Snapshot 26907
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"4rz5hh1m7mmt",
"1dpfj74cj2w9",
"j2hknqxv30dy",
"3blmzx1tvlqh",
"qdn3wffd06ty",
"wbvc8g6yl1dp"
],
"created_at": "2023-03-15T16:25:11.128-04:00",
"description": null,
"group_id": null,
"id": "9325rssrcz7g",
"name": "Maxio Platform",
"page_id": "j93twpx7qc0f",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-03-15T16:28:59.838-04:00"
},
{
"components": [
"d2dhw7srvrzc",
"dwfxm0mndh80",
"w09pxx1rc3kk",
"82zqvkssq745",
"r39dl30sfcq9",
"8yp4tx4gfs3f",
"4yx9sp9t5bfz",
"5rh3pvpxb1pn",
"2f4t0zsh65gy",
"dl244hlzlnrx",
"g4rgsdnvbhxj"
],
"created_at": "2023-03-15T16:15:15.087-04:00",
"description": null,
"group_id": null,
"id": "865p0q4l5rk0",
"name": "Maxio Advanced Billing",
"page_id": "j93twpx7qc0f",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-26T16:52:03.688-04:00"
},
{
"components": [
"4ldx04wmwqz0",
"m7mqx1pzxz12",
"lw17bjyz731n",
"70n2yljr9q4n",
"dh67fpk5rhdv",
"vjknglcbwyht",
"p3sj127jq43q",
"ydpqcfb5hcc2",
"ksmtghyzsjy2",
"ymjn8mns9kkv"
],
"created_at": "2026-06-26T16:51:52.026-04:00",
"description": null,
"group_id": null,
"id": "plg66xggjhjz",
"name": "Maxio CPQ",
"page_id": "j93twpx7qc0f",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-26T16:52:03.703-04:00"
},
{
"created_at": "2023-09-01T15:25:21.529-04:00",
"description": null,
"group_id": null,
"id": "4wgvt16xcch6",
"name": "Intuit Developer Group QuickBooks Online API",
"page_id": "j93twpx7qc0f",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-01T02:19:02.853-04:00"
},
{
"created_at": "2023-09-01T15:25:29.569-04:00",
"description": null,
"group_id": null,
"id": "qg9wcp46lcyg",
"name": "Intuit Developer Group Webhooks",
"page_id": "j93twpx7qc0f",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-07-07T23:30:22.949-04:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2023-03-15T16:20:05.356-04:00",
"description": null,
"group_id": "865p0q4l5rk0",
"id": "g4rgsdnvbhxj",
"name": "Data Exports",
"page_id": "j93twpx7qc0f",
"position": 11,
"showcase": true,
"start_date": "2023-03-13T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-18T19:53:05.399-04:00"
}
],
"created_at": "2026-09-18T19:02:53.850-04:00",
"id": "tflscwckxjmw",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "g4rgsdnvbhxj",
"name": "Maxio Advanced Billing - Data Exports",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue affecting some Advanced Billing CSV exports has been resolved, and new exports are completing normally.\n\nExports that became stuck prior to the fix may not complete and will need to be removed and re-run.\n\nWe sincerely apologize for the disruption and appreciate your patience while we worked to resolve this issue.",
"created_at": "2026-09-18T19:53:05.436-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T19:53:05.436-04:00",
"id": "sjwfrmysq4pk",
"incident_id": "tflscwckxjmw",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T19:53:05.436-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "g4rgsdnvbhxj",
"name": "Maxio Advanced Billing - Data Exports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-18T19:32:23.105-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T19:32:23.105-04:00",
"id": "9rt69j6t5rgz",
"incident_id": "tflscwckxjmw",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T19:32:23.105-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "g4rgsdnvbhxj",
"name": "Maxio Advanced Billing - Data Exports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-09-18T19:18:44.834-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T19:18:44.834-04:00",
"id": "q021zf2q2fyt",
"incident_id": "tflscwckxjmw",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T19:18:44.834-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "g4rgsdnvbhxj",
"name": "Maxio Advanced Billing - Data Exports",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating an issue causing some Advanced Billing CSV exports to remain in a processing state longer than expected.\n\nWe will provide another update as more information becomes available.",
"created_at": "2026-09-18T19:02:53.940-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T19:02:53.940-04:00",
"id": "l7vw1rs2dpdb",
"incident_id": "tflscwckxjmw",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T19:02:53.940-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-18T19:32:23.105-04:00",
"name": "Advanced Billing CSV Exports Delayed",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-18T19:53:05.436-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wqt9tq5xr3k3",
"started_at": "2026-09-18T19:02:53.839-04:00",
"status": "resolved",
"updated_at": "2026-09-18T19:53:05.453-04:00"
},
{
"components": [
{
"created_at": "2026-06-26T16:51:52.072-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "4ldx04wmwqz0",
"name": "Maxio CPQ Console",
"page_id": "j93twpx7qc0f",
"position": 1,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:03:02.082-04:00"
},
{
"created_at": "2026-06-26T16:54:00.785-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "m7mqx1pzxz12",
"name": "Maxio CPQ API",
"page_id": "j93twpx7qc0f",
"position": 2,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:03:30.233-04:00"
},
{
"created_at": "2026-06-26T16:55:04.568-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "lw17bjyz731n",
"name": "DocuSign Integration",
"page_id": "j93twpx7qc0f",
"position": 3,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:09:49.453-04:00"
},
{
"created_at": "2026-06-26T16:57:06.924-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "70n2yljr9q4n",
"name": "Revops eSignature",
"page_id": "j93twpx7qc0f",
"position": 4,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:10:11.054-04:00"
},
{
"created_at": "2026-06-26T16:57:20.759-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "dh67fpk5rhdv",
"name": "Salesforce Integration",
"page_id": "j93twpx7qc0f",
"position": 5,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:11:49.106-04:00"
},
{
"created_at": "2026-06-26T16:57:39.641-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "vjknglcbwyht",
"name": "HubSpot Integration",
"page_id": "j93twpx7qc0f",
"position": 6,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:12:10.718-04:00"
},
{
"created_at": "2026-06-26T16:58:44.332-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "p3sj127jq43q",
"name": "Stripe Integration",
"page_id": "j93twpx7qc0f",
"position": 7,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:14:14.926-04:00"
},
{
"created_at": "2026-06-26T17:01:32.667-04:00",
"description": null,
"group_id": "plg66xggjhjz",
"id": "ymjn8mns9kkv",
"name": "Webhooks",
"page_id": "j93twpx7qc0f",
"position": 10,
"showcase": true,
"start_date": "2026-06-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-01T12:13:02.947-04:00"
}
],
"created_at": "2026-09-01T11:40:03.383-04:00",
"id": "m93lcg0fnmgp",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4ldx04wmwqz0",
"name": "Maxio CPQ - Maxio CPQ Console",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m7mqx1pzxz12",
"name": "Maxio CPQ - Maxio CPQ API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lw17bjyz731n",
"name": "Maxio CPQ - DocuSign Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "70n2yljr9q4n",
"name": "Maxio CPQ - Revops eSignature",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dh67fpk5rhdv",
"name": "Maxio CPQ - Salesforce Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vjknglcbwyht",
"name": "Maxio CPQ - HubSpot Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3sj127jq43q",
"name": "Maxio CPQ - Stripe Integration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ymjn8mns9kkv",
"name": "Maxio CPQ - Webhooks",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved. Thank you for your patience while we worked to restore service, and we sincerely apologize for the disruption.",
"created_at": "2026-09-01T12:11:23.483-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T12:11:23.483-04:00",
"id": "prptrdqgfd13",
"incident_id": "m93lcg0fnmgp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T12:11:23.483-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4ldx04wmwqz0",
"name": "Maxio CPQ - Maxio CPQ Console",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "m7mqx1pzxz12",
"name": "Maxio CPQ - Maxio CPQ API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "lw17bjyz731n",
"name": "Maxio CPQ - DocuSign Integration",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "70n2yljr9q4n",
"name": "Maxio CPQ - Revops eSignature",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "dh67fpk5rhdv",
"name": "Maxio CPQ - Salesforce Integration",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "vjknglcbwyht",
"name": "Maxio CPQ - HubSpot Integration",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "p3sj127jq43q",
"name": "Maxio CPQ - Stripe Integration",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "ymjn8mns9kkv",
"name": "Maxio CPQ - Webhooks",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-01T11:57:46.461-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T11:57:46.461-04:00",
"id": "qf2x13smldwh",
"incident_id": "m93lcg0fnmgp",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T11:57:46.461-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4ldx04wmwqz0",
"name": "Maxio CPQ - Maxio CPQ Console",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "m7mqx1pzxz12",
"name": "Maxio CPQ - Maxio CPQ API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "lw17bjyz731n",
"name": "Maxio CPQ - DocuSign Integration",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "70n2yljr9q4n",
"name": "Maxio CPQ - Revops eSignature",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "dh67fpk5rhdv",
"name": "Maxio CPQ - Salesforce Integration",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "vjknglcbwyht",
"name": "Maxio CPQ - HubSpot Integration",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "p3sj127jq43q",
"name": "Maxio CPQ - Stripe Integration",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "ymjn8mns9kkv",
"name": "Maxio CPQ - Webhooks",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are investigating an issue affecting access to Maxio CPQ. Users are currently experiencing errors when attempting to access the application.\n\nOur team is actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.",
"created_at": "2026-09-01T11:40:03.603-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T11:40:03.603-04:00",
"id": "5048ylhfh2yg",
"incident_id": "m93lcg0fnmgp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T11:40:03.603-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-01T11:57:46.461-04:00",
"name": "Maxio CPQ Service Disruption",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-01T12:11:23.483-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/5w50lnm8bcdl",
"started_at": "2026-09-01T11:40:03.361-04:00",
"status": "resolved",
"updated_at": "2026-09-01T12:11:23.501-04:00"
},
{
"components": [],
"created_at": "2026-07-24T07:21:27.289-04:00",
"id": "3qmygpdbg8kc",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "This incident has been resolved.",
"created_at": "2026-07-24T07:32:52.581-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-24T07:32:52.581-04:00",
"id": "jscbgh3vscbd",
"incident_id": "3qmygpdbg8kc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T07:32:52.581-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are aware of and investigating issues affecting access to Maxio Advanced Billing due to a third-party service issue. We are actively monitoring the situation and will provide updates as more information becomes available.",
"created_at": "2026-07-24T07:21:27.325-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-24T07:21:27.325-04:00",
"id": "vblxjhfmcw8v",
"incident_id": "3qmygpdbg8kc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T07:21:27.325-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-24T07:21:27.325-04:00",
"name": "Maxio Advanced Billing Service Disruption (Third-Party Service Issue)",
"page_id": "j93twpx7qc0f",
"postmortem_body": "On **July 24, 2026**, between 10:58 UTC and 11:10 UTC, Maxio Advanced Billing experienced a brief service disruption caused by an issue with a third-party service provider outage.\n\nDuring the incident, API requests to Maxio Advanced Billing may have failed or returned errors. If your integrations encountered failed API requests during the disruption, we recommend retrying any requests that did not complete successfully.\n\nWe apologize for the inconvenience and appreciate your patience while the issue was investigated and resolved.",
"postmortem_body_last_updated_at": "2026-07-24T07:57:03.718-04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-07-24T07:57:03.718-04:00",
"reminder_intervals": null,
"resolved_at": "2026-07-24T07:32:52.581-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/29grcw7qyn21",
"started_at": "2026-07-24T07:21:27.282-04:00",
"status": "resolved",
"updated_at": "2026-07-24T07:57:03.738-04:00"
},
{
"components": [
{
"created_at": "2023-03-15T16:17:05.341-04:00",
"description": null,
"group_id": "865p0q4l5rk0",
"id": "82zqvkssq745",
"name": "Chargify.js (Maxio.js)",
"page_id": "j93twpx7qc0f",
"position": 4,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-10T11:11:05.894-04:00"
}
],
"created_at": "2026-07-10T11:07:54.722-04:00",
"id": "mbk7jmmf8ydl",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "82zqvkssq745",
"name": "Maxio Advanced Billing - Chargify.js (Maxio.js)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-10T11:11:05.924-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T11:11:05.924-04:00",
"id": "mxbrg95zs5vy",
"incident_id": "mbk7jmmf8ydl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T11:11:05.924-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "82zqvkssq745",
"name": "Maxio Advanced Billing - Chargify.js (Maxio.js)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-10T11:08:30.661-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T11:08:30.661-04:00",
"id": "s6dj6z6b3s4s",
"incident_id": "mbk7jmmf8ydl",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T11:08:30.661-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "82zqvkssq745",
"name": "Maxio Advanced Billing - Chargify.js (Maxio.js)",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-07-10T11:07:54.789-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T11:07:54.789-04:00",
"id": "r4d09c44y438",
"incident_id": "mbk7jmmf8ydl",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T11:07:54.789-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-10T11:08:30.661-04:00",
"name": "Public Signup Page Degradation",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-10T11:11:05.924-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/lx5k6nqdps31",
"started_at": "2026-07-10T11:07:54.713-04:00",
"status": "resolved",
"updated_at": "2026-07-10T11:11:05.939-04:00"
},
{
"components": [
{
"created_at": "2023-03-15T16:25:11.147-04:00",
"description": null,
"group_id": "9325rssrcz7g",
"id": "4rz5hh1m7mmt",
"name": "Main Application",
"page_id": "j93twpx7qc0f",
"position": 1,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-05-08T10:15:18.672-04:00"
}
],
"created_at": "2026-07-07T07:55:34.000-04:00",
"id": "qxg9fpcy7nm4",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "4rz5hh1m7mmt",
"name": "Maxio Platform - Main Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Maxio Core encountered issues with UI Elements not displaying correctly within the application. Our engineering team quickly identified and resolved the issue.",
"created_at": "2026-07-07T07:55:34.769-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-07T07:55:34.000-04:00",
"id": "7658f8p6nhsk",
"incident_id": "qxg9fpcy7nm4",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-07T07:59:09.847-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Maxio Core UI Elements not displaying correctly",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-07T07:55:34.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/8ym8kwcx9t7b",
"started_at": "2026-07-07T07:55:34.000-04:00",
"status": "resolved",
"updated_at": "2026-07-07T08:03:17.103-04:00"
},
{
"components": [
{
"created_at": "2023-06-23T14:10:50.256-04:00",
"description": "e-Invoicing is used to email invoices to customers and take payments for those invoices.",
"group_id": "9325rssrcz7g",
"id": "wbvc8g6yl1dp",
"name": "e-Invoicing",
"page_id": "j93twpx7qc0f",
"position": 6,
"showcase": true,
"start_date": "2023-03-24T20:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-19T15:17:08.597-04:00"
}
],
"created_at": "2026-06-19T13:59:35.152-04:00",
"id": "gv0ptddbtwtj",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "wbvc8g6yl1dp",
"name": "Maxio Platform - e-Invoicing",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.\n\nAs part of our remediation efforts, we identified invoices impacted by the issue and are actively resending any affected e-Bills that had not already been resent manually after the fix was released.\n\nNo further customer action is required at this time.\n\nWe apologize for the disruption this caused and appreciate your patience while our team investigated and resolved the issue.",
"created_at": "2026-06-19T17:36:20.966-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-19T17:36:20.966-04:00",
"id": "4gr3vl75yyq4",
"incident_id": "gv0ptddbtwtj",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-19T17:36:20.966-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "wbvc8g6yl1dp",
"name": "Maxio Platform - e-Invoicing",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-19T15:17:08.625-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-19T15:17:08.625-04:00",
"id": "1714jybg6672",
"incident_id": "gv0ptddbtwtj",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-19T15:17:08.625-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "wbvc8g6yl1dp",
"name": "Maxio Platform - e-Invoicing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-06-19T14:42:05.793-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-19T14:42:05.793-04:00",
"id": "sfcbz2wdp926",
"incident_id": "gv0ptddbtwtj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-19T14:42:05.793-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "wbvc8g6yl1dp",
"name": "Maxio Platform - e-Invoicing",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of e-invoice emails not being sent.",
"created_at": "2026-06-19T13:59:35.223-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-19T13:59:35.223-04:00",
"id": "9x9xrcdc5063",
"incident_id": "gv0ptddbtwtj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-19T13:59:35.223-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-19T15:17:08.625-04:00",
"name": "Maxio E-Invoicing Degraded Performance",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-19T17:36:20.966-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fbhhv9mtjfld",
"started_at": "2026-06-19T13:59:35.143-04:00",
"status": "resolved",
"updated_at": "2026-06-19T17:36:20.984-04:00"
},
{
"components": [
{
"created_at": "2023-03-15T16:18:25.931-04:00",
"description": null,
"group_id": "865p0q4l5rk0",
"id": "5rh3pvpxb1pn",
"name": "Integrations to 3rd Party Services",
"page_id": "j93twpx7qc0f",
"position": 8,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-15T16:21:17.014-04:00"
}
],
"created_at": "2026-06-15T15:30:43.617-04:00",
"id": "37lytg10v6mn",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-15T16:25:19.317-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-15T16:25:19.317-04:00",
"id": "52ynz8wx9n9z",
"incident_id": "37lytg10v6mn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-15T16:25:19.317-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-15T16:21:17.048-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-15T16:21:17.048-04:00",
"id": "1x362pl9v38z",
"incident_id": "37lytg10v6mn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-15T16:21:17.048-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-06-15T15:50:05.798-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-15T15:50:05.798-04:00",
"id": "0rg6c9cqwzcr",
"incident_id": "37lytg10v6mn",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-15T15:50:05.798-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue affecting the Maxio HubSpot integration. Some merchants may be unable to create subscriptions from HubSpot deals. Our team has identified a likely source of the issue and is actively working on mitigation. We will provide another update once we have more information.",
"created_at": "2026-06-15T15:30:43.708-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-15T15:30:43.708-04:00",
"id": "8q4vlzbrrkqy",
"incident_id": "37lytg10v6mn",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-15T15:30:43.708-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-15T16:21:17.048-04:00",
"name": "Advanced Billing HubSpot Integration Subscription Creation Failures",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-15T16:25:19.317-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/85vqk7l60ygm",
"started_at": "2026-06-15T15:30:43.607-04:00",
"status": "resolved",
"updated_at": "2026-06-15T16:25:19.334-04:00"
},
{
"components": [
{
"created_at": "2023-03-15T16:16:29.615-04:00",
"description": null,
"group_id": "865p0q4l5rk0",
"id": "w09pxx1rc3kk",
"name": "API",
"page_id": "j93twpx7qc0f",
"position": 3,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-24T07:35:29.832-04:00"
},
{
"created_at": "2023-03-15T16:18:25.931-04:00",
"description": null,
"group_id": "865p0q4l5rk0",
"id": "5rh3pvpxb1pn",
"name": "Integrations to 3rd Party Services",
"page_id": "j93twpx7qc0f",
"position": 8,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-15T16:21:17.014-04:00"
}
],
"created_at": "2026-06-10T14:58:22.000-04:00",
"id": "5pq0rs6b1y36",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "w09pxx1rc3kk",
"name": "Maxio Advanced Billing - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.\n\nOur team has implemented a fix and confirmed that impacted requests are processing normally again, including affected integration workflows.\n\nWe sincerely apologize for the disruption and appreciate your patience while we worked to restore service.",
"created_at": "2026-06-10T16:47:12.416-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-10T16:47:12.416-04:00",
"id": "wxwnmzhln3xr",
"incident_id": "5pq0rs6b1y36",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-10T16:47:12.416-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w09pxx1rc3kk",
"name": "Maxio Advanced Billing - API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-10T15:58:08.157-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-10T15:58:08.157-04:00",
"id": "164kcps9rm8b",
"incident_id": "5pq0rs6b1y36",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-10T15:58:08.157-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w09pxx1rc3kk",
"name": "Maxio Advanced Billing - API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-06-10T15:27:51.729-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-10T15:27:51.729-04:00",
"id": "5dknjvxj7f5x",
"incident_id": "5pq0rs6b1y36",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-10T15:27:51.729-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w09pxx1rc3kk",
"name": "Maxio Advanced Billing - API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "5rh3pvpxb1pn",
"name": "Maxio Advanced Billing - Integrations to 3rd Party Services",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We have identified the underlying issue and are actively working to restore expected behavior as quickly as possible.",
"created_at": "2026-06-10T14:58:22.783-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-10T14:58:22.000-04:00",
"id": "0cl24pfmy6gr",
"incident_id": "5pq0rs6b1y36",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-10T15:06:48.100-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-10T15:58:08.157-04:00",
"name": "Advanced Billing Subscriptions API endpoints rejecting unrecognized fields",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-10T16:47:12.416-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/qnl0ybvdfv5s",
"started_at": "2026-06-10T14:58:22.000-04:00",
"status": "resolved",
"updated_at": "2026-06-10T16:47:12.432-04:00"
},
{
"components": [],
"created_at": "2026-05-22T08:30:00.000-04:00",
"id": "9mf143glr2bd",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "Maxio encountered issues with icons not displaying within the application. Our engineering team quickly identified and resolved the issue.",
"created_at": "2026-05-22T09:18:15.472-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-22T08:30:00.000-04:00",
"id": "t2k0hr8f6fv4",
"incident_id": "9mf143glr2bd",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-22T09:18:15.472-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "App Icons Not Displaying",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-22T08:30:00.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/gh86b4xlpnzj",
"started_at": "2026-05-22T09:18:15.423-04:00",
"status": "resolved",
"updated_at": "2026-05-22T09:18:34.713-04:00"
},
{
"components": [
{
"created_at": "2023-03-15T16:25:11.147-04:00",
"description": null,
"group_id": "9325rssrcz7g",
"id": "4rz5hh1m7mmt",
"name": "Main Application",
"page_id": "j93twpx7qc0f",
"position": 1,
"showcase": true,
"start_date": "2023-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-05-08T10:15:18.672-04:00"
}
],
"created_at": "2026-05-08T09:44:45.609-04:00",
"id": "x18srhzz4w4v",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4rz5hh1m7mmt",
"name": "Maxio Platform - Main Application",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "The incident causing unexpected 503 errors during today’s platform release has been resolved. Some customers may continue to briefly experience cached errors for the next few minutes as systems fully recover.",
"created_at": "2026-05-08T10:15:18.699-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-08T10:15:18.000-04:00",
"id": "rbb3zbdmnlf0",
"incident_id": "x18srhzz4w4v",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-08T10:25:18.557-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4rz5hh1m7mmt",
"name": "Maxio Platform - Main Application",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating elevated 503 errors. Some customers may experience intermittent errors or degraded availability.\n\nOur engineering team is actively working to identify the root cause and mitigate the impact. We will provide another update as soon as we have more information.",
"created_at": "2026-05-08T09:44:45.706-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-08T09:44:45.706-04:00",
"id": "w8nc4zhsgwcv",
"incident_id": "x18srhzz4w4v",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-08T09:44:45.706-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Maxio Platform 503 Errors",
"page_id": "j93twpx7qc0f",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-08T10:15:18.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/7y73yyfk8n2q",
"started_at": "2026-05-08T09:44:45.599-04:00",
"status": "resolved",
"updated_at": "2026-05-08T10:25:18.573-04:00"
}
],
"page": {
"id": "j93twpx7qc0f",
"name": "Maxio",
"url": "https://maxio.statuspage.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}