Third Party Index

Luware

luware.com

Subprocessors

None extracted.

Service status

Jul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: 1 incident (1 no impact stated)Jul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 no impact stated)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 2 incidents (2 no impact stated)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 0 major or critical
  • 14 h 48 min typical time to resolve
BeganIncidentImpactLasted
US Cluster - One-Way Audio Issuesno impact stated14 h 48 min
Luware Recording - MTDE recording issuesno impact stated18 h 50 min
Teams Presence Sync Issuesno impact stated1 h 2 min
Nimbus User "Removed from the call"no impact statedongoing
Nimbus Presence Issuesno impact stated2 h 41 min
Luware Recording - Unexpected Call Terminationsno impact stated2 days
All Clusters - Elevated Graph Response Timesno impact stated2 days
Luware Recording - Speech Analytics Delaysno impact stated14 days

Incidents per month

0 2 4 Nov 2025: 1 incident (1 no impact stated) · typical time to resolve 2 days Dec 2025: 1 incident (1 no impact stated) · typical time to resolve 14 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 no impact stated) · typical time to resolve 5 days Mar 2026: 1 incident (1 no impact stated) · typical time to resolve 14 days Apr 2026: 2 incidents (2 no impact stated) · typical time to resolve 2 days May 2026: 0 incidents Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 2 h 41 min Jul 2026: 1 incident (1 no impact stated) Aug 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 2 min Sep 2026: 2 incidents (2 no impact stated) · typical time to resolve 18 h 50 min Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Call Handling1
Call Recording1
Microsoft Service Health1
User Availability1

As Luware's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Luware's site

Luware transparency rating

It updates with the rating.

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