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Skip to navigationSkip to main content SweetHawk SweetHawk is a Premier Zendesk Technology Partner (the highest tier possible) and exclusively builds apps for Zendesk. We support 10,000+ organisations (including governments, public and private companies) across the World. SweetHawk's best-in-class, simple yet powerful Zendesk apps can be used to build workflow & automation processes to extend the functionality of Zendesk and enable many use cases that might not otherwise be possible. SweetHawk was founded in 2015 [email protected] Privacy PolicyOpens in new tab SweetHawk is a Premier Zendesk Technology Partner (the highest tier possible) and exclusively builds apps for Zendesk. We support 10,000+ organisations (including governments, public and private companies) across the World. SweetHawk's best-in-class, simple yet powerful Zendesk apps can be used to build workflow & automation processes to extend the functionality of Zendesk and enable many use cases that might not otherwise be possible. SweetHawk was founded in 2015 Compliance SOC 2 Type II GDPR CCPA SOC 2 Type I Resources View all 2026 SOC 2 Type 2 Audit report 2025 SOC2 Type 2 Audit Report 2024 SOC2 Type 2 Audit Report SOC 2 Type I Penetration Test Results (Q4 2025) Penetration test (Jan 2025) SweetHawk - Technical architecture.pdf Controls View all Infrastructure security Unique production database authentication enforced Unique account authentication enforced Production application access restricted View 16 more Infrastructure security controls Organizational security Portable media encrypted Anti-malware technology utilized Employee background checks performed View 8 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 30 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Employee personally identifiable information Customer personally identifiable information Credit card information Personal health information Subprocessors View all Amazon Web Services Cloud service infrastructure Stripe Payment processor Sendgrid (Twilio) Cloud service that provide email service Vanta Continuous security and compliance monitoring FAQ View all Updates View all Compliance 2025 SOC 2 Type 2 report published Published May 16, 2025 Latest (2025) SOC 2 Type 2 Audit report now available. General 2024 SOC 2 Type 2 report published Published May 24, 2024 Latest (2024) report now available.