Third Party Index

Clever

clever.com

Subprocessors

15 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Cloud hosting and server managementUnited States
Anthropic AIInternal AI-assisted tooling for responding to and resolving district and school inquiriesUnited States
Apple Notification service, native platform for mobile appsUnited States
Clickhouse Log processing and Cloud hosted databaseUnited States
DataDog Log processingUnited States
Google Email software, business workspace management. Internal AI-assisted tooling for responding to and resolving district and school inquiriesUnited States
MaestroQA Quality assurance of customer support callsUnited States
MongoDB Cloud hosted databaseUnited States
Salesforce Customer relationship management, management of customer service ticketsUnited States
Slack Internal communicationsUnited States
Snowflake Data storage, warehousing, and compute (querying, transformation and enrichment)United States
Stitch Data extract transform load (ETL) service to move data from cloud data stores to analytics databaseUnited States
TalkDesk Telephony ProviderUnited States
Twilio MFA service via SMS and voice callsUnited States
Zoom Internal and external video conferencingUnited States

Listed as a subprocessor by (1)

1 company
  • Age of Learning ageoflearning.com Third party platform for authenticating School Accounts

Service status

Jul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: 1 incident (1 minor)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: 1 incident (1 no impact stated)Aug 14: 1 incident (1 no impact stated)Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: 1 incident (1 no impact stated)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 0 major or critical
  • 5 h 15 min typical time to resolve
BeganIncidentImpactLasted
Incorrect Task Notificationno impact stated1 min
Clever's Support Team Delayed in Assisting Districtsminor12 h 18 min
App pages displaying inaccurate sync timesminor1 h 28 min
Sync Errors Impacting Some Aeries API Syncsno impact stated3 days
Sync Error with Districts Utilizing Aeries APIno impact stated5 h 15 min
Teacher Pages unavailable for some studentsminor1 h 58 min
Canvas Login Issuesno impact stated2 h 25 min
Canvas Login Issuesmajor1 h 21 min

Incidents per month

0 2 4 Apr 2026: 2 incidents (1 minor, 1 no impact stated) · partial: our history begins Apr 15 · typical time to resolve 27 h 13 min May 2026: 1 incident (1 major) · typical time to resolve 1 h 21 min Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 2 h 25 min Jul 2026: 0 incidents Aug 2026: 4 incidents (2 minor, 2 no impact stated) · typical time to resolve 5 h 15 min Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 12 h 18 min Oct 2026: 0 incidents Apr 2026May Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Aeries2
District Administration Dashboard2
Single Sign-On & Portal1
Support1

As Clever's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Clever's site

Clever transparency rating

It updates with the rating.

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