **3. Timeline \\(UTC\\)**\n\n| Time | Event |\n| --- | --- |\n| 18:28 | Degraded performance begins |\n| 18:30 | Detected by our monitoring; engineers engaged |\n| 18:50 | Root cause identified and fix rollout began |\n| 19:02 | Service fully restored in all regions |\n\n### **4. Cause \u0026 resolution**\n\nAn unexpected change by a third-party provider caused our centralized edge networking component to stop processing some requests normally. Our engineering team rolled out a fix and verified that all services returned to full performance.\n\n### **5. Data \u0026 security**\n\nThis was an operational issue, not a security incident. Customer data was not lost, exposed, or corrupted, and no action is required from customers.\n\n## **Next steps**\n\nOur monitoring systems worked as expected and alerted our engineering team as soon as the issue began. The affected component has been fully remediated, and we are following up with the vendor to understand the change on their side and prevent a recurrence. We sincerely apologize for the disruption.",
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"body": "On Sunday, October 25th at 07:00 UTC, we will be performing scheduled maintenance on our platform infrastructure across all regions This maintenance is expected to last approximately 2 hours.\n\nDuring this time, the monday.com platform may experience degraded performance. Thank you for your understanding.",
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