Snapshot 30755
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.",
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"body": "We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.",
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"postmortem_body": "Between August 24 and August 28, 2026, a performance optimization caused certain formulas and cross-sheet references to evaluate incorrectly or produce errors following row insertions or deletions. The root cause was an asynchronous calculation change that performed partial data loads, omitting dependent cells and silently persisting inaccurate formula values. The issue was mitigated on August 27 at 11:25 AM PDT by disabling the optimization flags, with full data restoration completed on August 28 after recalculating approximately all affected known sheets. Preventive measures include enforcing dependency coverage safeguards and adding automated test suites for structural sheet edits.\n\nAnother event also caused the same issues. On August 25, 2026 \\(starting at ~19:43 UTC\\), an unprecedented update fanout from a single high-connectivity source sheet overwhelmed the backend Grid Service with approximately update attempts in the thousands, leading to database connection spikes and 502 Bad Gateway errors that left destination sheets with stale cell links and cross-sheet references. Engineering mitigated the propagation by blocking the problematic source sheet on August 26, 2026. A comprehensive, two-phase bulk inbound refresh was subsequently executed across affected unique destination sheets starting on August 26 at 19:14 UTC and successfully concluding on August 27, 2026 at 11:07 UTC, restoring live link consistency across active sheets.\n\nWe continue to prioritize investments to scale our networking, compute, security, and other infrastructure, and in the technical management processes that enable us to consistently deliver against that commitment. While we cannot promise a future free of any technical challenges, we promise that we will do whatever it takes to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.",
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},
{
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},
{
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"name": "Core Application - Reports",
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},
{
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"name": "Core Application - Dashboards",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-15T02:55:36.715-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-15T02:55:36.715-07:00",
"id": "651vcd873kzm",
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"updated_at": "2026-07-15T02:55:36.715-07:00",
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},
{
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{
"code": "k1fdt8ctjsdg",
"name": "Core Application - Smartsheet Login",
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},
{
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},
{
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},
{
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{
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},
{
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}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-15T02:44:52.290-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-15T02:44:52.290-07:00",
"id": "gr7p94yh2y4p",
"incident_id": "xlthd6t899sx",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-15T02:44:52.290-07:00",
"wants_twitter_update": false
},
{
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{
"code": "k1fdt8ctjsdg",
"name": "Core Application - Smartsheet Login",
"new_status": "major_outage",
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},
{
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},
{
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},
{
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{
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},
{
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"name": "Core Application - Dashboards",
"new_status": "major_outage",
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}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-15T02:38:49.575-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-15T02:38:49.575-07:00",
"id": "q6pmysts8t1p",
"incident_id": "xlthd6t899sx",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-15T02:38:49.575-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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"name": "Core Application - Smartsheet Login",
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},
{
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},
{
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{
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{
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},
{
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"name": "Core Application - Dashboards",
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}
],
"body": "We are currently investigating an issue preventing Smartsheet US from successfully loading. \nAttempts to log in to Smartsheet US or access items may result in loading screens that do not complete. \nWe will provide an update in 30 minutes.",
"created_at": "2026-07-15T02:23:07.535-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-15T02:23:07.535-07:00",
"id": "k76xq99cpksm",
"incident_id": "xlthd6t899sx",
"status": "investigating",
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"twitter_updated_at": null,
"updated_at": "2026-07-15T02:23:07.535-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-15T02:44:52.290-07:00",
"name": "Smartsheet US is not loading",
"page_id": "tvv76p250rdk",
"postmortem_body": "Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. \nDuring this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.",
"postmortem_body_last_updated_at": "2026-07-16T18:22:41.106-07:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-07-16T18:22:41.106-07:00",
"reminder_intervals": null,
"resolved_at": "2026-07-15T02:55:36.715-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/w4z44rdbk7fp",
"started_at": "2026-07-15T02:23:07.334-07:00",
"status": "resolved",
"updated_at": "2026-07-16T18:22:41.126-07:00"
}
],
"page": {
"id": "tvv76p250rdk",
"name": "Smartsheet",
"url": "https://status.smartsheet.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}