Snapshot 30735
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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{
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"description": "Sitoo support systems as ticketing system, email and phone availability.",
"group_id": null,
"id": "8ll771llqv2r",
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"updated_at": "2024-01-18T16:43:49.865+01:00"
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{
"created_at": "2023-12-14T10:18:46.140+01:00",
"description": "This component is just used for testing our statuspage.",
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"created_at": "2025-11-10T11:32:02.697+01:00",
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],
"body": "Infrasec are now up and running so the operation should be normal again.",
"created_at": "2025-11-10T11:35:49.600+01:00",
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"body": "We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.\n\nNOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.",
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"created_at": "2025-10-28T17:55:52.956+01:00",
"id": "fjqhbhtlznlw",
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"body": "The scheduled maintenance has been completed.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Dear Sitoo user,\nWe will be conducting a planned infrastructure update of the new Back Office which means that you will be unable to access it during this period. If you have planned work to perform during these 30 minutes we are sorry for the inconvenience as we have chosen a time when we have very limited traffic in the system. \n\nHow this may affect you:\n- During this 30 minutes window you won't be able to access the new Back Office. \n\nWhat will not be affected:\n- The will have no effect on any POS operations nor work in old Back Office.\n\nIf you have questions at any time during this maintenance, you are welcome to reach out to our support team at https://support.sitoo.com/ or call +46-8 5000 93 90",
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}
],
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"name": "Planned infrastructure update for the new Back Office",
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"body": "This incident has been resolved.",
"created_at": "2025-08-21T12:46:40.558+02:00",
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],
"body": "We have identified the issue and are working on a fix.",
"created_at": "2025-08-21T10:59:56.922+02:00",
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"body": "We’re investigating a disruption affecting the ability to log in to the New Back Office.\nWe will provide more info continuously.",
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],
"body": "Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performance",
"created_at": "2025-05-14T20:49:41.361+02:00",
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],
"body": "We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221)\nA production release will be available soon.",
"created_at": "2025-05-14T16:33:49.191+02:00",
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],
"body": "After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.",
"created_at": "2025-05-13T16:46:52.420+02:00",
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"body": "The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.",
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"created_at": "2025-05-09T18:33:45.610+02:00",
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{
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"body": "We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow",
"created_at": "2025-05-08T19:09:14.546+02:00",
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],
"body": "We have identified several potential issues and are finalizing fixes for them right now",
"created_at": "2025-05-07T16:38:03.280+02:00",
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"body": "We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.",
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"body": "This incident has been resolved with the new version 1.93. We will continue to monitor the status.",
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"body": "Version 1.93 is now available in the App Store with the following fixes:\n\t•\tCRM V2 – Customer Addition to Cart\nResolved an issue preventing customers from being added to the cart when the CRM V2 SPI did not return customer transactions.\n\t•\tZ-Report Numbering\nFixed a bug causing the Z-report ID numbering to reset to 1 instead of continuing sequentially.\n\nWe will continue monitoring this closely and provide updates as needed.",
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"body": "We're currently investigating two related issues affecting Z reports:\n1) Z report number series are restarting from 1 unexpectedly (starting from version 1.91).\n2) Users who closed Z reports last night may receive prompts to close again, causing the number series and grand totals to reset.\nNote: Journal data remains accurate. This issue only impacts the Z report numbering.\nThe 3 grand total fields in the journal data are also affected, as they reflect the information on the Z reports (moneygrandtotalsales, moneygrandtotalrefund, moneygrandtotalnet)\n\nWe strongly reccomend not to upgrade from version 1.90 until a fix is released",
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"body": "This incident has been resolved with the new version 1.92. We will continue to monitor the status.",
"created_at": "2025-03-13T11:15:54.612+01:00",
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"body": "We are continuing to monitor for any further issues.",
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"body": "POS iOS version 1.92 has been released with a fix for this issue. The update has been pushed to the AppStore and should be available shortly for download.",
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"body": "We have identified that the issue specifically affects iOS version 1.91. We recommend not installing or upgrading to version 1.91. We are working to fix this issue.\nOnly a small number of customers are affected.",
"created_at": "2025-03-12T18:07:31.282+01:00",
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"body": "We are currently experiencing an issue affecting split payments when using Adyen as the payment method. When attempting to make a partial payment through Adyen.",
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"name": "Issues with Split Payments via Adyen on POS iOS",
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"body": "Customers who have updated to version 1.87 report that the update has successfully resolved the previously identified issues.\n\nRecommended Action:\nIn general we recommend updating to version 1.87, especially if you're currently using version 1.86 and encountering problems with Down Payments or Invoices as payment methods.",
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"body": "A fix has been implemented, and version 1.87 is now available on the App Store. The new release resolves the issue with Down Payments and Invoices and addresses the error relating to the migrating error to the new journal service that affected a handful of devices.",
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"body": "Current status:\n- We have identified the issue and are working with a new release.\n- The problem occurs in relation to Down Payments and Invoice as payment methods immediately after committing a booking/order, where an error message appears.\n- The booking/order is still created but is simultaneously canceled in Sitoo. The product remains in the cart.\n- We are also investigating an issue related to migrating the journal to the new service.\n- The impact of this issue may vary depending on your specific system implementation.\n\nRecommended Action:\nIf you have not yet updated to version 1.86, we strongly recommend postponing the update until hotfix 1.87 is released. If you have successfully updated to version 1.86, no action is required.\n\nIf you have any questions, please don’t hesitate to reach out to our support team. We appreciate your patience and will keep you informed as we work towards a resolution.",
"created_at": "2025-01-31T20:52:43.389+01:00",
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"body": "We are still investigating. The issue affects customers using payment methods Down payments and Invoice that has upgraded to version 1.86 on iOS (iPad and iPhone).\n\nNote: Directly after a Commit of a booking/order an error message will be shown. The booking/order will still be created but in the same time also Cancelled in Sitoo. The product will still be in the cart. How this affects you as a customer is unique per customer depending on each customers own implementation to other systems.",
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"body": "We are currently experiencing issues with the latest version 1.86 of the POS App (iOS) regarding down payments. We currently don't recommend customers to update to version 1.86. Thank you for your patience.",
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"body": "The implemented fix was successful. Operations back to normal.",
"created_at": "2024-08-06T09:45:47.853+02:00",
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"body": "A fix has been implemented and we are monitoring the results.",
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"body": "We have identified a potential issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.\n\nNOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.",
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"body": "The latest release of Sitoo POS on Android (1.4.34) contains a fix for this issue.",
"created_at": "2024-06-28T13:37:11.586+02:00",
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"body": "We are currently experiencing issues with the POS App running on devices with Android Version 14 due to a recently found bug related to taxfree receipts being printed with a LARGE font. Sitoo currently does not recommend upgrading Android devices to Android 14 (API level 34) until a bug fix has been released. Thank you for your patience.",
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