Smartsheet

smartsheet.com

Smartsheet declares 44 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 21, 2026. 14 tracked vendors name Smartsheet as a subprocessor, including Kryterion, Accruent and Blackboard.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

44 third parties, 1 affiliate.

NamePurposeLocationListed since
Agile Management Experts Optional - Professional services provider.Germany
Amazon Web Services, Inc. AI
AWS Bedrock provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.; Automated image tagging services; Customer Choice - Asset hosting provider; Hosting provider of internal tools; Hosting services provider
Australia; Germany & Ireland; United States; United States & Australia
Amplitude Inc. Customer support and application onboarding servicesUnited States
Anthropic, PBC AIInternal generative AI providerUnited States
Atlassian Pty Ltd. Internal team documentation repositoryUnited States
Blitline LLC File conversion functionalityUnited States
Castle Global Logo recognition servicesUnited States
Catamorphic, Co. Feature flags managementUnited States
CI Hub GmbH Customer Choice - Integrations toolGermany
CloudWave Inc. Optional - Professional services provider.United States & India
Comture Corporation Optional - Professional services provider.Japan
Concentrix Catalyst Pty. Ltd. Optional - Professional services provider.Australia & Mexico
Concentrix CVG Customer Management Group Inc. Optional - Professional services providerUnited States
Databricks, Inc. Data analysis and warehouseUnited States
Design Huddle LLC Customer Choice - Design toolUnited States
DigitalRadius LLC Optional - Professional services provider.United States
Fastly, Inc. Content delivery networkUnited States
Google LLC AI
Google Vertex AI provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features.; Hosting services provider; Staff communication and workplace tools
Australia; United States
Idera, Inc. Insights functionality and file uploading servicesUnited States
Invoka Consulting Limited Optional - Professional services provider.United Kingdom
MessageBird B.V. Processes and delivers email; Processes and delivers emailsIreland; United States
Microsoft Corporation AI
Azure OpenAI processes Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.; Generative AI services provider
Australia; France, Sweden, & Switzerland; United States
Monotype Imaging Holdings Inc. Font renderingUnited States
Mux, Inc. Video transcodingUnited States
One More Cloud, Inc. Search functionalityUnited States
Optimum Consultancy Services, LLC Optional - Professional services provider.United States
Prime Consulting Group Solutions Optional - Professional services provider.United States
PrintUI, Inc. Customer Choice - InDesign serverUnited States
Project Plan Services Optional - Professional services provider.United States & United Kingdom
Protiviti Inc. Optional - Professional services provider.United States & Bulgaria
Salesforce, Inc. Customer support services provider; Customer support tools and team communication servicesUnited States
Servicios y Sistemas Tecnologicos para la Construccion SA de CV Optional - Professional services provider.Mexico
Sevan Multi-Site Solutions, Inc. Optional - Professional services provider.United States
Snowflake Inc. Data analysis and warehouseGermany; United States
SoftwareX Optional - Professional services provider.United States
Storyteq B.V. Customer Choice - Template toolNetherlands
TaskUs, Inc. Customer support services providerPhilippines
Transloadit Limited Upload serviceUnited States
Twilio Inc. Processes and delivers emailsUnited States
UiPath, Inc. Robotic processing automationUnited States
Ujwal Inc. Customer support services providerUnited States
Unbabel Inc. Customer support translation servicesUnited States
Xpanxion, LLC Optional - Professional services provider.United States, United Kingdom, & Philippines
Zencoder, Inc. Video conversionsUnited States
Smartsheet affiliates (1)
NamePurposeLocationListed since
Smartsheet Inc. Internal intelligent work management platformUnited States

Web TechnologiesCSV · Atom

Smartsheet's homepage made 317 requests to 54 domains, 29 services controlled by another company, and 5 domains not identified.

Advertising (10): Google Cloud, Microsoft, The Trade Desk, Inc., MNTN, Inc., Capterra Inc., Reddit, Inc., TechnologyAdvice, LLC; reviewed: Clickagy; usually detected as Advertising: Xandr, Magnite, Inc.Analytics (10): Adobe, Meta, LinkedIn, Amplitude, ZoomInfo, G2.com, Inspectlet, Cloudflare, Intentsify, LLC; reviewed: iSpot.tv, Inc.Marketing automation (1): 6Sense Insights, Inc.Live chat (1): Qualified.com, Inc.A/B Testing (1): OptimizelyCookie compliance (1): KetchCDN (1): UNPKGOther (4): Affiliate programs: PartnerStack, Impact Radius; usually detected as Issue trackers: Sentry; reviewed as Miscellaneous: Yahoo

29 third parties by category: Advertising 10Analytics 10Marketing automation 1Live chat 1A/B Testing 1Cookie compliance 1CDN 1Other 4

Third parties 29 · 214 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager YouTube reCAPTCHA 16% of the page's requests 50
Qualified.com, Inc. Qualified 11% of the page's requests 36
6Sense Insights, Inc. 6sense 8% of the page's requests 24
Adobe Adobe Marketo Measure Marketo 3% of the page's requests 10
Meta Facebook Pixel 2.9.435 3% of the page's requests 8
Microsoftsubprocessor Microsoft Advertising 3% of the page's requests 8
The Trade Desk, Inc. theTradeDesk 3% of the page's requests 8
Clickagy clickagy.com 2% of the page's requests 7
Ketch Ketch 2% of the page's requests 7
LinkedIn Linkedin Insight Tag 2% of the page's requests 7
Amplitudesubprocessor Amplitude 2% of the page's requests 5
Optimizely Optimizely 2% of the page's requests 5
UNPKG LottieFiles Unpkg 2% of the page's requests 5
ZoomInfo Zoominfo 2% of the page's requests 5
MNTN, Inc. Mountain 1% of the page's requests 4
Capterra Inc. Capterra <1% of the page's requests 3
PartnerStack PartnerStack <1% of the page's requests 3
Yahoo yimg.com, yahoo.com <1% of the page's requests 3
G2.com G2 Track Your Prospects <1% of the page's requests 2
Inspectlet Inspectlet <1% of the page's requests 2
Reddit, Inc. Reddit Ads <1% of the page's requests 2
TechnologyAdvice, LLC TechnologyAdvice <1% of the page's requests 2
Xandr adnxs.com <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Impact Radius Impact <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
iSpot.tv, Inc. ispot.tv <1% of the page's requests 1
Unknown 5 · 19 requests

thepointyspritesclub.commpc-prod-28-1053047382554.us-central1.run.app34.215.155.61i215020.netusbrowserspeed.com

First party 1 · 84 requests
Smartsheet Amazon ALB Amazon Web Services Drupal 10 HSTS Lagoon Microsoft Clarity Open Graph PHP PWA Sentry core-js 3.32.2 jQuery 3.7.1 26% of the page's requests 84

11 tracked companies loaded by the homepage are not in Smartsheet's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (14)CSV · Atom

14 companies
  • Accruent accruent.com Business Support
  • Blackboard blackboard.com Project management toolset
  • Bluebeam bluebeam.com Work management and collaboration tool used across teams for tracking and planning.
  • D2L d2l.com Internal Operations; Used by D2L for project management, product development and professional services.
  • Encore Digital Media encoredigitalmedia.net
  • Gigamon gigamon.com
  • Juniper Square junipersquare.com
  • Kryterion kryterion.com
  • O.C. Tanner octanner.com Work management and collaboration services to track project progress and deliverables.
  • Onit onit.com Productivity Tool
  • Precisely Software precisely.com Development
  • Rewst rewst.io Work management and collaboration platform.
  • Udemy udemy.com Spreadsheet and collaboration platform with project management functionality
  • Veeva Systems veeva.com Cloud-based project management platform

ComplianceCSV · Atom

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
Smartsheet GovAuthorizedModerate27

FedRAMP status from the FedRAMP Marketplace (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 minor)Aug 26: 1 incident (1 critical)Aug 27: 1 incident (1 critical)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 major)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 major)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 major)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 minor)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 5 major or critical
  • 4 h 55 min typical time to resolve
  • 10 h 26 min longest major
BeganIncidentImpactLasted
Both automated and manual approval workflows are currently failing to executeminor5 h 22 min
Investigating blank page or error on Smartsheet Loginmajor5 h 21 min
Salesforce connector is experiencing intermittent issuesmajor10 h 26 min
Smartsheet and Smartsheet Login Unavailable for Smartsheet USmajor3 h 9 min
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium appscritical2 h 19 min
Sheets in Smartsheet US are failing to loadcritical4 h 55 min
Intermittent Cell Link and Cross Sheet Reference delays/failuresminor3 h 37 min
Sheets, Reports, and Workflow Services Are Impactedcritical3 h 28 min

Incidents per month

0 2 4 Dec 2025: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 4 h 5 min Jan 2026: 1 incident (1 major) · typical time to resolve 27 min Feb 2026: 4 incidents (1 critical, 2 major, 1 no impact stated) · typical time to resolve 3 h 11 min Mar 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 3 h 14 min Apr 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 4 h 13 min May 2026: 1 incident (1 minor) · typical time to resolve 7 h 1 min Jun 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 2 days Jul 2026: 2 incidents (2 major) · typical time to resolve 2 h 47 min Aug 2026: 4 incidents (3 critical, 1 minor) · typical time to resolve 3 h 37 min Sep 2026: 3 incidents (3 major) · typical time to resolve 5 h 21 min Oct 2026: 1 incident (1 minor) · typical time to resolve 5 h 22 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Sheets4
Dashboards3
Reports3
Smartsheet Login3
Control Center2
Dynamic View2
WorkApps2
AI Tools1

As Smartsheet's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Smartsheet's subprocessorsCSV · Atom

254 reported incidents in the last 30 days, by 8 of the vendors Smartsheet lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Smartsheet was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
UiPathPublishing failures in Studio Web minor27 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
LaunchDarklyEmail notifications are not being delivered minor26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
UiPathMulti-region: Google Sheets and Google Docs connections failing in Integration Service minor1 h 34 min

And 229 more. All of them: CSV · Who is around them.

Federal contractsCSV · Atom

By funding agency. UEI DPDVJ8MJN586 · checked Nov 9, 2026 · snapshot

AgencyPrime awardsObligatedSubawardsSubaward totalYears
Smithsonian Institution 43$2.9M——2016–2026
Administration for Children and Families Department of Health and Human Services——2$111.9K2023–2024
U.S. Agency for Global Media 3$57.1K——2022–2024
National Gallery of Art 6$45.9K——2021–2026
Office of the Inspector General new Department of Health and Human Services——1$45.9K2025
Defense Media Activity Department of Defense1$7.2K——2018
Department of Energy 2$4.6K——2018–2020
Department of the Navy Department of Defense1———2017–2018

All 59 records

Prime awards and subawards reported by prime contractors. Purchases through a reseller name the reseller, not the vendor.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Changed registry listing: fedramp:FR1730866868 evidence
  2. Changed registry listing: fedramp:FR1730866868 evidence
  3. Changed registry listing: fedramp:FR1730866868 evidence
Rating badge for Smartsheet's site

Smartsheet transparency rating

It updates with the rating.

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