Snapshot 36840
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59+01:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "fscpxkkpdzv7",
"impact": "major",
"message": "We experience around 30 minutes of increased slowness in our Search responses for the US cluster. During this time, most requests took between 10-30s, with a few requests timing out and failing to return a response.\n\nThis has normalized, and the root cause will be investigated by our team. We apologize for any inconvenience this might have caused.",
"name": "Slowed Search (US)",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CEST"
},
{
"code": "t2c2g1vxrxff",
"impact": "none",
"message": "AI Chat was partially degraded for ~30 minutes due to elevated error rates from our LLM provider. Other features were unaffected, and service recovered on its own.",
"name": "Elevated Error Rate In Our AI Services",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CEST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "qrs8g73y75lm",
"impact": "critical",
"message": "Search is fully operational again, and the causes will be investigated further before doing a full post-mortem on this incident.\nIf you still experience any issues, don't hesitate to reach out to [email protected]\n\nThank you for your patience.",
"name": "Search Outage (EU)",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e CEST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+02:00",
"time_zone": "Copenhagen"
},
{
"end_time": "2026-07-31T23:59:59+02:00",
"months": [
{
"incidents": [],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "6kfq55qqtn9q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance: Cludo Search",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - \u003cvar data-var='time'\u003e10:32\u003c/var\u003e CEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "95f980p0r475",
"impact": "minor",
"message": "The incident has been resolved. We will continue investigating the root cause.",
"name": "Degraded performance: Cludo Search",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e - \u003cvar data-var='time'\u003e19:28\u003c/var\u003e CEST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+02:00",
"time_zone": "Copenhagen"
},
{
"end_time": "2026-04-30T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "pw4f07w2z88k",
"impact": "minor",
"message": "The misconfiguration has been reverted and all systems are operating normally. US was unaffected throughout the incident.",
"name": "Degraded Search Performance – EU Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:08\u003c/var\u003e - \u003cvar data-var='time'\u003e15:20\u003c/var\u003e CEST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "y0n45s16zlwn",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Analytics missing since Friday (EU only)",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e - \u003cvar data-var='time'\u003e22:14\u003c/var\u003e CET"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "6flxj727twtj",
"impact": "minor",
"message": "We’ve verified that the issue has been resolved across major DNS providers. For affected users, access will be fully restored as their DNS provider refreshes its cached records.\n\nSome DNS providers may take up to 48 hours to refresh their cache. During this period, a small number of users may still experience issues. If you continue to experience problems after this time, please contact us at [email protected] and we’ll be happy to assist.",
"name": "Degraded Search Performance \u0026 MyCludo Access",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:33\u003c/var\u003e - \u003cvar data-var='time'\u003e18:02\u003c/var\u003e CET"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+01:00",
"time_zone": "Copenhagen"
},
{
"end_time": "2026-01-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "cdy9zwb1qwqh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Deployment Freeze (Dec 20 – Jan 6)",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e CET"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "51dtql8gcbrl",
"impact": "critical",
"message": "This incident has been resolved. thank you for your patience.",
"name": "AI Chat and Summary outage",
"timestamp": "Dec \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:28\u003c/var\u003e - \u003cvar data-var='time'\u003e18:16\u003c/var\u003e CET"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "cw5ky25l9j42",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Degraded performance: Cludo Search",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - \u003cvar data-var='time'\u003e17:15\u003c/var\u003e CET"
},
{
"code": "ztv1rxwh5gzx",
"impact": "minor",
"message": "Our incident response efforts enabled the Search cluster to recover, and service functionality has been fully restored.",
"name": "Degraded performance: Cludo Search",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - \u003cvar data-var='time'\u003e13:27\u003c/var\u003e CET"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+01:00",
"time_zone": "Copenhagen"
}
]
}