Snapshot 260235
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Scripts and page chrome removed; this is what change detection compares.
All services are online [US] Voice Channel 100% uptime Intermittent instability affecting incoming calls Degraded for 2 hours and 27 minutes Aug 20, 2026 Voice Call Errors Degraded for 12 hours and 27 minutes Aug 31, 2026 Investigating Elevated Errors on Voice Calls Degraded for 28 minutes Sep 01, 2026 Investigating Issue with Intermittent Failures Degraded for 9 hours and 29 minutes Sep 14, 2026 Voice & Chat Service Disruption Degraded for 57 minutes Sep 15, 2026 Investigating High Latency with Voice Agent Res... Degraded for 1 hour and 23 minutes Sep 23, 2026 Scheduled Database Maintenance Under maintenance for 15 minutes Oct 08, 2026 API Instability — Resolved Nov 09, 2026 30 days ago 60 days ago 90 days ago Today [US] Chat, Email, and SMS Channels 100% uptime Degraded Salesforce Integration Performance Degraded for 1 hour and 53 minutes Aug 19, 2026 Intermittent instability affecting incoming calls Degraded for 2 hours and 27 minutes Aug 20, 2026 Delayed AI Responses Degraded for 12 hours and 27 minutes Aug 31, 2026 Investigating Issue with Intermittent Failures Degraded for 9 hours and 29 minutes Sep 14, 2026 Voice & Chat Service Disruption Degraded for 57 minutes Sep 15, 2026 Scheduled Database Maintenance Under maintenance for 15 minutes Oct 08, 2026 API Instability — Resolved Nov 09, 2026 30 days ago 60 days ago 90 days ago Today [US] Decagon Admin Portal 100% uptime 99.973% uptime 99.982% uptime Agent Versioning temporarily in read only mode Degraded for 2 hours and 58 minutes Aug 17, 2026 Investigating Delays in Conversation Search & F... Degraded for 2 hours and 57 minutes Aug 26, 2026 Investigating Elevated Errors For Duet Schedule... Degraded for 14 minutes Aug 27, 2026 Investigating Delays in Conversation Search and... Degraded for 4 hours and 59 minutes Aug 28, 2026 Conversations Not Loading in Dashboard Degraded for 9 minutes Aug 31, 2026 Conversations Not Loading in Dashboard Degraded for 50 minutes Sep 02, 2026 Delays in Conversation Search, Filtering, and R... Degraded for 2 hours and 37 minutes Sep 09, 2026 Investigating Issue with Intermittent Failures Degraded for 9 hours and 29 minutes Sep 14, 2026 Investigating Issue with Admin Portal Down for 23 minutes Sep 18, 2026 Scheduled Database Maintenance Under maintenance for 15 minutes Oct 08, 2026 API Instability — Resolved Nov 09, 2026 30 days ago 60 days ago 90 days ago Today [EU] Voice Channel 100% uptime Voice Call Errors Degraded for 10 hours and 55 minutes Aug 31, 2026 Investigating Elevated Errors on Voice Calls Degraded for 28 minutes Sep 01, 2026 Investigating Issue with Voice Conversation Clo... Degraded for 36 minutes, now operational Nov 11, 2026 30 days ago 60 days ago 90 days ago Today [EU] Chat, Email, and SMS Channels 100% uptime Delayed AI Responses Degraded for 10 hours and 55 minutes Aug 31, 2026 30 days ago 60 days ago 90 days ago Today [EU] Decagon Admin Portal 100% uptime 99.973% uptime 99.982% uptime Agent Versioning temporarily in read only mode Degraded for 2 hours and 20 minutes Aug 17, 2026 Investigating Delays in Conversation Search & F... Degraded for 2 hours and 57 minutes Aug 26, 2026 Investigating Elevated Errors For Duet Schedule... Degraded for 14 minutes Aug 27, 2026 Conversations Not Loading in Dashboard Degraded for 9 minutes Aug 31, 2026 Investigating Issue with Admin Portal Down for 23 minutes Sep 18, 2026 30 days ago 60 days ago 90 days ago Today [AU] Voice Channel 100% uptime 30 days ago 60 days ago 90 days ago Today [AU] Chat, Email, and SMS Channel 100% uptime 30 days ago 60 days ago 90 days ago Today [AU] Decagon Admin Portal 100% uptime 30 days ago 60 days ago 90 days ago Today Previous incidents Nov 11, 2026 Investigating Issue with Voice Conversation Closure Resolved Resolved Nov 11, 2026 at 9:38pm UTC The issue affecting voice conversation closure has been resolved. This only impacted post-conversation effects, such as automations, so there was no end-user impact for affected conversations. Impact Window: 12:37pm EST, 11/10/26 – 4:38pm EST, 11/11/26 Cause: A code regression introduced failures in voice call cleanup. For a subset of calls in our EU region, the step that marks the conversation as closed failed. Those conversations stayed open in the system after the caller hung up. Our te... 1 previous update Nov 09, 2026 API Instability — Resolved Resolved Resolved Nov 9, 2026 at 8:01pm UTC The issue affecting our API endpoints has been resolved. Impact Window: 2:58:51pm - 3:01:21pm (EST) Cause: An error in a recent deployment caused a temporary API outage for a subset of traffic. This was solved by a rollback of the deployment. Previous updates