Snapshot 26750
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"starts_at": "2026-09-14T19:31:00.000Z",
"title": "Investigating Issue with Intermittent Failures"
},
"id": "1063324",
"relationships": {
"status_updates": {
"data": [
{
"id": "5780150",
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{
"id": "5780268",
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"id": "5780372",
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{
"attributes": {
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],
"message": "We are still working to mitigate this issue. Conversation search, filtering, and reporting remain delayed. Live conversations and AI responses are not affected, and no data has been lost. ",
"notify_subscribers": true,
"published_at": "2026-09-09T22:46:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756128",
"type": "status_update"
},
{
"attributes": {
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"status": "degraded",
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],
"message": "We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces.\n\nLive conversations are not affected. The AI agent continues to respond to end users normally, and no conversation data has been lost. Delayed records will appear once replication catches up.\n\nWe are actively rolling out a mitigation solution. We will provide another update when that's live or in 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-09T21:58:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756005",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "The fix is in progress and currently being deployed. We will confirm here as soon as it is live.",
"notify_subscribers": true,
"published_at": "2026-09-09T23:53:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756288",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"message": "This issue is resolved. Conversation search, filtering, listing, and alerting in the dashboard are now reflecting realtime data.\n\nLive conversations were unaffected throughout, and no conversation data was lost. Records that appeared missing or delayed during the incident are now present.\n\nWe have deployed a change that serves these dashboard surfaces from a realtime data path, removing them from the delayed pipeline that caused this issue.",
"notify_subscribers": true,
"published_at": "2026-09-10T00:35:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756457",
"type": "status_update"
},
{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-09T21:58:00.000Z",
"title": "Delays in Conversation Search, Filtering, and Reporting"
},
"id": "1058124",
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"type": "status_report"
},
{
"attributes": {
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"message": "We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-02T22:44:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699269",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We are seeing the lag increase to 55 minutes. Our team is continuing to work to mitigate the issue. We will provide another update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-02T22:55:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699327",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"message": "This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-09-02T23:34:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699491",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-02T22:44:00.000Z",
"title": "Conversations Not Loading in Dashboard"
},
"id": "1047779",
"relationships": {
"status_updates": {
"data": [
{
"id": "5699269",
"type": "status_update"
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{
"id": "5699327",
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{
"id": "5699491",
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}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-01T17:05:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5691909",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We have determined that ~5% of calls are restarting. Our fallback mechanism in place ensures that these calls safely reconnect. There should be no other impact to calls. We are continuing to investigate.",
"notify_subscribers": false,
"published_at": "2026-09-01T17:27:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5692031",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
}
],
"message": "The issue affecting voice call restarts has been resolved.\n\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": false,
"published_at": "2026-09-01T17:33:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5692086",
"type": "status_update"
},
{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
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}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-01T17:05:00.000Z",
"title": "Investigating Elevated Errors on Voice Calls"
},
"id": "1045462",
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"id": "5691909",
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},
{
"id": "5692086",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
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{
"status": "resolved",
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{
"status": "resolved",
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{
"status": "resolved",
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{
"status": "resolved",
"status_page_resource_id": "8848263"
}
],
"message": "This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.",
"notify_subscribers": true,
"published_at": "2026-09-01T03:27:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5687792",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
},
{
"status": "degraded",
"status_page_resource_id": "8848263"
}
],
"message": "We are continuing to investigate this issue. We will provide more updates in 30 minutes. ",
"notify_subscribers": true,
"published_at": "2026-08-31T16:32:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685043",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
},
{
"status": "degraded",
"status_page_resource_id": "8848263"
}
],
"message": "We are continuing to investigate this issue. We will provide more updates as we work towards a confirmed resolution.",
"notify_subscribers": true,
"published_at": "2026-08-31T18:20:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685467",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
},
{
"status": "degraded",
"status_page_resource_id": "8848263"
}
],
"message": "The errors from this issue have been resolved. Some customers may still experience elevated response latency, specifically at the higher end (P95+) of end-to-end response times, while we wait for full resolution from our upstream AI provider. We're continuing to monitor and will post again once we've confirmed full recovery.",
"notify_subscribers": true,
"published_at": "2026-08-31T20:50:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5686229",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We've identified an issue causing delays or interruptions for some conversations. We've identified the cause and are actively working to resolve it. We'll provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-31T15:00:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5684692",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848261"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
},
{
"status": "resolved",
"status_page_resource_id": "8848263"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-31T15:00:00.000Z",
"title": "Delayed AI Responses"
},
"id": "1043228",
"relationships": {
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"data": [
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"id": "5687792",
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{
"id": "5685043",
"type": "status_update"
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{
"id": "5685467",
"type": "status_update"
},
{
"id": "5686229",
"type": "status_update"
},
{
"id": "5684692",
"type": "status_update"
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}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848264"
}
],
"message": "We have identified the root cause of this issue and a fix has been deployed. This issue is now resolved.\n\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-08-31T19:05:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685659",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848264"
}
],
"message": "We're investigating an issue causing conversations to intermittently fail to load in the dashboard for some customers. This does not affect live conversation handling or agent performance. We're actively looking into the cause and will provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-31T18:56:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685616",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848264"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-31T18:56:00.000Z",
"title": "Conversations Not Loading in Dashboard"
},
"id": "1043499",
"relationships": {
"status_updates": {
"data": [
{
"id": "5685659",
"type": "status_update"
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{
"id": "5685616",
"type": "status_update"
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]
}
},
"type": "status_report"
},
{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
}
],
"message": "This issue has been resolved.\n\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-08-31T18:37:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685714",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We've identified an issue with a third-party transcription provider that is causing increased call restarts and, for a subset of customers, call failures on voice. We've identified the root cause and are actively working on migrating traffic to resolve the symptoms. We'll provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-31T18:30:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5685600",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-31T18:30:00.000Z",
"title": "Voice Call Errors"
},
"id": "1043494",
"relationships": {
"status_updates": {
"data": [
{
"id": "5685714",
"type": "status_update"
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{
"id": "5685600",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update. ",
"notify_subscribers": true,
"published_at": "2026-08-28T23:43:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5671567",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 36 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update. ",
"notify_subscribers": true,
"published_at": "2026-08-29T00:16:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5671689",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"message": "This has been resolved. ",
"notify_subscribers": true,
"published_at": "2026-08-29T01:51:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5671978",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour",
"notify_subscribers": true,
"published_at": "2026-08-28T20:52:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5670566",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-28T20:52:00.000Z",
"title": "Investigating Delays in Conversation Search and Filtering"
},
"id": "1038171",
"relationships": {
"status_updates": {
"data": [
{
"id": "5671567",
"type": "status_update"
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{
"id": "5671689",
"type": "status_update"
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{
"id": "5671978",
"type": "status_update"
},
{
"id": "5670566",
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}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848264"
}
],
"message": "We're currently investigating an issue causing elevated errors affecting Duet scheduled tasks. Our team is actively working to identify the cause and restore full service. We'll provide another update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-27T20:22:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5665124",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848264"
}
],
"message": "The issue affecting Duet scheduled runs has been resolved.\n\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-08-27T20:36:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5665186",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848264"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-27T20:22:00.000Z",
"title": "Investigating Elevated Errors For Duet Scheduled Tasks"
},
"id": "1036546",
"relationships": {
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"data": [
{
"id": "5665124",
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{
"id": "5665186",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848264"
}
],
"message": "We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 1 hour lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-26T21:17:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5659831",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848264"
}
],
"message": "We have identified the delays (approximately 1 hour) affecting conversation search and filtering, as well as alerts, are related to an upstream provider we use for query processing. Live agent responses to end users remain unaffected. Our team is actively scaling processing throughput to work down the backlog. We'll provide another update within 30 minutes or once resolved.",
"notify_subscribers": true,
"published_at": "2026-08-26T21:43:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5659907",
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},
{
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"message": "The issue affecting the admin portal has been resolved.\n\nThank you for your patience and understanding.",
"notify_subscribers": false,
"published_at": "2026-08-27T00:14:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5660385",
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},
{
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],
"message": "We are still waiting on upstream provider for full resolution.",
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"published_at": "2026-08-26T23:14:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5660200",
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},
{
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"aggregate_state": "resolved",
"ends_at": null,
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"title": "Investigating Delays in Conversation Search \u0026 Filtering"
},
"id": "1034829",
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"message": "Service recovery is underway, and performance has returned to normal across all channels. Our team will continue to monitor the system closely to ensure ongoing stability.",
"notify_subscribers": true,
"published_at": "2026-08-20T17:25:00.000Z",
"published_at_timezone": "Eastern Time (US \u0026 Canada)"
},
"id": "5625601",
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{
"attributes": {
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],
"message": "We are experiencing a major service disruption due to degradations with our cloud service provider. We're seeing elevated incoming call failures and increased latency. Our engineering team is actively investigating and we'll continue to post updates.\n\n",
"notify_subscribers": true,
"published_at": "2026-08-20T16:14:00.000Z",
"published_at_timezone": "Eastern Time (US \u0026 Canada)"
},
"id": "5625126",
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{
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"message": "We are currently investigating intermittent instability. Some calls may experience increased latency or fail to connect.\n\nOur team is actively working to identify the cause and restore normal service. We’ll share another update as soon as we have more information.",
"notify_subscribers": true,
"published_at": "2026-08-20T14:58:00.000Z",
"published_at_timezone": "Eastern Time (US \u0026 Canada)"
},
"id": "5624931",
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{
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"ends_at": null,
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"title": "Intermittent instability affecting incoming calls"
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"message": "We’re currently investigating an issue affecting a subset of customers using Salesforce integrations.\n\nSome customers may experience degraded integration performance with escalations. We are actively monitoring the issue and will reach out directly to customers if we identify impact to their environment.\n\nWe’ll provide an update as more information becomes available.\n",
"notify_subscribers": true,
"published_at": "2026-08-19T20:21:00.000Z",
"published_at_timezone": "Eastern Time (US \u0026 Canada)"
},
"id": "5620026",
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},
{
"attributes": {
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"status": "resolved",
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],
"message": "The issue affecting a subset of customers using Salesforce integrations has been resolved.\n\nService has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.",
"notify_subscribers": true,
"published_at": "2026-08-19T22:14:00.000Z",
"published_at_timezone": "Eastern Time (US \u0026 Canada)"
},
"id": "5620112",
"type": "status_update"
},
{
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-19T20:21:00.000Z",
"title": "Degraded Salesforce Integration Performance"
},
"id": "1021941",
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"attributes": {
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],
"message": "An outage of one of our providers, GitHub, is impacting the ability to save changes on the platform or publish new agent versions. We have temporarily disabled publishing new agent versions while we wait for the impact to be resolved. Current agent versions and underlying agent functionality are not impacted. For any urgent changes, please reach out to your Decagon representative.",
"notify_subscribers": true,
"published_at": "2026-08-17T14:35:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5605277",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
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"status": "resolved",
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],
"message": "The issue has now been resolved and we have fully recovered",
"notify_subscribers": true,
"published_at": "2026-08-17T17:33:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5606095",
"type": "status_update"
},
{
"attributes": {
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],
"message": "This degradation has been resolved and we have seen full recovery in the EU. Impacts are still ongoing for the US deployment region.",
"notify_subscribers": true,
"published_at": "2026-08-17T16:55:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5605979",
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{
"attributes": {
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"status": "degraded",
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{
"status": "degraded",
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],
"message": "We are continuing to experience an impact to agent versioning as a result of the GitHub outage. Our team is investigating mitigations in the interim.",
"notify_subscribers": true,
"published_at": "2026-08-17T16:20:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5605764",
"type": "status_update"
},
{
"attributes": {
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-17T14:35:00.000Z",
"title": "Agent Versioning temporarily in read only mode"
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"id": "1017514",
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{
"attributes": {
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"status": "degraded",
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],
"message": "We’ve deployed a fix for the issue affecting voice conversation latency, and systems are beginning to recover.\n\nOur team is monitoring performance and stability closely. We’ll provide another update once we confirm full resolution.",
"notify_subscribers": true,
"published_at": "2026-08-10T22:49:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5570800",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
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"status": "degraded",
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}
],
"message": "We’re currently investigating reports of an issue affecting certain voice conversations latency. Our team is working to identify the cause and will provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-08-10T22:17:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5570692",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
"status_page_resource_id": "8848260"
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],
"message": "The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal.\n\nImpact Window: 3:17pm PT – 6:38pm PT\n\nWe will continue to monitor and will reach out to impacted teams with a preliminary post-incident review within 48hrs. Thank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-08-11T01:38:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5570868",
"type": "status_update"
},
{
"attributes": {
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-10T22:17:00.000Z",
"title": "Investigating Issue with Certain Voice Conversations - Resolved"
},
"id": "1007954",
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{
"attributes": {
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],
"message": "We are continuing to investigate the intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.",
"notify_subscribers": true,
"published_at": "2026-08-05T19:14:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5533035",
"type": "status_update"
},
{
"attributes": {
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],
"message": "The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.",
"notify_subscribers": true,
"published_at": "2026-08-05T19:39:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5533162",
"type": "status_update"
},
{
"attributes": {
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],
"message": "Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.",
"notify_subscribers": true,
"published_at": "2026-08-05T18:32:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5532945",
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},
{
"attributes": {
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"title": "Intermittent Service Degradation"
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],
"message": "The issue affecting conversation processing has been resolved.\nImpact Window: 13:55 PST – 15:02 PST\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.",
"notify_subscribers": true,
"published_at": "2026-08-03T22:28:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5522200",
"type": "status_update"
},
{
"attributes": {
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],
"message": "We are currently investigating intermittent service degradation affecting conversation processing.\nOur team is actively working on a resolution. We will provide updates as more information becomes available.",
"notify_subscribers": true,
"published_at": "2026-08-03T21:51:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5522060",
"type": "status_update"
},
{
"attributes": {
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],
"aggregate_state": "resolved",
"ends_at": null,
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"title": "Investigating Intermittent Service Degradation "
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}