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Skip to navigationSkip to main content Retell AI Supercharge your Call Operations with Al. Build, test, monitor and deploy your voice AI agents with Retell. Note: To obtain a signed Business Associate Agreement (BAA) or Data Processing Agreement (DPA), visit our Legal agreements portal: https://click-agreements.retellai.comOpens in new tab support@retellai.com Privacy PolicyOpens in new tab Compliance SOC 2 HIPAA GDPR ISO 27001:2022 CCPA Resources View all SOC 2 Type 1 Report SOC 2 Type 2 Report SOC 2 Type 2 Confirmation Letter (Upcoming Report: Nov 2025 – Nov 2026) ISO 27001:2022 Certificate Of Registration Application Penetration Test Report GDPR and CCPA Attestation Letter HIPAA Attestation Letter HIPAA Compliance Policy TCPA Compliance Framework & Guidance Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 8 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 31 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Amazon Web Services • Cloud Storage Provider GitHub • Version Control Google Workspace • Email, File Storage Vanta • Security and Compliance Updates View all General Vendor Sub-processor Update: Retell AI Adds Sentry and AssemblyAI Published July 22, 2026 To support our growing platform performance, observability, and scale, Retell AI has formally added two new sub-processors to our infrastructure registry: Sentry: Utilized for real-time application error tracking, performance monitoring, and system crash diagnostic logging. AssemblyAI: Utilized to expand our low-latency Speech-to-Text (STT) services, providing real-time transcription modeling and audio processing capabilities. Data Protection & Compliance: Both vendors have undergone our internal third-party security risk assessment to ensure strict alignment with our data privacy standards, ISO 27001, SOC 2 Type II compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been fully executed. Prohibition on Model Training: In accordance with Retell AI policy, both third parties are contractually prohibited from using Retell AI Confidential Data or Customer Data to train, fine-tune, or validate their own machine learning or artificial intelligence models without explicit, written consent. No action is required on your part, and these additions do not impact the processing security or performance of your active voice agents. General Vendor Sub-processor Update: Retell AI Adds Soniox and Ironclad Published May 28, 2026 To support our growing platform capabilities and scale our operations, Retell AI has formally added two new sub-processors to our infrastructure registry: Soniox: Utilized to expand our low-latency Speech-to-Text (STT) services, providing enhanced real-time transcription modeling. Ironclad: Utilized for enterprise legal, compliance, and digital contract infrastructure management. Data Protection & Compliance: Both vendors have undergone our internal security review to ensure alignment with our data privacy standards, SOC 2 compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been executed. No action is required on your part, and these additions do not impact the processing security of your active voice agents. Read more about Vendor Sub-processor Update: Retell AI Adds Sentry and AssemblyAI Retell AI Supercharge your Call Operations with Al. Build, test, monitor and deploy your voice AI agents with Retell. Note: To obtain a signed Business Associate Agreement (BAA) or Data Processing Agreement (DPA), visit our Legal agreements portal: https://click-agreements.retellai.comOpens in new tab support@retellai.com Privacy PolicyOpens in new tab Compliance SOC 2 HIPAA GDPR ISO 27001:2022 CCPA Resources View all SOC 2 Type 1 Report SOC 2 Type 2 Report SOC 2 Type 2 Confirmation Letter (Upcoming Report: Nov 2025 – Nov 2026) ISO 27001:2022 Certificate Of Registration Application Penetration Test Report GDPR and CCPA Attestation Letter HIPAA Attestation Letter HIPAA Compliance Policy TCPA Compliance Framework & Guidance Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 8 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 31 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Amazon Web Services • Cloud Storage Provider GitHub • Version Control Google Workspace • Email, File Storage Vanta • Security and Compliance Updates View all General Vendor Sub-processor Update: Retell AI Adds Sentry and AssemblyAI Published July 22, 2026 To support our growing platform performance, observability, and scale, Retell AI has formally added two new sub-processors to our infrastructure registry: Sentry: Utilized for real-time application error tracking, performance monitoring, and system crash diagnostic logging. AssemblyAI: Utilized to expand our low-latency Speech-to-Text (STT) services, providing real-time transcription modeling and audio processing capabilities. Data Protection & Compliance: Both vendors have undergone our internal third-party security risk assessment to ensure strict alignment with our data privacy standards, ISO 27001, SOC 2 Type II compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been fully executed. Prohibition on Model Training: In accordance with Retell AI policy, both third parties are contractually prohibited from using Retell AI Confidential Data or Customer Data to train, fine-tune, or validate their own machine learning or artificial intelligence models without explicit, written consent. No action is required on your part, and these additions do not impact the processing security or performance of your active voice agents. General Vendor Sub-processor Update: Retell AI Adds Soniox and Ironclad Published May 28, 2026 To support our growing platform capabilities and scale our operations, Retell AI has formally added two new sub-processors to our infrastructure registry: Soniox: Utilized to expand our low-latency Speech-to-Text (STT) services, providing enhanced real-time transcription modeling. Ironclad: Utilized for enterprise legal, compliance, and digital contract infrastructure management. Data Protection & Compliance: Both vendors have undergone our internal security review to ensure alignment with our data privacy standards, SOC 2 compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been executed. No action is required on your part, and these additions do not impact the processing security of your active voice agents. Read more about Vendor Sub-processor Update: Retell AI Adds Soniox and Ironclad Retell AI Supercharge your Call Operations with Al. Build, test, monitor and deploy your voice AI agents with Retell. Note: To obtain a signed Business Associate Agreement (BAA) or Data Processing Agreement (DPA), visit our Legal agreements portal: https://click-agreements.retellai.comOpens in new tab support@retellai.com Privacy PolicyOpens in new tab Compliance SOC 2 HIPAA GDPR ISO 27001:2022 CCPA Resources View all SOC 2 Type 1 Report SOC 2 Type 2 Report SOC 2 Type 2 Confirmation Letter (Upcoming Report: Nov 2025 – Nov 2026) ISO 27001:2022 Certificate Of Registration Application Penetration Test Report GDPR and CCPA Attestation Letter HIPAA Attestation Letter HIPAA Compliance Policy TCPA Compliance Framework & Guidance Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 8 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 31 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Amazon Web Services • Cloud Storage Provider GitHub • Version Control Google Workspace • Email, File Storage Vanta • Security and Compliance Updates View all General Vendor Sub-processor Update: Retell AI Adds Sentry and AssemblyAI Published July 22, 2026 To support our growing platform performance, observability, and scale, Retell AI has formally added two new sub-processors to our infrastructure registry: Sentry: Utilized for real-time application error tracking, performance monitoring, and system crash diagnostic logging. AssemblyAI: Utilized to expand our low-latency Speech-to-Text (STT) services, providing real-time transcription modeling and audio processing capabilities. Data Protection & Compliance: Both vendors have undergone our internal third-party security risk assessment to ensure strict alignment with our data privacy standards, ISO 27001, SOC 2 Type II compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been fully executed. Prohibition on Model Training: In accordance with Retell AI policy, both third parties are contractually prohibited from using Retell AI Confidential Data or Customer Data to train, fine-tune, or validate their own machine learning or artificial intelligence models without explicit, written consent. No action is required on your part, and these additions do not impact the processing security or performance of your active voice agents. General Vendor Sub-processor Update: Retell AI Adds Soniox and Ironclad Published May 28, 2026 To support our growing platform capabilities and scale our operations, Retell AI has formally added two new sub-processors to our infrastructure registry: Soniox: Utilized to expand our low-latency Speech-to-Text (STT) services, providing enhanced real-time transcription modeling. Ironclad: Utilized for enterprise legal, compliance, and digital contract infrastructure management. Data Protection & Compliance: Both vendors have undergone our internal security review to ensure alignment with our data privacy standards, SOC 2 compliance, and GDPR commitments. All applicable Data Processing Addendums (DPAs) have been executed. No action is required on your part, and these additions do not impact the processing security of your active voice agents.