Snapshot 258393
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
Skip to navigationSkip to main content Tractian Trust Center Tractian offers IoT solutions that combine hardware, software, and artificial intelligence to ensure reliable data and optimized processes at every stage of maintenance routines. As a high-level technology company, security and quality are two of most important principles. We are dedicated to protecting your data through technical controls in compliance with regulatory and legal resources. privacy@tractian.com Privacy PolicyOpens in new tab We invite you to explore our Trust Center for additional insights. The following documents are available on our website: • Master License and Services Agreement (MSA)Opens in new tab • Data Protection Addendum (DPA)Opens in new tab • Hardware Warranty PolicyOpens in new tab • Hosted Software SLAOpens in new tab • Platform Terms and Conditions of UseOpens in new tab Status PageOpens in new tab for APIs, app and institutional page availability. Feel free to contact us if you have any questions or would like to report a vulnerability - security@tractian.com Compliance FedRAMP High SOC 2 Type 2 ISO 27001:2022 ISO 9001:2015 Resources View all Certifications & Reports FedRAMP High - Knox Customer Letter ISO-IEC 27001-2022 Certificate ISO-IEC 27001-2022 (Surveillance Year 2 Certificate) ISO-IEC 27001-2022 - Recertification Audit - Engagement Confirmation Letter View 8 more Pentests External Network Pentest – Closure Report – 2026 (Summary) WebApp Pentest – Closure Report – 2026 (Summary) Mobile Android Pentest – Closure Report – 2026 (Summary) Mobile iOS Pentest – Closure Report – 2026 (Summary) Corporate Code of Conduct Tractian COI - Cyber/Tech E&O (2026-27) Security Policies ISMS Regulatory Framework ISMS Master List of Documents Summary of Security Policies (ToC) ISMS Roles, Responsibilities and Authorities (summary) Information Security Policy (summary) Artificial Intelligence Policy (summary) Access Control Policy (summary) View 8 more Controls Data collected Personal data provided directly by the holder ➔ all personal data entered or forwarded when accessing one of our TRACTIAN channels (portals or App) will be collected. Personal data provided by companies ➔ solely for the purpose of complying with legal obligations or when necessary for the execution of contracts and/or preliminary procedures in which the data subject is a party. Personal data provided by third parties ➔ TRACTIAN may receive personal data by means of third parties that have some relationship with the holder. It is also possible that TRACTIAN collects data from public bases, made available by authorities (such as the Internal Revenue Service, for example) or by third parties, or even data made public by the holder on websites or social networks, always respecting privacy. Automatically collected personal data ➔ TRACTIAN can also collect a series of information in an automatic way using market technologies (cookies for example), with the purpose of improving the user navigation experience in portals and TRACTIAN App, according to his/her habits and preferences. Subprocessors View all Amazon Web Services • Cloud Provider United States Cloud infrastructure Oracle Cloud • Cloud provider United States Cloud infrastructure Cloudflare • Cloud monitoring United States Suite of cloud-based security, performance, and reliability solutions. Intercom • Customer support United States Support management FAQ Updates View all Incident Tractian Security Incident – Final Notice Published November 10, 2026 Following our previous notice on November 6, 2026, Tractian has completed its investigation and remediation activities related to the security incident involving a third-party identity provider. The incident has been contained, the identified security risks have been addressed, and the incident is formally closed. Tractian products and services remained operational throughout the incident, with no impact on availability. No action is required from customers at this time. Customers seeking additional information regarding the incident may contact our Security Team at security@tractian.com. We appreciate your trust and reaffirm our commitment to protecting customer information and maintaining strong security practices. Incident Tractian Security Incident Notice Published November 6, 2026 On November 5, 2026, Tractian identified a security incident associated with a cybersecurity event involving a third-party identity provider. Our Incident Response Plan was promptly activated, and containment, investigation, and remediation activities are currently underway. Immediate security measures have been implemented to restrict unauthorized access and mitigate potential risks. An assessment is ongoing to determine whether any customer data or services have been impacted. Should our investigation identify any impact requiring customer attention, we will communicate directly with the relevant customers and provide appropriate guidance. The operational status and availability of Tractian products and services can be monitored through our official status page: https://status.tractian.comOpens in new tab As a precaution, please remain vigilant against potential impersonation attempts, including unexpected emails or calls claiming to represent Tractian. Tractian will never request your passwords or authentication codes. Official email communications are sent from @tractian.com addresses. If you receive a suspicious communication, please verify its authenticity with your Tractian representative or contact security@tractian.com. Privacy Subprocessor List Update Published October 28, 2026 We've updated our subprocessors listOpens in new tab to include Oracle Cloud Infrastructure (OCI), reflecting its role in supporting our cloud infrastructure and services in the United States. As part of our ongoing commitment to transparency and data protection compliance, we strive to keep our customers informed about the providers supporting our services. If you have any questions about this update or our data protection practices, please feel free to contact us at privacy@tractian.com Compliance Now Available: Tractian GovCloud on Knox's FedRAMP® High Authorized Platform Published July 17, 2026 Tractian GovCloud is now available on Knox Systems'FedRAMP High Authorized platform, providing a deployment option for U.S. federal agencies within Knox's FedRAMP authorization boundary. Government deployments operate in a dedicated environment designed specifically for federal workloads, separate from Tractian's commercial cloud environments. This approach supports agencies that require strong security controls, operational resilience, and compliance with the FedRAMP High baseline. By combining Tractian's asset health and predictive maintenance capabilities with Knox's FedRAMP Authorized platform, agencies can deploy mission-critical asset monitoring in an environment built to meet the security, continuous monitoring, and compliance expectations of U.S. government systems. For additional information: FedRAMP Marketplace (Knox Systems)Opens in new tab Tractian Government SolutionsOpens in new tab Tractian Blog articleOpens in new tab