Snapshot 27994
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Between 7:12 and 8:53 AM PT today, a task titled \"1 Application waiting on you\" was shown in error to district administrators who logged in to the Clever dashboard during that window. The task referenced another district's pending application invite and was intended for that district only. It has been removed. The task linked only to your own Applications page; no data was shared, changed, or accessed as a result, and no action is needed. If it still appears, refresh your dashboard and you should see it corrected. \n\nWe apologize for the confusion.",
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"body": "Salesforce has resolved this incident. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.",
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"body": "Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.\n\nWe'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident.",
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"body": "Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates.\n\nWe'll post updates here as we learn more. Thank you for your patience.",
"created_at": "2026-09-16T05:20:46.159-07:00",
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"body": "Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting new support requests through affected channels.\n\nThis issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end.\n\nCore Clever services (sync, rostering, login) are not affected by this incident.\n\nWe'll post updates here as we learn more. Thank you for your patience.",
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"body": "This incident has been resolved.",
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"body": "A fix has been implemented and we are monitoring the results.",
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"body": "We are continuing to work on a fix for this issue.",
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"body": "The issue has been identified and a fix is being implemented.",
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"body": "Clever is currently investigating an issue where sync times on connected app pages are displaying inaccurately in the dashboard. As soon as we have more information, we will provide an update.",
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"name": "App pages displaying inaccurate sync times",
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"body": "Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.",
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"body": "Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com\n\nThank you",
"created_at": "2026-08-14T14:15:03.936-07:00",
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"body": "We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.",
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