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BitPay Trust Center Trust is the foundation of BitPay's business. We are dedicated to safeguarding the data that enables our customers to buy, sell, swap, spend, and receive digital assets. Continue on to view our policies, evidence of effective controls, and third-party attestations that allow us to earn your trust. Go to Trust Resources Compliance We protect our clients and their customers by complying with a range of security frameworks. We maintain a robust controls environment that is tested annually by third-party assessors. Clients can request our audit reports below. SOC 3 Public report covering trust services criteria SOC 1 Type 2 Third-party attestation report covering financial controls, provided under NDA SOC 2 Type 2 Third-party attestation report covering trust services criteria, provided under NDA NYS 23 NYCRR 500 (NY DFS) New York State Department of Financial Services cybersecurity requirements for financial services companies, 23 NYCRR Part 500 (referred to below as “Part 500” or “the Cybersecurity Regulation”). Digital Operations Resilience Act (DORA) Regulation (EU) 2022/2554 of the European Parliament and of the Council of 14 December 2022 on digital operational resilience for the financial sector Resources Legal and Compliance BitPay's Terms of Use, Licenses, List of Supported Crypto Assets, and other legal and compliance information Data Privacy BitPay's Privacy Notice and details regarding personal information we collect and how we use it. Responsible Disclosure (Bug Bounty) Rules of engagement for conducting security research (i.e. vulnerability discovery) activities for participating in our Bug Bounty Program. 2025 Disaster Recovery Customer Memo Annual DR Test Results 2026 Incident Exercise Customer Memo Annual incident response exercise results SOC 3 Report A SOC 3 report is a public-facing compliance document that outlines how a company secures and manages its data. SOC 2 Type II Report Provides management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls covering the trust services criteria. SOC 2 Report Bridge Letter SOC 1 Type II Report Provides the management’s description of a service organization’s system and the suitability of the design and operating effectiveness of financial controls. SOC 1 Report Bridge Letter Subprocessors Ada Support Inc Customer Support Data location: USA, Canada, Ireland, Germany regions Amazon Web Services, Inc. Cloud Hosting Services Data location: USA Braze, Inc. Marketing Campaigns Data location: USA Center Source Customer Support Data location: USA Cloudflare, Inc. CDN and Platform Security Protections Data location: USA Framer B.V. Website Hosting Provider Data location: USA Gleam.io Loyalty & Rewards Provider Data location: USA Mixpanel, Inc. Product Analytics Data location: USA Moody's Analytics, Inc. AML Compliance Processes Data location: USA View all Monitoring Continuously monitored by Secureframe Monitoring Availability Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Organizational Management Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Confidentiality Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Risk Assessment Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Access Security Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Physical Security Physical Access Reviews Processes are in place to periodically review physical access to ensure consistency with job responsibilities. Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Physical Access Restrictions Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual. Visitor Control Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.