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Sub-processors Home Privacy Policy Terms Of Use Affiliate Program Terms and Conditions SLA NIST 800-53 Overview SOC 2® Overview Request Form Security Policy Cookie Policy DPA GDPR Overview HIPAA Overview Modern Slavery Statement Sub-processors Ethics Policy Responsible Disclosure AI Chatbot Disclaimer AI Disclaimer TX-RAMP Level 2 Certification Effective July 28, 2024 At BoldDesk, we take data privacy and security seriously and to assist in providing functionality in its products and platform. We use third-party sub processors to help us process, store, and secure your information. Sub-processors are third-party vendors who assist us in providing our services to you. BoldDesk engages the following sub-processors to process customer personal data on behalf of BoldDesk users. We only use sub-processors who meet our high standards for data privacy and security. Sub-processor Service Provided Purpose Location Google Cloud Platform (GCP) Cloud Computing Services Cloud Infrastructure hosting, Database and File Storage United States EU (Netherlands) Australia (Sydney) India Microsoft Azure Cloud Computing Services Azure Cosmos DB, Azure Application Insights, Azure Service Bus, Azure Vault United States Postmark Email Service Provider Email to ticket inbound processor United States Amazon Web Services Email Service Provider For sending emails United States Stripe Payment Processing Processing payments and managing subscriptions United States Brand SSL SSL Service Provider SSL certificate issuance if the customer opted for a custom domain. United States Azure Open AI AI Services AI functionalities (if enabled in your account) United States Sentry Error Monitoring Error and performance monitoring for applications United States Avalara Tax Compliance Service Sales tax reporting United States Amazon CloudFront Content Delivery Network (CDN) Content delivery, caching, and traffic optimization North America, South America, Europe, Asia-Pacific, Middle East & Africa PostHog Product Analytics Platform Event tracking, user interaction analytics and usage insights United States