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Skip to main content Subprocessors Last Updated: November 1, 2026 Abnormal AI uses certain service providers (as well as Abnormal affiliates) that may act as subprocessors when we provide our solutions and related support to customers. A subprocessor is a third party (or an affiliate) that we use to process Customer Data on behalf of our customers, who are the controllers of that personal data. Abnormal performs thorough due diligence on all subprocessors, and all subprocessors are required to satisfy at least equivalent data protection and information security obligations as those provided to customers by Abnormal, so Customer Data is protected in accordance with our contractual and regulatory obligations. This page describes the subprocessors Abnormal engages with. Core Subprocessors Support Focused Subprocessors Abnormal AI Affiliates 1. Core Subprocessors Abnormal may use the following subprocessors to support the delivery of its solutions and to provide customer support. Subprocessor Purpose United States Implementation1 Europe Implementation Amazon Web Services, Inc. Hosting and cloud service provider United States E.U. (Ireland) Amazon Bedrock Artificial intelligence-enabled functionality United States E.U. (Ireland) Databricks, Inc. Analytics infrastructure provider United States E.U. (Ireland) IPQualityScore, Inc. Network threat indicators supporting account and platform protection United States E.U. (Germany) Microsoft Corporation (Azure) OpenAI Artificial intelligence-enabled functionality United States E.U. (France, Sweden) OpenAI OpCo, LLC Artificial intelligence-enabled functionality United States EEA and Switzerland Twilio, Inc. (SendGrid) Transactional communication delivery services United States United States The processing location depends on the customer’s selected deployment region (for example, the United States or Europe), or as otherwise agreed with Abnormal. Please note that while the above list covers all subprocessors used across Abnormal’s solutions and related support, only some may apply to the specific solutions you have purchased. For information on subprocessors specific to the solutions you have purchased, please refer to the applicable Privacy Data Sheet. 2. Customer Support Focused Subprocessors In addition to the core subprocessors described above, Abnormal may use the following subprocessors to provide customer support services for its solutions. Subprocessor Purpose Location Atlassian Corporation Troubleshooting ticketing system and bug fixes United States Gainsight, Inc. Customer success and product experience United States Salesforce, Inc. Customer relationship management tool and customer support United States Snowflake Inc. Data platform for customer support and customer success analytics United States 3. Abnormal AI Affiliates Abnormal may use its affiliates as subprocessors to support the delivery of its solutions and to provide customer support. Affiliate Name Purpose Location Abnormal AI Australia Pty Ltd. Service maintenance and customer support. Australia Abnormal AI Canada LTD. Canada Abnormal AI GmbH Germany Abnormal AI Netherlands B.V. Netherlands Abnormal AI PTE. LTD Singapore Abnormal AI UK Ltd. United Kingdom Abnormal Security India Private Limited India If you have further questions about this page, please contact privacy@abnormal.ai. Enter Your Email to Subscribe Abnormal AI may change Subprocessors at any time. If we change Subprocessors, we will post an update on this page.