Third Party Index

Sitoo

sitoo.com

Subprocessors

5 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services
Amazon Web Services (AWS) provides the cloud service which hosts the Sitoo POS and Unified Commerce Platform. The Controller's data will be recorded and stored within the cloud service.; Cloud Service Provider
EU
Google Workspace
Productivity Service for file storage, spreadsheets, documents, etc. Support Ticket Email Processing. The Controller's data will be recorded and stored within the cloud service.; Productivity platform
EU
Onitio
Customer Support; Provides first line customer support. Visma provides on-call First-Line Support after business hours on behalf of Sitoo. The Controller’s data in respect of staff calling the support will be recorded and stored by Visma.
EU
Salesforce
Customer Support; Sitoo is using Salesforce as a support matter management software. The Controller's data in respect of support matters will be recorded and stored by the Salesforce Service Cloud software.
EU
Zendesk
Customer Support; Zendesk provided a SaaS support matter management software used by Sitoo replaced by Salesforce. Zendesk contains historical data customer support related data until the migration to Salesforce has been completed and verified. The Controller's data in respect of support matters will be recorded and stored by the Zendesk software.
EU

Compliance

Certified
Says it complies with

Certifications as Sitoo's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)critical3 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 critical) · typical time to resolve 3 min Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

As Sitoo's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Sitoo's site

Sitoo transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/sitoo"><img src="https://thirdpartyindex.com/badge/sitoo.svg" alt="Sitoo transparency rating on Third Party Index" height="20"></a>
[![Sitoo transparency rating on Third Party Index](https://thirdpartyindex.com/badge/sitoo.svg)](https://thirdpartyindex.com/vendors/sitoo)