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Subprocessors (Revision 22 October 2025) IDEXX may use the following Subprocessors in the Processing of Customer Personal Data. IDEXX will keep the list of Subprocessors up-to-date to reflect any intended addition or replacement of Subprocessors. To subscribe for notice of changes to this list, please click "Get notifications" below. Get notifications A. IDEXX companies as Subprocessors for all of the Services identified on the DPA Schedules. Name of Subprocessor Purpose Location IDEXX Laboratories, Inc. Account and engineering support US IDEXX Distribution, Inc. Account and engineering support US IDEXX B.V. Account and engineering support Netherlands IDEXX Laboratories Pty Ltd Account and engineering support Australia B. Third party Subprocessors applicable to the following Services 1. Animana Name of Subprocessor Purpose Location Atlassian Internal tracking services for defects and for the delivery of products US AWS Cloud infrastructure EEA, US Bryxx Migration of customer data EEA Datadog Cloud monitoring US Exonet E-mail cloud infrastructure EEA MessageBird sms EEA Salesforce Customer relationship management EEA, US SAP Accounts Receivables, Accounts Payable, Customer demographics storage EEA, US Slack Collaboration tool EEA, US Deepgram AI speech to text transcription US OpenAI AI patient data organization and summarization US 2. SmartFlow Name of Subprocessor Purpose Location Atlassian Internal tracking services for defects and projects US Azure Cloud Infrastructure, DevOps US ChurnZero Customer churn reduction US Cubex Prescription management system that Smartflow integrates with US FreshDesk Cloud based customer support software US Gmail Suite Legacy email solution - only used today to redirect emails to idexx email addresses US Hubspot Historical customer relationship management US MaxMind Geo Redirection by IP address to set the correct timezone US Microsoft Teams Collaboration Tool US Salesforce Customer relationship management US SAP Accounts receivable, accounts payable, customer demographic storage US Sendgrid Email sending to customers US SkyPrepp Online training software Canada Slack Collaboration Tool US VetData Used to communicate with various PIMS US 3. ezyVet Name of Subprocessor Purpose Location Amazon Web Services Data Center Hosting services US Appcues Apple Publisher for IOS Tablet Application US Atlassian Internal tracking services for defects and projects US Azure Cloud Infrastructure, DevOps US FreshDesk Cloud based customer support software US Hubspot Historical customer relationship management US Mavenlink Microsoft Teams Collaboration Tool US Pipedrive Customer relationship management US SAP Accounts receivable, accounts payable, customer demographic storage US Slack Collaboration Tool US Xero Cloud based accounting services US Zoom Video conferencing US Deepgram AI speech to text transcription US OpenAI AI patient data organization and summarization US 4. SmartService Name of Subprocessor Purpose Location Amazon Web Services Data Center Hosting services US Snowflake Data warehousing US Looker Date visualizations US SalesForce Customer relationship management US Splunk Instrument telemetry data exploration US 5. VetConnect Plus Name of Subprocessor Purpose Location Google Data Center Hosting services US Amazon Web Services Hosting services US Snowflake Business process data consolidation tool / data warehouse US Salesforce Customer relationship management US Mix Panel Collect analytical data on the platform to better understand customer interactions and utilisation US 6. rVetLink Name of Subprocessor Purpose Location Tulsa Connect Internet Services Hosting services US Amazon Web Services Hosting services US Salesforce Customer relationship management US Twilio Communication Services US Ring Central Communication Services US Google Looker Studio Data Visualization US Subscribe to be notified of changes to the IDEXX Subprocessor List