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Percona Search the Trust Center... Ctrl +K Quick links Website URL Report a Vulnerability Quick links Website URL Report a Vulnerability Badges HIPAA Quick Summary One or more annual third-party audit(s) Annual third-party penetration testing Has a disaster recovery plan Subprocessors list available Has cyber insurance Will enter into a DPA Has a bug bounty or vulnerability disclosure program Deletes customer data on request Uses a centralized IAM solution (SSO) to manage employee access Has a privacy policy Ask a Security Question What we offer Database Managed Services Percona Managed Services are ideal for organizations seeking proactive, around-the-clock database management at a fraction of the cost of a dedicated, full-time DBA. Percona will have access to customer database environments through the use of a zero-trust tool and identity management provider. The customer will have full control of the security and access controls in place and data will not leave the customer environment. Typical data access: The data accessed during the provision of Managed Services is dependent on the type of database being managed and the level of access granted by the customer. Certifications: ISO 27001 Database Support Percona Support is ideal for organizations looking to supplement their in-house talent with Percona open source software, expertise, and guaranteed support SLAs. Services will be provided remotely via video, phone, and chat tools, and customer data will be maintained in ServiceNow. Typical data access: Percona will have access to database configuration files, metadata, and business contact data. Services will be provided through video communication tools (e.g. Zoom) and data will be uploaded to ServiceNow. Certifications: ISO 27001 Featured Documents Subprocessors22 Subprocessor Location of Processing Usage Details 6Sense United States Sales analytics tool. Anthropic United States Advanced AI assistant and automation Ashby United States HR purposes: this tool is an Applicant Tracking System AWS United States Percona uses AWS for cloud hosting and data backup services. Clari/Salesloft United States Analytics, revenue operations. Gainsight United States Analytics, Customer success management platform Google Workspace United States Percona uses Google Workspace for email and document retention purposes. HubSpot United States Processing data for lead generation and communication about Percona services. Notion United States Supports records maintenance for regulatory compliance. Omnistrate United States Control-plane solution to build SaaS services. ON24 United States Marketing platform for digital communications. OpenAI United States AI research and automation platform Paylocity United States Billing purposes Planful United States, India, Australia, EEA FP&A software provider. Qlik United States Analytics: Business Intelligence visualization Sage United States Billing services. Salesforce United States Percona uses Salesforce as its CRM and processes business contact data while using Salesforce. ServiceNow United States, Canada Percona uses ServiceNow to provide a customer portal for communication. Slack United States Percona uses Slack for internal communication and customer communication. Percona processes business contact data while using Slack. Sprout Social United States Social media management platform Typeform United States, Spain Data collection tool for marketing purposes Zoom United States Percona uses Zoom for internal and customer communication. Last updated May 12, 2026. . View as: Trusted by D Powered by Conveyor, the first end-to-end customer trust platform. Learn more