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Skip to navigationSkip to main content Opens in new tab |Trust Center LlamaIndex LlamaIndex delivers LlamaParse, the most accurate agentic OCR platform. It turns any document into accurate, AI-ready context using document understanding agents that combine layout-aware CV, OCR, and VLMs. With 30M+ monthly downloads, LlamaParse is trusted by teams at Lovable, 8am, Tabs, KPMG, and others building some of the most document-intensive workflows in production AI. security@runllama.ai Privacy Policy Compliance SOC 2 GDPR HIPAA Resources View all Penetration Test Report, Executive Summary (2026) LlamaIndex 2026 Penetration Testing Remediation Status Letter LlamaIndex SOC 2 Type II Report (2026) Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 18 more Infrastructure security controls Organizational security Asset disposal procedures utilized Portable media encrypted Anti-malware technology utilized View 10 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 33 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Credit card information Personal health information Subprocessors View all Amazon Web Services • Cloud Service Provider / LLM Provider US, EU Google Cloud Platform • Cloud Service Provider / LLM Provider US, EU Microsoft • Cloud Service Provider / LLM Provider US, EU OpenAI • LLM Provider US, EU FAQ Updates View all Privacy New self-serve Data Processing Addendum and Mutual NDA Published October 26, 2026 We have published a single Data Processing Addendum for self-serve customers on both our US and EU instances. It applies automatically when you accept our Terms of Service, includes the EU Standard Contractual Clauses and the UK Addendum, and is pre-signed by LlamaIndex. You can download it from the Resources section of this Trust Center. It replaces the previous Standard and EU DPAs for self-serve accounts. We have also published our standard Mutual NDA. Accepting it when you request access to gated documents, such as our SOC 2 report, is all that is needed. Subscribe to updates on this page to receive notice of changes to our sub-processors.