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New Meet Zonka Feedback MCP Server, built to make your CX data queryable in Claude, ChatGPT, and more. Explore Book a Demo Book a Demo Terms & Policies At Zonka Feedback, we’re committed to keeping your data secure, your private information private, and being transparent about our practices as a business. For any questions, please reach out to your Account Manager or email us at [email protected] CONTENTS Terms of Use Privacy Policy Cookies Policy Third Party Subprocessors Acceptable Use Policy Third-Party Subprocessors Last updated October 14, 2025 Zonka Technologies engages and uses third-party subprocessors to provide its services. What is a third-party Subprocessor? A subprocessor is a vendor Zonka Technologies uses to process data on behalf of our customers, who are the data controllers of that data. Prior to engaging any third party Subprocessor, Zonka Technologies performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations. Subprocessors Subprocessors for US For accounts hosted in the USA, the following subprocessors are being engaged. (All accounts, except for EU & UK accounts, are by default hosted in the US.) Subprocessor Purpose Location Amazon Web Services Infrastructure Hosting US MongoDB Database Hosting / Development Software US Cloudfront Content Delivery Network Provider Edge Location Intercom Support Services US Hubspot Marketing, CRM & Tickets US FastSpring Payments & Subscriptions US Twilio SMS / Messaging Service US Gupshup India SMS / Messaging Service (only used if you’re sending SMSes to India) India Sendgrid Email Service US Amazon SES Email Service US Mixpanel Event Logging for Analytics US OpenAI AI-based Processing Services (applicable only if you’re opting for AI features) US Infobip WhatsApp Service US/India Subprocessors for EU For accounts hosted in the EU , the following subprocessors are being engaged. Subprocessor Purpose Location Amazon Web Services Infrastructure Hosting EU MongoDB Database Hosting / Development Software EU Cloudfront Content Delivery Network Provider Edge Location Intercom Support Services US Hubspot Marketing, CRM & Tickets US FastSpring Payments & Subscriptions US Twilio SMS / Messaging Service (only used if you’re using SMS Surveys or Alerts) US Gupshup SMS / Messaging Service (only used if you’re sending SMSes to India) India Sendgrid Email Service US Amazon SES Email Service US Mixpanel Event Logging for Analytics US OpenAI AI-based Processing Services (applicable only if you’re opting for AI features) EU Infobip WhatsApp Service US/India/EU Subprocessors for IN For accounts hosted in India, the following subprocessors are being engaged. Subprocessor Purpose Location Amazon Web Services Infrastructure Hosting IN MongoDB Database Hosting / Development Software IN Cloudfront Content Delivery Network Provider Edge Location Intercom Support Services US Hubspot Marketing, CRM & Tickets US FastSpring Payments & Subscriptions US Twilio SMS / Messaging Service US Gupshup India SMS / Messaging Service (only used if you’re sending SMSes to India) India Sendgrid Email Service US Amazon SES Email Service US Mixpanel Event Logging for Analytics US OpenAI AI-based Processing Services. (applicable only if you’re opting for AI features) US Infobip WhatsApp Service US/India Subprocessors for Aus For accounts hosted in Australia, the following subprocessors are being engaged. Subprocessor Purpose Location Amazon Web Services Infrastructure Hosting AU MongoDB Database Hosting / Development Software AU Cloudfront Content Delivery Network Provider Edge Location Intercom Support Services US Hubspot Marketing, CRM & Tickets US FastSpring Payments & Subscriptions US Twilio SMS / Messaging Service US Gupshup India SMS / Messaging Service (only used if you’re sending SMSes to India) India Sendgrid Email Service US Amazon SES Email Service US Mixpanel Event Logging for Analytics US OpenAI AI-based Processing Services (applicable only if you’re opting for AI features) AU Infobip WhatsApp Service US/India Updates The Subprocessors used by Zonka Technologies may change over time. Zonka Technologies will update this page with notice of any new or different Subprocessors as appropriate and necessary. PRODUCT FEATURES TOOLS EVALUATION COMPARE WITH FREE TOOLS & RESOURCES COMPANY HELP & RESOURCES Trusted Security Copyright © 2026 - Zonka Technologies Pvt. Ltd. Privacy Policy Terms of Use Cookies Policy +1646 846-6000(Sales) Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.