Snapshot 33196
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Our provider has stabilised their systems and we are now observing a gradual return to the nominal situation. We are still actively monitoring.",
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"body": "Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.",
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"body": "We're actually experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.",
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"body": "Resolved. The backlog is fully delivered: every email held up during the incident has now been sent, and delivery to Microsoft business mailboxes has been back to normal since Microsoft closed its incident.\n\nWhat happened: from around 11:30 CEST, a global Microsoft incident on inbound mail stopped our notifications from reaching business mailboxes hosted by Microsoft 365 and Exchange Online. Personal addresses such as outlook.com, hotmail.com and live.com were never affected, and no other email provider was involved. Our systems kept sending normally throughout, and the messages were queued by our provider rather than lost.\n\nOnce Microsoft restored service, that queue was flushed over the following hours, which is why some notifications arrived late this afternoon and this evening.\n\nThe cause and the fix were both on Microsoft's side. What we can improve is how quickly we detect a blockage at a single provider and tell you about it, and we are working on that.\n\nThank you for your patience, and sorry for the disruption this caused to your day.",
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"body": "Microsoft has resolved its incident. Emails to Microsoft business mailboxes are being accepted again, so new notifications go through normally.\n\nThe emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again.\n\nHow fast that backlog drains depends on our provider and on the rate Microsoft accepts, and is not something we control any more than the incident itself was.\n\nNext update once the backlog is fully delivered.",
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"body": "Update:\n\nThis incident is on Microsoft's side, not ours. Our providers have confirmed a global Microsoft incident on inbound mail, which Microsoft has not published on its own status page. Our emails leave our systems and are accepted by our sending providers as usual, then stop at Microsoft.\n\nSince this morning, none of our email notifications reach business mailboxes hosted by Microsoft (Microsoft 365 and Exchange Online). Personal addresses such as outlook.com, hotmail.com and live.com are not affected, and neither is any other provider.\n\nNothing we can change on our side will deliver these emails, so we cannot fix this incident or commit to a resolution time. We are tracking the fix with our providers, who are in direct contact with Microsoft.\n\nWe will tell you whether the emails held since this morning are delivered on recovery or need to be sent again. Next update within the hour.",
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"body": "Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all. We were alerted by customers at 11:30 CEST, and the number of affected messages rose again after midday.\n\nOur own delivery tracking shows that every email is still being accepted by our sending providers, so the problem appears to occur after that hand-off. We are investigating with them to confirm the cause.\n\nEmails to all other providers are unaffected.\n\nNo action is required on your side. We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.",
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"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-03T03:06:54.151+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T03:06:54.151+02:00",
"id": "9h6sb6ql0lzs",
"incident_id": "tpfy5b53yrpx",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T03:06:54.151+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
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"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-02T22:00:07.682+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T22:00:07.682+02:00",
"id": "m2565d05z6lf",
"incident_id": "tpfy5b53yrpx",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-02T22:00:07.682+02:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-02T21:00:14.010+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T21:00:14.010+02:00",
"id": "gjmhxk82l418",
"incident_id": "tpfy5b53yrpx",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-02T21:00:14.010+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dear Users,\n\nAs part of the continuous improvement and modernization of our infrastructure, we will carry out a maintenance operation on the networking components that handle our incoming traffic (ingress) on 2026-09-02.\n\nDetails of the intervention:\n\nDate: 2026-09-02, from 22:00 CEST to 04:00 CEST\n\nExpected Impact: To guarantee data integrity and prevent any data loss or inconsistency, we will temporarily enable the maintenance page on the V3 services listed below, which will be unavailable during the operation.\n\nImpacted services:\n\n- https://yousign.app/ (Yousign V3 - APP V3)\n- https://api.yousign.app/ (Yousign V3 - API V3)\n\nWe apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.\n\nFor any questions or assistance, contact us at [email protected].",
"created_at": "2026-08-14T09:03:14.594+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T09:03:14.594+02:00",
"id": "n0jn6l9r3qn7",
"incident_id": "tpfy5b53yrpx",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T09:03:14.594+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[V3] Yousign maintenance",
"page_id": "8456vw4c8j57",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
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"resolved_at": "2026-09-03T03:06:54.151+02:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-02T22:00:00.000+02:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-02T21:00:14.260+02:00",
"scheduled_until": "2026-09-03T04:00:00.000+02:00",
"shortlink": "https://stspg.io/flx7bt6sndz2",
"started_at": "2026-08-14T09:03:14.467+02:00",
"status": "completed",
"updated_at": "2026-09-03T03:06:54.187+02:00"
},
{
"components": [
{
"created_at": "2021-02-01T11:19:25.006+01:00",
"description": "Youtrust V3 APP",
"group_id": "y0wq3snrjm6l",
"id": "rqdlkv2rctjd",
"name": "APP V3 - https://yousign.app",
"page_id": "8456vw4c8j57",
"position": 1,
"showcase": true,
"start_date": "2021-02-01T00:00:00.000+01:00",
"status": "partial_outage",
"updated_at": "2026-10-02T16:59:56.211+02:00"
}
],
"created_at": "2026-09-02T16:28:53.823+02:00",
"id": "fcd64d0f46z8",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-02T17:19:43.034+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T17:19:43.034+02:00",
"id": "dkhksfhs8hdg",
"incident_id": "fcd64d0f46z8",
"status": "resolved",
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"updated_at": "2026-09-02T17:19:43.034+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Quick update on the QES degradation reported earlier today.\n\nSince 16:27 (CEST), we have not observed any further errors, and QES signatures are completing normally.\n\nWe are currently confirming with our identity provider that the root cause has been definitively resolved. We will keep monitoring the service closely and will send a final update once we have this confirmation.\n\nThank you for your patience and understanding.",
"created_at": "2026-09-02T16:40:10.658+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T16:40:10.658+02:00",
"id": "6ks16h11v9py",
"incident_id": "fcd64d0f46z8",
"status": "monitoring",
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"updated_at": "2026-09-02T16:40:10.658+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently experiencing a degradation of the Qualified Electronic Signature (QES) service.\n\nSince 15:40 (CEST), some QES signature attempts are failing intermittently (during the identification part of the flow). The failures are random: when an error occurs, refreshing the page and retrying usually allows the signature to complete. A similar degradation was also observed earlier today, between 14:50 and 15:05.\n\nSigners who already have a wallet are not impacted: their signatures are working normally. Only signers going through the identity verification flow to obtain a new wallet may encounter these errors.\n\nWe are in contact with our identity provider to resolve the issue and stabilize the service. We will share a new update as soon as we have more information and a clearer view of the impact.\n\nWe sincerely apologize for the inconvenience and thank you for your patience and understanding.",
"created_at": "2026-09-02T16:28:53.886+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T16:28:53.886+02:00",
"id": "f4qj8j3l341m",
"incident_id": "fcd64d0f46z8",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-02T16:28:53.886+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-02T16:40:10.658+02:00",
"name": "[Degradation] Qualified Electronic Signature (QES) with identification – intermittent failures",
"page_id": "8456vw4c8j57",
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"resolved_at": "2026-09-02T17:19:43.034+02:00",
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},
{
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{
"created_at": "2021-02-01T11:19:25.006+01:00",
"description": "Youtrust V3 APP",
"group_id": "y0wq3snrjm6l",
"id": "rqdlkv2rctjd",
"name": "APP V3 - https://yousign.app",
"page_id": "8456vw4c8j57",
"position": 1,
"showcase": true,
"start_date": "2021-02-01T00:00:00.000+01:00",
"status": "partial_outage",
"updated_at": "2026-10-02T16:59:56.211+02:00"
},
{
"created_at": "2022-08-31T15:20:45.725+02:00",
"description": null,
"group_id": "y0wq3snrjm6l",
"id": "pdf3jxtpptc9",
"name": "API V3 - https://api.yousign.app",
"page_id": "8456vw4c8j57",
"position": 2,
"showcase": true,
"start_date": "2022-08-31T00:00:00.000+02:00",
"status": "partial_outage",
"updated_at": "2026-10-02T16:59:56.254+02:00"
}
],
"created_at": "2026-08-31T09:30:28.000+02:00",
"id": "1yfwty50vvg6",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "All Identity Verification services are now fully operational, and we have implemented additional measures to enhance service stability based on insights on our provider infrastructure. We are now closing this incident, and sincerely apologise for any inconvenience caused.",
"created_at": "2026-09-01T20:08:49.271+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T20:08:49.271+02:00",
"id": "n19d56w3np7x",
"incident_id": "1yfwty50vvg6",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T20:08:49.271+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have held an in-depth exchange with our provider, which enabled us to locate the exact root cause of their scaling issue with a path to resolution identified.\nAdvanced Electronic Signature is fully operational.\nIdentify Verification is now also operational, while we still process the backlog of pending verifications in the coming hours.",
"created_at": "2026-09-01T14:37:17.074+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T14:37:17.074+02:00",
"id": "dqgryn9dfkkc",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T14:37:17.074+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "After consuming a significant share of pending verifications, our provider is again facing instabilities.\n\nAdvanced Electronic Signature (AES) and Verify Identity Verification services are in a pending state as a consequence:\n\nAES signers are facing identification slowdowns or errors\nIdentity Verification requests are pending and will be processed once our provider is up again\n\n\nWe are monitoring the situation and will keep you updated.",
"created_at": "2026-09-01T10:44:04.273+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T10:44:04.273+02:00",
"id": "kv8n5nzh7zmc",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T10:44:04.273+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our provider has identified the root cause of their system instabilities, linked to their orchestrator layer for verification services. They have fully stabilised their systems during the night, meaning Identity Verification processing times are now back to their standard duration of a few seconds.\n\nWe are now gradually working through the backlog of pending verifications and expect them all to be processed during the morning hours.\n\nWe are continuing to monitor the situation.",
"created_at": "2026-09-01T08:00:24.522+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T08:00:24.522+02:00",
"id": "2nnnrt7fcy0x",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T08:00:24.522+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We continue to observe latency on Identity Verification services.\n\nOur identity verification provider has fully mobilised their teams to absorb the backlog of pending verifications during the end-of-day and night period. As the volume of incoming requests gradually decreases, we expect their system to return to standard processing times overnight.\nNo data will be lost: all identity verification requests submitted during this period are safely recorded on our side and will be processed, no action is required from you, and no request needs to be resubmitted.\n\nAdvanced Electronic Signature is not impacted at this stage.\n\nWe are continuously monitoring the situation and will provide a further update should anything change. Next update expected tomorrow morning, or earlier if the situation evolves.\n\nWe apologize for the inconvenience. For any question, contact us at [email protected].",
"created_at": "2026-08-31T20:30:04.644+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T20:30:04.644+02:00",
"id": "40m1klj4v5dv",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T20:30:04.644+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "As our provider is scaling their operations to absorb the backlog of verifications, the Verify Identity Verification services are still impacted by a significant latency. \nWe are closely working with the provider to ensure smooth restoration of services. \nAdvanced Electronic Signature is not impacted.",
"created_at": "2026-08-31T15:28:57.527+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T15:28:57.527+02:00",
"id": "lj9cvhv53kn2",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T15:28:57.527+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We confirm that the identification services are now fully back online, with some latency due to verification backlogs. This latency is improving gradually and we are continuing to monitor it.\n\nAdvanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during the outage will not be accounted for in the billing / consumption data.",
"created_at": "2026-08-31T12:55:27.504+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T12:55:27.504+02:00",
"id": "h961vnl7d082",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T12:55:27.504+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Our provider has restored their services and we are now closely monitoring the situation as we process the backlog of pending verifications:\n\nAdvanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow now should not encounter any error anymore\nVerify Identity Verification: all requests should now be successfully processed according to standard processing times (a few seconds per request)\n\n\nWe are monitoring and will keep you updated.",
"created_at": "2026-08-31T12:03:55.054+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T12:03:55.054+02:00",
"id": "15kms1mqjl1k",
"incident_id": "1yfwty50vvg6",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T12:03:55.054+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rqdlkv2rctjd",
"name": "Youtrust V3 - APP V3 - https://yousign.app",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "pdf3jxtpptc9",
"name": "Youtrust V3 - API V3 - https://api.yousign.app",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Dear users,\n\nOne of our identity verification providers is currently facing technical difficulties.\n\nAs a consequence, the following flows are impacted across our products:\n\nAdvanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification\nVerify Identity Verification: all API identity verification requests are rightly recorded and pending at our side and will be processed once the provider comes back online \n\n\nWe are actively working with the provided to provide a swift recovery of our services, and will keep you updated along the process.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.\n\nFor any questions or assistance, contact us at [email protected].",
"created_at": "2026-08-31T11:42:28.027+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T09:30:28.000+02:00",
"id": "qvrthz8m8g0f",
"incident_id": "1yfwty50vvg6",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T11:42:49.960+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-31T12:03:55.054+02:00",
"name": "Identity verification delay",
"page_id": "8456vw4c8j57",
"postmortem_body": null,
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"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
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"resolved_at": "2026-09-01T20:08:49.271+02:00",
"scheduled_auto_completed": false,
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"shortlink": "https://stspg.io/qd6q2d2t69hr",
"started_at": "2026-08-31T09:30:28.000+02:00",
"status": "resolved",
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