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Published using Google Docs Report abuseLearn more CoachHub Subprocessor List for Human Coaching - EN - August 5, 2026 - PUBLIC Updated automatically every 5 minutes CoachHub LIST OF OUR SERVICE PROVIDERS FOR THE USE OF THE COACHHUB PLATFORM Last Update - 5 August 2026 If you act as a Controller this list of subprocessors is hereby approved. If CoachHub acts as controller (i.e. when processing CoachHub’s employees data),the following are CoachHub processors. Updates to the approved subprocessor list may be sent by email. Such updates will not materially reduce the level of performance, functionality, security or availability of the Services during the term of an agreement. An objection by the Controller may be made within 30 days after the information being posted on CoachHub public website. In the case of such objection, and subject to the terms of the DPA, CoachHub may terminate any related agreements. In case of such termination, CoachHub shall give a pro rata refund. You can sign up for subprocessor updates here: https://resources.coachhub.com/subprocessor-update-subscription Please note further security and compliance-related information at the CoachHub Trust Center: https://trustcenter.coachhub.com/ Legal Entity (Juristische Person) Activities (Aktivitäten) / Data Category Number(s) (Datenkategorienziffer) Data Center (Rechen- zentrum) Details of personal data processed Mailjet GmbH, Rankestr. 21, 10789 Berlin, Germany Global HQ: 13-13 bis, rue de l’Aubrac, 75012 Paris, France SaaS Sending Automated Emails and related services Germany, France, EU Email address, email contents Okta,Inc 100 First Street, San Francisco, California 94105, USA Single Sign On (SSO) and Login Services Support EU Anonymous use depending on customer setup. TokBox (part of Nexmo, Vonage Holdings Corp), Nexmo Inc., 23 Main Street, Holmdel, NJ 07733. SaaS OpenTok Live Videos Sessions EU Video session between coach and coachee Use only buffers during video transmission transfer: we do not store or record coaching session contents. End to end encrypted depending on connection & customer setup. Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxemburg SaaS, PaaS & IaaS: Storage and Processing of Data Frankfurt, Germany / EU Use for billing data, email, as well as data voluntarily entered in the CoachHub platform by the coachee (see Company Personal Data Categories in Annex 1). Google Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland SaaS Android App Crash Analysis, iOS App Usage and Crash Analysis: • Firebase Cloud Messaging (for push notifications) • Firebase Crash Reporting • Firebase Crashlytics On demand: G Suite: Data Collection and Management Dublin, EU Use as a subprocessor only in case of app crash & consent to submit crash: only IP addresses processed for a few seconds & then anonymized. Crash data can contain personal data. Looker by Google Cloud EMEA Limited, 70 Sir John Rogerson's Quay, Dublin 2, Dublin, Ireland Data Warehouse and Visualization Solution : Analytics, Statistics, Synchronization EU Use for coaching statistics such as average ratings. Stream.io, Inc. 1215 Spruce Street Suite 300, Boulder, CO 80302, United States - Cloud Customer Support - Customer Relationship Management - Marketing Communications - Payment Processing - Customer Feedback/Survey EU Data Generally. All account and billing information, chat user information, chat messaging content, and all data and information which the Customer or End Users input into the Service (collectively, “Customer Data”) We disclose these subprocessors, as depending on customer configuration and coachee choices they may process Personal Data in certain circumstances. for example in case the user posts information to identify the user, which is not a typical case. We believe at least when processed very shortly, IP addresses at least generally do not constitute personal data at least for the subprocessor, because the time is insufficient to identify an individual person (or, in the case of the CCPA: household). Opt in is required, or opt out by company and/or by coachee is generally possible. Nylas, Inc., 944 Market St., San Francisco, CA, 94102 SaaS Calendar synchronization features EU Opt-in: Only relevant information is calendar free/available slots. User must activate this feature. HotJar Limited, Dragonara Business Centre 5th Floor, Dragonara Road,Paceville St Julian's STJ 3141 Malta SaaS Web Analytics Ireland, EU Set up to prevent identification of individual persons, IP addresses processed for a very short time & immediately anonymized Opt-out: Users can completely object/opt out via app interface. MyInterview Ltd (a Radancy Company), Hagag Tower, 156 Menachem Begin, Tel Aviv 6492108, Israel SaaS Show video interviews of Coaches Frankfurt, Germany Use only during onboarding (coach selection). Typically only anonymous coachee data is shared. [Optional] Typeform SL, Carrer Bac de Roda, 163, local, 08018 - Barcelona, Spain SaaS - Used only to provide optional anonymous surveys such as end of program satisfaction surveys Frankfurt, Germany; Virginia, USA Opt-in: Use only for data voluntarily entered by the coachee. (Participation in surveys is opt-in.) [Optional service - applicable only if and to the extent that the Services include psychometric assessments] Blue Excellence GmbH Behlertstrasse 3A, 14467 Potsdam Germany SaaS -Used only for the provision of psychometric Coachee assessment service (e.g. 180-, 360- and DISC-assessments) Germany [Optional service - applicable only if and to the extent that the Services include psychometric assessments] Email address (to invite Coachees and Coachee Counterparts to assessments - only applicable for 360 assessments), IP address, Unique Identifier Number (pseudonymized and Data Subject identifiable only by CoachHub), content of the assessments [Optional service - applicable only if the client purchases the AI Coaching Companion:] Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 Azure OpenAI service - Used only for AI Coaching Companion EU [Optional service - applicable only if the client purchases the AI Coaching Companion:] Data voluntarily entered by the coachee. (Anonymization measures may leave residual personal data in some cases ) Authorized CoachHub Affiliates CoachHub S.A.S. (formerly MoovOne S.A.S. until ca. 2022-01-10) Provision of technical services, support services and maintenance of CoachHub services. France SCCs CoachHub GmbH Germany CoachHub Ltd. United Kingdom CoachHub Inc. United States CoachHub PUBLIC / 2026-08-05