Smartsheet
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 95 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Smartsheet's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/smartsheet"><img src="https://thirdpartyindex.com/badge/smartsheet.svg" alt="Smartsheet transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/smartsheet)Compliance
- FedRAMP
- Smartsheet Gov Authorized Moderate · 28 agency authorizations · since Aug 12, 2019
FedRAMP status from the FedRAMP Marketplace (evidence)
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
44 third parties, 1 affiliate. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Agile Management Experts | Optional - Professional services provider. | Germany | |
| Amazon Web Services, Inc. | AWS Bedrock provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.; Automated image tagging services; Customer Choice - Asset hosting provider; Hosting provider of internal tools; Hosting services provider | Australia; Germany & Ireland; United States; United States & Australia | |
| Amplitude Inc. | Customer support and application onboarding services | United States | |
| Anthropic, PBC | Internal generative AI provider | United States | |
| Atlassian Pty Ltd. | Internal team documentation repository | United States | |
| Blitline LLC | File conversion functionality | United States | |
| Castle Global | Logo recognition services | United States | |
| Catamorphic, Co. | Feature flags management | United States | |
| CI Hub GmbH | Customer Choice - Integrations tool | Germany | |
| CloudWave Inc. | Optional - Professional services provider. | United States & India | |
| Comture Corporation | Optional - Professional services provider. | Japan | |
| Concentrix Catalyst Pty. Ltd. | Optional - Professional services provider. | Australia & Mexico | |
| Concentrix CVG Customer Management Group Inc. | Optional - Professional services provider | United States | |
| Databricks, Inc. | Data analysis and warehouse | United States | |
| Design Huddle LLC | Customer Choice - Design tool | United States | |
| DigitalRadius LLC | Optional - Professional services provider. | United States | |
| Fastly, Inc. | Content delivery network | United States | |
| Google LLC | Google Vertex AI provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features.; Hosting services provider; Staff communication and workplace tools | Australia; United States | |
| Idera, Inc. | Insights functionality and file uploading services | United States | |
| Invoka Consulting Limited | Optional - Professional services provider. | United Kingdom | |
| MessageBird B.V. | Processes and delivers email; Processes and delivers emails | Ireland; United States | |
| Microsoft Corporation | Azure OpenAI processes Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.; Generative AI services provider | Australia; France, Sweden, & Switzerland; United States | |
| Monotype Imaging Holdings Inc. | Font rendering | United States | |
| Mux, Inc. | Video transcoding | United States | |
| One More Cloud, Inc. | Search functionality | United States | |
| Optimum Consultancy Services, LLC | Optional - Professional services provider. | United States | |
| Prime Consulting Group Solutions | Optional - Professional services provider. | United States | |
| PrintUI, Inc. | Customer Choice - InDesign server | United States | |
| Project Plan Services | Optional - Professional services provider. | United States & United Kingdom | |
| Protiviti Inc. | Optional - Professional services provider. | United States & Bulgaria | |
| Salesforce, Inc. | Customer support services provider; Customer support tools and team communication services | United States | |
| Servicios y Sistemas Tecnologicos para la Construccion SA de CV | Optional - Professional services provider. | Mexico | |
| Sevan Multi-Site Solutions, Inc. | Optional - Professional services provider. | United States | |
| Snowflake Inc. | Data analysis and warehouse | Germany; United States | |
| SoftwareX | Optional - Professional services provider. | United States | |
| Storyteq B.V. | Customer Choice - Template tool | Netherlands | |
| TaskUs, Inc. | Customer support services provider | Philippines | |
| Transloadit Limited | Upload service | United States | |
| Twilio Inc. | Processes and delivers emails | United States | |
| UiPath, Inc. | Robotic processing automation | United States | |
| Ujwal Inc. | Customer support services provider | United States | |
| Unbabel Inc. | Customer support translation services | United States | |
| Xpanxion, LLC | Optional - Professional services provider. | United States, United Kingdom, & Philippines | |
| Zencoder, Inc. | Video conversions | United States |
Listed as a subprocessor by (3)
Purposes as each company states them.
Service status
- 9 incidents in 90 days
- 8 major or critical
- 3 h 28 min typical time to resolve
- 10 h 26 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Investigating blank page or error on Smartsheet Login | major | 5 h 21 min | |
| Salesforce connector is experiencing intermittent issues | major | 10 h 26 min | |
| Smartsheet and Smartsheet Login Unavailable for Smartsheet US | major | 3 h 9 min | |
| Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps | critical | 2 h 19 min | |
| Sheets in Smartsheet US are failing to load | critical | 4 h 55 min | |
| Intermittent Cell Link and Cross Sheet Reference delays/failures | minor | 3 h 37 min | |
| Sheets, Reports, and Workflow Services Are Impacted | critical | 3 h 28 min | |
| Smartsheet Slowness and Timeout Errors | major | 2 h 47 min |
As Smartsheet's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Federal contracts
By funding agency. UEI DPDVJ8MJN586 · checked Sep 27, 2026 · snapshot
| Agency | Prime awards | Obligated | Subawards | Subaward total | Years |
|---|---|---|---|---|---|
| Smithsonian Institution | 42 | $2.6M | — | — | 2016–2026 |
| ADMINISTRATION FOR CHILDREN AND FAMILIES Department of Health and Human Services | — | — | 2 | $111.9K | 2023–2024 |
| U.S. Agency for Global Media | 3 | $57.1K | — | — | 2022–2024 |
| National Gallery of Art | 6 | $45.9K | — | — | 2021–2026 |
| Office of the Inspector General new Department of Health and Human Services | — | — | 1 | $45.9K | 2025 |
| Defense Media Activity Department of Defense | 1 | $7.2K | — | — | 2018 |
| Department of Energy | 2 | $4.6K | — | — | 2018–2020 |
| Department of the Navy Department of Defense | 1 | — | — | — | 2017–2018 |
Prime awards and subawards reported by prime contractors. Purchases through a reseller name the reseller, not the vendor.
Changes
None since tracking began.