Snapshot 26447
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Luware - Status Page All systems operational Nimbus User "Removed from the call" IdentifiedStarted 2 months ago Identified July 29, 2026 at 12:19 PMUTC Identified July 29, 2026 at 12:19 PMUTC Following investigations with Microsoft, they have confirmed that this was a change in behaviour introduced in Teams client build 49/26040401718. We are continuing to work with them to assess whether this behavioural change is suitable for Contact Centre scenarios and will provide further information as it becomes available. Investigating July 23, 2026 at 12:40 PMUTC Investigating July 23, 2026 at 12:40 PMUTC We are investigating reports of a Microsoft Teams client behavior that occurs in certain scenarios when the Nimbus calling bot removes a user normally from a Nimbus call. In these cases, the Teams call window remains open and displays the message: Removed from the call Someone just removed you from the call. You can try to rejoin. This can occur when: A call is terminated from within Nimbus (Attendant Console or My Sessions). A call is transferred using the Attendant Console or Nimbus Assistant. There is no functional impact on Nimbus call handling, and calls continue to be processed correctly. The only effect is that the Teams call window remains open and requires user interaction. Users can either ignore the window, as it will be reused for subsequent calls, or manually close it by selecting Dismiss. This behavior appears to be related to the Microsoft Teams client, we have raised this with Microsoft and requested further investigation. We will provide updates as they become available. EmailWebhook OCT1 Nimbus CH-02 and DE-02 Scheduled Maintenance Planned5:00 PM – 9:00 PMUTC4 hours Planned September 15, 2026 at 10:05 AMUTC Planned September 15, 2026 at 10:05 AMUTC As part of our continuous commitment to providing high-quality service, we will be performing upgrade maintenance on the CH-02 and DE-02 clusters. Expected Impact: We do not anticipate any downtime during this activity. You can continue using your Nimbus services as normal. Questions or Assistance? Please contact us via our Helpdesk: https://helpdesk.luware.cloud Post-Maintenance Details: A full rundown of the changes will be published on our Knowledge Base after completion: https://help.luware.com EmailWebhookAdd to calendar OCT4 3 maintenance periods are planned Next: October 04, 2026 · Nimbus CH-01 Scheduled Maintenance Luware Support Hotline - Operational Luware KB - Operational 100% - uptime Notice history 90 days ago 100% - uptime Notice history 90 days ago Recent notices Show history October 01, 2026 OCT1 Nimbus CH-02 and DE-02 Scheduled Maintenance Planned5:00 PM – 5:00 PMUTC Planned September 15, 2026 at 10:05 AMUTC Planned September 15, 2026 at 10:05 AMUTC As part of our continuous commitment to providing high-quality service, we will be performing upgrade maintenance on the CH-02 and DE-02 clusters. Expected Impact: We do not anticipate any downtime during this activity. You can continue using your Nimbus services as normal. Questions or Assistance? Please contact us via our Helpdesk: https://helpdesk.luware.cloud Post-Maintenance Details: A full rundown of the changes will be published on our Knowledge Base after completion: https://help.luware.com September 30, 2026 No notices reported September 29, 2026 SEP29 Nimbus UK-01 Scheduled Maintenance CompletedMaintenance3 hours Completed September 29, 2026 at 8:00 PMUTC Completed September 29, 2026 at 8:00 PMUTC Maintenance has completed successfully In progress September 29, 2026 at 5:00 PMUTC In progress September 29, 2026 at 5:00 PMUTC Maintenance is now in progress Planned September 15, 2026 at 10:04 AMUTC Planned September 15, 2026 at 10:04 AMUTC As part of our continuous commitment to providing high-quality service, we will be performing upgrade maintenance on the UK-01 cluster. Expected Impact: We do not anticipate any downtime during this activity. You can continue using your Nimbus services as normal. Questions or Assistance? Please contact us via our Helpdesk: https://helpdesk.luware.cloud Post-Maintenance Details: A full rundown of the changes will be published on our Knowledge Base after completion: https://help.luware.com September 28, 2026 No notices reported September 27, 2026 No notices reported September 26, 2026 SEP26 Luware Recording Scheduled Maintenance CompletedMaintenance9 hours Completed September 26, 2026 at 3:00 PMUTC Completed September 26, 2026 at 3:00 PMUTC Maintenance has completed successfully In progress September 26, 2026 at 6:00 AMUTC In progress September 26, 2026 at 6:00 AMUTC Maintenance is now in progress Planned September 14, 2026 at 1:17 PMUTC Planned September 14, 2026 at 1:17 PMUTC As part of our continuous commitment to providing high-quality service, we will be performing routine security patching on all Luware Recording clusters. Expected Impact: We do not anticipate any downtime during this activity. You can continue using your Luware Recording services as normal. Questions or Assistance? Please contact us via our Helpdesk: https://helpdesk.luware.cloud September 25, 2026 SEP25 Luware Recording Scheduled Maintenance CompletedMaintenance9 hours Completed September 26, 2026 at 2:30 AMUTC Completed September 26, 2026 at 2:30 AMUTC Maintenance has completed successfully In progress September 25, 2026 at 5:30 PMUTC In progress September 25, 2026 at 5:30 PMUTC Maintenance is now in progress Planned September 14, 2026 at 1:16 PMUTC Planned September 14, 2026 at 1:16 PMUTC As part of our continuous commitment to providing high-quality service, we will be performing routine security patching on all Luware Recording clusters. Expected Impact: We do not anticipate any downtime during this activity. You can continue using your Luware Recording services as normal. Questions or Assistance? Please contact us via our Helpdesk: https://helpdesk.luware.cloud Show history Show notice history