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Subscribe to UpdatesSubscribe All Systems Operational About This Site Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera Harmony platform. This page does not apply to Artera Harmony Federal Edition (AHFE). Please reference this key when incidents are posted: Green = No issues Yellow = Minor outage or degraded service Red = Major outage Purple = Under maintenance Uptime over the past 90 days. View historical uptime. USA - Artera Platform Operational Artera Web Application Operational Analytics and Reporting Operational Forms and Surveys Operational Login to Artera Web App Operational Real Time Notifications in Artera Application Operational USA - Messaging Operational Automations and Automated Messaging Operational Conversation Builder Operational Manual Messaging Operational SendMessage API Operational USA - Infrastructure and Partners Operational Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational System Integrations and Interface Operational Vendors and Partners Operational VPN Operational CANADA - Artera Platform Operational Artera Web Application Operational Analytics and Reporting Operational Forms and Surveys Operational Login to Artera Web App Operational Real Time Notifications in Artera Application Operational CANADA - Messaging Operational Automated or Manual Messaging Operational Conversation Builder Operational SendMessage API Operational CANADA - Infrastructure and Partners Operational Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational System Integrations and Interface Operational Vendors and Partners Operational VPN Operational Other Operational Artera Marketing Website Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 12, 2026 No incidents reported today. Nov 11, 2026 No incidents reported. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 Artera Scheduled Maintenance 10/29/2026 Completed - The scheduled maintenance has been completed. Oct 30, 00:54 PDT Update - Our team is still actively working on the ongoing maintenance. We apologize for the delay and will provide another update in 30 minutes. Thank you for your continued patience. If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 30, 00:35 PDT In progress - Our scheduled maintenance is taking a bit longer than expected and will be extended beyond the original 3:00 AM EST (12:00 AM PST) completion time. We apologize for the delay and will provide another update as soon as possible. Thank you for your patience. If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 30, 00:08 PDT Scheduled - Our scheduled maintenance is taking a bit longer than expected and will be extended beyond the original 3:00 AM EST (12:00 AM PST) completion time. We apologize for the delay and will provide another update as soon as possible. Thank you for your patience. If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 30, 00:07 PDT Artera Scheduled Maintenance 10/29/2026 Completed - The scheduled maintenance has been completed. Oct 30, 00:00 PDT Update - Our scheduled maintenance is taking a bit longer than expected and will be extended beyond the original 3:00 AM EST (12:00 AM PST) completion time. We apologize for the delay and will provide another update as soon as possible. Thank you for your patience. If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 29, 23:48 PDT Update - Scheduled maintenance is now in progress and is expected to be complete by October 30th at 3:00 AM ET / 12:00 AM PT. During this time, the Artera platform and interface/VPN connectivity remain temporarily unavailable, and outbound messages, inbound patient text messages, and interface data are being queued for processing once services are restored. We will continue to post updates here as work progresses. If you have any questions, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 29, 20:29 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 20:00 PDT Scheduled - To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, October 29th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience. During this window, both the Production and Demo Artera platforms will be unavailable and all Interface/VPN connectivity will be temporarily suspended. - Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete. - Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on October 30th at 3:00 AM ET / 12:00 AM PT. - Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored. These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience. Start: October 29th, 11:00 pm ET / October 29th, 8:00 pm PT End: October 30th, 3:00 am ET / October 30th, 12:00 am PT Support: If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport. Oct 14, 08:55 PDT Oct 29, 2026 Incident History Powered by Atlassian Statuspage PRODUCT RELEASE NOTES For a detailed list of enhancements in each product version release, use one of the links below. Release Notes