Snapshot 35718
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Never miss a lead. VoiceAI answers, qualifies, and routes calls 24/7. Set up in minutes. Meet VoiceAI. (888) 898-0513 Partners Support Log In Subprocessors List CTM uses certain Sub-Processors to assist it in providing the CTM Services as described in the terms of service. Defined terms used herein shall have the same meaning as defined in the terms of service. Request Updates Receive notifications for CTM sub-processor changes What is a Subprocessor: A Sub-Processor is a third party data processor engaged by CTM who has or potentially will have access to or process Customer Data (which may contain Personal Data). CTM engages different types of Sub-Processors to perform various functions as explained in the tables below. References on this page to “SubProcessors” shall be interpreted to include Service Providers (engaged on behalf of our Customers as the relevant Businesses) for the purposes of the California Consumer Privacy Act (CCPA). Due Diligence: CTM undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-Processors that will or may have access to or process Customer Personal Data. CTM is generally authorized to engage with a Sub-Processor, subject to CTM: Notifying Customer of any intended changes to its use of Sub-Processors by posting notice of the intended change on this page. Including terms in its contract with each Sub-Processor which are no less protective than those set out in these Terms; and Remaining liable to the Customer for any failure by each Sub-Processor to fulfil its obligations in relation to the Processing of the Customer Personal Data. The following is an up-to-date list of the names and locations of CTM’s Sub-Processors: The following is an up-to-date list of the names and locations of CTM’s Sub-Processors: Category 1: Phone Service Carriers Entity Name Purpose Entity Location Greenfield Partners Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. Israel Inteliquent Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. USA Plivo Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. USA Telnyx Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. USA Twilio Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. USA Vonage Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. USA Vox Telecom Limited Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. South Africa Category 2: Transcription of Call Recordings Entity Name Purpose Entity Location Google Cloud Provides transcription services for customers who have enabled transcriptions on supported products. USA Deepgram Inc. Provides transcription services for customers who have enabled transcriptions on supported products. USA Category 3: Storage Entity Name Purpose Entity Location Amazon Web Services Provision of communication products and services. USA Rackspace Storage and provisioning of session data. USA Category 4: Automation Entity Name Purpose Entity Location OpenAI Artificial Intelligence services used for reporting and automation USA Google Cloud Artificial intelligence services for chat and voice Virtual Agent. USA Anthropic Artificial intelligence safety and research company. USA Category 5: Monitoring Entity Name Purpose Entity Location Datadog Storing system and event logs USA