Snapshot 30656
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-01T17:15:15Z",
"id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"impact": "critical",
"incident_updates": [
{
"body": "Inbound and outbound calling is fully restored.",
"created_at": "2026-10-01T18:08:30Z",
"display_at": "2026-10-01T18:08:30Z",
"id": "01M3WAEN293ZMA51693DTEQ7VT",
"incident_id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"status": "resolved",
"updated_at": "2026-10-01T18:08:30Z"
},
{
"body": "Calling is recovering. We are continuing to monitor system performance.",
"created_at": "2026-10-01T17:56:58Z",
"display_at": "2026-10-01T17:56:58Z",
"id": "01M3W9SH153SFR1ESWRSXWDHDA",
"incident_id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"status": "monitoring",
"updated_at": "2026-10-01T17:56:58Z"
},
{
"body": "We've identified the cause and are still working on a fix. Inbound and outbound calling remain affected. We'll post another update within 30 minutes",
"created_at": "2026-10-01T17:56:03Z",
"display_at": "2026-10-01T17:56:03Z",
"id": "01M3W9QV9A4C46DH8VTCR51M75",
"incident_id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"status": "identified",
"updated_at": "2026-10-01T17:56:03Z"
},
{
"body": "Our engineers have identified an issue with a workflow management system and are working to deploy a fix.",
"created_at": "2026-10-01T17:19:22Z",
"display_at": "2026-10-01T17:19:22Z",
"id": "01M3W7MNCS0VYRD83PC3JX136S",
"incident_id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"status": "identified",
"updated_at": "2026-10-01T17:19:22Z"
},
{
"body": "We are investigating an incident impacting inbound and outbound calling. Our on-call engineers have responded.",
"created_at": "2026-10-01T17:15:15Z",
"display_at": "2026-10-01T17:15:15Z",
"id": "01M3W7D4RW7TEK2ZGN07GNHCYX",
"incident_id": "01M3W7D4RWG30JZ6CWNNWTF9Y5",
"status": "investigating",
"updated_at": "2026-10-01T17:15:15Z"
}
],
"name": "Calling Outage",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-10-01T18:08:30Z",
"status": "resolved",
"updated_at": "2026-10-01T18:08:30Z"
},
{
"created_at": "2026-09-27T00:08:58Z",
"id": "01M3G3331J2ARGKWV83R5EXDGC",
"impact": "minor",
"incident_updates": [
{
"body": "All systems are performing normally.",
"created_at": "2026-09-27T02:13:45Z",
"display_at": "2026-09-27T02:13:45Z",
"id": "01M3GA7J6QKQ4B1M6CJ37GNV9B",
"incident_id": "01M3G3331J2ARGKWV83R5EXDGC",
"status": "resolved",
"updated_at": "2026-09-27T02:13:45Z"
},
{
"body": "A fix for Tasks performance issues has been deployed and we are monitoring. Some actions may still be delayed and Task History may be affected while things settle. We will confirm once we have verified everything is back to normal.",
"created_at": "2026-09-27T02:03:30Z",
"display_at": "2026-09-27T02:03:30Z",
"id": "01M3G9MSJM6C8WB2QBK4M4NS1X",
"incident_id": "01M3G3331J2ARGKWV83R5EXDGC",
"status": "monitoring",
"updated_at": "2026-09-27T02:03:30Z"
},
{
"body": "We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected. We have identified the issue and are working on a fix.",
"created_at": "2026-09-27T01:11:47Z",
"display_at": "2026-09-27T01:11:47Z",
"id": "01M3G6P39KH59D3NH2FXA5NJ8C",
"incident_id": "01M3G3331J2ARGKWV83R5EXDGC",
"status": "identified",
"updated_at": "2026-09-27T01:11:47Z"
},
{
"body": "We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected.",
"created_at": "2026-09-27T00:08:58Z",
"display_at": "2026-09-27T00:08:58Z",
"id": "01M3G3331JWT1KXQASX709709T",
"incident_id": "01M3G3331J2ARGKWV83R5EXDGC",
"status": "investigating",
"updated_at": "2026-09-27T00:08:58Z"
}
],
"name": "Degraded performance in Tasks",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-09-27T02:13:45Z",
"status": "resolved",
"updated_at": "2026-09-27T02:13:45Z"
},
{
"created_at": "2026-09-17T18:11:09Z",
"id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"impact": "none",
"incident_updates": [
{
"body": "The data has finished backfilling and analytics is complete.",
"created_at": "2026-09-24T12:58:15Z",
"display_at": "2026-09-24T12:58:15Z",
"id": "01M39QXHB6SYGCXTWS11559DT3",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "resolved",
"updated_at": "2026-09-24T12:58:15Z"
},
{
"body": "The backfill is continuing. An update will be posted when it is complete.",
"created_at": "2026-09-23T16:41:16Z",
"display_at": "2026-09-23T16:41:16Z",
"id": "01M37J95MBT5PE3XBE4TQJFQ5P",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "monitoring",
"updated_at": "2026-09-23T16:41:16Z"
},
{
"body": "The final data sync to backfill missing data will be happening this evening.",
"created_at": "2026-09-22T19:01:42Z",
"display_at": "2026-09-22T19:01:42Z",
"id": "01M357XJN4A9Z9W92HVZ9HNJ6Y",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "monitoring",
"updated_at": "2026-09-22T19:01:42Z"
},
{
"body": "New data is properly accounted for on the Analytics dashboards. We are currently backfilling data for Thursday and Friday from last week.",
"created_at": "2026-09-21T17:14:15Z",
"display_at": "2026-09-21T17:14:15Z",
"id": "01M32FC3ZAED1V4YJGMN9E3MJ7",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "monitoring",
"updated_at": "2026-09-21T17:14:15Z"
},
{
"body": "The data synchronization has finished and we are monitoring the analytics dashboards.",
"created_at": "2026-09-20T14:43:16Z",
"display_at": "2026-09-20T14:43:16Z",
"id": "01M2ZMAY621GJ7HBBDNY11M58J",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "monitoring",
"updated_at": "2026-09-20T14:43:16Z"
},
{
"body": "The data is continuing to replicate in to the database backing analytics. This is going to continue in to the weekend, we appreciate your patience. Up-to-date metrics are available via the CSV export functionality in the meantime.",
"created_at": "2026-09-18T20:37:22Z",
"display_at": "2026-09-18T20:37:22Z",
"id": "01M2V3SWW8YMKCRQETBBM2JD05",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-18T20:37:22Z"
},
{
"body": "The data sync continuing and the team is monitoring, and will post an all-clear when it has completed.",
"created_at": "2026-09-18T12:58:42Z",
"display_at": "2026-09-18T12:58:42Z",
"id": "01M2T9J15FC2H13YHVRRXHB6W8",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-18T12:58:42Z"
},
{
"body": "The pipeline that pushes data into our analytics engine was misdeployed, but it has now been restored, and data is beginning to stream back in. We still need to resync the data, so users may not see their current analytics immediately while we backfill. Once the resync is complete, users will see their data as normal.\n\nIn the meantime, up‑to‑date data is available via the CSV download as reporting is restored.",
"created_at": "2026-09-17T23:12:32Z",
"display_at": "2026-09-17T23:12:32Z",
"id": "01M2RT99FDSGJR8GHVKW6XS6HZ",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-17T23:12:32Z"
},
{
"body": "The fix has been applied and we are in the process of syncing data. An update will be posted with expected timeframes for full reporting availability.",
"created_at": "2026-09-17T22:15:24Z",
"display_at": "2026-09-17T22:15:24Z",
"id": "01M2RQ0N8JVZZK5EZW7NXMJ831",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-17T22:15:24Z"
},
{
"body": "The team is continuing to deploy updated infrastructure to resolve the issue.",
"created_at": "2026-09-17T20:37:30Z",
"display_at": "2026-09-17T20:37:30Z",
"id": "01M2RHDCR1WGNRB85HJNME5D1P",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-17T20:37:30Z"
},
{
"body": "The team is continuing work on deploying the identified fix.",
"created_at": "2026-09-17T19:06:11Z",
"display_at": "2026-09-17T19:06:11Z",
"id": "01M2RC66HVPK2B81RT5AGPQJ8W",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-17T19:06:11Z"
},
{
"body": "We've identified an issue causing the analytics in the app to not appear. The team is working on rolling out a fix.",
"created_at": "2026-09-17T18:11:09Z",
"display_at": "2026-09-17T18:11:09Z",
"id": "01M2R91DNSEXPMSSAC3C97678G",
"incident_id": "01M2R91DNSDGZ3T6BQ3ZEYFRPS",
"status": "identified",
"updated_at": "2026-09-17T18:11:09Z"
}
],
"name": "Analytics are not displaying in the app",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-09-24T12:58:15Z",
"status": "resolved",
"updated_at": "2026-09-24T12:58:15Z"
},
{
"created_at": "2026-09-17T17:05:48Z",
"id": "01M2R59RMA3J208WMM72ZX8SSG",
"impact": "major",
"incident_updates": [
{
"body": "All systems are performing normally.",
"created_at": "2026-09-17T18:19:43Z",
"display_at": "2026-09-17T18:19:43Z",
"id": "01M2R9H3G87EKCPJ0XFQ0H98B6",
"incident_id": "01M2R59RMA3J208WMM72ZX8SSG",
"status": "resolved",
"updated_at": "2026-09-17T18:19:43Z"
},
{
"body": "Messaging has been restored for AI agents.",
"created_at": "2026-09-17T17:48:17Z",
"display_at": "2026-09-17T17:48:17Z",
"id": "01M2R7QHW6D4A04K8SSD2EFNET",
"incident_id": "01M2R59RMA3J208WMM72ZX8SSG",
"status": "monitoring",
"updated_at": "2026-09-17T17:48:17Z"
},
{
"body": "**Disruption to Sona (AI agent) sending SMS messages**\n\nSona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture.\n\n**Regular SMS messaging is not impacted.** This disruption is limited to messages sent by Sona.\n\nOur team is actively working to resolve the issue. We’ll share updates as more information becomes available.",
"created_at": "2026-09-17T17:05:48Z",
"display_at": "2026-09-17T17:05:48Z",
"id": "01M2R59RMAHH2AHPJFEBNH4XXZ",
"incident_id": "01M2R59RMA3J208WMM72ZX8SSG",
"status": "identified",
"updated_at": "2026-09-17T17:05:48Z"
}
],
"name": "Disruption to Sona (AI Agent) Messaging",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-09-17T18:19:43Z",
"status": "resolved",
"updated_at": "2026-09-17T18:19:43Z"
},
{
"created_at": "2026-09-01T17:35:44Z",
"id": "01M1F0N32CD0DXQ29FGXF69NAN",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and service is back to normal. We apologize for any inconvenience this caused and thank you for your patience.",
"created_at": "2026-09-01T19:16:04Z",
"display_at": "2026-09-01T19:16:04Z",
"id": "01M1F6CSD4FQJDP06CWVNBVNQ4",
"incident_id": "01M1F0N32CD0DXQ29FGXF69NAN",
"status": "resolved",
"updated_at": "2026-09-01T19:16:04Z"
},
{
"body": "Message delivery is now operating normally, and we haven’t observed any recent failures. We’ll continue monitoring closely to ensure service remains stable. Thank you for your patience while we worked through this issue.",
"created_at": "2026-09-01T17:53:20Z",
"display_at": "2026-09-01T17:53:20Z",
"id": "01M1F1NA1TCDEVB7YF6NSHQNEX",
"incident_id": "01M1F0N32CD0DXQ29FGXF69NAN",
"status": "monitoring",
"updated_at": "2026-09-01T17:53:20Z"
},
{
"body": "We’re investigating an issue causing some messages to intermittently fail to send. Our team is actively monitoring the situation. We apologize for the disruption and will share another update as soon as more information is available.",
"created_at": "2026-09-01T17:35:44Z",
"display_at": "2026-09-01T17:35:44Z",
"id": "01M1F0N32CDRWB4Q7EQSW866RN",
"incident_id": "01M1F0N32CD0DXQ29FGXF69NAN",
"status": "investigating",
"updated_at": "2026-09-01T17:35:44Z"
}
],
"name": "Intermittent issues sending messages",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-09-01T19:16:04Z",
"status": "resolved",
"updated_at": "2026-09-01T19:16:04Z"
},
{
"created_at": "2026-08-18T20:57:23Z",
"id": "01M0BAM8BZ180XNYYMA9PG76FD",
"impact": "critical",
"incident_updates": [
{
"body": "Public API and MCP are fully stable. ",
"created_at": "2026-08-18T21:42:56Z",
"display_at": "2026-08-18T21:42:56Z",
"id": "01M0BD7N29VZ7XBPQ44MJ4N38K",
"incident_id": "01M0BAM8BZ180XNYYMA9PG76FD",
"status": "resolved",
"updated_at": "2026-08-18T21:42:56Z"
},
{
"body": "The Public API and MCP have come back online. ",
"created_at": "2026-08-18T21:01:08Z",
"display_at": "2026-08-18T21:01:08Z",
"id": "01M0BAV3R9ARDY8Z3NKZKTE0YV",
"incident_id": "01M0BAM8BZ180XNYYMA9PG76FD",
"status": "monitoring",
"updated_at": "2026-08-18T21:01:08Z"
},
{
"body": "The Quo Public API and MCP are currently experiencing issues. The engineering team is aware and investigating.",
"created_at": "2026-08-18T20:57:23Z",
"display_at": "2026-08-18T20:57:23Z",
"id": "01M0BAM8BZ4YPJZ171HFE5FHF5",
"incident_id": "01M0BAM8BZ180XNYYMA9PG76FD",
"status": "investigating",
"updated_at": "2026-08-18T20:57:23Z"
}
],
"name": "Public API and MCP experiencing issues",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-08-18T21:42:56Z",
"status": "resolved",
"updated_at": "2026-08-18T21:42:56Z"
},
{
"created_at": "2026-07-24T22:24:27Z",
"id": "01KYB3NQ1F1QM8CSFZ95SZPGXZ",
"impact": "major",
"incident_updates": [
{
"body": "New Salesforce connections can now be made. ",
"created_at": "2026-07-29T00:14:56Z",
"display_at": "2026-07-28T20:14:00Z",
"id": "01KYNKJWVFD9HDV8CK6FGDV7QK",
"incident_id": "01KYB3NQ1F1QM8CSFZ95SZPGXZ",
"status": "resolved",
"updated_at": "2026-07-29T00:16:08Z"
},
{
"body": "We are currently experiencing an issue establishing new account connections to Salesforce Data Cloud. Existing customer integrations are performing normally. Our engineering and partnership teams have identified the issue causing the failure and are working with the Salesforce support team to resolve the situation.",
"created_at": "2026-07-24T22:24:27Z",
"display_at": "2026-07-24T22:24:27Z",
"id": "01KYB3NQ1FHSMACV9HQTB0727P",
"incident_id": "01KYB3NQ1F1QM8CSFZ95SZPGXZ",
"status": "identified",
"updated_at": "2026-07-24T22:24:27Z"
}
],
"name": "Salesforce Account Linking",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-07-28T20:14:00Z",
"status": "resolved",
"updated_at": "2026-07-29T00:14:56Z"
},
{
"created_at": "2026-07-27T16:35:03Z",
"id": "01KYJ6W2RG1HG5T6FZD8EKD78D",
"impact": "critical",
"incident_updates": [
{
"body": "Inbound and outbound calling has been fully restored.",
"created_at": "2026-07-27T20:12:37Z",
"display_at": "2026-07-27T20:12:37Z",
"id": "01KYJKAEZD52Q9DT1AKTYXTPTA",
"incident_id": "01KYJ6W2RG1HG5T6FZD8EKD78D",
"status": "resolved",
"updated_at": "2026-07-27T20:12:37Z"
},
{
"body": "Inbound/outbound calling is partially restored, though some users may still experience issues. We're continuing to monitor traffic and will share an update once service is fully restored.",
"created_at": "2026-07-27T19:34:40Z",
"display_at": "2026-07-27T19:34:40Z",
"id": "01KYJH4ZXCVFPMMD461BE1V8E1",
"incident_id": "01KYJ6W2RG1HG5T6FZD8EKD78D",
"status": "monitoring",
"updated_at": "2026-07-27T19:34:40Z"
},
{
"body": "We're still experiencing issues with inbound and outbound calling. We're working closely with our provider to restore service as quickly as possible and will share updates as soon as we know more.",
"created_at": "2026-07-27T18:46:31Z",
"display_at": "2026-07-27T18:46:31Z",
"id": "01KYJECT7ETVMTYZ8XKSECWK8G",
"incident_id": "01KYJ6W2RG1HG5T6FZD8EKD78D",
"status": "investigating",
"updated_at": "2026-07-27T18:46:31Z"
},
{
"body": "Inbound and Outbound calling is currently experiencing issues. The engineering team is aware and is investigating.",
"created_at": "2026-07-27T16:35:03Z",
"display_at": "2026-07-27T16:35:03Z",
"id": "01KYJ6W2RGVDJ5Q1RD27C5AT7M",
"incident_id": "01KYJ6W2RG1HG5T6FZD8EKD78D",
"status": "investigating",
"updated_at": "2026-07-27T16:35:03Z"
}
],
"name": "Calling Outage",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-07-27T20:12:37Z",
"status": "resolved",
"updated_at": "2026-07-27T20:12:37Z"
},
{
"created_at": "2026-07-08T18:29:16Z",
"id": "01KX1FVJED9VYM064HTY5EPAWZ",
"impact": "minor",
"incident_updates": [
{
"body": "All systems are continuing to operate as expected.",
"created_at": "2026-07-08T19:14:41Z",
"display_at": "2026-07-08T19:14:41Z",
"id": "01KX1JEQQJNHS6S9KNJ7FSNS7Z",
"incident_id": "01KX1FVJED9VYM064HTY5EPAWZ",
"status": "resolved",
"updated_at": "2026-07-08T19:14:41Z"
},
{
"body": "The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.",
"created_at": "2026-07-08T18:34:18Z",
"display_at": "2026-07-08T18:34:18Z",
"id": "01KX1G4SYM5TBH8QCPHSEVJFZY",
"incident_id": "01KX1FVJED9VYM064HTY5EPAWZ",
"status": "monitoring",
"updated_at": "2026-07-08T18:34:18Z"
},
{
"body": "Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.",
"created_at": "2026-07-08T18:29:16Z",
"display_at": "2026-07-08T18:29:16Z",
"id": "01KX1FVJEDW1815QV8AEPKETJS",
"incident_id": "01KX1FVJED9VYM064HTY5EPAWZ",
"status": "investigating",
"updated_at": "2026-07-08T18:29:16Z"
}
],
"name": "Calling Experience",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-07-08T19:14:41Z",
"status": "resolved",
"updated_at": "2026-07-08T19:14:41Z"
},
{
"created_at": "2026-07-06T15:03:28Z",
"id": "01KWVZ99WPHDFNGVSV0B8M3JW0",
"impact": "minor",
"incident_updates": [
{
"body": "Call events are fully operational",
"created_at": "2026-07-06T18:36:43Z",
"display_at": "2026-07-06T16:00:00Z",
"id": "01KWWBFSH861JBA41Q804QWRZB",
"incident_id": "01KWVZ99WPHDFNGVSV0B8M3JW0",
"status": "resolved",
"updated_at": "2026-07-06T18:37:42Z"
},
{
"body": "A fix has been deployed and call activity delays should be fully resolved shortly.",
"created_at": "2026-07-06T15:46:45Z",
"display_at": "2026-07-06T15:46:45Z",
"id": "01KWW1RJ2VGA7NYXM3CD73RJ4G",
"incident_id": "01KWVZ99WPHDFNGVSV0B8M3JW0",
"status": "monitoring",
"updated_at": "2026-07-06T15:46:45Z"
},
{
"body": "We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET.\n\nWe are actively working to resolve this and will provide updates as we learn more.",
"created_at": "2026-07-06T15:03:28Z",
"display_at": "2026-07-06T15:03:28Z",
"id": "01KWVZ99WPVRE2GK0WZB1B7KJP",
"incident_id": "01KWVZ99WPHDFNGVSV0B8M3JW0",
"status": "investigating",
"updated_at": "2026-07-06T15:03:28Z"
}
],
"name": "Post-call activities are delayed",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-07-06T16:00:00Z",
"status": "resolved",
"updated_at": "2026-07-06T18:36:43Z"
},
{
"created_at": "2026-06-26T19:37:19Z",
"id": "01KW2PZHJYSZZG7QENEMMR5VRK",
"impact": "minor",
"incident_updates": [
{
"body": "The root cause of the issue has been identified and a permanent fix has been prepared.",
"created_at": "2026-06-26T19:43:52Z",
"display_at": "2026-06-26T19:43:52Z",
"id": "01KW2QBHKQH12EVQWCQQ715JDA",
"incident_id": "01KW2PZHJYSZZG7QENEMMR5VRK",
"status": "resolved",
"updated_at": "2026-06-26T19:43:52Z"
},
{
"body": "The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.",
"created_at": "2026-06-26T19:40:48Z",
"display_at": "2026-06-26T19:40:48Z",
"id": "01KW2Q5XN34ZQV1KFN53GK7X9Q",
"incident_id": "01KW2PZHJYSZZG7QENEMMR5VRK",
"status": "identified",
"updated_at": "2026-06-26T19:40:48Z"
},
{
"body": "We are investigating increased client error rates sending outbound MMS messages on the platform.",
"created_at": "2026-06-26T19:37:19Z",
"display_at": "2026-06-26T19:37:19Z",
"id": "01KW2PZHJY3XG0NVA964VEE9X3",
"incident_id": "01KW2PZHJYSZZG7QENEMMR5VRK",
"status": "investigating",
"updated_at": "2026-06-26T19:37:19Z"
}
],
"name": "Outbound MMS messages failing",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-26T19:43:52Z",
"status": "resolved",
"updated_at": "2026-06-26T19:43:52Z"
},
{
"created_at": "2026-06-22T23:07:19Z",
"id": "01KVRSD6V57FB0EEEA5DP18KRT",
"impact": "major",
"incident_updates": [
{
"body": "All delayed messages have been delivered and systems are performing normally.",
"created_at": "2026-06-23T02:41:44Z",
"display_at": "2026-06-23T02:41:44Z",
"id": "01KVS5NTEA4KF48RDHVCSPQEYS",
"incident_id": "01KVRSD6V57FB0EEEA5DP18KRT",
"status": "resolved",
"updated_at": "2026-06-23T02:41:44Z"
},
{
"body": "We are continuing to monitor reports of delayed delivery of inbound messages.",
"created_at": "2026-06-22T23:55:27Z",
"display_at": "2026-06-22T23:55:27Z",
"id": "01KVRW5AD06176AN2PNZBYZ1P1",
"incident_id": "01KVRSD6V57FB0EEEA5DP18KRT",
"status": "monitoring",
"updated_at": "2026-06-22T23:55:27Z"
},
{
"body": "Service has been restored, we are monitoring the situation.",
"created_at": "2026-06-22T23:09:53Z",
"display_at": "2026-06-22T23:09:53Z",
"id": "01KVRSHWJ5VEHHXPYY7969XWTX",
"incident_id": "01KVRSD6V57FB0EEEA5DP18KRT",
"status": "monitoring",
"updated_at": "2026-06-22T23:09:53Z"
},
{
"body": "We are investigating reports of issues with inbound SMS messaging.",
"created_at": "2026-06-22T23:07:19Z",
"display_at": "2026-06-22T23:07:19Z",
"id": "01KVRSD6V59BDMNWV4NKD2PK2T",
"incident_id": "01KVRSD6V57FB0EEEA5DP18KRT",
"status": "investigating",
"updated_at": "2026-06-22T23:07:19Z"
}
],
"name": "Inbound SMS issues",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-23T02:41:44Z",
"status": "resolved",
"updated_at": "2026-06-23T02:41:44Z"
},
{
"created_at": "2026-06-18T18:17:39Z",
"id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"impact": "major",
"incident_updates": [
{
"body": "**\niOS and Android outbound MMS restored**\nAll platforms are now operational",
"created_at": "2026-06-20T12:23:41Z",
"display_at": "2026-06-20T12:23:41Z",
"id": "01KVJFS78FZXZN6SD6KK5VEFQD",
"incident_id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"status": "resolved",
"updated_at": "2026-06-20T12:23:41Z"
},
{
"body": "**Restored on web and desktop apps**\nOutgoing MMS attachments are now functioning normally on web and desktop apps. \n\n**Temporarily unavailable on Android and iOS**\nResolution for outbound MMS is in progress for Android and iOS.\nWe are working towards a resolution and will update the status page once service is restored.",
"created_at": "2026-06-20T02:38:19Z",
"display_at": "2026-06-20T02:38:19Z",
"id": "01KVHE9CBF6V3XNB251EVK68D1",
"incident_id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"status": "identified",
"updated_at": "2026-06-20T02:39:07Z"
},
{
"body": "Outgoing MMS remains unavailable. Messages with attachments will continue to fail to send. Remove attachments before sending to ensure delivery. We are actively working on a resolution and will update this page as soon as service is restored.",
"created_at": "2026-06-19T14:54:07Z",
"display_at": "2026-06-19T14:54:07Z",
"id": "01KVG5ZZGM68H2774DAFMKDRWT",
"incident_id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"status": "investigating",
"updated_at": "2026-06-19T16:07:23Z"
},
{
"body": "**MMS attachment outage** \n\nOutgoing MMS is temporarily unavailable. Messages with attachments will fail to send. Remove attachments before sending messages to ensure delivery.\n\n**Port-in requests and carrier registration submissions unavailable**\n\nWe're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected.\n\nWe're actively investigating these issues and will update this page as we learn more.",
"created_at": "2026-06-18T23:44:15Z",
"display_at": "2026-06-18T23:44:15Z",
"id": "01KVEHXYFWHY9A0HWGWR1VN9RD",
"incident_id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"status": "investigating",
"updated_at": "2026-06-19T15:21:24Z"
},
{
"body": "We are experiencing an outage of our media attachment system.\n\nMedia attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history. ",
"created_at": "2026-06-18T18:17:39Z",
"display_at": "2026-06-18T18:17:39Z",
"id": "01KVDZ7Y0CXSNC7PB18BKAKJ7V",
"incident_id": "01KVDZ7Y0C1454SZ6QC9K2HVW3",
"status": "investigating",
"updated_at": "2026-06-18T18:17:39Z"
}
],
"name": "Outgoing MMS temporarily unavailable",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-20T12:23:41Z",
"status": "resolved",
"updated_at": "2026-06-20T12:23:41Z"
},
{
"created_at": "2026-06-19T17:28:09Z",
"id": "01KVGET0DXX3WPRGBXTAWK4JCP",
"impact": "minor",
"incident_updates": [
{
"body": "Custom file uploads and custom greetings in the call flow are now operational.",
"created_at": "2026-06-20T03:07:20Z",
"display_at": "2026-06-20T03:07:20Z",
"id": "01KVHFYHCB89578VF3RV02FF1H",
"incident_id": "01KVGET0DXX3WPRGBXTAWK4JCP",
"status": "resolved",
"updated_at": "2026-06-20T03:07:20Z"
},
{
"body": "Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.",
"created_at": "2026-06-19T17:28:09Z",
"display_at": "2026-06-19T17:28:09Z",
"id": "01KVGET0DXBS23ZS5KP1SA37AD",
"incident_id": "01KVGET0DXX3WPRGBXTAWK4JCP",
"status": "identified",
"updated_at": "2026-06-19T17:28:09Z"
}
],
"name": "Call flow greetings: file uploads and in-app recordings are temporarily unavailable",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-20T03:07:20Z",
"status": "resolved",
"updated_at": "2026-06-20T03:07:20Z"
},
{
"created_at": "2026-06-19T17:08:38Z",
"id": "01KVGDP9AQ3HSA5WB03NBWKS49",
"impact": "minor",
"incident_updates": [
{
"body": "Port-in requests and carrier registration submissions are functioning normally.",
"created_at": "2026-06-20T02:52:52Z",
"display_at": "2026-06-20T02:52:52Z",
"id": "01KVHF413JFBPBCD027R5FSBSB",
"incident_id": "01KVGDP9AQ3HSA5WB03NBWKS49",
"status": "resolved",
"updated_at": "2026-06-20T02:52:52Z"
},
{
"body": "Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.",
"created_at": "2026-06-19T17:08:38Z",
"display_at": "2026-06-19T17:08:38Z",
"id": "01KVGDP9AQS0DNCYKCBWK5WDWQ",
"incident_id": "01KVGDP9AQ3HSA5WB03NBWKS49",
"status": "identified",
"updated_at": "2026-06-19T17:08:38Z"
}
],
"name": "Porting request and carrier registration interruptions",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-20T02:52:52Z",
"status": "resolved",
"updated_at": "2026-06-20T02:52:52Z"
},
{
"created_at": "2026-06-18T19:45:27Z",
"id": "01KVE48P7EECTFZC5EWM5HH612",
"impact": "minor",
"incident_updates": [
{
"body": "**Call recording disclosure** **has been fully restored.** \nWe have confirmed normal operation and consider this incident resolved. \n\nThank you for your patience.",
"created_at": "2026-06-19T15:40:15Z",
"display_at": "2026-06-19T13:00:00Z",
"id": "01KVG8ME3NM4TGAG6WZJW2HWHR",
"incident_id": "01KVE48P7EECTFZC5EWM5HH612",
"status": "resolved",
"updated_at": "2026-06-19T15:40:58Z"
},
{
"body": "**Call recording disclosure notification unavailable**\nCall recording disclosure notifications are temporarily unavailable and will result in an error message being played. To stay compliant, manually inform callers that their call may be recorded. You can also temporarily disable call recording notifications in your settings to prevent any disruption.\n\nWe're actively working on a resolution and will update this page once service is restored.",
"created_at": "2026-06-18T19:45:27Z",
"display_at": "2026-06-18T19:00:00Z",
"id": "01KVE48P7EKX97FV6R3A3Q99HW",
"incident_id": "01KVE48P7EECTFZC5EWM5HH612",
"status": "identified",
"updated_at": "2026-06-19T15:31:27Z"
}
],
"name": "Call recording disclosure notification unavailable",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-19T13:00:00Z",
"status": "resolved",
"updated_at": "2026-06-19T15:40:15Z"
},
{
"created_at": "2026-06-04T15:26:14Z",
"id": "01KT9KVZPZ32CA3BQPAV4AH0M7",
"impact": "major",
"incident_updates": [
{
"body": "All systems and services are operating normally.",
"created_at": "2026-06-04T16:12:12Z",
"display_at": "2026-06-04T16:12:12Z",
"id": "01KT9PG511QNJJ9D8QMNDJ8KW6",
"incident_id": "01KT9KVZPZ32CA3BQPAV4AH0M7",
"status": "resolved",
"updated_at": "2026-06-04T16:12:12Z"
},
{
"body": "The remediation has been deployed. The team are continuing to monitor the system performance.",
"created_at": "2026-06-04T15:58:27Z",
"display_at": "2026-06-04T15:58:27Z",
"id": "01KT9NPZECEZ1B0SNJPJVGPH4M",
"incident_id": "01KT9KVZPZ32CA3BQPAV4AH0M7",
"status": "monitoring",
"updated_at": "2026-06-04T15:58:27Z"
},
{
"body": "The engineering team has identified the cause of the issue and are working to deploy a remediation.",
"created_at": "2026-06-04T15:40:18Z",
"display_at": "2026-06-04T15:40:18Z",
"id": "01KT9MNQQRM0ZVZZN6DCRG22ZH",
"incident_id": "01KT9KVZPZ32CA3BQPAV4AH0M7",
"status": "identified",
"updated_at": "2026-06-04T15:40:18Z"
},
{
"body": "Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.",
"created_at": "2026-06-04T15:26:14Z",
"display_at": "2026-06-04T15:26:14Z",
"id": "01KT9KVZPZR0QZSB3SBKW1C5P8",
"incident_id": "01KT9KVZPZ32CA3BQPAV4AH0M7",
"status": "investigating",
"updated_at": "2026-06-04T15:26:14Z"
}
],
"name": "Investigating reports of a system outage",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-04T16:12:12Z",
"status": "resolved",
"updated_at": "2026-06-04T16:12:12Z"
},
{
"created_at": "2026-05-20T17:22:30Z",
"id": "01KS36J3AZZDXFN4K9R8AJAT7A",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-06-01T19:23:54Z",
"display_at": "2026-06-01T19:23:54Z",
"id": "01KT2A90PGTQB6DYM855YWHTEW",
"incident_id": "01KS36J3AZZDXFN4K9R8AJAT7A",
"status": "resolved",
"updated_at": "2026-06-01T19:23:54Z"
},
{
"body": "Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.",
"created_at": "2026-05-20T23:46:40Z",
"display_at": "2026-05-20T23:46:40Z",
"id": "01KS3WHHD5AW17G3QSKAG2D17Q",
"incident_id": "01KS36J3AZZDXFN4K9R8AJAT7A",
"status": "monitoring",
"updated_at": "2026-05-20T23:46:40Z"
},
{
"body": "We are investigating reports of forced logouts on our desktop applications.",
"created_at": "2026-05-20T17:22:30Z",
"display_at": "2026-05-20T17:22:30Z",
"id": "01KS36J3AZTXJDAZQPKA0REZ5Y",
"incident_id": "01KS36J3AZZDXFN4K9R8AJAT7A",
"status": "investigating",
"updated_at": "2026-05-20T17:22:30Z"
}
],
"name": "Application Logouts",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-01T19:23:54Z",
"status": "resolved",
"updated_at": "2026-06-01T19:23:54Z"
},
{
"created_at": "2026-06-01T18:29:44Z",
"id": "01KT275VBE7VG1ER7RQFHQTCEG",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-06-01T19:23:42Z",
"display_at": "2026-06-01T19:23:42Z",
"id": "01KT2A8MX1BR60MJFM73MXBHVZ",
"incident_id": "01KT275VBE7VG1ER7RQFHQTCEG",
"status": "resolved",
"updated_at": "2026-06-01T19:23:42Z"
},
{
"body": "Performance is recovering; we are continuing to monitor the situation.",
"created_at": "2026-06-01T18:55:10Z",
"display_at": "2026-06-01T18:55:10Z",
"id": "01KT28MD0WQN2JQT22NEFKA40C",
"incident_id": "01KT275VBE7VG1ER7RQFHQTCEG",
"status": "monitoring",
"updated_at": "2026-06-01T18:55:10Z"
},
{
"body": "Our infrastructure provider have acknowledged a degradation within their platform and are escalating with their support team.",
"created_at": "2026-06-01T18:37:27Z",
"display_at": "2026-06-01T18:37:27Z",
"id": "01KT27KYYAB0YRQR3P9RQJ1NF0",
"incident_id": "01KT275VBE7VG1ER7RQFHQTCEG",
"status": "identified",
"updated_at": "2026-06-01T18:37:27Z"
},
{
"body": "We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out.",
"created_at": "2026-06-01T18:29:44Z",
"display_at": "2026-06-01T18:29:44Z",
"id": "01KT275VBE566QB83M4GPY3MPJ",
"incident_id": "01KT275VBE7VG1ER7RQFHQTCEG",
"status": "investigating",
"updated_at": "2026-06-01T18:29:44Z"
}
],
"name": "Authentication issues",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-01T19:23:42Z",
"status": "resolved",
"updated_at": "2026-06-01T19:23:42Z"
},
{
"created_at": "2026-05-26T16:27:10Z",
"id": "01KSJHS3K3P683DKVCD4SGTF7G",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-06-01T19:08:07Z",
"display_at": "2026-06-01T19:08:07Z",
"id": "01KT29C3X35M91AJ4GDBG8W32X",
"incident_id": "01KSJHS3K3P683DKVCD4SGTF7G",
"status": "resolved",
"updated_at": "2026-06-01T19:08:07Z"
},
{
"body": "All systems are operating within expected response times.",
"created_at": "2026-05-26T21:20:22Z",
"display_at": "2026-05-26T21:20:22Z",
"id": "01KSK2HYNGJMZYNTSPF1AJ8W1W",
"incident_id": "01KSJHS3K3P683DKVCD4SGTF7G",
"status": "monitoring",
"updated_at": "2026-05-26T21:20:22Z"
},
{
"body": "Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.",
"created_at": "2026-05-26T18:20:45Z",
"display_at": "2026-05-26T18:20:45Z",
"id": "01KSJR92YG2734NQW47TYM7S5D",
"incident_id": "01KSJHS3K3P683DKVCD4SGTF7G",
"status": "monitoring",
"updated_at": "2026-05-26T18:20:45Z"
},
{
"body": "Some inbound messaging may also be impacted.",
"created_at": "2026-05-26T17:09:32Z",
"display_at": "2026-05-26T17:09:32Z",
"id": "01KSJM6NZAZRPYG6S12D0M4E5D",
"incident_id": "01KSJHS3K3P683DKVCD4SGTF7G",
"status": "identified",
"updated_at": "2026-05-26T17:09:32Z"
},
{
"body": "We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.",
"created_at": "2026-05-26T16:27:10Z",
"display_at": "2026-05-26T16:27:10Z",
"id": "01KSJHS3K3YDQP1FEBXAXYT09G",
"incident_id": "01KSJHS3K3P683DKVCD4SGTF7G",
"status": "identified",
"updated_at": "2026-05-26T16:27:10Z"
}
],
"name": "Degraded Performance of Call Events",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-01T19:08:07Z",
"status": "resolved",
"updated_at": "2026-06-01T19:08:07Z"
},
{
"created_at": "2026-05-21T16:03:42Z",
"id": "01KS5MEH1HJNJQGRM71PFB6QMV",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-06-01T19:07:41Z",
"display_at": "2026-06-01T19:07:41Z",
"id": "01KT29BB0GHF2ACG06GNSGJ4QQ",
"incident_id": "01KS5MEH1HJNJQGRM71PFB6QMV",
"status": "resolved",
"updated_at": "2026-06-01T19:07:41Z"
},
{
"body": "The engineering team has resolved the issue, all activities \u0026 notifications should be fully up to date at this time. ",
"created_at": "2026-05-21T16:36:23Z",
"display_at": "2026-05-21T16:36:23Z",
"id": "01KS5PACB7HSSWXXVJEJR06V5D",
"incident_id": "01KS5MEH1HJNJQGRM71PFB6QMV",
"status": "monitoring",
"updated_at": "2026-05-21T16:36:23Z"
},
{
"body": "We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating.",
"created_at": "2026-05-21T16:03:42Z",
"display_at": "2026-05-21T16:03:42Z",
"id": "01KS5MEH1HPPD5NDM7NYD1AR1K",
"incident_id": "01KS5MEH1HJNJQGRM71PFB6QMV",
"status": "investigating",
"updated_at": "2026-05-21T16:03:42Z"
}
],
"name": "Application degradation",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-06-01T19:07:41Z",
"status": "resolved",
"updated_at": "2026-06-01T19:07:42Z"
},
{
"created_at": "2026-05-19T14:38:23Z",
"id": "01KS0ARVY0TK5QG749T2YRZEQD",
"impact": "minor",
"incident_updates": [
{
"body": "All systems are operating normally. We are declaring the incident resolved.",
"created_at": "2026-05-19T19:30:36Z",
"display_at": "2026-05-19T19:30:36Z",
"id": "01KS0VFXX5QN2D2MPA62H9AN6P",
"incident_id": "01KS0ARVY0TK5QG749T2YRZEQD",
"status": "resolved",
"updated_at": "2026-05-19T19:30:36Z"
},
{
"body": "Calling has been restored; we are monitoring the situation to ensure stability is maintained.",
"created_at": "2026-05-19T15:30:38Z",
"display_at": "2026-05-19T15:30:38Z",
"id": "01KS0DRHN10VQGEJBGYPVEXSNS",
"incident_id": "01KS0ARVY0TK5QG749T2YRZEQD",
"status": "monitoring",
"updated_at": "2026-05-19T15:30:38Z"
},
{
"body": "We have identified an issue impacting calling. The team is working to prepare a fix.",
"created_at": "2026-05-19T14:38:23Z",
"display_at": "2026-05-19T14:38:23Z",
"id": "01KS0ARVY050XKHHPZR5F99VZJ",
"incident_id": "01KS0ARVY0TK5QG749T2YRZEQD",
"status": "identified",
"updated_at": "2026-05-19T14:38:23Z"
}
],
"name": "Calling Degraded",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-05-19T19:30:36Z",
"status": "resolved",
"updated_at": "2026-05-19T19:30:36Z"
},
{
"created_at": "2026-05-14T14:14:56Z",
"id": "01KRKDEBHGFP92RK20Y71E78X0",
"impact": "minor",
"incident_updates": [
{
"body": "All systems continue to operate normally. We declaring the incident resolved.",
"created_at": "2026-05-15T14:04:05Z",
"display_at": "2026-05-15T14:04:05Z",
"id": "01KRNZ76551C0NF5XV6P1TBVE6",
"incident_id": "01KRKDEBHGFP92RK20Y71E78X0",
"status": "resolved",
"updated_at": "2026-05-15T14:04:05Z"
},
{
"body": "We have identified the issue, and services should be working as normal again. We will continue to monitor.",
"created_at": "2026-05-14T16:01:56Z",
"display_at": "2026-05-14T16:01:56Z",
"id": "01KRKKJ8J5FGREC96Z2RN0AW4F",
"incident_id": "01KRKDEBHGFP92RK20Y71E78X0",
"status": "monitoring",
"updated_at": "2026-05-14T16:01:56Z"
},
{
"body": "We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation.",
"created_at": "2026-05-14T14:14:56Z",
"display_at": "2026-05-14T14:14:56Z",
"id": "01KRKDEBHG79F8FDAMKADFFHHC",
"incident_id": "01KRKDEBHGFP92RK20Y71E78X0",
"status": "investigating",
"updated_at": "2026-05-14T14:14:56Z"
}
],
"name": "Calling Phone Menu Incident",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-05-15T14:04:05Z",
"status": "resolved",
"updated_at": "2026-05-15T14:04:05Z"
},
{
"created_at": "2026-04-22T13:50:41Z",
"id": "01KPTQA4AWFTKKX0VFHDBZ2DWK",
"impact": "major",
"incident_updates": [
{
"body": "The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning.",
"created_at": "2026-04-22T15:23:41Z",
"display_at": "2026-04-22T15:23:41Z",
"id": "01KPTWMD5KSVH1ZEYD0P8EQZ7Q",
"incident_id": "01KPTQA4AWFTKKX0VFHDBZ2DWK",
"status": "resolved",
"updated_at": "2026-04-22T15:23:41Z"
},
{
"body": "We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon.",
"created_at": "2026-04-22T13:50:41Z",
"display_at": "2026-04-22T13:50:41Z",
"id": "01KPTQA4AW4VBQQ0454R64TC0C",
"incident_id": "01KPTQA4AWFTKKX0VFHDBZ2DWK",
"status": "investigating",
"updated_at": "2026-04-22T13:50:41Z"
}
],
"name": "Message sending issues",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-04-22T15:23:41Z",
"status": "resolved",
"updated_at": "2026-04-22T15:23:41Z"
},
{
"created_at": "2026-04-20T14:46:15Z",
"id": "01KPNNPDYXQNZSBCEMH4800HXE",
"impact": "minor",
"incident_updates": [
{
"body": "Service has been updated successfully. We were able to confirm that only members of an Alpha feature cohort were impacted by this bug.",
"created_at": "2026-04-20T15:31:40Z",
"display_at": "2026-04-20T15:31:40Z",
"id": "01KPNR9K25ZZCS1625BE3F0835",
"incident_id": "01KPNNPDYXQNZSBCEMH4800HXE",
"status": "resolved",
"updated_at": "2026-04-20T15:31:40Z"
},
{
"body": "The engineering teem has identified the root cause of the issue. They are preparing a release to address the defect and will release it once it has been tested and validated.",
"created_at": "2026-04-20T15:13:51Z",
"display_at": "2026-04-20T15:13:51Z",
"id": "01KPNQ8YWH5V2VZPH8P56TPW32",
"incident_id": "01KPNNPDYXQNZSBCEMH4800HXE",
"status": "identified",
"updated_at": "2026-04-20T15:13:51Z"
},
{
"body": "We are investigating reports of sporadic issues logging in with the Web and Desktop clients.",
"created_at": "2026-04-20T14:46:15Z",
"display_at": "2026-04-20T14:46:15Z",
"id": "01KPNNPDYXRA1EV0T9KQRMZHHA",
"incident_id": "01KPNNPDYXQNZSBCEMH4800HXE",
"status": "investigating",
"updated_at": "2026-04-20T14:46:15Z"
}
],
"name": "Web and Desktop Login Issues",
"page_id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"resolved_at": "2026-04-20T15:31:40Z",
"status": "resolved",
"updated_at": "2026-04-20T15:31:40Z"
}
],
"page": {
"id": "01HHZGTJT27MCRTSZ4CR2NCAK1",
"name": "Quo",
"updated_at": "2026-10-01T18:08:30Z",
"url": "https://status.quo.com/"
}
}