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Rated 4.7 on G2 Get early access to Capsule MCP Join the upcoming product tour An honest guide to choosing a CRM Check out our upcoming webinars and events Get early access to Capsule MCP Become a PartnerContact Sales A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement. Sub-processor lists Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services. Sub-processor Purpose Data Location Transfer Mechanism Supplemental Measures Contact Details Amazon Web Services, Inc Hosting Services Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs USA DPF Encryption of data in transit and at rest. Encryption key stored in the EU. DPA Security AWS Compliance contact 410 Terry Avenue North, Seattle, WA 98109-5210, USA Google Inc. Email Services Content of communications between a customer and Capsule support. Data subject emails USA DPF Encryption of data in transit and at rest for Google Cloud Platform and Google Workspace. External Encryption Key storage outside of Google‘s technical infrastructure. DPA Data Processing Amendment Data Transfer Mechanisms https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 94043 Helpscout PBC (Trello) Help desk services for customer support queries Content of communications between a customer and Capsule support USA SCCs Data is encrypted at rest, including 3rd party keys stored by Apps. DPA [email protected] 100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA Twilio Inc. (Sendgrid) Cloud email service provider used for some system emails sent by Capsule to customers Contact profiles, cases and opportunities (where using the export by email function). Task summaries. USA DPF Data is encrypted at rest and in transit. Technical Measures Security [email protected] 1801 California St, FL 5, Denver, CO 80202, USA SolarWinds Worldwide LLC Services for aggregating application logs to help monitor the performance of the Service Application logs, email addresses, subject lines from emails USA SCCs Data is encrypted at rest and in transit. Security DPA [email protected] 7171 Southwest Parkway, Building 400 Austin, Texas, USA CapsuleCRM Inc. Customer support services Customer name, Content of communications between a customer and Capsule support. USA DPF Data is encrypted at rest and in transit. DPA Security [email protected] 11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064 Pendo.io Inc App guidance and product experience enhancement services No personal data is processed on Pendo USA SCCs Data is encrypted at rest and in transit Security https://www.pendo.io/ 150 Fayetteville St., 14th floor, Raleigh NC 27601, USA APIHub Inc (Clearbit) Business enrichment and Contact enrichment Email Address of stored records, website address of the stored organisation USA SCCs Data is encrypted at rest and in transit [email protected] 90 Sheridan St. in San Francisco, California, 94103, USA DataDog Inc Services for aggregating application logs to help monitor the performance of the Service Application logs, email addresses, subject lines from emails USA DPF Data is encrypted at rest and in transit Security DPA [email protected] New York, NY 10018 USA OpenAI LLC AI processing services for summarization, content generation, insights, and other AI-enabled features. Customer entered data (e.g. email drafts, contacts, history, projects, opportunities, tasks) USA SCCs Data is encrypted at rest and in transit. DPA [email protected] 3180 18th St., San Francisco, CA 94110, USA