Snapshot 26494
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59+01:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "rnzykctbj11d",
"impact": "minor",
"message": "The issue has been fixed. Our apologies for the inconvenience.",
"name": "Exact Venice - Remote session interrupted (BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e - \u003cvar data-var='time'\u003e13:56\u003c/var\u003e CEST"
},
{
"code": "18m6mdlygw2v",
"impact": "none",
"message": "You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.",
"name": "Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:11\u003c/var\u003e CEST"
},
{
"code": "t6psh1bw9kh3",
"impact": "major",
"message": "This incident is resolved.",
"name": "Exact Proquro - Unable to login to Exact Proquro.",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - \u003cvar data-var='time'\u003e11:21\u003c/var\u003e CEST"
},
{
"code": "fh7f1p5j244y",
"impact": "minor",
"message": "The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience.",
"name": "Exact Online - Projects incorrectly linked to bank transactions (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e07:55\u003c/var\u003e CEST"
},
{
"code": "1vpsfl86zdyc",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Message 'Waiting' while performing various tasks (BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e10:37\u003c/var\u003e CEST"
},
{
"code": "c67bntb106v7",
"impact": "minor",
"message": "Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience.",
"name": "All Products - Issues when creating or renewing bank link for Rabobank (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:55\u003c/var\u003e CEST"
},
{
"code": "7qyxv1q70z22",
"impact": "critical",
"message": "This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience.",
"name": "Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e15:53\u003c/var\u003e CEST"
},
{
"code": "9xpljk1k5fdg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Service - Maintenance on 28 September (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e CEST"
},
{
"code": "pj89w6tfbbhl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET.",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e CEST"
},
{
"code": "0nzl1wp69845",
"impact": "minor",
"message": "The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.",
"name": "Exact Online - ING PSD2 payment files are rejected (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:02\u003c/var\u003e - \u003cvar data-var='time'\u003e11:32\u003c/var\u003e CEST"
},
{
"code": "bn3s5x9bd78m",
"impact": "minor",
"message": "The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience.",
"name": "Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e CEST"
},
{
"code": "c4b7qw8rv7xv",
"impact": "critical",
"message": "This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "hlllkd7rd43q",
"impact": "critical",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:04\u003c/var\u003e - \u003cvar data-var='time'\u003e09:36\u003c/var\u003e CEST"
},
{
"code": "h6ql3g9r2hl0",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Planboard and Outlook synchronisation issues (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e07:42\u003c/var\u003e CEST"
},
{
"code": "q15dst35ws98",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Officient - Export and Import issues (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:43\u003c/var\u003e CEST"
},
{
"code": "pzmr5q85nbpt",
"impact": "minor",
"message": "The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Issues when resetting your user account (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e CEST"
},
{
"code": "d8cx9jvhgjyl",
"impact": "critical",
"message": "This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e14:28\u003c/var\u003e CEST"
},
{
"code": "m8vf2lpknz8h",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:18\u003c/var\u003e CEST"
},
{
"code": "9ztf951kv4d7",
"impact": "minor",
"message": "The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.",
"name": "Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e CEST"
},
{
"code": "kdngpggm5k2f",
"impact": "minor",
"message": "The issue has been resolved. https://accountancydigipoort.softwaregemak.nl is accessible again. Our apologies for the inconvenience.",
"name": "Digipoort - Time-out message while opening Digipoort (SaaS) (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:19\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:52\u003c/var\u003e CEST"
},
{
"code": "gddf2kk1g9vm",
"impact": "minor",
"message": "The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.",
"name": "Exact Online - Bank statements not imported via ING 1.0 bank link (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e CEST"
},
{
"code": "ncf9rvbxs5gs",
"impact": "minor",
"message": "The issue has been resolved. All bank statements have been imported. Our apologies for the inconvenience.",
"name": "Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e - \u003cvar data-var='time'\u003e16:18\u003c/var\u003e CEST"
},
{
"code": "blkk3qrwlc1p",
"impact": "none",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e CEST"
},
{
"code": "1ffh89wqgx2k",
"impact": "minor",
"message": "A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. For Exact Globe Next a fix is made available in release 424SP46 as of the 1st of September 2026 for the Dutch and English language. For customers using Exact Globe Next and Unicode languages a fix will become available in Microsoft Excel Version 2609. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:25\u003c/var\u003e CEST"
},
{
"code": "4wp32mcq0hlm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on 19 September (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"
},
{
"code": "7nnz8yk571h3",
"impact": "minor",
"message": "In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department.\nTo help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.",
"name": "Exact HR \u0026 Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e CEST"
},
{
"code": "f65pg566qw7f",
"impact": "minor",
"message": "This issue has been resolved and you will no longer receive the pop-up.\nYou may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.",
"name": "Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e12:13\u003c/var\u003e CEST"
},
{
"code": "gdfvpg7tt1k5",
"impact": "minor",
"message": "This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name \u0026gt; My Exact Online \u0026gt; User Settings \u0026gt; Number Format]. Our apologies for the inconvenience.",
"name": "Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e CEST"
},
{
"code": "dkh75sbtkf4v",
"impact": "major",
"message": "This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:57\u003c/var\u003e CEST"
},
{
"code": "p7bv9xjblwkb",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "All products - Support portal unavailable (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:51\u003c/var\u003e CEST"
},
{
"code": "20x65wwfj058",
"impact": "minor",
"message": "The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.",
"name": "Exact Online Projects - Error during bank statement import (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:39\u003c/var\u003e CEST"
},
{
"code": "pt53fd55pt8b",
"impact": "minor",
"message": "The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.",
"name": "Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:47\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CEST"
},
{
"code": "59ftz04h5v34",
"impact": "minor",
"message": "This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e CEST"
},
{
"code": "6b39n6fsc2x7",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Venice - Webconnect services unavailable (BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e CEST"
},
{
"code": "qyk37rbhsthl",
"impact": "minor",
"message": "We are continuing to work on a fix.",
"name": "Exact Online - Rejected batch payment to Rabobank (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:11\u003c/var\u003e CEST"
},
{
"code": "krgkn49n4kk5",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:05\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e CEST"
},
{
"code": "409pz3d0c126",
"impact": "minor",
"message": "The incident has been resolved. All information on the \"Info and reports\" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e CEST"
},
{
"code": "2hrnt2l313kj",
"impact": "minor",
"message": "The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e CEST"
},
{
"code": "r8813fkv9vnw",
"impact": "minor",
"message": "We are continuing to work on a fix.",
"name": "Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e CEST"
},
{
"code": "0hyszt6v24yr",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium – System unavailable (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:01\u003c/var\u003e CEST"
},
{
"code": "rmql8fwwsppc",
"impact": "major",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "All products - Support portal unavailable (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e14:21\u003c/var\u003e CEST"
},
{
"code": "4dtl096mj7b6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on 12 September (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"
},
{
"code": "8r8w2yt4bcfb",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.",
"name": "Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e CEST"
},
{
"code": "d7xk4jslcmw0",
"impact": "minor",
"message": "The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.",
"name": "Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e CEST"
},
{
"code": "s2vcbp34148b",
"impact": "minor",
"message": "The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.",
"name": "Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:15\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:10\u003c/var\u003e CEST"
},
{
"code": "9hbt5tlwvvyh",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online - Unable to export to Excel through overviews (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:25\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:14\u003c/var\u003e CEST"
},
{
"code": "sl5h4y2k05nh",
"impact": "major",
"message": "It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. \nThe root cause has been identified and measures have been taken to prevent this issue from happening again in the future. \n\nIn order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.",
"name": "Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e CEST"
},
{
"code": "kwvd3wc24w6m",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium – System unavailable (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e13:19\u003c/var\u003e CEST"
},
{
"code": "pgv72b74f35x",
"impact": "minor",
"message": "This issue has been resolved and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.",
"name": "Exact Bouw - No purchase invoices imported from Basecone (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:04\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"
},
{
"code": "hmxvrhq80csm",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.",
"name": "Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e CEST"
},
{
"code": "f1p35z8n9wzv",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - New SSO users can't be created (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e CEST"
},
{
"code": "x2mgpl62qpmf",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e CEST"
},
{
"code": "qxkjdq084v69",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:53\u003c/var\u003e CEST"
},
{
"code": "2h44t7k1x9yc",
"impact": "minor",
"message": "This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e11:55\u003c/var\u003e CEST"
},
{
"code": "3pgn3nn6qhkz",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues in Exact Online (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e - \u003cvar data-var='time'\u003e10:18\u003c/var\u003e CEST"
},
{
"code": "grh4ybt5bnyd",
"impact": "minor",
"message": "A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.",
"name": "Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:42\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:19\u003c/var\u003e CEST"
},
{
"code": "6fqtx3vjq9pg",
"impact": "minor",
"message": "This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:49\u003c/var\u003e CEST"
},
{
"code": "s155j5ld69f4",
"impact": "minor",
"message": "The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.",
"name": "Exact Online - Deduplication not finding double accounts (NL/BE)",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:43\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e CEST"
},
{
"code": "5j5rr4ylhrh9",
"impact": "minor",
"message": "The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.",
"name": "Exact Online - Emails delayed or not delivered (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e CEST"
},
{
"code": "wd6j5y6x9qxz",
"impact": "minor",
"message": "The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.",
"name": "Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e07:33\u003c/var\u003e CEST"
},
{
"code": "042fbsgzx6wy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 5th of September (NL)",
"timestamp": "Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
},
{
"code": "9jnq7fmtpszd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on 5 September (DE/FR/UK)",
"timestamp": "Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"
},
{
"code": "smylmrfwxr11",
"impact": "minor",
"message": "We are continuing to work on a fix for this issue.",
"name": "Exact Synergy - Word pop-up blocked in 64-bit (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e CEST"
},
{
"code": "lnk3mbbxg1w1",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CEST"
},
{
"code": "khfzqsjtsr2r",
"impact": "minor",
"message": "This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:16\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e CEST"
},
{
"code": "jkpnwm3dfm3b",
"impact": "minor",
"message": "This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers.\nFor a small number of customers, the remaining transactions are expected to be imported later today.\nIf you notice that some historical transactions are still missing tomorrow, you can retrieve them manually.\n\nFirst, please try selecting \"Retrieve Transactions\" via \"Manage Bank Connection\" from your bank account settings in Reeleezee.\nIf the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview.\nOur apologies for the inconvenience.",
"name": "Exact Reeleezee – Rabobank Bank Transaction Import Delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:44\u003c/var\u003e CEST"
},
{
"code": "lxt12pfxzr13",
"impact": "minor",
"message": "The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.",
"name": "Exact Online - Temporarily unavailable (Global)",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e14:06\u003c/var\u003e CEST"
},
{
"code": "tj9hkltzp8ml",
"impact": "minor",
"message": "This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.",
"name": "Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:18\u003c/var\u003e CEST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "znp4hzxh4s0p",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Multivers - Unable to login to Multivers (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e21:17\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e19:58\u003c/var\u003e CEST"
},
{
"code": "dxwbh7q41rg4",
"impact": "minor",
"message": "The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.",
"name": "Exact Horeko - Email notifications not working after request (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:56\u003c/var\u003e CEST"
},
{
"code": "zz0ts3myv4qp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Service - Scheduled maintenance on 25 August (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"
},
{
"code": "5k926xycpq6j",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Multivers - Password result mails are not received (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:39\u003c/var\u003e - \u003cvar data-var='time'\u003e13:52\u003c/var\u003e CEST"
},
{
"code": "4bss1w153tc2",
"impact": "minor",
"message": "The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.",
"name": "Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e CEST"
},
{
"code": "g351jzgqmdg1",
"impact": "minor",
"message": "The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.",
"name": "Exact Multivers \u0026 Exact Boekhoudgemak - Invoices sent through API are not correctly updated",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e CEST"
},
{
"code": "c2vsf9p1l6xp",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Unable to select option Receive in e-invoice subscription (FR)",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"
},
{
"code": "nj3kpztplhx9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe+ - license migration wizard returns message \"License update failed\" (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e CEST"
},
{
"code": "dnktsbnbm0mt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on 22 August (US)",
"timestamp": "Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "llplsjng1505",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CEST"
},
{
"code": "49g04cyny9nc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e CEST"
},
{
"code": "f02b3qsjvjmm",
"impact": "minor",
"message": "This issue has been resolved and you can set the client relationship to \"Tot op heden\" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to \"Tot op heden\". Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal \u0026 Jaarrekening - Client relationship reactivation has not been saved (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e CEST"
},
{
"code": "yjcqx9pbh1qm",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Degraded performance (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e CEST"
},
{
"code": "0jvzplgx8l2x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Premium - Unplanned maintenance (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CEST"
},
{
"code": "jfwgbj5sr3cr",
"impact": "minor",
"message": "This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' \u0026gt; 'Archiveren' on the project page. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e CEST"
},
{
"code": "mv84bpvz18zh",
"impact": "minor",
"message": "This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e CEST"
},
{
"code": "4ffmb098w0qw",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:55\u003c/var\u003e CEST"
},
{
"code": "3g0c9f54s6h6",
"impact": "none",
"message": "The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.",
"name": "Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:25\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:09\u003c/var\u003e CEST"
},
{
"code": "f684qnmy8khy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Venice Online - Scheduled maintenance on the 13th of August (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:59\u003c/var\u003e CEST"
},
{
"code": "njqjypsy8l3f",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e - \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CEST"
},
{
"code": "59lzwnw070pm",
"impact": "minor",
"message": "This issue has been resolved, payment files containing more than one payment date will no longer be rejected. Our apologies for the inconvenience.",
"name": "Exact Online - Rejected batch payment to Rabobank (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CEST"
},
{
"code": "y21fjdqbs99s",
"impact": "minor",
"message": "This issue is now resolved.",
"name": "All products - Technical issue when starting the Company Screening (FR)",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:14\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e CEST"
},
{
"code": "mglmz2898qw4",
"impact": "minor",
"message": "This issue is now resolved.",
"name": "Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e11:38\u003c/var\u003e CEST"
},
{
"code": "hrlv0btvdpg8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET.",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e CEST"
},
{
"code": "y4s0qws49wm7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"
},
{
"code": "zbqvb0hlr15f",
"impact": "minor",
"message": "This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience.",
"name": "Exact Online - Oops error when opening entry proposals (NL/BE)",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e CEST"
},
{
"code": "1zfqlh6m1fjr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e CEST"
},
{
"code": "vnx755fllx43",
"impact": "minor",
"message": "The issue has been resolved",
"name": "Exact Online - Access denied during XML-import (Global)",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e CEST"
},
{
"code": "d7vbpfldffv2",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Officient - Unable to manually upload documents (NL/BE)",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e - \u003cvar data-var='time'\u003e11:45\u003c/var\u003e CEST"
},
{
"code": "vsjmpm88vhct",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Blank line between orders to be picked (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "6wxzz33m38v9",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Gripp - Performance issues in Exact Gripp (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e CEST"
},
{
"code": "jcp1bcjmclhv",
"impact": "minor",
"message": "This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e CEST"
},
{
"code": "nyfcqkw6zzwr",
"impact": "minor",
"message": "This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e CEST"
},
{
"code": "c2ktk9hkjww7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL)",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-07-31T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "sccb4qc1pndm",
"impact": "minor",
"message": "This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.",
"name": "Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:06\u003c/var\u003e CEST"
},
{
"code": "j3q92nyyzzgy",
"impact": "minor",
"message": "This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:44\u003c/var\u003e - \u003cvar data-var='time'\u003e09:57\u003c/var\u003e CEST"
},
{
"code": "mtrty06d7b0r",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e - \u003cvar data-var='time'\u003e16:54\u003c/var\u003e CEST"
},
{
"code": "ch6dlj4kyjw7",
"impact": "minor",
"message": "The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.",
"name": "Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - \u003cvar data-var='time'\u003e11:43\u003c/var\u003e CEST"
},
{
"code": "ymyzr9myyk1r",
"impact": "minor",
"message": "This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.",
"name": "Exact Online - Delay in processing invoices at scanning service (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e11:12\u003c/var\u003e CEST"
},
{
"code": "wwh9dqfm62tb",
"impact": "minor",
"message": "From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Viewing attachments in AVD browser not working (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:46\u003c/var\u003e CEST"
},
{
"code": "c3ys4zb7k9tk",
"impact": "none",
"message": "The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again.\nOur apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Unable to retrieve VIA’s (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e CEST"
},
{
"code": "2xs02ykpbdlc",
"impact": "critical",
"message": "This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e - \u003cvar data-var='time'\u003e16:03\u003c/var\u003e CEST"
},
{
"code": "k96sw460xtbr",
"impact": "major",
"message": "This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.",
"name": "Exact Online Bouw – Access denied error (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e - \u003cvar data-var='time'\u003e09:46\u003c/var\u003e CEST"
},
{
"code": "8hggy4j8bc7m",
"impact": "minor",
"message": "This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:23\u003c/var\u003e CEST"
},
{
"code": "kd0zl929gdm8",
"impact": "minor",
"message": "This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - User profile settings deleted (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "2b01z8r9ks5b",
"impact": "minor",
"message": "This issue has been resolved, and the custom texts have been restored for the affected customers. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e CEST"
},
{
"code": "3skmjbh387rk",
"impact": "minor",
"message": "This issue has been resolved. You can export the timesheet again without any unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Timesheet export leads to error (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e CEST"
},
{
"code": "vhnk77r2vxk1",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:18\u003c/var\u003e CEST"
},
{
"code": "2629khp0qm0g",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues in Exact Online (BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:56\u003c/var\u003e CEST"
},
{
"code": "zkjt61xvwt47",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Officient - Difficulties reaching login page (BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:26\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e CEST"
},
{
"code": "st1dk1b01s55",
"impact": "minor",
"message": "This issue is resolved by Microsoft in their July patch. If you have not done so yet you can install this patch to resolve the issue. Our apologies for the inconvenience.",
"name": "Business Suite - Unable to print invoices (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e CEST"
},
{
"code": "vfm06r7jhvsb",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - All sections marked as checked in Income tax return and Corpore tax return (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e CEST"
},
{
"code": "2h0sxp75c4b5",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Not possible to change the status of an annual report to final (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e CEST"
},
{
"code": "xdw3jz5wx8v6",
"impact": "major",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Login not available (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - \u003cvar data-var='time'\u003e17:10\u003c/var\u003e CEST"
},
{
"code": "9q4xgnmcf765",
"impact": "minor",
"message": "Exact Online has been working as expected again since 13.25. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues in Exact Online (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:01\u003c/var\u003e CEST"
},
{
"code": "q8twqwmddg0n",
"impact": "minor",
"message": "At the moment, all reported support cases relating to the Dimona declarations of 25 June have been identified and are being resubmitted in stages. Once these have been processed by the RSZ and Exact Horeko, you will be notified in your support case. If you have not submitted anything, please contact the RSZ to submit it manually. Our apologies for the inconvenience.",
"name": "Exact Horeko - Dimona declarations not submitted to the RSZ (BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:13\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e CEST"
},
{
"code": "022bdlt2fqpf",
"impact": "minor",
"message": "This issue has been resolved. The tax returns that were rejected have been sent correctly to the Tax Authorities. It is possible that your returns are still marked as rejected. This is because it concerns an incorrect type of VAT return or because it concerns an outdated year that Digipoort can no longer support. We advise you to review these returns and, if necessary, adjust the type or submit the return directly to the Tax Authorities. Our apologies for the inconvenience.",
"name": "Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:04\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e CEST"
},
{
"code": "f4xb151b6q0y",
"impact": "minor",
"message": "The issue affecting invoice imports to the OTA test environments has been resolved. Invoice import functionality works as expected again. Our apologies for the inconvenience.",
"name": "Exact Proquro - Invoice imports to OTA test environments import data from production (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:40\u003c/var\u003e CEST"
},
{
"code": "qrw8019p8ysm",
"impact": "minor",
"message": "This issue has been resolved. All delayed registrations have now been addressed. Our apologies for the inconvenience.",
"name": "E-invoicing - Delay in manual verification (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:17\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:02\u003c/var\u003e CEST"
},
{
"code": "xfd9w6t14hty",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Audition - Error message when creating an XBRL file (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e CEST"
},
{
"code": "qqdj2c7n74rz",
"impact": "minor",
"message": "This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.",
"name": "Bank links / PSD2 - Bank statements not imported via the Exact PSD2 link for Bank van Breda (BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e CEST"
},
{
"code": "0059ms3mylz3",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e14:58\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:13\u003c/var\u003e CEST"
},
{
"code": "44v08l48dvsl",
"impact": "minor",
"message": "This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - New employee planning shows default values (NL/BE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - \u003cvar data-var='time'\u003e11:51\u003c/var\u003e CEST"
},
{
"code": "2lgwpsmx588y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:07\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e CEST"
},
{
"code": "gsmyttsblgsy",
"impact": "minor",
"message": "This issue has been resolved. If you still receive the error message, we advise checking all the possible signature fields such as: “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e CEST"
},
{
"code": "c8khpn4kfyyp",
"impact": "minor",
"message": "This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Principles and notes to the annual accounts not printed in projects of type: Jaarrekening (Oud), Jaarrekening Fiscaal and Kredietrapportage (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e CEST"
},
{
"code": "jnvql0lbw91d",
"impact": "minor",
"message": "This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.",
"name": "Exact Online - Bank statements not imported for Knab 1.0 bank link (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e CEST"
},
{
"code": "gkscwql8w23t",
"impact": "minor",
"message": "The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error \"ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden\".\n \nYou need to manually resubmit the rejected tax returns. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Tax returns rejected with error \"ALS100 Er is een runtimeexception in de audithandler opgetreden\" (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e - \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CEST"
},
{
"code": "vnhgmknygbyk",
"impact": "minor",
"message": "This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience.",
"name": "All products – Rabobank bank links outage (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e CEST"
},
{
"code": "xsnwmp703qcm",
"impact": "minor",
"message": "This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:31\u003c/var\u003e CEST"
},
{
"code": "8sk1fpdr8ph5",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to log in to Exact Online (NL/BE/Premium)",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e - \u003cvar data-var='time'\u003e13:27\u003c/var\u003e CEST"
},
{
"code": "plh39x6yt3sk",
"impact": "minor",
"message": "This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience.",
"name": "Exact Horeko - Cash registers don't synchronise with Horeko (Global)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:10\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e CEST"
},
{
"code": "tvq5f0ycsymy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 4th of July (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
},
{
"code": "88b1ftby87ls",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to log in to Exact Online (NL/BE/DE)",
"timestamp": "Jul \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:15\u003c/var\u003e - \u003cvar data-var='time'\u003e16:59\u003c/var\u003e CEST"
},
{
"code": "5hnzr56m3mt1",
"impact": "minor",
"message": "This issue has been resolved and the right \"Rapportage template toevoegen/wijzigen en verwijderen\" is no longer required to access contactpersons.\n \nPlease note that if you gave users the right \"Rapportage template toevoegen/wijzigen en verwijderen\" in category \"Algemeen account\" that you rescind this permission given to users. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal \u0026 Jaarrekening - \"403 - U heeft onvoldoende rechten\" error when accessing contact person (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:15\u003c/var\u003e CEST"
},
{
"code": "z3wc4jvqnf95",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Login page unavailable and performance issues (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e - \u003cvar data-var='time'\u003e14:33\u003c/var\u003e CEST"
},
{
"code": "0vhl42fdy6m3",
"impact": "minor",
"message": "This issue has been resolved and you can open the client overview without receiving an error. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal \u0026 Jaarrekening - \"500 - Fout op de server\" error when opening client overview (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:42\u003c/var\u003e - \u003cvar data-var='time'\u003e15:21\u003c/var\u003e CEST"
},
{
"code": "m8tznv6wky4l",
"impact": "minor",
"message": "This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to open processed sales invoices in Exact Online Invoice and CRM (NL)",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e - \u003cvar data-var='time'\u003e14:26\u003c/var\u003e CEST"
},
{
"code": "mry8br275cr0",
"impact": "minor",
"message": "This issue has been resolved. MyFirm users can be selected to approve payroll tax declarations for sending again. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - MyFirm users cannot approve payroll tax declarations for sending (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e CEST"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "4mlwwp9vlyj3",
"impact": "critical",
"message": "The issue has been resolved. It is possible again to log into Exact Horeko. Our apologies for the inconvenience.",
"name": "Exact Horeko - Login not possible (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e CEST"
},
{
"code": "zd1dwcq2gfcg",
"impact": "minor",
"message": "This issue has been resolved. The correct bank/cash information is now displayed again in the financial dashboard. Our apologies for the inconvenience.",
"name": "Exact Online – Financial dashboard misses bank/cash information (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e CEST"
},
{
"code": "1g16dnzy256y",
"impact": "minor",
"message": "This issue is resolved in Exact Globe+ release 506SP9 as of the 26th of June 14:00 Hours CET. To apply the fix, execute the update again on Release 506SP9. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Polish legislation: When processing KSeF invoices the message \"Successful: 0 Failed: 0\" is returned.",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:24\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:23\u003c/var\u003e CEST"
},
{
"code": "x6wx57fkjnxg",
"impact": "minor",
"message": "The issue has been resolved. Exact Bouw App version 4.22.1 is released and can be downloaded on the Google Play Store. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Unable to deliver a project in the Exact Bouw App on Android (NL/BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e CEST"
},
{
"code": "qkbd5cjsglzr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Incorrect calculation for the 2025 annual allowance in a 2025 income tax return (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:08\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e CEST"
},
{
"code": "syp72xdyvpx1",
"impact": "major",
"message": "This issue has been resolved. Login via a Windows-based API is possible again . Our apologies for the inconvenience.",
"name": "Exact Online - Login through API not possible (BE/NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:35\u003c/var\u003e CEST"
},
{
"code": "nlry2n8l4nyj",
"impact": "minor",
"message": "The known errors regarding APG declarations are resolved. These errors can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. Our apologies for the inconvenience.",
"name": "Exact Globe Payroll - Processable errors in APG pension declaration (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e CEST"
},
{
"code": "dttjz358nhr1",
"impact": "minor",
"message": "This issue has been resolved and logging in is possible without error again. Our apologies for the inconvenience.",
"name": "Exact Venice - Login difficulties due Actian Zen version mismatch (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e09:33\u003c/var\u003e CEST"
},
{
"code": "9s43v97ljyjd",
"impact": "minor",
"message": "The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.",
"name": "HR \u0026 Salaris Gemak - Processable errors in APG pension declaration (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e CEST"
},
{
"code": "cfl0sycvxc8r",
"impact": "minor",
"message": "The issues with approving invoices in Exact Multivers Online or Boekhoud Gemak have been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.",
"name": "Exact Multivers Online and Boekhoud Gemak - Approving invoices through API not possible (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:10\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e CEST"
},
{
"code": "5yrp3khnxwpm",
"impact": "minor",
"message": "This issue has been resolved. The login page is available again and performance has also been restored. Our apologies for the inconvenience.",
"name": "Exact Online - BE Login page unavailable and performance issues (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:08\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:21\u003c/var\u003e CEST"
},
{
"code": "cpl0qfrh4d4m",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe+ - Polish legislation: KSeF Sales invoices are not accepted due to message \"Duplicate invoice\".",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:19\u003c/var\u003e CEST"
},
{
"code": "3hmdcl21m3p1",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Venice - Login issues in Exact Venice (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e CEST"
},
{
"code": "3wgkyf9w2hb8",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Bouw - Unable to adjust users after upgrade or downgrade of users (NL/BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:55\u003c/var\u003e CEST"
},
{
"code": "tmqdt6vcc4j6",
"impact": "minor",
"message": "This issue has been resolved and the login page is available again. You might also have experienced performance issues before the login page was unavailable. Performance has also been restored. Our apologies for the inconvenience.",
"name": "Exact Online - UK Login page unavailable (UK)",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - \u003cvar data-var='time'\u003e12:42\u003c/var\u003e CEST"
},
{
"code": "v4qhp5f25kdj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All products using Exact One Identity - Maintenance on June 16th (Global)",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:45\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e CEST"
},
{
"code": "5rc6gx99bkwl",
"impact": "minor",
"message": "This issue has been resolved and you are able to pay purchase invoices via the Exact Online app again. Our apologies for the inconvenience.",
"name": "Exact Online - Error when paying purchase invoices via the Exact Online app (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e CEST"
},
{
"code": "p039lgkcw7k0",
"impact": "minor",
"message": "This issue has been resolved and the year column titles are included again in the notes to the annual accounts if they are activated. Our apologies for the inconvenience.",
"name": "Exact online jaarrekening - Column titles are not included in the preview and PDF report of an annual report of type \"Jaarrekening\" (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e CEST"
},
{
"code": "m672wfnyvznd",
"impact": "minor",
"message": "The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.",
"name": "Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:38\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e CEST"
},
{
"code": "7nkvpv806rmk",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - No labour tax credit (arbeidskorting) calculated in a 2025 income tax return M/W form (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e CEST"
},
{
"code": "j8bw2xbn255w",
"impact": "minor",
"message": "The issue has been resolved. The configuration has been optimized, and new instances of this issue will no longer occur. Please note that you may still experience this issue with existing cases. If you have an open support case regarding this matter, we will keep you updated via the existing ticket. If you do not have an open support case and are currently still experiencing this issue, please contact the support department.",
"name": "Exact Multivers Online - Memory use exceeded errors in Multivers Online (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e CEST"
},
{
"code": "q0dsxtxn0759",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrect calculation of the labour tax credit (arbeidskorting) if there is foreign income in a 2025 income tax return C form (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e CEST"
},
{
"code": "h0ctyh2cn6td",
"impact": "minor",
"message": "This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - \u003cvar data-var='time'\u003e16:08\u003c/var\u003e CEST"
},
{
"code": "blxf3pczzg88",
"impact": "minor",
"message": "The issue has been solved. Requesting password resets is now possible again. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak - Password reset portal user not possible (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:52\u003c/var\u003e - \u003cvar data-var='time'\u003e11:22\u003c/var\u003e CEST"
},
{
"code": "d2llb3r9nlww",
"impact": "minor",
"message": "This issue has been resolved. You will be able to download your documents again via the search transactions page. Our apologies for the inconvenience.",
"name": "Exact Online (BE) Not possible to download documents from search transactions screen.",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - \u003cvar data-var='time'\u003e14:48\u003c/var\u003e CEST"
},
{
"code": "ymt1q98k99mr",
"impact": "minor",
"message": "The maintenance is now finished and the page is available again. Our apologies for the inconvenience.",
"name": "Exact Online - Advanced search for documents unavailable (Global)",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e CEST"
},
{
"code": "mnwvpjrq3887",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - White screen when logging in to Exact Online (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:53\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e CEST"
},
{
"code": "fyjb3gy96dpn",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Winbooks - Unable to reach Winbooks Connect (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:10\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e CEST"
},
{
"code": "y0msdx6jt74m",
"impact": "major",
"message": "This issue has been resolved. You will no longer encounter an error message stating \"Internal processing error\" when attempting to connect with Mollie. Our apologies for the inconvenience.",
"name": "Exact Online - Error message when connecting via Mollie (NL/BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:55\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e CEST"
},
{
"code": "k29v8435wkd9",
"impact": "major",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Error message when logging in (Global)",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e CEST"
},
{
"code": "14y5gx5517xc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 6th of June (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
},
{
"code": "5cb3m972zj00",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to log into Boekhoud Gemak and Multivers Online. Our apologies for the inconvenience.",
"name": "Exact Multivers Online and Boekhoud Gemak - Login issues Multivers Online and Boekhoud Gemak (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e CEST"
},
{
"code": "kwdzx0g80wn4",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:18\u003c/var\u003e - \u003cvar data-var='time'\u003e16:16\u003c/var\u003e CEST"
},
{
"code": "6hk0xx09wp3j",
"impact": "minor",
"message": "This issue has been resolved as we have made several changes to the calculation of the general tax credit (algemene heffingskorting) and labour tax credit (arbeidskorting). These calculations are adjusted based on the following judgements from the Supreme Court (Hoge Raad):\n \n-ECLI:NL:HR:2024:470\n-ECLI:NL:HR:2024:1660\n-ECLI:NL:HR:2026:318 (ECLI:NL:GHSHE:2024:2649)\n \nOur apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Incorrect calculation of labour tax credit and general tax credit in a 2025 income tax C form (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e CEST"
},
{
"code": "52zvrmzf2x27",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Negative Box 3 outcome in a 2025 income tax return when applying double tax relief and actual return (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e CEST"
},
{
"code": "4g8tqypsbfyg",
"impact": "minor",
"message": "This issue has been resolved, and the premium for the Child Care Act (NL: Opslag WKO) is being calculated again when AOF High or Benefit is applicable. To calculate retroactively with the correct calculation, create a correction request via [employees \u0026gt; payroll \u0026gt; correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation.\nOur apologies for the inconvenience.",
"name": "Exact Online Payroll - No premium Child Care Act calculated in case of high AOF (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:08\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CEST"
},
{
"code": "vv04b4yxx0n3",
"impact": "minor",
"message": "This issue has been resolved. You will no longer encounter an error message stating: \"Base option 'X' not found for product index 1\" when attempting to edit an item card. Our apologies for the inconvenience.",
"name": "Exact Online - Error message when editing item card (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e CEST"
},
{
"code": "npmpfpmggzp8",
"impact": "major",
"message": "This issue has been resolved. If this issue persists, it can be solved by stopping the Windows App using Task Manager. After, logging in will be succesful. Our apologies for the inconvenience.",
"name": "Exact Multivers Online/ Boekhoud Gemak - Stuck in loop during login (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:53\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e CEST"
},
{
"code": "mqb6psf0pyl9",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Venice - Error message during login (BE)",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e CEST"
},
{
"code": "5bcz96d434kh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Support department unavailable on Tuesday 02-06-2026",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e CEST"
},
{
"code": "8xqv2zq2ns31",
"impact": "minor",
"message": "This issue has been resolved and access to the contract portal has been restored. Our apologies for the inconvenience.",
"name": "Exact Gripp - Contract portal unavailable (NL)",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:24\u003c/var\u003e CEST"
},
{
"code": "xfh96bl0nddb",
"impact": "minor",
"message": "This issue has been resolved, and documents are now being processed as normal again. Our apologies for the inconvenience.",
"name": "Exact Online - Invoices sent to scanning service not processed (Global)",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:05\u003c/var\u003e CEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "qgjvjfy8ff8t",
"impact": "minor",
"message": "This incident has been resolved in Exact Globe+ Release 506SP8 as of 29th of May 10:30 Hours CET. To apply the fix, execute the update again on Release 506SP8. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Polish legislation: Application crash after processing a Sales Invoice to KSeF.",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:53\u003c/var\u003e - May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:21\u003c/var\u003e CEST"
},
{
"code": "gy0l21xgqf3b",
"impact": "minor",
"message": "This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Scanning service unavailable (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:26\u003c/var\u003e - May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e CEST"
},
{
"code": "nf7w379kfqtq",
"impact": "minor",
"message": "This issue has been resolved. Please make sure to disable the “Account - Organisatie” permission for your departments if you enabled it as a temporary solution. Our apologies for the inconvenience.",
"name": "Exact Bouw - Unexpected 'No rights' error in Exact Bouw",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e - \u003cvar data-var='time'\u003e13:28\u003c/var\u003e CEST"
},
{
"code": "81yjcn1p9n88",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login page not accessible (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - \u003cvar data-var='time'\u003e10:23\u003c/var\u003e CEST"
},
{
"code": "ftb513p5ng39",
"impact": "minor",
"message": "This issue has now been resolved, and payments are once again being processed through ING. You will need to resubmit any payment files that were not received. Our apologies for the inconvenience.",
"name": "Exact Online - ING payments via a 1.0 bank link are not visible in the ING banking environment (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:53\u003c/var\u003e CEST"
},
{
"code": "c8py7qcpn5cx",
"impact": "minor",
"message": "This issue has been resolved and the chat functionality is available for customers with the Securex integration again. Our apologies for the inconvenience.",
"name": "Exact Officient - The chat functionality is missing for Securex (BE)",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:38\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e CEST"
},
{
"code": "dfhljbwvfvrw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All Products - Official returns will be processed with a delay (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:45\u003c/var\u003e - \u003cvar data-var='time'\u003e12:45\u003c/var\u003e CEST"
},
{
"code": "7jmmx1qs6rkf",
"impact": "minor",
"message": "This issue has been resolved. It is possible again to create a new contract for an existing employment. Our apologies for the inconvenience.",
"name": "Exact Online Payroll \u0026 Officient - Error when creating a new contract for an existing employment (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:04\u003c/var\u003e - May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:05\u003c/var\u003e CEST"
},
{
"code": "3fr7c4vpq923",
"impact": "minor",
"message": "Copies of emails sent from Exact Online might not arrive in your inbox with the correct sender address. Upon investigation, it appears that this is due to the (partial) absence of SPF and/or DKIM settings. Together, these settings ensure that mail is considered safe and prevent it from being flagged as potential phishing or spam. Many domains are tightening their security measures. As a result, this issue may not have occurred previously. \n\nYou can check in Exact Online whether your domain is configured correctly. To do this, go to [company name \u0026gt; master data \u0026gt; data management \u0026gt; email domains]. Click the [Show DNS records] hyperlink for the relevant domain and select Validate. More information can be found through our Support Agent.\nYou must add the actual settings to your email domain (or have them added). Exact Online does not have access to this and therefore cannot make this change for you. This is only possible if you use your own domain. For public domains (such as Gmail and Hotmail), you cannot change the DKIM and SPF settings. \n\nOur apologies for the inconvenience.",
"name": "Exact Online - Outgoing mails may end up in spam folder (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e CEST"
},
{
"code": "ffss5766qk3f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a \"Query timeout” window may appear.",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e CEST"
},
{
"code": "sxgm4wglqvdy",
"impact": "minor",
"message": "This issue is resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.",
"name": "Exact Globe+ - When generating the report Counts an error \"Can't initialize: Report\" is shown.",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e CEST"
},
{
"code": "vrvbvhn6n2cq",
"impact": "minor",
"message": "This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Polish legislation: \"Object reference not set to an instance of an object\" error message when downloading KSeF invoices.",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:16\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e CEST"
},
{
"code": "h453w9cg8g0n",
"impact": "minor",
"message": "This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Polish legislation: \"Unable to cast object of type 'System.DBNull' to type 'System.String'\" error message when downloading KSeF invoices.",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e CEST"
},
{
"code": "jpdrwv0r0x9h",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online Premium - VAT Return is rejected by the Tax Authorities with error message (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:50\u003c/var\u003e - May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:58\u003c/var\u003e CEST"
},
{
"code": "jljby2fpm57y",
"impact": "minor",
"message": "This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to \"nog aan vragen\" before requesting the mandate. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Mandate requests and activations are rejected (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e16:36\u003c/var\u003e CEST"
},
{
"code": "k4wzn87lqdxv",
"impact": "minor",
"message": "The issue has been resolved. Non-deductible VAT percentages are filled in again for newly created entry proposals. For existing entry proposals and entries, the percentages need to be adjusted manually. Our apologies for the inconvenience.",
"name": "Exact Online - Non-deductible VAT percentage is not filled in in Entry proposals (BE)",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e - May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e CEST"
},
{
"code": "t8zs07g9hqbm",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to download the payment file in the bank files screen. Our apologies for the inconvenience.",
"name": "Exact Online - Unable to download bank files for bank links with exchange type 'Automatic' (NL/BE)",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:54\u003c/var\u003e - May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:37\u003c/var\u003e CEST"
},
{
"code": "1591ltdvms87",
"impact": "minor",
"message": "A fix has been implemented to Exact Globe Next Release 424SP46 as of the 18th of May 06:00 hours CET. To apply the fix, execute the update again to this releases. Our apologies for the inconvenience.",
"name": "Exact Globe Next – Incorrect XML embedded in Invoice PDF after processing an invoice from the DACH-region.",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:20\u003c/var\u003e - May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:12\u003c/var\u003e CEST"
},
{
"code": "mj61d715k8j5",
"impact": "minor",
"message": "This incident has been resolved. Our apologies for the inconvenience.",
"name": "Exact Venice - Error message during login (BE)",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:44\u003c/var\u003e CEST"
},
{
"code": "dq7rbv93510d",
"impact": "minor",
"message": "A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience.",
"name": "Exact Globe+ / Exact Globe Next - When sending an email using the method “Outlook” an error \"Exact.mailer, MS outlook: Can't send E-mail.” can be displayed.",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e - May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e CEST"
},
{
"code": "pq4hg6k5ft15",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to select attachments when linking attachments to an email (Global)",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e CEST"
},
{
"code": "wsndvc29ygyj",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Werkprogramma/Samenwerken - Error when opening an Microsoft Office file in linked SharePoint (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e CEST"
},
{
"code": "nlcr5h772g81",
"impact": "minor",
"message": "The issue has been resolved. You can generate the INTRASTAT return without the error \"Document - Property 'Type' of business component 'DocumentAttachment' is invalid\". Our apologies for the inconvenience.",
"name": "Exact Online - Error when creating INTRASTAT Return (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:43\u003c/var\u003e CEST"
},
{
"code": "hh3lyzn113vk",
"impact": "minor",
"message": "This issue has been resolved. Please note that the new bank account will be shown on newly created returns and that the bank account is not changed on already created returns. Our apologies for the inconvenience.",
"name": "Exact Online - Old bank account of the Tax authorities shown in official return documents (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:20\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:04\u003c/var\u003e CEST"
},
{
"code": "cgvrcm2v5n3s",
"impact": "minor",
"message": "This issue has been resolved. Please note that you need to rebuild the overview first in order to see the correct To be completed transactions. You can rebuild the overview by clicking on the Tool icon/three dots on top of the screen and by clicking on Rebuild overview. Our apologies for the inconvenience.",
"name": "Exact Online - Completed and To be completed transactions from previous Financial years shown in Statements | To be completed overview (NL/BE)",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e CEST"
},
{
"code": "j4tvfzqzlxzd",
"impact": "minor",
"message": "This issue is resolved in Exact Globe+ Release 506SP7 as of 12th of May 08:00 Hours CET. To apply the fix, execute the update again on Release 506SP7. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Polish legislation: KSeF number can not be assigned to manual entry .",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:56\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e CEST"
},
{
"code": "jps4mk6nl47l",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Cloud Services – Hosted Desktop and/or Synergy unavailable (Global)",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:28\u003c/var\u003e CEST"
},
{
"code": "r775vzlygrjp",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - Calculation days and hours worked in week 14 incorrect (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:50\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:51\u003c/var\u003e CEST"
},
{
"code": "4w29tf3vj9ym",
"impact": "minor",
"message": "This issue has been resolved. You can create and edit clients again without receiving an error regarding the client group. Our apologies for the inconvenience.",
"name": "Exact Online - Mandatory field 'Client group' on client card cannot be filled (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:48\u003c/var\u003e CEST"
},
{
"code": "7w4n3ty7hvz4",
"impact": "minor",
"message": "The issue has been resolved. The Document Viewer of the Support Agent will display the requested information. Our apologies for the inconvenience.",
"name": "Exact AI Agents- Support Agent functionality degraded",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - \u003cvar data-var='time'\u003e11:14\u003c/var\u003e CEST"
},
{
"code": "2dx1pd8bt3y5",
"impact": "major",
"message": "We have monitored the submissions. The submissions are no longer rejected with the error message: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”.\n\nSome messages have been rejected. These rejections are due to input errors. If applicable, we advise you to review the error message.\nIf the returns have not yet been submitted, the Tax authorities advise to submit the returns before May 7. For further information, we refer to: https://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/berichten/verstoringen/verstoring-berichtuitwisseling-digipoort\n\nOur apologies for the inconvenience.",
"name": "Exact Online Fiscaal \u0026 Jaarrekening - Messages sent to Logius Digipoort are rejected with an error message (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e CEST"
},
{
"code": "xlp71s4kfbpd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 2nd of May (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
},
{
"code": "phrg1ryqwdf7",
"impact": "minor",
"message": "This issue has been resolved. You may notice that you're receiving notifications for invoices that have already been approved but that you hadn't been notified about previously. However, this does not affect the invoices themselves and they remain approved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Notifications are not sent (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:07\u003c/var\u003e - May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e CEST"
},
{
"code": "1w13nv93cq8l",
"impact": "minor",
"message": "The issue has been resolved. Documents (and previews) can be opened again without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Gripp – PDF preview button gives error (NL)",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - \u003cvar data-var='time'\u003e10:59\u003c/var\u003e CEST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-04-30T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "92m3gbmflyf7",
"impact": "minor",
"message": "The environment has been optimized to improve performance and calendars can be pushed to the payroll provider. \nOur apologies for the inconvenience.",
"name": "Exact Officient - Performance issues while working in Officient (BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:08\u003c/var\u003e CEST"
},
{
"code": "sk4lcyyp5rtj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Proquro - Scheduled maintenance on April 30th - 00:00 - 05:00 CEST",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e CEST"
},
{
"code": "px998fb27ljs",
"impact": "minor",
"message": "This issue has been resolved. Please be aware that you might need to delete the cookies and cache in your browser in order to be able to open the Planning tab again. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Unable to open planning tab within a project (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:16\u003c/var\u003e - \u003cvar data-var='time'\u003e13:46\u003c/var\u003e CEST"
},
{
"code": "7smfghb45f7z",
"impact": "minor",
"message": "This issue has been resolved and calendars can be pushed to the payroll provider again. Our apologies for the inconvenience.",
"name": "Exact Officient - Performance issues working in Officient (BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e - \u003cvar data-var='time'\u003e13:50\u003c/var\u003e CEST"
},
{
"code": "v76s1841sy1v",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Audition - The connection between Audition and Multiverse Offline cannot be established (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:04\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:49\u003c/var\u003e CEST"
},
{
"code": "2l7f382wgpps",
"impact": "minor",
"message": "This issue has been resolved and the maximisation of tax allowance is correctly applied again, where applicable. If the maximisation is not applicable you will not see this line and specification on the overview page. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Difference in amount between \"Maximum in aanmerking te nemen heffingskortingen\" on the overview page and the specification in a 2025 income tax return (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e CEST"
},
{
"code": "skx9zhw5fd6b",
"impact": "minor",
"message": "The environment has been optimized to improve performance and calendars can be pushed to the payroll provider. \nOur apologies for the inconvenience.",
"name": "Exact Officient - Slowness while working in Officient (BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:36\u003c/var\u003e CEST"
},
{
"code": "fj9hlmlpkddn",
"impact": "minor",
"message": "The issue has been resolved by Rabobank. It is possible again to send payment files to Rabobank through your automatic bank link without facing unexpected errors. In case you still have payment files with status rejected, you need to reopen the payments and process them again. Our apologies for the inconvenience.",
"name": "All products – Rabobank banklinks outage (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e13:55\u003c/var\u003e CEST"
},
{
"code": "4qt82c8syj4p",
"impact": "minor",
"message": "The issue has been resolved. Exact Multivers Online will start up as usual. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Slowness when starting Multivers Online (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e CEST"
},
{
"code": "817dznlymy0c",
"impact": "minor",
"message": "This issue has been resolved. You can send the pension declaration to \"De Eendracht\" as of today. Our apologies for the inconvenience.",
"name": "HR \u0026 Salaris Gemak - Not possible to send declarations to De Eendracht (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:18\u003c/var\u003e CEST"
},
{
"code": "yhj9rndsf60h",
"impact": "minor",
"message": "The issue has been resolved, and services are operating normally again. Our apologies for the inconvenience.",
"name": "Exact Reeleezee – Reporting and Document Generation Failure",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e12:06\u003c/var\u003e CEST"
},
{
"code": "vxzccvgkjk6t",
"impact": "minor",
"message": "This issue will be resolved in the May Service pack of Exact Globe+, release 506SP7. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Creating a document with a binary attachment via the REST API/SDK fails when the administration is linked with ELIS.",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e15:55\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:44\u003c/var\u003e CEST"
},
{
"code": "l3g9q6l6f1ty",
"impact": "minor",
"message": "The issue has been resolved. The Actian Zen/Pervasive service is restarted. Our apologies for the inconvenience.",
"name": "Exact Venice - Error when starting Venice (BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e CEST"
},
{
"code": "jjnxrn14rbm6",
"impact": "minor",
"message": "The issue has been resolved. Loket has fixed the technical issue that prevented automatic journal exports to Reeleezee between August 8 and 20, 2026. You can now manually re-export any missing journals from Loket to Reeleezee. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Loket connection with Reeleezee doesn't work (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e15:23\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:56\u003c/var\u003e CEST"
},
{
"code": "sskv962ch94w",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrect calculation labour allowance in income tax return 2025 C-form (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:41\u003c/var\u003e CEST"
},
{
"code": "lfj2cn3y5w06",
"impact": "minor",
"message": "This issue has been resolved. The tax credit is now correctly included in the income tax calculation. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The tax credit (heffingskorting) total might not be used in the calculation of the income tax return 2025 (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e CEST"
},
{
"code": "c2jvj7jkt2bx",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience,",
"name": "Exact Online Premium - Search functionality is not showing results for recently created data (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:32\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:08\u003c/var\u003e CEST"
},
{
"code": "mxwkm4c7wb02",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online HR - Not able to search for addresses when filling in expenses based on kilometers (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e13:14\u003c/var\u003e CEST"
},
{
"code": "jncmz9nwdfkc",
"impact": "minor",
"message": "The environment has been optimized to improve performance. Customers who are still experiencing performance issues have been informed that they will be contacted personally. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Slowness while working in Multivers Online (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:03\u003c/var\u003e CEST"
},
{
"code": "zjx3ywfwf8lt",
"impact": "minor",
"message": "The issue has been resolved. All Rabobank BoekhoudKoppeling statements have been delivered. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Bank statements not imported via Rabo BoekhoudKoppeling (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:24\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e CEST"
},
{
"code": "kn047826fj43",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Payment batches not generated or matched (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:59\u003c/var\u003e CEST"
},
{
"code": "qbg301d8q43h",
"impact": "minor",
"message": "This issue has been solved. The support chat is available again. Our apologies for the inconvenience.",
"name": "Exact Online - Not possible to start a support chat (Global)",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:03\u003c/var\u003e CEST"
},
{
"code": "hqdt9cx4kxr0",
"impact": "minor",
"message": "This issue has been resolved. You can edit and create workflows without receiving an error message again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Jaarrekening - Error when editing workflow steps (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:56\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e CEST"
},
{
"code": "wz3jb61d72b6",
"impact": "minor",
"message": "Due to an issue in our software the automatic distribution in the 2025 income tax return may not have been calculated optimally. We advise you to check the 2025 income tax returns which are automatically distributed between March 2 and March 16, 2026. For more information, see the update below from April 7. Our apologies for the inconvenience.\n\nEen issue in onze software heeft in uitzonderlijke gevallen invloed gehad op de automatische verdeling. Deze situatie heeft uitsluitend betrekking op IB‑aangiftes 2025. Wij adviseren automatisch verdeelde aangiftes die je tussen 2 en 16 maart 2026 hebt verdeeld te controleren. Voor meer informatie zie de update hieronder van 7 april. Onze excuses voor het ongemak.",
"name": "Exact Online Fiscaal - Automatic distribution without actual return for the 2025 income tax return is not calculated correctly (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e CEST"
},
{
"code": "xkbxpsq2mhk4",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – The mobile app “Fiscaal Gemak” gives an error message if the phone is running on older operating system (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:28\u003c/var\u003e - \u003cvar data-var='time'\u003e17:19\u003c/var\u003e CEST"
},
{
"code": "69p6j5mvjm7b",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Value of crypto assets not included in calculation fixed (forfaitair) return for partner in income tax return 2025 (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:28\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e CEST"
},
{
"code": "zq0w14dxgmt9",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrect calculation of healthcare allowance in a 2025 income tax return when applying actual return in box 3 (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e CEST"
},
{
"code": "18rldfr02wx9",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The SBA widget may not be visible on the dashboard (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e CEST"
},
{
"code": "1fqwjmlf2krj",
"impact": "minor",
"message": "The issue has been resolved. Clicking 'Save + Create entry' is working as intended again. Our apologies for the inconvenience.",
"name": "Exact Online - ‘Save + Create entry’ may redirect to home screen (Global)",
"timestamp": "Apr \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:06\u003c/var\u003e CEST"
},
{
"code": "ht528wt9jzgf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:23\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e CEST"
},
{
"code": "s4537433syg5",
"impact": "minor",
"message": "This issue has been resolved in Exact Globe+ Release 506SP5 as of 10t of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5. Our apologies for the inconvenience.",
"name": "Exact Globe + - Incorrect position for left aligned text on layouts.",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:49\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:59\u003c/var\u003e CEST"
},
{
"code": "84gfq5yx4xl4",
"impact": "major",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Invalid error for multiple users when creating API connection (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e CEST"
},
{
"code": "9xbkz2s6nsrk",
"impact": "minor",
"message": "This incident was resolved.",
"name": "Exact Globe+ - Incomplete Creditor bank account number in SEPA payment file.",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e CEST"
},
{
"code": "s8wl1fxl7snx",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The value of real estate outside the Netherlands is not always correctly included in the calculation of the actual return in a 2025 income tax return (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:58\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e CEST"
},
{
"code": "xw7z6m3rldjl",
"impact": "minor",
"message": "The issue has been resolved. Exact Multivers Online is available again. Our apologies for the inconvenience.",
"name": "Exact Multivers - Unable to access Exact Multivers Online (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e CEST"
},
{
"code": "dnmjn2yv5ght",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e CEST"
},
{
"code": "9x700dxj2xsr",
"impact": "critical",
"message": "The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login not possible in Exact Online Premium (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - \u003cvar data-var='time'\u003e10:22\u003c/var\u003e CEST"
},
{
"code": "6xrd8cm8tmr6",
"impact": "minor",
"message": "This issue has been resolved and it is possible to edit the client details without filling in the field \"Dossiertemplate\". Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e CEST"
},
{
"code": "6rf3w0r5ryy6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Services – Interruption access to services on 08 April 2026 19:00 – 20:00 CEST",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e CEST"
},
{
"code": "0jkkrx4thh8d",
"impact": "minor",
"message": "These changes have been reversed, and the reports are now being exported with the layout you are used to. Our apologies for the inconvenience.",
"name": "Exact Online - Changes in layout export to PDF (Global)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e CEST"
},
{
"code": "bhckxqrs593b",
"impact": "minor",
"message": "This issue has been resolved and the shipping address is now displayed again. Our apologies for the inconvenience.",
"name": "Exact Online - Delivery address not visible on purchase orders and delivery notes for dropshipment orders (Global)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e CEST"
},
{
"code": "vf2hz4lzk3tw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 4th of April (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"
},
{
"code": "22zr6kx7sg9v",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:39\u003c/var\u003e CEST"
},
{
"code": "d0jmqhyfglmb",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – When calculating the actual return for a 2025 income tax return, foreign withholding tax is not taken into account (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e CEST"
},
{
"code": "w9qms5klg5r5",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – The calculation of annual allowance is incorrect in a provisional income tax return 2026 (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e CEST"
},
{
"code": "g562mxhprjwx",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Custom fields on the client card cannot be edited (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:02\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e CEST"
},
{
"code": "lwrk0y63dgx7",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrrekening - Not possible to edit text for Principles of annual accounts and Notes to the annual account in 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal' (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:13\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e CEST"
},
{
"code": "hss4gb147scm",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Screens remain blanco (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:55\u003c/var\u003e - \u003cvar data-var='time'\u003e16:48\u003c/var\u003e CEST"
},
{
"code": "z4tscmt28zps",
"impact": "minor",
"message": "This issue has been resolved. The synchronization between Exact Online Fiscaal and the external portals is working as intended. Returns sent from Exact Online Fiscaal will be automatically resubmitted to the external portal. It may take a short while before the returns appear in the external portal. If the returns cannot be resubmitted for some reason, they will be automatically rejected and you can resend them manually. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Synchronization issues with external portals (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - \u003cvar data-var='time'\u003e15:19\u003c/var\u003e CEST"
},
{
"code": "wyt3nl1jpq7z",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login page not accessible (NL)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:57\u003c/var\u003e - \u003cvar data-var='time'\u003e09:27\u003c/var\u003e CEST"
},
{
"code": "sfcwp05v9pvs",
"impact": "minor",
"message": "A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.",
"name": "Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices return status “Error”.",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:38\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e CEST"
},
{
"code": "cnnc9l86b0wf",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Officient - Performance issues in Exact Officient (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e11:25\u003c/var\u003e CEST"
},
{
"code": "l638b2d6rh2s",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The value of real estate on 31-12-2025 is not always correctly included in the calculation of the actual return in a 2025 income tax return (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e CEST"
},
{
"code": "nzbhstqq69j8",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Not possible to select ''Maximering van het lage tarief tot € 30.000 toepassen'' at 17% addition in income tax return (W) 2025 for private use of car (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "mwjk731g3lst",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Inconsistent tax receivable shown on the distribution page in the income tax return 2025 (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:26\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"
},
{
"code": "h9yymxtgckfw",
"impact": "minor",
"message": "This issue has been resolved. All fields are working as intended again when creating or editing a project. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Not possible to select all options when creating or editing a project (NL/BE)",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:54\u003c/var\u003e CEST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "ph0tq9mr4gvq",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login page not accessible (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e15:12\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e CEST"
},
{
"code": "8lk6ms9ddj14",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Cloud Services - Unable to log in to password portals (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e15:15\u003c/var\u003e CEST"
},
{
"code": "tdm071xjvzrr",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login page not accessible (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e - \u003cvar data-var='time'\u003e14:45\u003c/var\u003e CEST"
},
{
"code": "prfhflxf38fd",
"impact": "minor",
"message": "This issue has been resolved and Exact Gripp is accessible again. Our apologies for the inconvenience.",
"name": "Exact Gripp - 504 Gateway Time-out when using Exact Gripp (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e - \u003cvar data-var='time'\u003e12:41\u003c/var\u003e CEST"
},
{
"code": "wlq5rryy66bj",
"impact": "minor",
"message": "This issue has been resolved in the next service pack. Exact Globe+ Release 506SP5 will be available to download from the 1st of April. Our apologies for the inconvenience.",
"name": "Exact Globe + - Polish Legislation: Error \"KSeF id/Invoice number. Not found!\" when validating a KSEF invoice with a foreign currency.",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:49\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e CEST"
},
{
"code": "qrzx39wrz2nz",
"impact": "minor",
"message": "This issue has been resolved. The assessment limit is correctly applied again in the income tax 2025. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Assessment limit (aanslaggrens) not taken into account when using actual return income tax 2025 (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e CET"
},
{
"code": "zqb1y581sr0v",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Venice - Issues retrieving incoming PEPPOL invoices (BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:38\u003c/var\u003e CET"
},
{
"code": "l0g6r7kdv4jr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Bank van Breda statements not yet delivered by Codabox (BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:11\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e CET"
},
{
"code": "v0knl1sp4tzq",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Inconsistent tax payable and tax receivable shown on overview page in income tax 2025 (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e CET"
},
{
"code": "fwz7ycw3lvgy",
"impact": "minor",
"message": "The issue has been resolved. Please fully log out of the hosted desktop and login again. After this the application should be available again. Our apologies for the inconvenience.",
"name": "Exact Cloud Services - Elvy application cannot be started on hosted desktop (Global)",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CET"
},
{
"code": "wsfr7g4809jg",
"impact": "minor",
"message": "This issue has been resolved. Emails to the digital postbox will be delivered again. Our apologies for the inconvenience.",
"name": "Exact Online - E-mails to digital postbox could not be delivered (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e CET"
},
{
"code": "x8mgb9kmhqls",
"impact": "minor",
"message": "This issue has been resolved. Invoices that have been sent via Peppol without attachments will not be automatically resent and missing attachments can be resent manually. Our apologies for the inconvenience.",
"name": "Exact Online - Extra attachments are not included when sending invoices through Peppol network (Global)",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:35\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e CET"
},
{
"code": "n8w2k91sn0yy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Services – Scheduled maintenance on Cloud Platform – March 19th between 18:00 – 23:00 CET",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e CET"
},
{
"code": "nl0z9f9ysp5b",
"impact": "minor",
"message": "This incident has been resolved. Support can now be reached by phone without the need for a customer ID. Our apologies for the inconvenience.",
"name": "Exact Online - Support not reachable through phone when no customer ID is provided (BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e CET"
},
{
"code": "gq89dfdz29f9",
"impact": "major",
"message": "This issue has been resolved. Exact Gripp is available again. Our apologies for the inconvenience.",
"name": "Exact Gripp - 504 Gateway timeout error (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e CET"
},
{
"code": "3jn50p6h2w93",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Amount receivable in income tax is represented with a '-' sign in report (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:45\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e CET"
},
{
"code": "yx83hb0hvstg",
"impact": "minor",
"message": "The issue has been resolved by Rabobank. It is possible again to send payment files to Rabobank through your automatic bank link without facing unexpected errors. In case you still have payment files with status 'rejected', you need to reopen the payments and process them again. Our apologies for the inconvenience.",
"name": "All Products - Not possible to process payments via Rabo BoekhoudKoppeling (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - \u003cvar data-var='time'\u003e14:37\u003c/var\u003e CET"
},
{
"code": "c1bwytr738v5",
"impact": "minor",
"message": "The issue has been resolved. You are now able to retrieve information from your Multivers database again. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Retrieving information through ODBC not possible (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:33\u003c/var\u003e CET"
},
{
"code": "zmll6jnr6npw",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to find new data or import data via XML (Global)",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e09:18\u003c/var\u003e - \u003cvar data-var='time'\u003e13:15\u003c/var\u003e CET"
},
{
"code": "trlssbptqxfp",
"impact": "minor",
"message": "This issue has been resolved. You submit your return without receiving an incorrect error message. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Unable to submit returns due to false error \"‘xxxx', de rijen x en x zijn aan elkaar gelijk\" (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:56\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:51\u003c/var\u003e CET"
},
{
"code": "dkwn2zvv3qvv",
"impact": "minor",
"message": "The issue has been resolved. All ING and Knab bank statements have been delivered. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Bank statements not imported via ING and Knab bank connections (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e - \u003cvar data-var='time'\u003e16:02\u003c/var\u003e CET"
},
{
"code": "fg8vj00nwrnx",
"impact": "minor",
"message": "This issue has been resolved. The overview 'Process management | To be processed' will show the correct data again. Our apologies for the inconvenience.",
"name": "Exact Online - 'Process management | To be processed' unavailable (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e CET"
},
{
"code": "nv7jdqjkvk81",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance Belfius (BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:30\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CET"
},
{
"code": "376gsjvvxfr4",
"impact": "none",
"message": "This issue has been resolved. Setting up Office365 e‑mail preferences is possible again. Our apologies for the inconvenience.",
"name": "Exact Multivers - Not possible to set e-mail to provider Office365 (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e CET"
},
{
"code": "k7f010fgfc19",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact HR \u0026 Salaris Gemak – Alerts/signaleringen for pension declarations APG Bouw/Afbouw/SGB (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:37\u003c/var\u003e CET"
},
{
"code": "y0bw6hvt6s09",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Healthcare allowance incorrectly granted in income tax 2025 when enabling actual return (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e CET"
},
{
"code": "tbgdmswcv4ks",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Proportional ownership of residential property not taken in account (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:20\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e CET"
},
{
"code": "xxv2y6njvn8t",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Leegwaarderatio not used with actual return and partial ownership of residential ownership (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e CET"
},
{
"code": "z09q3fg4qly6",
"impact": "minor",
"message": "The issue has been resolved by implementing new validation. You do not need to perform any update. Invoices can be sent again without facing unexpected error messages. Our apologies for the inconvenience.",
"name": "Exact Globe+/Exact Globe Next – Error message \"Sender not registered in Electronic invoicing service\" upon processing an E-invoice via Peppol (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:42\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e CET"
},
{
"code": "6rm3stlgwpyz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on March 13th - 00:45 - 03:00 CET (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e CET"
},
{
"code": "dzl9n9skvtg4",
"impact": "minor",
"message": "The issue has been resolved. Approved invoices are visible again for invoice approval users. Please note that the \"Approver\" filter needs to be cleared in order to be able to see approved invoices. Our apologies for the inconvenience.",
"name": "Exact Online – Approved invoices not visible for invoice approval users in the purchase overview (Global)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e CET"
},
{
"code": "sdsmslkwhwl4",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience",
"name": "Exact Online Fiscaal en Jaarrekening – Performance issues when downloading a report (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:33\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:55\u003c/var\u003e CET"
},
{
"code": "fvw55wvtgknz",
"impact": "none",
"message": "The issue has been resolved. Our support department is available by phone again. Our apologies for the inconvenience.",
"name": "Exact Online - Support not reachable through phone (BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:25\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:58\u003c/var\u003e CET"
},
{
"code": "kjlxczgbjlg2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on March 12th - 00:45 - 03:00 CET (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e CET"
},
{
"code": "gx5h0gwp6lp4",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening – Performance issues when downloading the preview of an annual report (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:06\u003c/var\u003e CET"
},
{
"code": "tctgx5rskwj4",
"impact": "minor",
"message": "The issue with the pension declaration is solved in the march update which is available from today. Our apologies for the inconvenience.",
"name": "Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:38\u003c/var\u003e CET"
},
{
"code": "1y3vvkpnxn0q",
"impact": "minor",
"message": "This issue has been resolved. Annual reports can be submitted without error messages. The rejected annual reports with error messages need to be resubmitted. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Annual accounts rejected at Chamber of Commerce (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e CET"
},
{
"code": "6mlz85jjz526",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal en Jaarrekening - Performance issues in Exact Online Fiscaal and Jaarrekening (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e CET"
},
{
"code": "69g2gncsk2dn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 7th of March (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CET"
},
{
"code": "jswlkbyk52kw",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Delay in retrieving VIA data (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:57\u003c/var\u003e CET"
},
{
"code": "jr07lhbhx193",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Unplanned Maintenance on the 5th of March (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:30\u003c/var\u003e CET"
},
{
"code": "5d51hyg427hb",
"impact": "minor",
"message": "This issue has been resolved. The period factor is now included in the pension declaration to APG. Our apologies for the inconvenience.",
"name": "Exact Online Payroll – Wrong period factor in APG declaration (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e CET"
},
{
"code": "k9bk2x9rxswk",
"impact": "major",
"message": "This issue has been resolved and API traffic is back to normal again. Our apologies for the inconvenience.",
"name": "Exact Online Premium – Degraded performance API traffic in Exact Online Premium (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e - \u003cvar data-var='time'\u003e14:42\u003c/var\u003e CET"
},
{
"code": "w23qppj18tyv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Bouw - Scheduled Maintenance on the 4th of March (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e CET"
},
{
"code": "qy00m69b5mwg",
"impact": "minor",
"message": "This issue will be resolved in the March Service packs. For Exact Globe+ these are 506SP4, 505SP11 and 504SP46. For Globe Next the issue is resolved in 424SP46. Our apologies for the inconvenience.",
"name": "Exact Globe Payroll - Incorrect calculation of components with APG Bouw CLA’s (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:25\u003c/var\u003e CET"
},
{
"code": "gv2jyw3fm5fd",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Healthcare allowance incorrectly granted in income tax 2025",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e CET"
},
{
"code": "0k9l0wzgkfjh",
"impact": "minor",
"message": "This issue has been resolved. You might need to log in again or refresh the page to be able to retrieve the VIA-sets in bulk. Please note that it may take longer than usual for the VIA-data to be visible in the return. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - VIAs cannot be requested in bulk (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e11:06\u003c/var\u003e CET"
},
{
"code": "1wwr1gh7w7mt",
"impact": "critical",
"message": "The issue has been resolved. It is possible again to reach the login page without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact SRXP – Login page not available (Global)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:14\u003c/var\u003e - \u003cvar data-var='time'\u003e11:01\u003c/var\u003e CET"
},
{
"code": "t332w5b1ql6t",
"impact": "major",
"message": "The issue has been resolved. It is possible again to log in without delays. Our apologies for the inconvenience.",
"name": "Exact Reeleezee – Exact Reeleezee unavailable (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e - \u003cvar data-var='time'\u003e09:23\u003c/var\u003e CET"
},
{
"code": "6vfd20dkl025",
"impact": "minor",
"message": "This issue has been resolved. You can request the deferment again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Not possible to request deferrals (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:26\u003c/var\u003e CET"
},
{
"code": "0th09jnj9t30",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Performance issues on the deferral request page (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:23\u003c/var\u003e CET"
},
{
"code": "n4f44xztrg10",
"impact": "minor",
"message": "This issue has been resolved and the XBRL file will no longer be merged when exporting. Please note that you need to install the new update for Multivers on-premise. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak and Exact Multivers (Online and On premise) - Lines of the same country merged in XBRL file (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:03\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e CET"
},
{
"code": "6v3wzry2jc9h",
"impact": "minor",
"message": "This issue has been resolved. You can request income tax and corporate tax deferrals without a rejection again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Income tax and corporate tax deferrals are rejected (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e CET"
},
{
"code": "20qt64q6lzpk",
"impact": "minor",
"message": "This issue has been resolved. You can submit the Income Tax 2025 again without receiving the error again. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – Error message when submitting 2025 Income Tax returns (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:58\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e CET"
},
{
"code": "q2tcsvvxh0k3",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues in Exact Online (NL/BE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:19\u003c/var\u003e CET"
},
{
"code": "fk4wnfrxg1hq",
"impact": "minor",
"message": "This issue has been resolved and you will not receive false crash reports anymore. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - False crash reports through various menu paths (NL)",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:42\u003c/var\u003e - \u003cvar data-var='time'\u003e14:13\u003c/var\u003e CET"
},
{
"code": "p06cz00qt0y0",
"impact": "minor",
"message": "This issue has been resolved and you are now able to create new users again. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Not possible to create new user in Bouw after upgrade of Bouw subscription (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:46\u003c/var\u003e CET"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "q0czpgq6q4lj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All products - Maintenance to One Exact Identity on 28-02-2026 between 19:00 and 20:00",
"timestamp": "Feb \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e CET"
},
{
"code": "23gdq3tfsh9p",
"impact": "minor",
"message": "This issue has been resolved. Please note that you need to resend invoices which received the Track status 'Error' with the reason \"The supplied payload does not comply with the specified business rules. See validation results\" manually.",
"name": "Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:06\u003c/var\u003e CET"
},
{
"code": "8ngtrrq82k9p",
"impact": "minor",
"message": "This issue has been resolved. Declarations with a VAS500 error when submitting the 2025 Income Tax Return need to be resubmitted. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal – “Kindgebonden budget” and “zorgtoeslag” are not calculated in an 2025 Income Tax Return if actual return is not used (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:52\u003c/var\u003e - \u003cvar data-var='time'\u003e15:57\u003c/var\u003e CET"
},
{
"code": "qj6gxz5z3phx",
"impact": "minor",
"message": "This incident was resolved. A fix has been implemented in Exact Globe+ 506SP3 as of Friday 27th of February 04:00 Hours CET. To apply the fix, execute the update again on Release 506SP3. Our apologies for the inconvenience.",
"name": "Globe+ - Incorrect quantity filled for Sales and Purchase orders in Globe+ 506SP3",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:06\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e CET"
},
{
"code": "fwsb8qpk45qy",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Winbooks - Winbooks on web currently unavailable (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:07\u003c/var\u003e - \u003cvar data-var='time'\u003e11:17\u003c/var\u003e CET"
},
{
"code": "5gc2wyjr92q4",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e10:34\u003c/var\u003e CET"
},
{
"code": "rp7yx4t3nj4p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e CET"
},
{
"code": "8gfw3qk5s76w",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Globe+/Exact Globe Next - No approval of 1 cent payment verification in Peppol subscription wizard.",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:39\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:53\u003c/var\u003e CET"
},
{
"code": "92jxbsb85jcl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e CET"
},
{
"code": "my61rqlrlk5j",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Not possible to receive ICP returns through REST API including Exact Online and BoekhoudGemak (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e CET"
},
{
"code": "4fqdcdjpcz1d",
"impact": "minor",
"message": "This issue has been resolved. When copying an employee the error no longer occurs. Our apologies for the inconvenience.",
"name": "Exact Online – Copying employee gives ‘Mandatory: Company credit card’ message (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e20:39\u003c/var\u003e CET"
},
{
"code": "74nvvlghzh5q",
"impact": "minor",
"message": "Rabobank has reported that these issues have been resolved. Our apologies for the inconvenience.",
"name": "Exact Online – Rabobank banklinks outage (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:09\u003c/var\u003e - \u003cvar data-var='time'\u003e17:04\u003c/var\u003e CET"
},
{
"code": "62x9k9s7pb48",
"impact": "minor",
"message": "The issue regarding the error message when creating the SPAWW declaration, and the status remaining at “Geaccordeerd procuratie,” has been resolved. All declarations have now been sent. Our apologies for the inconvenience.",
"name": "Exact HR \u0026 Salaris Gemak - Error Message \"SPAWW Aangifte\" including \" the element has invalid child element\" (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:06\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e CET"
},
{
"code": "3pt33wlpmx03",
"impact": "minor",
"message": "This issue has been resolved. Please be aware that the rejected EC Sales lists still need to be resubmitted to the Tax authorities.",
"name": "Exact Online - EC Sales lists rejected by the Tax authorities due to validation error 'Ongebruikte context XX_YYYYY.-' (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:58\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:16\u003c/var\u003e CET"
},
{
"code": "brjzg84ttnks",
"impact": "minor",
"message": "This issue has been resolved. Exact Online is working as usual again. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues in Exact Online (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:31\u003c/var\u003e - \u003cvar data-var='time'\u003e17:48\u003c/var\u003e CET"
},
{
"code": "4ls12jvh5hf6",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Audition - Tax returns are empty when importing a XML file from Audition to Exact Online Fiscaal (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e CET"
},
{
"code": "5nw9dgx3vx99",
"impact": "minor",
"message": "The calculation of the pension base for employees with a salary below franchise has been adjusted. To calculate retroactively with the correct pension base, make a correction request via [employees \u0026gt; payroll \u0026gt; correction requests] with start date 1-1-2026. A recalculation will then take place in the next salary calculation.\nOur apologies for the inconvenience.",
"name": "Exact Online Payroll - Salary below franchise results in negative pension base for PMT (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:04\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:31\u003c/var\u003e CET"
},
{
"code": "bzf8qh9hgys0",
"impact": "minor",
"message": "This issue has been resolved. Calculating from the payroll process overview does not incorrectly result in the message 'One or more employees are not updated for the selected payroll year: 2026' anymore. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - Payroll calculation from the payroll process management results in 'One or more employees are not updated for the selected payroll year: 2026' (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:33\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e CET"
},
{
"code": "01gyk4tqmcf2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All products - No return messages for tax, payroll and fiscal returns from Tax Authority (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e CET"
},
{
"code": "7mtqlvv7z36v",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Digipoort - Manually submitting tax returns an error message (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:23\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e CET"
},
{
"code": "8tf2g0fvkj19",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All products - No return messages for tax, payroll and fiscal returns from Tax Authority (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e CET"
},
{
"code": "v1fzy55vs98z",
"impact": "minor",
"message": "This issue has been resolved in the newest updates for Exact Globe. Please update to the latest version 424SP45 for Exact Globe Next or 505SP10 and 506SP3 for Exact Globe +. After the update you can recalculate in order to receive the correct amounts. Our apologies for the inconvenience.",
"name": "Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e CET"
},
{
"code": "cdkhn0gkpdqb",
"impact": "none",
"message": "The issue has been resolved. All Rabobank BoekhoudKoppeling statements have been delivered. Our apologies for the inconvenience.",
"name": "Exact Online - Bank statements not imported via Rabo BoekhoudKoppeling (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:44\u003c/var\u003e CET"
},
{
"code": "z72mpv7hxlj2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] All products - No return messages for tax, payroll and fiscal returns from Tax Authority (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e CET"
},
{
"code": "0qklp70pdr4g",
"impact": "minor",
"message": "The issue has been resolved. Images from the accompanying mail are not seen as invoices anymore. Our apologies for the inconvenience.",
"name": "Exact Online - Images from the accompanying mail seen as invoice in digital postbox (Global)",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:14\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e CET"
},
{
"code": "mjxtyhhngm9q",
"impact": "major",
"message": "This issue has been resolved, all Manufacturing functionalities are accessible again. Our apologies for the inconvenience.",
"name": "Exact Online - Manufacturing functionalities are not accessible (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e CET"
},
{
"code": "w5qfjv7z8qpz",
"impact": "minor",
"message": "This incident was resolved. A fix has been implemented in Exact Globe+ 505SP10 as of Monday 9th of February 08:00 Hours CET. To apply the fix, execute the update again on Release 505SP10. Our apologies for the inconvenience.",
"name": "Exact Globe+ - Not possible to open cards in Exact Globe+ 505SP10.",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e CET"
},
{
"code": "fy76xmktqx6g",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to request a Token call for API links (BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e10:45\u003c/var\u003e CET"
},
{
"code": "gb8ck7nhtl3x",
"impact": "minor",
"message": "This issue has been resolved. Please note that you need to rebuild the overview first in order to see the To be completed transactions only. You can rebuild the overview by clicking on the Tool icon/three dots on top of the screen and by clicking on Rebuild overview. Our apologies for the inconvenience.",
"name": "Exact Online - Completed statements incorrectly shown in “To be completed” overview (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e CET"
},
{
"code": "4l4tr9r1wtrg",
"impact": "major",
"message": "This issue has been resolved. For more information check: https://www.logius.nl/storing-en-onderhoud/archief and https://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/berichten/verstoringen/storing-berichtuitwisseling-digipoort. Our apologies for the inconvenience.",
"name": "All products - Issues in sending all returns to tax authorities (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e18:33\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e CET"
},
{
"code": "f78cpc7f08ys",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to send sales invoices via Peppol without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online - Sending Peppol sales invoices via API results in error (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:56\u003c/var\u003e CET"
},
{
"code": "4n1mfsp82pb8",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to link a purchase order to a purchase invoice using the ‘Show: Invoices to be received’ button without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online - Oops error when linking a purchase order to a purchase invoice (Global)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:48\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CET"
},
{
"code": "7sxplxsfl8yk",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to create new users for users who use single sign on as authentication method. Our apologies for the inconvenience.",
"name": "Exact Online - Creation of users not possible when using SSO (NL/BE)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:32\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:52\u003c/var\u003e CET"
},
{
"code": "jrzbh9v96njk",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "All products - Delay in manual verification Peppol subscription (Global)",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:38\u003c/var\u003e CET"
},
{
"code": "z92r3k5crxt4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Jaarrekening - Scheduled Maintenance for Audit plan on the 4th of February (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e CET"
},
{
"code": "8h2s1m0678ys",
"impact": "minor",
"message": "The year-end allowance reservation in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg' has been adjusted. To calculate retroactively with the correct reservation, make a correction request via [employees \u0026gt; payroll \u0026gt; correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation.\nOur apologies for the inconvenience.",
"name": "Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg' and 'Geestelijke Gezondheidszorg' (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e CET"
},
{
"code": "7vl642jj6dby",
"impact": "minor",
"message": "The issue has been resolved. Direct debit files created after February 3rd 4pm will not result in unexpected errors when uploading them in your ABN AMRO environment. Files created before that time need to be reopened and processed again. Our apologies for the inconvenience.",
"name": "Exact Online - Error message 'RC01 - Foutieve Landencode of BIC' when processing direct debit payments for ABN AMRO (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:03\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e CET"
},
{
"code": "t7hf65z403km",
"impact": "minor",
"message": "This issue has been resolved and the pension declarations to PFZW are filled correctly again. Delete and recreate the pension declarations to PFZW before resubmitting them. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - PFZW pension declarations not filled correctly (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e CET"
},
{
"code": "13r48wwfs21l",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Gripp - 504 Gateway Time-out when using Exact Gripp (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e CET"
},
{
"code": "r7rg448sk5cm",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal \u0026 Jaarrekening - Not possible to login to Exact Fiscaal \u0026 Jaarrekening (NL)",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:57\u003c/var\u003e - \u003cvar data-var='time'\u003e13:45\u003c/var\u003e CET"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+01:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-01-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "mz009rzd5y6z",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact HR \u0026 Salarisgemak - Not possible to login (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e11:16\u003c/var\u003e - \u003cvar data-var='time'\u003e11:46\u003c/var\u003e CET"
},
{
"code": "n97ry9xpf6c7",
"impact": "none",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Search functionality is not showing results for recently created data (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:02\u003c/var\u003e CET"
},
{
"code": "gvr8r0hn3zgm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Azure virtual desktop freezes/ ‘Connection paused’ errors (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e20:07\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e CET"
},
{
"code": "gg4w52zwhz75",
"impact": "minor",
"message": "Download the latest update for 424SP44, 504SP44, 505SP9, or 506SP2 to resolve the issue. You will need to recalculate the payroll run to get the correct calculation. Our apologies for the inconvenience.",
"name": "Exact Globe Payroll – Incorrect calculation of components with subtype 2400/2401 (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e CET"
},
{
"code": "6m5zw9vm5ctb",
"impact": "minor",
"message": "This issue is resolved in the software. Download the latest update for 424SP44, 504SP44, 505SP9, or 506SP2 to resolve the issue. You will need to recalculate the payroll run to get the correct calculation. Our apologies for the inconvenience",
"name": "Exact Globe Payroll - Incorrect calculation of components with APG Bouw CLA’s (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - \u003cvar data-var='time'\u003e16:19\u003c/var\u003e CET"
},
{
"code": "4wv6w28c8bg9",
"impact": "minor",
"message": "The issue has been resolved. All mail messages are delivered as intended again. Our apologies for the inconvenience.",
"name": "Exact Gripp - Purchase invoice not delivered to inbox in Exact Gripp (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e15:29\u003c/var\u003e CET"
},
{
"code": "mccxd60kg9fr",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact HR \u0026 Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:39\u003c/var\u003e CET"
},
{
"code": "5t8zy8qrjfd0",
"impact": "minor",
"message": "The issue will be resolved after you have installed KB5077744 security patch. Our apologies for the inconvenience.",
"name": "Authentication Issues with AVD After January 2026 Windows Security Update (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e CET"
},
{
"code": "jx5d44t37n3l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Jaarrekening - Scheduled Maintenance for Audit plan on the 28th of January (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e CET"
},
{
"code": "sl62p0909sg5",
"impact": "none",
"message": "This issue has been resolved. Exact Gripp is available again. Our apologies for the inconvenience.",
"name": "Exact Gripp - Exact Gripp currently unavailable (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - \u003cvar data-var='time'\u003e13:59\u003c/var\u003e CET"
},
{
"code": "pcr7b92cjdcd",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Multivers Online – Error when sending E-invoices (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e CET"
},
{
"code": "xpcqymjphy7z",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "All products - Exact Assistant is not able to generate answers (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - \u003cvar data-var='time'\u003e17:10\u003c/var\u003e CET"
},
{
"code": "4g1v176g5h6t",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - PFZW pension declarations not filled correctly (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:26\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e CET"
},
{
"code": "7mky35s57r7l",
"impact": "minor",
"message": "This issue has been resolved, bank and cash entries are visible again in the VAT checklist. Our apologies for the inconvenience.",
"name": "Exact Online - Bank and cash entries not visible in the VAT checklist (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:45\u003c/var\u003e CET"
},
{
"code": "mrzy7m8byr52",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Exact Online Premium - Accessing Exact Online Premium not possible (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:58\u003c/var\u003e - \u003cvar data-var='time'\u003e15:56\u003c/var\u003e CET"
},
{
"code": "795b6zqhmwnr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact HR \u0026 Salaris Gemak – Update 26.1.1.30 unsuccessful (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e CET"
},
{
"code": "c900dfspy6l6",
"impact": "major",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Gripp - 504 Gateway timeout error (NL/BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:35\u003c/var\u003e CET"
},
{
"code": "21bn275jjjvr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Possibility of getting an error message when opening or downloading a tax return (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e CET"
},
{
"code": "flr4w39ns4yp",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:01\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e CET"
},
{
"code": "h673r1sstck6",
"impact": "critical",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Not able to login (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e11:12\u003c/var\u003e CET"
},
{
"code": "548ykwcxp6qm",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrect calculation in the income tax return of the \"Deel hypotheekschuld naar box 3\" (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e CET"
},
{
"code": "7pv29b4sr33b",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Not possible to adjust subscription as authorized user (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e - \u003cvar data-var='time'\u003e16:40\u003c/var\u003e CET"
},
{
"code": "c8jqgww1yjb2",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e CET"
},
{
"code": "0sbp4hj5vcxm",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Error when registering for Peppol (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:01\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e CET"
},
{
"code": "099b5dwyvlhn",
"impact": "minor",
"message": "This issue has been resolved. Reeleezee is working as intended again. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Intermittent delays and performance issues in Reeleezee (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:39\u003c/var\u003e CET"
},
{
"code": "f3tj9hhkgqk0",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to register for Peppol without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e CET"
},
{
"code": "cmx506nyccr8",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to register for or maintain existing Peppol registrations without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Winbooks/Exact Venice - Oops error when registering for or maintaining Peppol (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:42\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:43\u003c/var\u003e CET"
},
{
"code": "pcqymlxxqsqd",
"impact": "minor",
"message": "The issue has been resolved. All ING statements have been delivered. Our apologies for the inconvenience.",
"name": "Exact Online - Bank statements not delivered via ING Belgium PSD2 bank link (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e CET"
},
{
"code": "bg6f09rzz2sf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Services – Maintenance on Cloud Platform - 15th of January 2026 between 18:00 – 22:00 CET",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CET"
},
{
"code": "82t1rk83xm20",
"impact": "minor",
"message": "This incident was resolved.",
"name": "Exact Globe Next - Exact Globe+ - Exact Synergy - Invalid security certificate when updating or starting the software.",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CET"
},
{
"code": "620g8s84spr2",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "HR \u0026 Salaris Gemak - Error when starting HR \u0026 Salaris Gemak (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e10:10\u003c/var\u003e CET"
},
{
"code": "lt86q1kb8l3j",
"impact": "minor",
"message": "This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.",
"name": "HR \u0026 Salaris Gemak - Company car addition incorrect (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e CET"
},
{
"code": "y61rkjwtbh98",
"impact": "minor",
"message": "This issue has been resolved with the release of version 26.1.1.20. Our apologies for the inconvenience.",
"name": "HR \u0026 Salaris Gemak – Data incomplete when printing “Premieoverzicht” or \"Periodeoverzicht\" (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e CET"
},
{
"code": "dw05p7d43q3y",
"impact": "maintenance",
"message": "The scheduled maintenance is postponed until further notice.",
"name": "[Scheduled] Exact Online Jaarrekening - Scheduled Maintenance for Audit plan (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e CET"
},
{
"code": "sd17ck6c2q6r",
"impact": "minor",
"message": "This incident is resolved.",
"name": "Exact Globe Next – Not possible to generate an invoice after the sales order fulfillment is completed.",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:36\u003c/var\u003e CET"
},
{
"code": "9prlkbyl84c3",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to open the company settings without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online - OOPS error when opening company settings (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - \u003cvar data-var='time'\u003e15:48\u003c/var\u003e CET"
},
{
"code": "s0328xdl1jrp",
"impact": "minor",
"message": "The issue has been resolved. All KBC statements have been delivered by Codabox. Our apologies for the inconvenience.",
"name": "Exact Online - KBC statements not yet delivered by Codabox (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e15:43\u003c/var\u003e CET"
},
{
"code": "6yzzqwnb23ws",
"impact": "critical",
"message": "The issue has been resolved. It is possible again to start the application without facing unexpected errors.. Our apologies for the inconvenience.",
"name": "Exact Multivers Online - Accessing Multivers Online not possible (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:46\u003c/var\u003e - \u003cvar data-var='time'\u003e14:39\u003c/var\u003e CET"
},
{
"code": "m6qx98r97h9f",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:10\u003c/var\u003e - \u003cvar data-var='time'\u003e11:34\u003c/var\u003e CET"
},
{
"code": "fwmjk5h72cgv",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Online - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:53\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CET"
},
{
"code": "bj6hj6pq7b7r",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - OOPS error when opening company settings (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - \u003cvar data-var='time'\u003e13:32\u003c/var\u003e CET"
},
{
"code": "dwg07v7n5950",
"impact": "minor",
"message": "This issue has been resolved. Declined invoices have been resubmitted. Our apologies for the inconvenience.",
"name": "Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e CET"
},
{
"code": "6rb2yyw6f3v8",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to submit 2022 and 2025 annual reports. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - 2022 and 2025 annual reports may be rejected with an error message (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CET"
},
{
"code": "6t5wb2rhx68k",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - the tax-free allowance and the percentage for calculating the return in Box 3 for the \"VA IB 2026\" are incorrect (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:20\u003c/var\u003e CET"
},
{
"code": "4bk8qz1g7m5x",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to open bank statements without facing unexpected errors. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak – Error “Statement (xx) no longer exists.” when opening a bankstatement",
"timestamp": "Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e CET"
},
{
"code": "5vqy727rxsmn",
"impact": "minor",
"message": "This issue has been resolved. It is possible to create a supportcase again. Our apologies for the inconvenience.",
"name": "All products - Not able to create a supportcase (Global)",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - \u003cvar data-var='time'\u003e19:19\u003c/var\u003e CET"
},
{
"code": "p2zcdk59l5p5",
"impact": "minor",
"message": "This issue has been resolved. All BNP statements have been delivered by Codabox. Our apologies for the inconvenience.",
"name": "Exact Online - Missing CODA statements for BNP (BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:04\u003c/var\u003e CET"
},
{
"code": "h0cbd7bfdwjr",
"impact": "minor",
"message": "This issue has been resolved. These invoices have since been resend. Our apologies for the inconvenience.",
"name": "Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - \u003cvar data-var='time'\u003e13:40\u003c/var\u003e CET"
},
{
"code": "sr68mmj37yfl",
"impact": "minor",
"message": "The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Login not possible in Exact Online Premium (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:03\u003c/var\u003e CET"
},
{
"code": "15m2tc2dxjbw",
"impact": "minor",
"message": "The issue has been resolved. All mail messages have been delivered to the digital postbox. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e CET"
},
{
"code": "rp0rmxycnp4s",
"impact": "minor",
"message": "This issue is resolved after installing the Windows updates from 19th of December or later.",
"name": "Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:32\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:53\u003c/var\u003e CET"
},
{
"code": "dzbn0z4lnvpp",
"impact": "minor",
"message": "A fix has been implemented and the issue is resolved. As of 30-12-2025 it is possible again to send Peppol E-invoices.\nOur apologies for the inconvenience.",
"name": "Exact Globe+/Exact Globe Next - Error message \"Sender not registered\" when sending Peppol E-invoices.",
"timestamp": "Dec \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:49\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e CET"
},
{
"code": "4bd65qyst91w",
"impact": "minor",
"message": "If you need to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible, the administrators received an email, 17th of November, a reminder email, 1st of December, and a registered letter sent to the office, 18th of December. \n \nFor now, we are closing this message. However, if you have not resubmitted the ‘Opgaaf Werkelijk Rendement’ (OWR) returns yet, we still advise you to resubmit it as soon as possible. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:18\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e CET"
},
{
"code": "jnnbtv9rm420",
"impact": "minor",
"message": "The issue has now been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - 'PEPPOL is not full' error when changing Peppol subscription (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:51\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e CET"
},
{
"code": "kthmptkmp4pq",
"impact": "minor",
"message": "This issue is resolved in Exact Globe+ Release 505 service pack 9, available since 05-01-2026.",
"name": "Exact Globe+/Exact Globe Next - Not possible to subscribe for receiving PEPPOL invoices",
"timestamp": "Dec \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:16\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e CET"
},
{
"code": "lgndwsj3877n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 3rd of January (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
},
{
"code": "9nffzwg9j25s",
"impact": "minor",
"message": "The issue has been resolved. Exact Officient is accessible again. Our apologies for the inconvenience.",
"name": "Exact Officient - Not able to login (NL/BE)",
"timestamp": "Jan \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e21:11\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:20\u003c/var\u003e CET"
},
{
"code": "rc7qch8ljvxq",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e - \u003cvar data-var='time'\u003e13:32\u003c/var\u003e CET"
},
{
"code": "84zsqmbnnl19",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - Error when opening an audit plan (NL)",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:58\u003c/var\u003e - \u003cvar data-var='time'\u003e13:31\u003c/var\u003e CET"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "lf2wdkc0fknj",
"impact": "minor",
"message": "The issue has been resolved and the backlog has been processed. Our apologies for the inconvenience.",
"name": "Exact API - Webhook subscriptions missing (Premium)",
"timestamp": "Dec \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e CET"
},
{
"code": "5v7wgvlrf8v9",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.",
"name": "All Products - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e CET"
},
{
"code": "xmfk9hnb4tdt",
"impact": "minor",
"message": "This issue has been resolved. Declined invoices can be resubmitted. Our apologies for the inconvenience.",
"name": "Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e CET"
},
{
"code": "tpyw8s34jgv0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Cloud Services - Microsoft Message Queuing fails after Microsoft security updates.",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:05\u003c/var\u003e CET"
},
{
"code": "j9m7vsdz2dlk",
"impact": "minor",
"message": "This issue has been resolved. When sending an invoice the QR code will link to the payment page again. For previously sent invoices your customers can still use the 'Pay now' button in the cover letter to complete the payment. Our apologies for the inconvenience.",
"name": "Exact Online - QR code for Exact payment link does not work in PDF document (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:46\u003c/var\u003e CET"
},
{
"code": "c1n9tv88lhdx",
"impact": "minor",
"message": "This issue has been resolved. Users who have not yet migrated to One Exact Identity cannot reset both their password and two-step verification at the same time, as is the case for users who have already migrated to One Exact Identity. If a user has lost both, it is now possible for a user who has migrated to One Exact Identity to reset the two-step verification for a user who has not yet migrated, provided you have sufficient rights to do so.\nOur apologies for the inconvenience.",
"name": "Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global)",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e CET"
},
{
"code": "h39bgtcv6kqf",
"impact": "minor",
"message": "This issue has been resolved and leave can be requested again. Our apologies for the inconvenience.",
"name": "Exact Officient - Error while requesting leave (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e CET"
},
{
"code": "cv38x9gw70lg",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Performance issues Exact Online (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:57\u003c/var\u003e - \u003cvar data-var='time'\u003e11:03\u003c/var\u003e CET"
},
{
"code": "xnp26xy13q72",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - 2022 annual reports may be rejected with an error message (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:49\u003c/var\u003e CET"
},
{
"code": "32rcxxrqh2vf",
"impact": "major",
"message": "This issue has been resolved. Officient.io is available again. Our apologies for the inconvenience.",
"name": "Exact Officient - Officient.io unavailable (NL/BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - \u003cvar data-var='time'\u003e16:50\u003c/var\u003e CET"
},
{
"code": "b34chyp836mq",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Boekhoud Gemak - Accessing administrations in Boekhoud Gemak not possible (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:29\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CET"
},
{
"code": "xgqcp953bh7p",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - 2022 annual reports may be rejected with an error message (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:33\u003c/var\u003e CET"
},
{
"code": "b2g35sy77661",
"impact": "minor",
"message": "The issue has been resolved. It is possible again to activate your Peppol registration without getting unexpected Code 599 errors. Our apologies for the inconvenience.",
"name": "Exact Online / Exact Winbooks – Code 599 error when activating Peppol registration (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:46\u003c/var\u003e CET"
},
{
"code": "9gmhtb5wbqv1",
"impact": "minor",
"message": "This incident has been resolved. It is now possible to continue with the E-invoicing subscription.",
"name": "Exact Globe+ - Error during E-invoicing subscription.",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:58\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e CET"
},
{
"code": "vtc0y2hc7bc0",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - ING statements (1.0 links) not delivered yet (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:31\u003c/var\u003e CET"
},
{
"code": "xhg5hth9t8v1",
"impact": "minor",
"message": "This issue has been resolved and you can request a new password without being required to fill in the 2FA code, while no 2FA code has been set.\n \nYou can set a new password by following these steps:\n1. Go to start.exactonline.nl/start.exactonline.be\n2. Enter your username\n3. Click on 'Continue'\n4. Click on 'Forgot password'\n5. Enter your username and email address and click on 'Send'\n6. Click on the link you receive in the email.\n7. Set a password\n \nOur apologies for the inconvenience.",
"name": "Exact Online - Password reset may require 2FA for users not migrated to One Exact Identity (Global)",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:56\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e CET"
},
{
"code": "3j24zdmhtt2t",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - 'Process management | To be processed' unavailable (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:24\u003c/var\u003e CET"
},
{
"code": "bskdkx28xrn2",
"impact": "minor",
"message": "This issue has been resolved. All XBRL's have been generated and sent to the external portal. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - No XBRL generated when submitting declaration to an external portal for approval (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e CET"
},
{
"code": "03k6ncfm1gpn",
"impact": "minor",
"message": "This issue has been resolved. Please note that the implemented fix only applies on new bank statements. Duplicate transactions which were already imported before the fix need to be deleted manually. Our apologies for the inconvenience.",
"name": "Exact Online - Duplicate transaction import via Exact PSD2 link for ING (BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:56\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e CET"
},
{
"code": "30br8sz8x12n",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e16:01\u003c/var\u003e CET"
},
{
"code": "yl6h88hdxm52",
"impact": "minor",
"message": "This issue has been resolved and itsme is working as intended again. Company screenings and Peppol registrations can therefore be completed again. Our apologies for the inconvenience.",
"name": "Exact Online - Not possible to complete company screening or Peppol registration via itsme (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e12:12\u003c/var\u003e CET"
},
{
"code": "6wx2j01wrymd",
"impact": "minor",
"message": "This issue has been resolved. The calculation of the “latente belasting” is included in the gift tax declaration. the Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The “latente belasting” is not included in the gift tax declaration (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:38\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e CET"
},
{
"code": "d341g7ph507l",
"impact": "minor",
"message": "This issue has now been resolved and all statements have been imported. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Statements via Exact PSD2-bank links are not imported yet (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:45\u003c/var\u003e CET"
},
{
"code": "zld8sh9dcpzt",
"impact": "major",
"message": "This issue has been resolved and Exact Gripp is available again. Our apologies for the inconvenience.",
"name": "Exact Gripp - HTTP error 500 when logging in into Exact Gripp (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:38\u003c/var\u003e - \u003cvar data-var='time'\u003e19:01\u003c/var\u003e CET"
},
{
"code": "71hcl0bbrfhr",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:27\u003c/var\u003e - \u003cvar data-var='time'\u003e18:48\u003c/var\u003e CET"
},
{
"code": "lflkd23qch2q",
"impact": "minor",
"message": "The issue has been resolved by KBC. Affected statements have been imported with a delay. Our apologies for the inconvenience.",
"name": "Exact Online - Missing statements via Exact PSD2 link for KBC (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:19\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:04\u003c/var\u003e CET"
},
{
"code": "wt1346w56cmc",
"impact": "minor",
"message": "This issue has been resolved. Signing up for a trial or paid subscription using the sign-up forms on our website is possible again. Our apologies for the inconvenience.",
"name": "Exact Reeleezee - Unable to create a subscription (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:40\u003c/var\u003e - \u003cvar data-var='time'\u003e16:52\u003c/var\u003e CET"
},
{
"code": "q00w59hb6860",
"impact": "minor",
"message": "This issue has been resolved, and all previously sent documents are processed successfully. Please refrain from resubmitting documents. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e12:14\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e CET"
},
{
"code": "j5jxn7s3ljd7",
"impact": "minor",
"message": "The issues have been resolved and registering for PEPPOL is possible again. Our apologies for the inconvenience.",
"name": "Multivers on premise – Registrations for PEPPOL cannot be completed (BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:25\u003c/var\u003e CET"
},
{
"code": "1yfq6dsxccxm",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:13\u003c/var\u003e - \u003cvar data-var='time'\u003e16:05\u003c/var\u003e CET"
},
{
"code": "pt67dzmrh994",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Bouw - Currently unavailable (NL/BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:34\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e CET"
},
{
"code": "ncg8p8msjr17",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - An error message may occur when submitting an OWR declaration (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:11\u003c/var\u003e CET"
},
{
"code": "bmfz553hbs82",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Belfius PSD2 unavailable due to scheduled maintenance (BE)",
"timestamp": "Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e23:30\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CET"
},
{
"code": "n0f7x6t78cjv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 6st of December (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
},
{
"code": "5rqgyhzz3jpy",
"impact": "major",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact API - Not able to synchronize data between Scan Sys ImageCapture and Exact Online (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:55\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e CET"
},
{
"code": "f4kglwlqjj6r",
"impact": "minor",
"message": "This issue has been resolved, and it is now possible to import price lists again. Our apologies for the inconvenience.",
"name": "Exact Online - Oops error when importing price list (Global)",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:44\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e CET"
},
{
"code": "yk2q5b82phfw",
"impact": "minor",
"message": "This issue has been resolved and the return can now be created and submitted. Our apologies for the inconvenience.",
"name": "Exact Online Payroll - Error 'Fout - RedenEindeDienstverband' when creating payroll tax return (NL)",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:55\u003c/var\u003e CET"
},
{
"code": "9tgr8bzwfn1q",
"impact": "minor",
"message": "This incident is resolved in Exact Globe+ Release 505SP7. If the software was updated to this service pack before the 4th of December 2025, a new update to Release 505SP7 can be done to receive the solution in the installation. \nOur apologies for the inconvenience.",
"name": "Exact Globe+ - Using a Polish Legislation license it is not possible to import financial entries via the XML module.",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:29\u003c/var\u003e CET"
},
{
"code": "27jfb8t46kds",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] HR \u0026 Salaris Gemak - Maintenance on 03-12-2025 between 20:00 - 22:00 CET",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CET"
},
{
"code": "2mhgty6ypwd0",
"impact": "major",
"message": "The issue has been resolved. Webhook subscriptions can now be created and deleted again. Our apologies for the inconvenience.",
"name": "Exact API - Not possible to create new webhook subscription (Global)",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:06\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e CET"
},
{
"code": "fjlpdfqdtmsz",
"impact": "maintenance",
"message": "The maintenance at Besox is completed. Both the HR platform and Employee Self Service functionalities are available again for customers using the Besox payroll integration.\nOur apologies for the inconvenience.",
"name": "[Scheduled] Exact Officient - Unavailable for Besox customers on 3-12-2025",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:42\u003c/var\u003e CET"
},
{
"code": "4tr29qp5c9gs",
"impact": "minor",
"message": "This issue has also been resolved for Exact Online Fiscaal and Exact Online Jaarrekening. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal / Jaarrekening – Oops message when changing the subscription",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CET"
},
{
"code": "k6kqcwk3yggc",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening – Error message when opening the reporting page of an annual report (old) and interim report (old)",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e CET"
},
{
"code": "6szzlbb17bsg",
"impact": "minor",
"message": "This issue has been resolved. As a workaround, you may have enabled the “Communicate in-context with my accountant” right for the relevant My[Office] users. You can disable this right again if desired. The new “Upload invoices” right now ensures that My[Office] users can upload documents, and this right is automatically activated for all My[Office] users. Our apologies for the inconvenience.",
"name": "Exact Online - Error when uploading purchase documents in the Exact Online app (NL)",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e CET"
},
{
"code": "djv9g37ncqz6",
"impact": "minor",
"message": "This issue has been resolved. Synchronizing data between Elvy and Exact Online will work as intended again. Our apologies for the inconvenience.",
"name": "Exact API - Elvy sychronisation unavailable (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:27\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e CET"
},
{
"code": "c5pvm41qs16b",
"impact": "minor",
"message": "This issue has been solved with the release of version 7.1.4 of the Exact Online app. Our apologies for the inconvenience.",
"name": "Exact Online - Bottom part of scanned document is cropped in Exact Online app version 7.1.3 (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:07\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e CET"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "hvsnf2d31fvv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on November 28th - 00:45 - 03:00 CET (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e03:15\u003c/var\u003e CET"
},
{
"code": "5tx7qj7b2y4v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Cloud Services – Maintenance on Cloud platform",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e CET"
},
{
"code": "g7y8vgpq9pvn",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Jaarrekening - 503 Service Temporarily Unavailable error when opening an Audit plan (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e12:18\u003c/var\u003e CET"
},
{
"code": "96nd3trqvh9v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on November 27th - 00:45 - 03:00 CET (BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e03:15\u003c/var\u003e CET"
},
{
"code": "nx18q7dw7tk1",
"impact": "minor",
"message": "The issue has been resolved. All missing statements have been imported. Our apologies for the inconvenience.",
"name": "Exact Online - Bank statements not imported via ING 1.0 bank link (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e CET"
},
{
"code": "hs8d8f3rqc5q",
"impact": "minor",
"message": "This issue has been resolved and you are able to open or download documents again. Our apologies for the inconvenience.",
"name": "Exact Online - Unable to open or download documents (US)",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:59\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e CET"
},
{
"code": "bsqyy2shbhld",
"impact": "minor",
"message": "This issue has been resolved. The prices in sales invoices wont be adjusted anymore when using a VAT code of the type 'Including'. Our apologies for the inconvenience.",
"name": "Exact Online My[Firm] - VAT codes of the type 'Including' used in a sales invoice will be automatically adjusted to excluding VAT (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:44\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e CET"
},
{
"code": "9h5tp1yzll5v",
"impact": "minor",
"message": "The issues have been solved. Logging into Multivers Online should be possible again. If problems still occur, please contact Support. Our apologies for the inconvenience.",
"name": "Exact Multivers - Logging in to Exact Multivers not possible (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e - \u003cvar data-var='time'\u003e11:59\u003c/var\u003e CET"
},
{
"code": "yklyv09w9nlk",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:26\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:38\u003c/var\u003e CET"
},
{
"code": "2g9hgvh5f8f9",
"impact": "minor",
"message": "This issue has been resolved. Currently pending registrations will be assessed by us. To double check if the registration is received you can go through: Settings \u0026gt; Tab: Electronic invoices or Tab: Bank links \u0026gt; Company screening \u0026gt; Status. If the status does not show the company screening being completed, please repeat the screening. Our apologies for the inconvenience.",
"name": "PSD2 / Peppol - Unable to complete company screening due to Cloudflare outage (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e CET"
},
{
"code": "qsz77v7tymvm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Officient - Scheduled maintenance on November 19th",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e CET"
},
{
"code": "33tjck1pvv64",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Creation of new accounts with Graydon unavailable (BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:08\u003c/var\u003e - \u003cvar data-var='time'\u003e16:25\u003c/var\u003e CET"
},
{
"code": "1frpcd7nw49x",
"impact": "minor",
"message": "This issue has been resolved. The discount can now manually be added for each invoice line, and the discount always starts at 0%. Our apologies for the inconvenience.",
"name": "Exact Online My[Firm] - Line discounts shown for items in sales invoices (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:20\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e CET"
},
{
"code": "mbzscs2q4dwf",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online – No new API connections possible for app partners Basecone, PLEO and Soluz.io (NL/BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:48\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e CET"
},
{
"code": "yfvwknqy5mj7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online - Scheduled maintenance on November 15th",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CET"
},
{
"code": "s1dv9f5tqg5g",
"impact": "minor",
"message": "This issue has been resolved. These invoices have since been resend. Our apologies for the inconvenience.",
"name": "Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (NL/BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:42\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e CET"
},
{
"code": "3dzv69bbnzqg",
"impact": "minor",
"message": "This issue has been resolved. You can resubmit the \"opgaaf werkelijk rendement” without incorrectly receiving the error: 'identifier not set'. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Opgaaf werkelijk rendement 2020 without Fiscal partner rejected with error: 'identifier not set'",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:02\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e CET"
},
{
"code": "cnddxcrzf64w",
"impact": "minor",
"message": "This issue has been resolved with the release of version 7.1.2 of the Exact Online app. You will be able to upload documents that consist of multiple pages once you have updated the app to version 7.1.2 on your device. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to upload documents that consist of multiple pages via the Exact Online app (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e CET"
},
{
"code": "gnw6v0cf98xz",
"impact": "minor",
"message": "This issue has been resolved. You can resubmit the \"opgaaf werkelijk rendement” without incorrectly receiving the error: \":/510: Validatie bij de uitvragende partij niet gelukt\". If the declaration is still rejected with this error message it means that an invalid character, such as '/', is used. You can resolve this issue by opening the declaration and adjusting the selected field before resubmitting. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - \"Opgaaf Werkelijk Rendement\" is rejected with error: \"':/510: Validatie bij de uitvragende partij niet gelukt\" (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:45\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e CET"
},
{
"code": "c8bslch6fktp",
"impact": "minor",
"message": "The issue has been resolved in releases Globe+ 505SP6, 504SP41 \u0026amp; EGN 424SP41. Our apologies for the inconvenience.",
"name": "Exact Globe Next/ Exact Globe+ - Incorrect calculation PMT pension premie when actual hours are used (NL)",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e CET"
},
{
"code": "590bhrdczr7h",
"impact": "minor",
"message": "This issue has been resolved. Our apologies for the inconvenience.",
"name": "Audition – Error message when creating an XBRL file (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e - \u003cvar data-var='time'\u003e16:56\u003c/var\u003e CET"
},
{
"code": "jc1t1v8cl13l",
"impact": "minor",
"message": "The issue has been resolved. Exact Online Premium is working as intended again. Our apologies for the inconvenience.",
"name": "Exact Online Premium - Reduced performance Exact Online Premium (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - \u003cvar data-var='time'\u003e15:44\u003c/var\u003e CET"
},
{
"code": "w67yg6v7dngb",
"impact": "minor",
"message": "The issue has been resolved with the release of version 7.1.1 of the Exact Online app. If you update the app to version 7.1.1 on your device, empty Entry proposals will be created for documents that are uploaded via the Exact Online app when you disable the setting 'Send to scanning service automatically' in the company settings. Our apologies for the inconvenience.",
"name": "Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)",
"timestamp": "Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:38\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e CET"
},
{
"code": "czmvffs6cpvq",
"impact": "minor",
"message": "The issue has been resolved. You will not see an error message again and currently pending registrations will be assessed by us. Our apologies for the inconvenience.",
"name": "All products - Automatic approval company screening for Peppol and PSD2 registration fails (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:44\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:16\u003c/var\u003e CET"
},
{
"code": "l7sbq4znzvvm",
"impact": "minor",
"message": "This issue has been resolved. You can now switch between the pages of the opening balance sheet again without receiving an error message. Our apologies for the inconvenience.",
"name": "Exact Online - Oops error when switching pages in Opening balance entry (Global)",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:16\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e CET"
},
{
"code": "pm1sybg5sz5k",
"impact": "minor",
"message": "This issue has now been resolved. All messages sent have been processed and are in place in the digital postbox.\nOur apologies for the inconvenience.",
"name": "Exact Online - Documents sent to the digital postbox are not received (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e21:53\u003c/var\u003e CET"
},
{
"code": "jywlbbd62vp6",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - The green arrow to continue on the Attachments page of an Objection is missing (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e22:04\u003c/var\u003e CET"
},
{
"code": "448m2gcl1mwg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact HR \u0026 Salaris Gemak - Maintenance on 05-11-2025 between 20:00 - 22:00 CET",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CET"
},
{
"code": "hlmtykzjhkp3",
"impact": "minor",
"message": "The issue has been resolved. The reminder emails can be considered as not sent if the payment has been debited from the bank account. The incorrect \"payment failed\" status in the customer portal cannot be changed because it is not possible to check whether this status is correct or not. Our apologies for the inconvenience.",
"name": "Exact Online Fiscaal - Incorrectly receiving payment reminders for VAT returns (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e - \u003cvar data-var='time'\u003e17:07\u003c/var\u003e CET"
},
{
"code": "j6dwxt0plpsb",
"impact": "minor",
"message": "The issue has been resolved and you are now able to verify the Peppol registration without using ItsMe. Our apologies for the inconvenience.",
"name": "Exact Online - Not possible to verify the Peppol registration without an ItsMe account (BE)",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e CET"
},
{
"code": "bbl17ry1yk86",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Exact Online – Entry number field too small in bank entry (Global)",
"timestamp": "Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e19:58\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:03\u003c/var\u003e CET"
},
{
"code": "502dj2hlml9q",
"impact": "minor",
"message": "The issue has been resolved and the bank statements are delivered. Our apologies for the inconvenience.",
"name": "Exact Online - Missing CODA statements for BNP (BE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:16\u003c/var\u003e - \u003cvar data-var='time'\u003e16:39\u003c/var\u003e CET"
},
{
"code": "m73fghs0qqxf",
"impact": "minor",
"message": "This issue has been resolved for future transactions. The solution does not apply to previous statements. Missing statements lines can be manually entered or the bank link can be temporarily disabled to import MT940 or CAMT053 files. Our apologies for the inconvenience.",
"name": "Exact Online - No bank statements delivered during the weekend for the Exact PSD2 bank link for ABN AMRO(NL)",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e CET"
},
{
"code": "w45yf7b3y3qd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Exact Online Jaarrekening – Error messages when opening a newly created audit plan (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e CET"
},
{
"code": "w46190dry1jh",
"impact": "minor",
"message": "The issue has been resolved. Our apologies for the inconvenience.",
"name": "Exact Online - Not able to login to Exact Online (NL/BE/DE)",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e12:45\u003c/var\u003e CET"
},
{
"code": "340qtbxwbp32",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 1st of November (NL)",
"timestamp": "Nov \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+01:00",
"time_zone": "Amsterdam"
}
]
}