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Opens in a new tab Legal Airship Corporate Airship Products & Services Global Data Privacy & Security Airship Intellectual Property Airship Subprocessors Posted Date: September 17, 2025 Effective as of: November 5, 2025 Link to Previous Version To support operations and technical services for the Airship Service and the Apptimize Service, Airship may engage data processors with access to certain Customer Data (each, a “Subprocessor”). These Subprocessors help us with specific functions like cloud hosting, email delivery, and customer support as explained in the tables below. AIRSHIP’S COMMITMENT TO OUR CUSTOMERS Airship thoroughly vets each Subprocessor’s security and privacy practices before partnering with them. All Subprocessors sign agreements that require them to protect Customer Data according to our standards. Airship will notify Customers of changes to our Subprocessor list here. AIRSHIP SERVICE SUBPROCESSORS For Customer accounts hosted on the US cloud data center For Customer Accounts hosted on the EU cloud data center APPTIMIZE SERVICE SUBPROCESSORS Data center Infrastructure Subprocessors for Customer Accounts on the US cloud data center Data center Infrastructure Subprocessors for Customer Accounts on the EU cloud data center Additional Service-Specific Subprocessors Airship Group Subprocessors Update Notifications STAY INFORMED ABOUT CHANGES As our business grows and evolves, we may make updates to the Subprocessors we use. We will endeavor to provide the Customer account administrative contact with notice of any changes to Subprocessors, along with posting such updates here. To receive email notifications, please sign up here. Thank you for signing up. We will update you about changes in the Subprocessors used for the Airship and Apptimize Services as they become available. Otherwise, if you need more information about Airship’s data privacy, security and system status, please visit the Airship Trust Center. AIRSHIP SERVICE SUBPROCESSORS For Customer Accounts Hosted on the US Data Center: US Cloud Service Data Center Infrastructure Subprocessors Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Google Inc. Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Airship Service ; Cloud Security USA https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors EU Standard Contractual Clauses Amazon Web Services, Inc. Amazon Web Services: Integration service USA https://aws.amazon.com/compliance/data-privacy/ https://aws.amazon.com/compliance/gdpr-center/ https://aws.amazon.com/compliance/amazon-information-requests/ https://aws.amazon.com/compliance/data-protection/ EU Standard Contractual Clauses Akamai Technologies, Inc. CDN; Cloud Security USA; Globally for CDN https://www.akamai.com/legal/compliance/privacy-trust-center https://www.akamai.com/content/dam/site/en/documents/akamai/technical-and-organizational-measures-to-secure-the-personal-data.pdf https://www.akamai.com/content/dam/site/en/documents/akamai/akamai-processors.pdf https://www.akamai.com/content/dam/site/en/documents/akamai/overview-of-akamai-personal-data-processing-activities-and-role.pdf EU Standard Contractual Clauses Service-Specific Subprocessors – for Customer Accounts hosted on the US Cloud Service Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service. In order to provide the relevant functionality these Subprocessors may process Customer Data. Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Okta, Inc. Login; Authentication; Multi-Factor Authentication (if utilized by Customer) USA (based on the Cloud instance Customer selects) https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdf EU Standard Contractual Clauses Zendesk, Inc. Technical Support Platform Provider USA with Binding Corporate Rules in place https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance EU Standard Contractual Clauses and Binding Corporate Rules GPC USA, Inc. Support Services Provider USA and the Philippines EU Standard Contractual Clauses Svitla Systems, Inc. Support and Engineering Services Provider USA, and Argentina, Albania, Mexico, Ukraine EU Standard Contractual Clauses Shoreline Labs, Inc. (D/B/A Nightfall AI) Data Loss Prevention Provider USA (with the EU Standard Contractual Clauses in place) EU Standard Contractual Clauses Email Subprocessors (applicable only if Customer uses the Email channel via the Airship Service) Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Message Systems, Inc. d/b/a SparkPost Email delivery provider USA (based the Cloud instance Customer selects) https://www.sparkpost.com/policies/security/ https://www.sparkpost.com/policies/subprocessors EU Standard Contractual Clauses Litmus Email delivery provider USA https://www.litmus.com/privacy/ https://www.litmus.com/trust/subprocessors/ https://www.litmus.com/trust/security-faqs/#compliance https://www.litmus.com/trust/ EU Standard Contractual Clauses SendGrid (Twilio, Inc.) Email delivery provider USA https://www.twilio.com/en-us/legal/security-overview https://sendgrid.com/en-us/policies/security https://www.twilio.com/en-us/legal/sub-processors EU Standard Contractual Clauses SMS Subprocessor (applicable only if Customer uses the SMS channel via the Airship Service) Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Sinch, previously CLX Communications, Inc. SMS/MMS delivery provider USA https://www.sinch.com/data-protection-agreement/ https://www.sinch.com/data-protection-agreement/sub-processors/ EU Standard Contractual Clauses Twilio, Inc. SMS/MMS delivery provider USA https://www.twilio.com/en-us/legal/security-overview https://www.twilio.com/en-us/legal/sub-processors N/A USA only service For Customer Accounts Hosted on the EU Data Center: EU Cloud Service Data Center Infrastructure Subprocessors Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Google Inc. Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service; Cloud Security Brussels Belgium; Frankfurt DE https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors N/A Amazon Web Services, Inc. Amazon Web Services: Integration service Brussels Belgium; Frankfurt DE https://aws.amazon.com/compliance/data-privacy/ https://aws.amazon.com/compliance/gdpr-center/ https://aws.amazon.com/compliance/amazon-information-requests/ https://aws.amazon.com/compliance/data-protection/ N/A Service-Specific Subprocessors – for Customer Accounts hosted on the EU Cloud Service Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service. In order to provide the relevant functionality these Subprocessors may process Customer Data. Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Okta, Inc. Login; Authentication; Multi-Factor Authentication (if utilized by Customer) EU (based on the Cloud instance Customer selects) https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdf EU Standard Contractual Clauses Zendesk, Inc. Technical Support Platform Provider USA with Binding Corporate Rules in place https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance EU Standard Contractual Clauses and Binding Corporate Rules GPC USA, Inc. Support Services Provider USA and the Philippines EU Standard Contractual Clauses Svitla Systems, Inc. Support and Engineering Services Provider USA, and Argentina, Albania, Mexico, Ukraine EU Standard Contractual Clauses Shoreline Labs, Inc. (D/B/A Nightfall AI) Data Loss Prevention Provider USA (with the EU Standard Contractual Clauses in place) EU Standard Contractual Clauses Email Subprocessors (applicable only if Customer uses the Email channel via the Airship Service) Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Message Systems, Inc. d/b/a SparkPost Email delivery provider Ireland (based on the Cloud instance Customer selects) https://www.sparkpost.com/policies/security/ https://www.sparkpost.com/policies/subprocessors EU Standard Contractual Clauses SendGrid (Twilio, Inc.) Email delivery provider EU (based on the Cloud instance Customer selects) https://www.twilio.com/en-us/legal/security-overview https://sendgrid.com/en-us/policies/security https://www.twilio.com/en-us/legal/sub-processors EU Standard Contractual Clauses Litmus Email delivery provider United Kingdom (based on the Cloud instance Customer selects) https://www.litmus.com/privacy/ https://www.litmus.com/trust/subprocessors/ https://www.litmus.com/trust/security-faqs/#compliance https://www.litmus.com/trust/ EU Standard Contractual Clauses SMS Subprocessor (applicable only if Customer uses SMS services via the Airship Service) Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Sinch, previously CLX Communications, Inc. SMS/MMS delivery provider EU (based depending on the which Cloud instance Customer selects) https://www.sinch.com/data-protection-agreement/ https://www.sinch.com/data-protection-agreement/sub-processors/ EU Standard Contractual Clauses SUBPROCESSORS FOR THE APPTIMIZE SERVICE US cloud service data center Infrastructure Subprocessors for Apptimize Service Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Google Inc. Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Apptimize Service USA https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors EU Standard Contractual Clauses EU data center cloud service Infrastructure Subprocessors for Apptimize Service (for new customers that select the EU cloud service option) Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Google Inc. Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service Brussels Belgium; Frankfurt DE https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors N/A Service Specific Subprocessors Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Service and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data. Entity Name Services provided Location Security and Privacy Information Safeguards for transfer outside the EEA Zendesk, Inc. Technical Support Platform Provider USA with Binding Corporate Rules in place https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance EU Standard Contractual Clauses Sentry, registered under Functional Software, Inc. Error tracking and logging for Apptimize Service USA https://sentry.io/security/ EU Standard Contractual Clauses Datadog, Inc. Platform and system performance for Apptimize Service USA https://www.datadoghq.com/security/ EU Standard Contractual Clauses Periscope, Inc. Business Intelligence USA https://www.periscopedata.com/security EU Standard Contractual Clauses AIRSHIP GROUP SUBPROCESSORS Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Service and the Apptimize Service. Entity Name Country Airship Group, Inc. United States Urban Airship UK Ltd United Kingdom Airship France SAS and Airship Business France SAS France Urban Airship Germany GmbH Germany Urban Airship India Private, Ltd. India Airship Global Pte. Ltd. Singapore Apptimize LLC United States