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Genesys Cloud System Status Normal Operations Degraded Operations Partial Outage Outage Under Maintenance Subscribe to UpdatesSubscribe Elevated Error Rates - EMEA (UAE) Subscribe Update - Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows. The platform provider has provided an updated status, (https://health.aws.amazon.com/health/status). Genesys support teams remain available to assist with business continuity for customers who remain affected. We want to emphasize our ongoing close collaboration with the platform provider and our commitment to providing regular updates to customers as the situation develops. Sep 18, 2026 - 15:39 EDT Monitoring - Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions. Jul 16, 2026 - 16:28 EDT Uptime over the past 90 days. View historical uptime. Platform Major Outage Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Americas (Mexico) Operational FedRAMP Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational EMEA (Zurich) Operational EMEA (UAE) Major Outage Asia Pacific (Osaka) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Identity & Access Management Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Inbound Calls Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational IVR Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational ACD Routing Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Outbound Calls Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational GenesysCloud Soft Phone Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Web Messaging Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational FedRAMP Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Chat Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Agent Copilot Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Co-Browse Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Email Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Third-Party Digital Channels Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Self Service & Automation Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Voicemail Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Video Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational EMEA (ESR) Operational Workforce Engagement Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Reporting Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Recording Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Quality Management Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Data Sync Integrations Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Directory Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Fax Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Documents Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Americas (Mexico) Operational Asia Pacific (Singapore) Operational EMEA (ESR) Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 12, 2026 No incidents reported today. Nov 11, 2026 No incidents reported. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage Genesys Cloud Platform Availability* Americas (Sao Paulo) Americas (US East) Americas (US West) Americas (Canada) Americas (Mexico) FedRAMP Asia Pacific (Mumbai) Asia Pacific (Sydney) Asia Pacific (Tokyo) Asia Pacific (Seoul) Asia Pacific (Osaka) Asia Pacific (Singapore) EMEA (Dublin) EMEA (Frankfurt) EMEA (London) EMEA (Zurich) EMEA (UAE) European Sovereign Region October 100% 99.95% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% September 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% August 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% July 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% June 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - - May 100% 99.67% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - - April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - - March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - - February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - December 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - November 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - October 99.99% 99.25% 100% 100% - 100% 100% 100% 99.99% 100% 100% - 100% 100% 100% 100% 100% - September 100% 100% 99.87% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - August 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - July 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - June 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - May 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - April 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - March 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - February 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - January 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - December 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - November 100% 99.89% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - October 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - September 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% - * Platform availability may not reflect customer availability