Snapshot 259665
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-11-08T14:27:18Z",
"id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"impact": "minor",
"incident_updates": [
{
"body": "Meta has restored Emplifi’s access to Facebook and Instagram. Publishing, Community \u0026 Care, and Insights are available again.\n\n\nOur systems are now catching up on the data from the affected period. Comments, messages, and metrics from those days are being processed and will continue to appear as that completes. We’re monitoring closely and will confirm once everything is fully up to date.\n\n\nWe’ll share a full post-mortem once our review is complete. We’re sorry for the disruption and appreciate your patience while we finish processing the remaining data.",
"created_at": "2026-11-12T04:48:14Z",
"display_at": "2026-11-12T04:48:14Z",
"id": "01M771BG08MVXN9PHKK246HYXG",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "monitoring",
"updated_at": "2026-11-12T04:48:14Z"
},
{
"body": "**Started:** November 8, 12:44 CET\n**Last updated:** November 11, 22:00 CET\n\n**Update:** Facebook and Instagram features remain unavailable in Emplifi, and we’re sorry for the continued disruption. This has gone on longer than we anticipated. We are working with Meta, including at senior levels, and monitoring the incident around the clock. Meta has not given us a completion time, and we don’t want to give an estimate you can’t plan around. We’ll share verified developments as soon as we have them.\n\n**Affected:** Publishing, comments and direct messages, Care, Community, Insights, Listening, data synchronization, and Unified Analytics data for connected Facebook and Instagram profiles. Other social networks are not affected.\n\n**What you can do:** Publish and manage comments and direct messages directly in Facebook and Instagram, for example through Meta Business Suite. Scheduled posts in Emplifi will not publish while access is unavailable. If you publish a post natively, remove it from the Emplifi schedule to prevent duplicates. Your Customer Success Manager can help you review your schedule and your specific setup.\n\n**Data:** Some data from this period may not be available in Emplifi after access is restored, including Instagram comments and mentions created during the outage and Instagram Stories that expire during it. Some Insights metrics may show gaps or estimated values. See the[ FAQ](https://docs.emplifi.io/platform/latest/home/facebook-and-instagram-access-faq) for details.\n\n**Next update:** By 10:00 AM CET / 1:00 AM PST on Thursday, November 12, or sooner if there are developments.",
"created_at": "2026-11-11T21:01:14Z",
"display_at": "2026-11-11T21:01:14Z",
"id": "01M766MD071ZA729HVWC8Q195Q",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-11T21:01:14Z"
},
{
"body": "**Started: November 8, 12:44 CET\nLast updated: November 11, 10:00 CET**\n\n**Update:** Facebook and Instagram features remain unavailable in Emplifi. We are escalating with Meta at senior levels and monitoring the incident around the clock. Meta has not given us a completion time.\n\n**Affected:** Publishing, comments and direct messages, Care, Community, Insights, Listening, data synchronization, and Unified Analytics data for connected Facebook and Instagram profiles. Other social networks are not affected.\n\n**What you can do:** Publish and manage comments and direct messages directly in Facebook and Instagram. Scheduled posts in Emplifi will not publish while access is unavailable. If you publish a post natively, remove it from the Emplifi schedule to prevent duplicates.\n\n**Data:** Some data from this period will not be available in Emplifi after access is restored, including Instagram comments and mentions created during the outage and Instagram Stories that expire during it. Some Insights metrics may show gaps or estimated values. See the[ FAQ](https://docs.emplifi.io/platform/latest/home/facebook-and-instagram-access-faq) for details.\n\n**Next update:** By 10:00 PM CET / 1:00 PM PST today, or sooner if there are developments.",
"created_at": "2026-11-11T09:00:09Z",
"display_at": "2026-11-11T09:00:09Z",
"id": "01M74XC26QFJ3WJ1VCPN9VP617",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-11T12:03:48Z"
},
{
"body": "**Update: Facebook and Instagram features still unavailable in Emplifi**\n\nFacebook and Instagram features in Emplifi have been unavailable since 12:44 CET on November 8, after Meta restricted our access to its API. We have raised this with Meta and are doing everything we can to have access restored as quickly as possible. We don’t yet have a confirmed timeline, so rather than estimate, we will update you every 12 hours until this is resolved, including when there is no change.\n\nOther social networks connected to Emplifi are not affected. Until access is restored, please publish content and manage comments and direct messages directly in Facebook and Instagram.\n\nSome data from this period will not be available in Emplifi after access is restored. This includes Instagram comments and mentions created while access is unavailable, and Instagram Stories, including their final Insights, that expire during this period. Some Facebook and Instagram Insights metrics for this period may show gaps or estimated values. We recommend monitoring comments and mentions directly on Instagram in the meantime. We recognize the disruption this has caused your teams, and we’re sorry.\n\nOnce access is restored, we will review what happened and take steps to prevent it from happening again.",
"created_at": "2026-11-10T20:50:59Z",
"display_at": "2026-11-10T20:50:59Z",
"id": "01M73KMX01RQJQXATXNW1HS0EJ",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-10T20:50:59Z"
},
{
"body": "Access to Meta’s API has still not been restored, so Facebook and Instagram features remain unavailable in Emplifi. We are continuing to work with Meta, but we do not yet have a confirmed resolution time.\n\nIn the meantime, please continue to publish and manage comments and messages directly in Facebook and Instagram. Scheduled posts will not publish while access is unavailable, so please remove any natively published posts from the Emplifi schedule to prevent duplicates when access returns.\n\nOur next update will be by 9:00 AM CET / 3 AM EST on Wednesday, November 11, or sooner if there are developments.",
"created_at": "2026-11-10T16:38:11Z",
"display_at": "2026-11-10T16:38:11Z",
"id": "01M73560YECMJ8D3HHNYKQNJAT",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-10T16:38:11Z"
},
{
"body": "Access to Meta’s API has not been restored overnight, and Facebook and Instagram features remain unavailable in Emplifi. Our teams continue to escalate with Meta and have not received a confirmed resolution time.\n\nScheduled Facebook and Instagram posts will not publish while access is unavailable, so please check your schedule for anything time-sensitive and publish it natively. Remove natively published posts from the Emplifi schedule to prevent duplicates.\n\nOur next update will be by 5:00 PM CET today, or sooner if there are developments.\n",
"created_at": "2026-11-10T06:26:00Z",
"display_at": "2026-11-10T06:26:00Z",
"id": "01M72252JFMVYGJQCMJNXEYGXA",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-10T06:26:00Z"
},
{
"body": "There has been no change since our last update. Emplifi still cannot access Meta’s API, so Facebook and Instagram publishing, comments, direct messages, and data syncing remain unavailable. We continue to work with Meta through its support and partner channels, and there is still no confirmed resolution time.\n\nIn the meantime, please continue to publish and manage comments and messages directly in Facebook and Instagram. If you publish scheduled content natively, please remove it from the schedule in Emplifi so that it is not published twice when access returns.\n\nOur next update will be by 9:00 AM CET on Tuesday, November 10, or sooner if there are developments. ",
"created_at": "2026-11-09T23:23:38Z",
"display_at": "2026-11-09T23:23:38Z",
"id": "01M719ZP4PBH7YW237FT2NMPQE",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-09T23:23:38Z"
},
{
"body": "Emplifi is still unable to access Meta’s API for connected Facebook and Instagram profiles. Publishing, comments, direct messages, and data syncing for Facebook and Instagram remain unavailable across Publisher, Care, Community, Insights, and Unified Analytics.\n\nMeta has not yet given us a resolution time. We will provide an update if there are further developments. \n\nUntil access is restored, please publish content and manage comments and direct messages directly in Facebook and Instagram. Scheduled posts may fail to publish, so review them in Emplifi. If you publish any scheduled content natively, delete it or remove it from the schedule in Emplifi to avoid duplicate publishing once access returns.\n\nThank you for your patience, and we sincerely apologize for the disruption.",
"created_at": "2026-11-09T19:45:04Z",
"display_at": "2026-11-09T19:45:04Z",
"id": "01M70XFFGEV20S40KCG4FNCKTE",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-09T19:45:04Z"
},
{
"body": "Emplifi is still unable to access Meta’s API for connected Facebook and Instagram profiles. As a result, publishing, comments, direct messages, and data syncing for Facebook and Instagram remain unavailable across Publisher, Care, Community, Insights, and Unified Analytics.\n\nScheduled Facebook and Instagram posts may fail to publish while access remains unavailable. Until access is restored, please publish content and manage comments and direct messages directly in Facebook and Instagram. Review your scheduled posts in Emplifi and, if you publish any scheduled content natively, delete it or remove it from the schedule in Emplifi to avoid duplicate publishing if access is restored.\n\nWe continue to escalate this issue, but we do not yet have a confirmed time for resolution. We will provide another update within one hour. Updates are also available on our status page. Thank you for your patience, and we apologize for the disruption.",
"created_at": "2026-11-09T16:30:06Z",
"display_at": "2026-11-09T16:30:06Z",
"id": "01M70JAFQT0HVH05E6CN4KWV0P",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-09T16:30:06Z"
},
{
"body": "Facebook and Instagram features remain affected. We don’t have any new confirmed information or an estimated resolution time to share yet. We’ll provide another update as soon as more information becomes available. Thank you for your patience.",
"created_at": "2026-11-09T08:52:25Z",
"display_at": "2026-11-09T08:52:25Z",
"id": "01M6ZR4EGEHXH930DND4HZD3FG",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-09T08:52:25Z"
},
{
"body": "We are currently experiencing a complete outage of Facebook and Instagram functionality due to restricted API access. This affects all related features, including Publishing, Insights, and data synchronization. We are working to restore access as soon as possible and will provide updates as they become available.",
"created_at": "2026-11-08T14:27:18Z",
"display_at": "2026-11-08T14:27:18Z",
"id": "01M6XRWXNG3GE4A3550CDNQ4JN",
"incident_id": "01M6XRWXNGXA886ZMW1VFWVXXQ",
"status": "investigating",
"updated_at": "2026-11-08T14:27:18Z"
}
],
"monitoring_at": "2026-11-12T04:48:14Z",
"name": "Facebook and Instagram features unavailable",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"status": "monitoring",
"updated_at": "2026-11-12T04:48:14Z"
},
{
"created_at": "2026-10-27T00:47:48Z",
"id": "01M5XD7QS1DQTGZJEMSVEWGCJM",
"impact": "none",
"incident_updates": [
{
"body": "We are aware of two recently disclosed security issues and have assessed their impact on our products, services and infrastructure:\n\n• [Node.js October 2026 security releases](https://nodejs.org/en/blog/vulnerability/october-2026-security-releases): fixes for multiple vulnerabilities, including several rated High\n\n• [eMudhra intermediate certificate compromise](https://blog.cloudflare.com/emudhra-certificate-compromise/): compromised CA keys that could allow forged certificates\n\n**Status:** Remediation is substantially complete. We have applied fixes to the majority of affected systems, and the remaining systems are being addressed in order of priority. We have found no evidence of exploitation or customer impact.\nWe will share further updates as work progresses and will contact affected customers directly if action is required.",
"created_at": "2026-11-06T22:11:20Z",
"display_at": "2026-11-06T22:11:20Z",
"id": "01M6SEN52N1M4Y3GE1ZMNRXZCQ",
"incident_id": "01M5XD7QS1DQTGZJEMSVEWGCJM",
"status": "monitoring",
"updated_at": "2026-11-06T22:11:20Z"
},
{
"body": "We are aware of two recently disclosed security issues and are actively investigating whether and how they affect our products, services and infrastructure:\n\n• [Node.js](https://Node.js) October 2026 security releases: fixes for multiple vulnerabilities, including several rated High (\u003chttps://nodejs.org/en/blog/vulnerability/october-2026-security-releases\u003e)\n\n• eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates (\u003chttps://blog.cloudflare.com/emudhra-certificate-compromise/\u003e)\n\nWe will share updates as our assessment progresses and will contact affected customers directly if action is required.",
"created_at": "2026-10-27T02:45:52Z",
"display_at": "2026-10-27T02:45:52Z",
"id": "01M5XKZXQFNJVFFR3AE9EPC9SA",
"incident_id": "01M5XD7QS1DQTGZJEMSVEWGCJM",
"status": "monitoring",
"updated_at": "2026-10-27T02:45:52Z"
},
{
"body": "We are aware of two recently disclosed security issues and are actively investigating whether and how they affect our products, services and infrastructure:\n\n• Node.js October 2026 security releases: fixes for multiple vulnerabilities, including several rated High (\u003chttps://nodejs.org/en/blog/vulnerability/october-2026-security-releases\u003e)\n\n• eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates (\u003chttps://blog.cloudflare.com/emudhra-certificate-compromise/\u003e)\n\nWe will share updates as our assessment progresses and will contact affected customers directly if action is required.",
"created_at": "2026-10-27T00:47:48Z",
"display_at": "2026-10-27T00:47:48Z",
"id": "01M5XD7QS1CDYNQ5FKCHQ1GCQR",
"incident_id": "01M5XD7QS1DQTGZJEMSVEWGCJM",
"status": "investigating",
"updated_at": "2026-10-27T00:47:48Z"
}
],
"monitoring_at": "2026-10-27T02:45:52Z",
"name": "Actively investigating recent Node.js and eMudhra Security Disclosures",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"status": "monitoring",
"updated_at": "2026-11-06T22:11:20Z"
},
{
"created_at": "2026-10-29T17:56:13Z",
"id": "01M64CW8S2PJJ4BH46GJDPATFD",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting email processing in Emplifi Agent has been resolved. We have confirmed that emails are being sent successfully and will continue monitoring to ensure stability.\n\nWe apologize for the disruption and thank you for your patience.",
"created_at": "2026-10-29T21:46:07Z",
"display_at": "2026-10-29T21:46:07Z",
"id": "01M64T17E6F5SAN57JVTA6B8NT",
"incident_id": "01M64CW8S2PJJ4BH46GJDPATFD",
"status": "resolved",
"updated_at": "2026-10-29T21:46:07Z"
},
{
"body": "We’ve taken action to restore email processing in Emplifi Agent, and emails are now being processed. \n\nOur team is monitoring as the backlog clears. We’ll share another update once processing has fully normalized.\n\nWe apologize for the disruption.",
"created_at": "2026-10-29T20:00:00Z",
"display_at": "2026-10-29T20:00:00Z",
"id": "01M64KYY3BCGRS5W17HRC3DDKC",
"incident_id": "01M64CW8S2PJJ4BH46GJDPATFD",
"status": "monitoring",
"updated_at": "2026-10-29T20:00:00Z"
},
{
"body": "Our engineering team is continuing to investigate the email processing issue in Emplifi Agent. The impact remains limited to a few customers, primarily in the non-SSO PCEmail environment.\n\nWe apologize for the ongoing disruption and will share further updates as more information becomes available.",
"created_at": "2026-10-29T19:17:12Z",
"display_at": "2026-10-29T19:17:12Z",
"id": "01M64HGJEVT76ENBZ1CQ7BZFVA",
"incident_id": "01M64CW8S2PJJ4BH46GJDPATFD",
"status": "identified",
"updated_at": "2026-10-29T19:17:12Z"
},
{
"body": "We are aware of an issue affecting email processing for some customers in Emplifi Agent. Our team is actively investigating and working to resolve it.\n\nWe apologize for the disruption and will provide further updates as more information becomes available.",
"created_at": "2026-10-29T17:56:13Z",
"display_at": "2026-10-29T17:56:13Z",
"id": "01M64CW8S2SSX38J4MNV1BNAXH",
"incident_id": "01M64CW8S2PJJ4BH46GJDPATFD",
"status": "identified",
"updated_at": "2026-10-29T17:56:13Z"
}
],
"name": "Emplifi Agent – Email Processing Issue",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-10-29T21:46:07Z",
"status": "resolved",
"updated_at": "2026-10-29T21:46:07Z"
},
{
"created_at": "2026-10-05T15:49:02Z",
"id": "01M46C25B898YKNQDMZ3YWBRAG",
"impact": "minor",
"incident_updates": [
{
"body": "The issue was resolved.",
"created_at": "2026-10-05T16:53:30Z",
"display_at": "2026-10-05T16:53:30Z",
"id": "01M46FR6CQHM417Q84RA0TT9KF",
"incident_id": "01M46C25B898YKNQDMZ3YWBRAG",
"status": "resolved",
"updated_at": "2026-10-05T16:53:30Z"
},
{
"body": "At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working.",
"created_at": "2026-10-05T15:49:03Z",
"display_at": "2026-10-05T15:49:02Z",
"id": "01M46C25B8RY175Y6WGF8CM3WW",
"incident_id": "01M46C25B898YKNQDMZ3YWBRAG",
"status": "identified",
"updated_at": "2026-10-05T15:49:03Z"
}
],
"name": "Degraded Performance on Emplifi Knowledge",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-10-05T16:53:30Z",
"status": "resolved",
"updated_at": "2026-10-05T16:53:30Z"
},
{
"created_at": "2026-09-04T18:48:47Z",
"id": "01M1PW0ZR3QB0HQTRASP6VS7PA",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-09-04T22:26:11Z",
"display_at": "2026-09-04T22:26:11Z",
"id": "01M1Q8F22VSCRYM9S2G0HF4RCG",
"incident_id": "01M1PW0ZR3QB0HQTRASP6VS7PA",
"status": "resolved",
"updated_at": "2026-09-04T22:26:11Z"
},
{
"body": "We are currently investigating elevated error rates and slower response times affecting the **Turnto SFTP Server**\n\nOur engineering team is actively looking into the root cause and working to restore optimal performance.",
"created_at": "2026-09-04T18:48:47Z",
"display_at": "2026-09-04T18:48:47Z",
"id": "01M1PW0ZR3R9SP3BNH3WH8H4W7",
"incident_id": "01M1PW0ZR3QB0HQTRASP6VS7PA",
"status": "investigating",
"updated_at": "2026-09-04T18:48:47Z"
}
],
"name": "Degraded Performance on Turnto SFTP",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-09-04T22:26:11Z",
"status": "resolved",
"updated_at": "2026-09-04T22:26:11Z"
},
{
"created_at": "2026-07-28T09:23:04Z",
"id": "01KYM0HTEFM9WX735B1Q1604H5",
"impact": "critical",
"incident_updates": [
{
"body": "The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved.\n\nAll performance metrics are back to normal.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-07-28T13:11:50Z",
"display_at": "2026-07-28T13:11:50Z",
"id": "01KYMDMPZZTXM2Z8J2K87V5CQ2",
"incident_id": "01KYM0HTEFM9WX735B1Q1604H5",
"status": "resolved",
"updated_at": "2026-07-28T13:11:50Z"
},
{
"body": "We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC].\n\nOur engineering team is actively looking into the root cause and working to restore optimal performance.",
"created_at": "2026-07-28T09:23:04Z",
"display_at": "2026-07-28T09:23:04Z",
"id": "01KYM0HTEFT5H2320GM8PCX5SB",
"incident_id": "01KYM0HTEFM9WX735B1Q1604H5",
"status": "investigating",
"updated_at": "2026-07-28T09:23:04Z"
}
],
"name": "Degraded Performance on Emplifi [UGC]",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-07-28T13:11:50Z",
"status": "resolved",
"updated_at": "2026-07-28T13:11:50Z"
},
{
"created_at": "2026-07-14T15:02:09Z",
"id": "01KXGJCMD1QE5AME81WZZ6280G",
"impact": "major",
"incident_updates": [
{
"body": "The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved. \n\nWe apologize for any inconvenience this may have caused. ",
"created_at": "2026-07-15T02:46:35Z",
"display_at": "2026-07-15T02:46:35Z",
"id": "01KXHTPFY71PKTFRY221AQPWW3",
"incident_id": "01KXGJCMD1QE5AME81WZZ6280G",
"status": "resolved",
"updated_at": "2026-07-15T02:46:35Z"
},
{
"body": "A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region. \n\nError rates and response times have returned to normal levels. \n\nWe are currently monitoring the system to ensure full stability.",
"created_at": "2026-07-14T15:46:25Z",
"display_at": "2026-07-14T15:46:25Z",
"id": "01KXGMXP9QZ5ANAFGH048BHWP6",
"incident_id": "01KXGJCMD1QE5AME81WZZ6280G",
"status": "monitoring",
"updated_at": "2026-07-14T15:46:25Z"
},
{
"body": "We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region\n\nOur engineering team is actively looking into the root cause and working to restore optimal performance.",
"created_at": "2026-07-14T15:02:09Z",
"display_at": "2026-07-14T15:02:09Z",
"id": "01KXGJCMD16P1V5YDFGFHBKPTJ",
"incident_id": "01KXGJCMD1QE5AME81WZZ6280G",
"status": "investigating",
"updated_at": "2026-07-14T15:02:09Z"
}
],
"name": "Degraded Performance on Emplifi Ratings and Reviews - EU region",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-07-15T02:46:35Z",
"status": "resolved",
"updated_at": "2026-07-15T02:46:35Z"
},
{
"created_at": "2026-07-13T18:51:22Z",
"id": "01KXED3M8NGBB6CV1YQ7SDNW39",
"impact": "critical",
"incident_updates": [
{
"body": "The issue affecting access to **Emplifi Knowledge** and **Agent Assist** has been **resolved**.\n\nOur preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation.\n\nThe **Knowledge Authoring** Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence.\n\nThank you for your patience while we worked to resolve this issue.",
"created_at": "2026-07-13T19:11:19Z",
"display_at": "2026-07-13T19:11:19Z",
"id": "01KXEE85D2GEAG3RKJSGY9MYTR",
"incident_id": "01KXED3M8NGBB6CV1YQ7SDNW39",
"status": "resolved",
"updated_at": "2026-07-13T19:11:19Z"
},
{
"body": "The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally.\n\nWe are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.**\n\nThank you for your patience while we worked to restore service.",
"created_at": "2026-07-13T18:56:53Z",
"display_at": "2026-07-13T18:56:53Z",
"id": "01KXEDDQVHZS7Q37W7CR5XNJ5P",
"incident_id": "01KXED3M8NGBB6CV1YQ7SDNW39",
"status": "monitoring",
"updated_at": "2026-07-13T18:56:53Z"
},
{
"body": "We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**.\n\nOur team is actively working to identify the cause. We will provide an update as more information becomes available.\n\nThank you for your patience while we work to resolve this issue.",
"created_at": "2026-07-13T18:51:22Z",
"display_at": "2026-07-13T18:51:22Z",
"id": "01KXED3M8NTZRS1P9BBR2TBH1T",
"incident_id": "01KXED3M8NGBB6CV1YQ7SDNW39",
"status": "investigating",
"updated_at": "2026-07-13T18:51:22Z"
}
],
"name": "Major Service Disruption: Emplifi Knowledge Unavailable",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-07-13T19:11:19Z",
"status": "resolved",
"updated_at": "2026-07-13T19:11:19Z"
},
{
"created_at": "2026-06-12T14:40:40Z",
"id": "01KTY4E9TNBPMTAZVH7DF5KJZA",
"impact": "major",
"incident_updates": [
{
"body": "The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.",
"created_at": "2026-06-12T19:06:30Z",
"display_at": "2026-06-12T19:06:30Z",
"id": "01KTYKN2DDGJ745TFH612R2QXM",
"incident_id": "01KTY4E9TNBPMTAZVH7DF5KJZA",
"status": "resolved",
"updated_at": "2026-06-12T19:06:30Z"
},
{
"body": "We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.",
"created_at": "2026-06-12T15:43:06Z",
"display_at": "2026-06-12T15:43:06Z",
"id": "01KTY80KQYCKF2Q7RSE5MZJC0A",
"incident_id": "01KTY4E9TNBPMTAZVH7DF5KJZA",
"status": "monitoring",
"updated_at": "2026-06-12T15:43:06Z"
},
{
"body": "Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12.\n\nOur engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.",
"created_at": "2026-06-12T14:40:40Z",
"display_at": "2026-06-12T14:40:40Z",
"id": "01KTY4E9TNVH72Y88PH583M6WG",
"incident_id": "01KTY4E9TNBPMTAZVH7DF5KJZA",
"status": "investigating",
"updated_at": "2026-06-12T14:40:40Z"
}
],
"name": "META - Publishing Issues",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-06-12T19:06:30Z",
"status": "resolved",
"updated_at": "2026-06-12T19:06:30Z"
},
{
"created_at": "2026-06-09T11:50:10Z",
"id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"impact": "minor",
"incident_updates": [
{
"body": "Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-06-12T07:27:47Z",
"display_at": "2026-06-12T07:27:47Z",
"id": "01KTXBNP3B5QH38YT3HME16B6X",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "resolved",
"updated_at": "2026-06-12T07:27:47Z"
},
{
"body": "Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.\n\nThe underlying Meta issue remains unresolved, but Meta team is investigating it.\nWe will continue to monitor the situation.",
"created_at": "2026-06-11T13:30:19Z",
"display_at": "2026-06-11T13:30:19Z",
"id": "01KTVE0S90KPGZE0GV1DGJX8X1",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "monitoring",
"updated_at": "2026-06-11T13:30:19Z"
},
{
"body": "Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.\n\nThe underlying Meta issue remains unresolved, but Meta team is investigating it.\nWe will continue to monitor the situa",
"created_at": "2026-06-11T13:29:26Z",
"display_at": "2026-06-11T13:29:26Z",
"id": "01KTVDZ5F7SGS9GD973239E1AK",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "monitoring",
"updated_at": "2026-06-11T13:29:26Z"
},
{
"body": "Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.\n\nThe underlying Meta issue remains unresolved, but Meta team is investigating it.\nWe will continue to monitor the situation.",
"created_at": "2026-06-11T13:17:14Z",
"display_at": "2026-06-11T13:17:14Z",
"id": "01KTVD8TK774MH1E84RR601G04",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "monitoring",
"updated_at": "2026-06-11T13:17:14Z"
},
{
"body": "Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.\n\nThe underlying Meta issue remains unresolved, but Meta team is investigating it.\nWe will continue to monitor the situation.",
"created_at": "2026-06-11T11:38:32Z",
"display_at": "2026-06-11T11:38:32Z",
"id": "01KTV7M3HS2P5ANN3MHW1RPP4D",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "monitoring",
"updated_at": "2026-06-11T11:38:32Z"
},
{
"body": "Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.\n\n\nThe underlying Meta issue remains unresolved, but Meta team is investigating it.\nWe will continue to monitor the situation.",
"created_at": "2026-06-11T11:35:19Z",
"display_at": "2026-06-11T11:35:19Z",
"id": "01KTV7E68HR9JE5BT0NVM9KR12",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "investigating",
"updated_at": "2026-06-11T11:35:19Z"
},
{
"body": "We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support.\n\nWe will provide updates as soon as we have more information from META.",
"created_at": "2026-06-09T11:50:10Z",
"display_at": "2026-06-09T11:50:10Z",
"id": "01KTP3FYG92ZKQXST50G4WAE13",
"incident_id": "01KTP3FYG9JWXCNHWPP3TFANZ2",
"status": "investigating",
"updated_at": "2026-06-09T11:50:10Z"
}
],
"name": "Third Party - Failing WhatsApp Messages",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-06-12T07:27:47Z",
"status": "resolved",
"updated_at": "2026-06-12T07:27:47Z"
},
{
"created_at": "2026-05-20T16:33:57Z",
"id": "01KS33S72XSXMJ0T9JXD0G7RFT",
"impact": "major",
"incident_updates": [
{
"body": "The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully.\n\nWe appreciate your patience while we worked through this issue.",
"created_at": "2026-05-20T19:57:30Z",
"display_at": "2026-05-20T19:57:30Z",
"id": "01KS3FDXJ64C121P9Z9YK2M8HE",
"incident_id": "01KS33S72XSXMJ0T9JXD0G7RFT",
"status": "resolved",
"updated_at": "2026-05-20T19:57:30Z"
},
{
"body": "We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.",
"created_at": "2026-05-20T16:33:57Z",
"display_at": "2026-05-20T16:33:57Z",
"id": "01KS33S72X6ZKNEKFNY75EC73M",
"incident_id": "01KS33S72XSXMJ0T9JXD0G7RFT",
"status": "identified",
"updated_at": "2026-05-20T16:33:57Z"
}
],
"name": "Degraded Performance on Emplifi VoC",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-05-20T19:57:30Z",
"status": "resolved",
"updated_at": "2026-05-20T19:57:30Z"
},
{
"created_at": "2026-05-08T09:40:53Z",
"id": "01KR3FC7K6MMMRS5FVYT03GEB6",
"impact": "minor",
"incident_updates": [
{
"body": "The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-05-09T05:55:52Z",
"display_at": "2026-05-08T21:59:00Z",
"id": "01KR5MWXNFE8BWCVKGSF60ENND",
"incident_id": "01KR3FC7K6MMMRS5FVYT03GEB6",
"status": "resolved",
"updated_at": "2026-05-09T05:56:32Z"
},
{
"body": "We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved",
"created_at": "2026-05-08T09:40:53Z",
"display_at": "2026-05-08T09:40:53Z",
"id": "01KR3FC7K6DYARQMBYKP39RC37",
"incident_id": "01KR3FC7K6MMMRS5FVYT03GEB6",
"status": "identified",
"updated_at": "2026-05-08T09:40:53Z"
}
],
"name": "Degraded Performance on Emplifi Publisher",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-05-08T21:59:00Z",
"status": "resolved",
"updated_at": "2026-05-09T05:55:52Z"
},
{
"created_at": "2026-04-28T17:58:32Z",
"id": "01KQAKW92AXFR5DWJDVEPH8N36",
"impact": "minor",
"incident_updates": [
{
"body": "The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.\n\nThe root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.\n\nWe will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.",
"created_at": "2026-04-30T13:53:17Z",
"display_at": "2026-04-30T13:53:17Z",
"id": "01KQFAMM9B8GSQSKK8KJ4GCC80",
"incident_id": "01KQAKW92AXFR5DWJDVEPH8N36",
"status": "resolved",
"updated_at": "2026-04-30T13:53:17Z"
},
{
"body": "The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability.\n\nThank you for your patience and understanding.",
"created_at": "2026-04-28T18:16:16Z",
"display_at": "2026-04-28T18:16:16Z",
"id": "01KQAMWQVKETGKT6NSQ5GGNPAY",
"incident_id": "01KQAKW92AXFR5DWJDVEPH8N36",
"status": "monitoring",
"updated_at": "2026-04-28T18:16:16Z"
},
{
"body": "We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority.\n\nWe will provide an update as soon as more information becomes available. Thank you for your patience and understanding.",
"created_at": "2026-04-28T17:58:32Z",
"display_at": "2026-04-28T17:58:32Z",
"id": "01KQAKW92AJV0BYD5AWWXDSECR",
"incident_id": "01KQAKW92AXFR5DWJDVEPH8N36",
"status": "investigating",
"updated_at": "2026-04-28T17:58:32Z"
}
],
"name": "Major Service Disruption: Emplifi Agent SSO site disruption",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-04-30T13:53:17Z",
"status": "resolved",
"updated_at": "2026-04-30T13:53:17Z"
},
{
"created_at": "2026-04-22T13:53:31Z",
"id": "01KPTQFA2N10XMXN57Y798R7FR",
"impact": "minor",
"incident_updates": [
{
"body": "_X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation._ \n_This incident is now considered resolved. If you have any further questions, please email [support@emplifi.io](mailto:support@emplifi.io \"support@emplifi.io\")._",
"created_at": "2026-04-29T13:48:49Z",
"display_at": "2026-04-29T13:48:49Z",
"id": "01KQCQZR90ND78BQWVK6W0SQQE",
"incident_id": "01KPTQFA2N10XMXN57Y798R7FR",
"status": "resolved",
"updated_at": "2026-04-29T13:48:49Z"
},
{
"body": "Twitter is currently experiencing an API bug where the `2/tweets/search/recent` endpoint returns incomplete data, causing missing content in listening results for some customers since late March.\n\nThis has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side.\n\nThere is a workaround in place for affected customers.",
"created_at": "2026-04-22T13:53:31Z",
"display_at": "2026-04-22T13:53:31Z",
"id": "01KPTQFA2NJMEP4TY8E4BR6D94",
"incident_id": "01KPTQFA2N10XMXN57Y798R7FR",
"status": "identified",
"updated_at": "2026-04-22T13:53:31Z"
}
],
"name": "Degraded Performance on Emplifi Listening API",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-04-29T13:48:49Z",
"status": "resolved",
"updated_at": "2026-04-29T13:48:49Z"
},
{
"created_at": "2026-04-02T06:30:39Z",
"id": "01KN6E617S489A6VB8M78XD79H",
"impact": "minor",
"incident_updates": [
{
"body": "The incident involving Instagram publishing has now been restored, and posts are once again being published successfully.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-04-03T12:14:59Z",
"display_at": "2026-04-03T12:14:59Z",
"id": "01KN9M984BRBKC2RQ260H7TWJ5",
"incident_id": "01KN6E617S489A6VB8M78XD79H",
"status": "resolved",
"updated_at": "2026-04-03T12:14:59Z"
},
{
"body": "We are continuing to monitor the issue affecting Instagram publishing and are observing improvements in performance.\n\nCurrently, we are awaiting further updates from Meta and will provide additional information as it becomes available.",
"created_at": "2026-04-03T07:44:10Z",
"display_at": "2026-04-03T07:44:10Z",
"id": "01KN94SC31W6C0BHWG7JQ4634X",
"incident_id": "01KN6E617S489A6VB8M78XD79H",
"status": "identified",
"updated_at": "2026-04-03T07:44:10Z"
},
{
"body": "META is currently experiencing an API bug that is preventing posts and stories from being published.\n\nWe have reported the issue to META. Thank you for your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.",
"created_at": "2026-04-02T06:30:39Z",
"display_at": "2026-04-02T06:30:39Z",
"id": "01KN6E617SQJMN6JHXH5PPT2NR",
"incident_id": "01KN6E617S489A6VB8M78XD79H",
"status": "investigating",
"updated_at": "2026-04-02T06:30:39Z"
}
],
"name": "Degraded Performance on Emplifi Publisher",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-04-03T12:14:59Z",
"status": "resolved",
"updated_at": "2026-04-03T12:14:59Z"
},
{
"created_at": "2026-03-19T23:42:31Z",
"id": "01KM47NC933F8R6A8RC8GXAWX1",
"impact": "minor",
"incident_updates": [
{
"body": "The incident involving Emplifi UGC Digital Display has been resolved.\n\nAll performance metrics are back to normal.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-03-20T21:24:25Z",
"display_at": "2026-03-20T21:24:25Z",
"id": "01KM6J57KY693FSP57J26BGQNV",
"incident_id": "01KM47NC933F8R6A8RC8GXAWX1",
"status": "resolved",
"updated_at": "2026-03-20T21:24:25Z"
},
{
"body": "We are currently investigating an Outage affecting Emplifi UGC Digital Display\n\nOur engineering team is actively looking into the root cause and working to restore optimal performance.",
"created_at": "2026-03-19T23:42:31Z",
"display_at": "2026-03-19T23:42:31Z",
"id": "01KM47NC93PQW0E7ZTZMSKZ4DH",
"incident_id": "01KM47NC933F8R6A8RC8GXAWX1",
"status": "investigating",
"updated_at": "2026-03-19T23:42:31Z"
}
],
"name": "Degraded Performance on Emplifi UGC Digital Display",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-03-20T21:24:25Z",
"status": "resolved",
"updated_at": "2026-03-20T21:24:25Z"
},
{
"created_at": "2026-03-13T14:13:31Z",
"id": "01KKKRQ6B6DMZXN26454XW19EF",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting TT video publishing stopped occurring at 06:00 CET.\n\nWe have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence.\n\nWe apologize for any inconvenience caused.",
"created_at": "2026-03-16T13:23:47Z",
"display_at": "2026-03-16T13:23:47Z",
"id": "01KKVD28TBN5K438THX6J37KRP",
"incident_id": "01KKKRQ6B6DMZXN26454XW19EF",
"status": "resolved",
"updated_at": "2026-03-16T13:23:47Z"
},
{
"body": "We are observing publishing failures for TikTok Video posts.\nThis has been reported to TikTok for investigation.\nWe will share any updates as soon as we have them available.",
"created_at": "2026-03-13T14:13:31Z",
"display_at": "2026-03-13T14:13:31Z",
"id": "01KKKRQ6B685K4EVZW7VW29KX0",
"incident_id": "01KKKRQ6B6DMZXN26454XW19EF",
"status": "identified",
"updated_at": "2026-03-13T14:13:31Z"
}
],
"name": "Third Party - TikTok Publishing failures",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-03-16T13:23:47Z",
"status": "resolved",
"updated_at": "2026-03-16T13:23:47Z"
},
{
"created_at": "2026-03-12T16:25:00Z",
"id": "01KKHDV70W85N36FFR9DJ6QR80",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting video publishing stopped occurring at 03:00 CET.\n\nWe have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence.\n\nWe apologize for any inconvenience caused.",
"created_at": "2026-03-13T09:03:58Z",
"display_at": "2026-03-13T09:03:57Z",
"id": "01KKK70C0BD7WY7PD6YNEMEJR2",
"incident_id": "01KKHDV70W85N36FFR9DJ6QR80",
"status": "resolved",
"updated_at": "2026-03-13T09:03:58Z"
},
{
"body": "We have identified the cause of the video publishing issues. This is due to a technical issue on Meta’s side affecting video processing across their platform.\n\nOur team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering.",
"created_at": "2026-03-12T19:03:02Z",
"display_at": "2026-03-12T19:03:02Z",
"id": "01KKHPWJS8N8WGEB0R0HGGJQ7W",
"incident_id": "01KKHDV70W85N36FFR9DJ6QR80",
"status": "monitoring",
"updated_at": "2026-03-12T19:03:02Z"
},
{
"body": "**Investigating** - We are observing publishing failures for video posts . The error you will see is \"Facebook encountered an issue while uploading your media.\"\n\nThe team is currently investigating the issue and will provide updates as soon as more information is available.",
"created_at": "2026-03-12T16:25:00Z",
"display_at": "2026-03-12T16:25:00Z",
"id": "01KKHDV70W85BX2KKYFEVVFJXD",
"incident_id": "01KKHDV70W85N36FFR9DJ6QR80",
"status": "investigating",
"updated_at": "2026-03-12T16:25:00Z"
}
],
"name": "META Publishing Errors",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-03-13T09:03:57Z",
"status": "resolved",
"updated_at": "2026-03-13T09:03:58Z"
},
{
"created_at": "2026-02-26T07:18:40Z",
"id": "01KJCD0S6MVGQERZ63QAKAXKCN",
"impact": "minor",
"incident_updates": [
{
"body": "We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track.",
"created_at": "2026-02-27T06:16:24Z",
"display_at": "2026-02-27T06:16:24Z",
"id": "01KJEVVFTX8DTY06F3SMP2W91W",
"incident_id": "01KJCD0S6MVGQERZ63QAKAXKCN",
"status": "resolved",
"updated_at": "2026-02-27T06:16:24Z"
},
{
"body": "META has identified the issue and is actively working to resolve it.\n\nWe appreciate your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.",
"created_at": "2026-02-26T14:56:22Z",
"display_at": "2026-02-26T14:56:22Z",
"id": "01KJD76VFXVQT260NSDVF6XR68",
"incident_id": "01KJCD0S6MVGQERZ63QAKAXKCN",
"status": "identified",
"updated_at": "2026-02-26T14:56:22Z"
},
{
"body": "Meta is currently experiencing an API bug where Reels are being falsely flagged as Carousels, causing failed posts.\n\n**Status:** Reported to Meta. We are awaiting a fix from their side.",
"created_at": "2026-02-26T07:18:40Z",
"display_at": "2026-02-26T07:18:40Z",
"id": "01KJCD0S6M03Y1XX86J5532X04",
"incident_id": "01KJCD0S6MVGQERZ63QAKAXKCN",
"status": "investigating",
"updated_at": "2026-02-26T07:19:40Z"
}
],
"name": "Degraded Performance on Emplifi [Publisher]",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2026-02-27T06:16:24Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-11-09T01:00:34Z",
"id": "01K9K224MPE84EYR6GH18BTN40",
"impact": "critical",
"incident_updates": [
{
"body": "The outage was caused by a failover in one of the critical storage systems. The operations team took measures to rapidly restore full functionality. \nThe outage has been resolved. Performance has returned to nominal levels",
"created_at": "2025-11-09T01:00:34Z",
"display_at": "2025-11-08T19:45:00Z",
"id": "01K9K224MP3CP2F1KPZAMF47DM",
"incident_id": "01K9K224MPE84EYR6GH18BTN40",
"status": "resolved",
"updated_at": "2025-11-10T14:46:12Z"
},
{
"body": "Emplifi Ratings \u0026 Reviews services is currently experiencing an outage in API, customer portal, and some widget services. Our operations team is investigating. ",
"created_at": "2025-11-09T01:00:34Z",
"display_at": "2025-11-08T19:30:00Z",
"id": "01K9K224MP41NA9GCYTJW37S5H",
"incident_id": "01K9K224MPE84EYR6GH18BTN40",
"status": "investigating",
"updated_at": "2025-11-09T01:00:34Z"
}
],
"name": "Major Service Disruption: Emplifi Ratings \u0026 Reviews Unavailable",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-11-08T19:45:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-12-08T21:03:02Z",
"id": "01KBZWCRTPJHXGKGVYCFQ54AT9",
"impact": "minor",
"incident_updates": [
{
"body": "The issue impacting Instagram media views metrics has been fully resolved. Meta deployed a fix, and all affected data have now been successfully backfilled and verified across Emplifi analytics products.\n\nIncident Details:\nThis incident affected Instagram media views metrics for some posts starting on October 29, 2025. The issue originated from missing data in Meta’s API response, which also impacted related metrics such as impressions and video views.\n\nResolution:\nMeta has fixed the underlying issue, and Emplifi has completed verification and backfill of all missing data.\n\nIf you still notice any discrepancies in your Instagram analytics, please contact the Emplifi Support Team for assistance.",
"created_at": "2025-12-08T21:03:03Z",
"display_at": "2025-11-07T12:33:00Z",
"id": "01KBZWCRTP3ANBWX2QVM5RS58H",
"incident_id": "01KBZWCRTPJHXGKGVYCFQ54AT9",
"status": "resolved",
"updated_at": "2025-12-08T21:03:03Z"
},
{
"body": "Meta has deployed a fix for the issue affecting Instagram media views metrics. We are currently verifying the resolution on our side and backfilling the missing data across Emplifi analytics products.\n\nIncident Details:\nThe disruption affected Instagram media views metrics for some posts, starting on October 29, 2025. The media views metric was missing for certain posts, impacting related metrics such as impressions and video views. The issue was caused by missing values in Meta’s API response.\n\nCurrent Actions:\nWe are monitoring the fix implementation and verifying data integrity. The backfill process for missing metrics is in progress. We will provide a final update once the fix is confirmed and all data has been restored.",
"created_at": "2025-12-08T21:03:03Z",
"display_at": "2025-11-07T10:51:00Z",
"id": "01KBZWCRTPT42HVKC8YP4553DA",
"incident_id": "01KBZWCRTPJHXGKGVYCFQ54AT9",
"status": "monitoring",
"updated_at": "2025-12-08T21:03:03Z"
},
{
"body": "We have identified the cause of the disruption in Instagram data across Emplifi analytics products. Meta has confirmed that the issue is on their side and is actively working on a fix.\n\nIncident Details:\nWe have identified an issue affecting Instagram media views metrics for some posts, as of 29th October 2025. \nThe media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted. Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response.\n\nCurrent Actions:\nMeta has acknowledged the bug, and their engineering team is actively working to resolve it. \nWe will continue to monitor the situation closely and provide updates as soon as we have additional information or an ETA for the fix.",
"created_at": "2025-12-08T21:03:03Z",
"display_at": "2025-11-04T09:37:00Z",
"id": "01KBZWCRTPXRBBNY6GDP5QE2GJ",
"incident_id": "01KBZWCRTPJHXGKGVYCFQ54AT9",
"status": "identified",
"updated_at": "2025-12-08T21:03:03Z"
}
],
"name": "Missing Instagram data - Media views",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-11-07T12:33:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-12-08T20:52:25Z",
"id": "01KBZVSAQ89Y2MZRYV93R7M1RM",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2025-12-08T20:52:26Z",
"display_at": "2025-10-31T14:17:00Z",
"id": "01KBZVSAQ82TS6DP07665ZGTQ3",
"incident_id": "01KBZVSAQ89Y2MZRYV93R7M1RM",
"status": "resolved",
"updated_at": "2025-12-08T20:52:26Z"
},
{
"body": "\nSince 9:00 AM CET today (October 31, 2025), we have observed no further publishing or engagement failures related to the ongoing, random TikTok profile issue.\n\nWhile the core issue appears to have resolved itself on the TikTok side, we will keep the status as Monitoring for the remainder of the day to ensure stability.",
"created_at": "2025-12-08T20:52:26Z",
"display_at": "2025-10-31T09:24:00Z",
"id": "01KBZVSAQ8XQ0DCJ3EM49S1G6C",
"incident_id": "01KBZVSAQ89Y2MZRYV93R7M1RM",
"status": "monitoring",
"updated_at": "2025-12-08T20:52:26Z"
},
{
"body": "We are continuing to investigate this issue.",
"created_at": "2025-12-08T20:52:25Z",
"display_at": "2025-10-31T08:04:00Z",
"id": "01KBZVSAQ8XE9R9F30XG4M4GT3",
"incident_id": "01KBZVSAQ89Y2MZRYV93R7M1RM",
"status": "investigating",
"updated_at": "2025-12-08T20:52:25Z"
},
{
"body": "\nWe are currently investigating a widespread issue impacting TikTok, which began on October 28, 2025, and is ongoing. This issue does not appear to affect all clients or all connected profiles.\n\nImpact\nWhile most affected TikTok profiles appear to be connected and correctly configured on the client side, the following key functions are failing:\n\nPublishing: Users are unable to post new content.\nEngagement: Actions like publishing comments and liking comments are failing.\nData Retrieval: Incoming comments are not being displayed or synchronized.\nProfile Renewal: Multiple attempts to renew expired TikTok profiles are failing.\n\nCurrent Status \u0026 Workaround\nWe believe the root cause is a bug on the TikTok API end, as our systems and client configurations remain unchanged.\n\nWe are continuing to monitor the situation closely and will provide an update once we have more information from TikTok or a permanent resolution.",
"created_at": "2025-12-08T20:52:25Z",
"display_at": "2025-10-31T07:45:00Z",
"id": "01KBZVSAQ8JGA6NT9T2GYD43N6",
"incident_id": "01KBZVSAQ89Y2MZRYV93R7M1RM",
"status": "investigating",
"updated_at": "2025-12-08T20:52:25Z"
}
],
"name": "TikTok Disruption",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-10-31T14:17:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-12-08T20:44:21Z",
"id": "01KBZVAJ0J54KPMD3ZXNGB3ZD5",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2025-12-08T20:44:21Z",
"display_at": "2025-10-31T07:15:00Z",
"id": "01KBZVAJ0JPFFHNVW9DFGGFDS7",
"incident_id": "01KBZVAJ0J54KPMD3ZXNGB3ZD5",
"status": "resolved",
"updated_at": "2025-12-08T20:44:21Z"
},
{
"body": "\nWe are currently experiencing an issue where our integrated Bitly link shortening is temporarily non-functional. Links are not being shortened within our platform.\n\nImpact\nUsers are unable to use the native link shortening feature for Bitly within our application.\n\nAll other core services remain fully operational.\n\nCurrent Action\nOur engineering team is aware of the issue and is working with the highest priority on a fix.\n\nWorkaround\nIn the meantime, please shorten your links externally by using the Bitly website directly or another preferred external shortening service.\n\nWe sincerely apologize for this inconvenience and are dedicated to resolving it as quickly as possible. We will post an update as soon as the service is fully restored.",
"created_at": "2025-12-08T20:44:21Z",
"display_at": "2025-10-30T12:40:00Z",
"id": "01KBZVAJ0JNS3NHDN3KVAP93B4",
"incident_id": "01KBZVAJ0J54KPMD3ZXNGB3ZD5",
"status": "identified",
"updated_at": "2025-12-08T20:44:21Z"
}
],
"name": "Temporary Issue with Bitly Link Shortening",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-10-31T07:15:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-12-08T20:33:08Z",
"id": "01KBZTP0QG5JTJQ5ZBQC87X9M3",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved",
"created_at": "2025-12-08T20:33:08Z",
"display_at": "2025-10-09T02:53:00Z",
"id": "01KBZTP0QG4ZZCAA4YMPJERGXH",
"incident_id": "01KBZTP0QG5JTJQ5ZBQC87X9M3",
"status": "resolved",
"updated_at": "2025-12-08T20:36:40Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2025-12-08T20:33:08Z",
"display_at": "2025-10-08T13:14:00Z",
"id": "01KBZTP0QG1DXX0EHFMTJXBCZV",
"incident_id": "01KBZTP0QG5JTJQ5ZBQC87X9M3",
"status": "monitoring",
"updated_at": "2025-12-08T20:36:15Z"
},
{
"body": "We are experiencing an outage with Meta webhooks, which is causing delays in receiving real-time data from Instagram and Facebook.\n\nImpact: Instagram \u0026 Facebook Comments/Replies: Significantly delayed.\nClient Expectation: Expect delays in Community/Care interactions.",
"created_at": "2025-12-08T20:33:08Z",
"display_at": "2025-10-08T13:13:00Z",
"id": "01KBZTP0QG2HD0QFSQE1XW8T9Q",
"incident_id": "01KBZTP0QG5JTJQ5ZBQC87X9M3",
"status": "investigating",
"updated_at": "2025-12-08T20:35:30Z"
}
],
"name": "Community \u0026 Care: Delays in receiving real-time data from Instagram and Facebook",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-10-09T02:53:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
},
{
"created_at": "2025-12-08T20:58:35Z",
"id": "01KBZW4KV4N6T5WSC3N777ZN9W",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved",
"created_at": "2025-12-08T20:58:35Z",
"display_at": "2025-10-03T11:28:00Z",
"id": "01KBZW4KV4JTRA1EK8P2SE8J1H",
"incident_id": "01KBZW4KV4N6T5WSC3N777ZN9W",
"status": "resolved",
"updated_at": "2025-12-08T20:58:35Z"
},
{
"body": "\nWe are currently investigating an issue impacting the ability of users to schedule and publish new posts. Clients are receiving a generic error message upon attempting these actions.\n\nThe issue appears to be related to a broken link transform occurring when a post is associated with a Meta Threads profile, leading to the data validation error (maximum of 1 item allowed) during the processing phase, which prevents successful scheduling or publishing.",
"created_at": "2025-12-08T20:58:35Z",
"display_at": "2025-10-03T08:07:00Z",
"id": "01KBZW4KV478Q3FX7W5GP8SWCB",
"incident_id": "01KBZW4KV4N6T5WSC3N777ZN9W",
"status": "investigating",
"updated_at": "2025-12-08T20:58:35Z"
}
],
"name": "Post Scheduling Error - Threads",
"page_id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"resolved_at": "2025-10-03T11:28:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:52Z"
}
],
"page": {
"id": "01K6BRSQJ2RGB8KGZKX3P3E3K2",
"name": "Emplifi",
"updated_at": "2026-11-12T04:48:14Z",
"url": "https://status.emplifi.io/"
}
}