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List of Sub-Processors
Last updated: July 10, 2026
Nasuni engages third party service providers to help us support and scale the Services, Software, and Solutions. Where
these service providers process any Customer Data or Personal Data in connection with the Services, Software, and
Solutions, they are classified as sub-processors and must meet Nasuni’s due diligence requirements.
This document describes the sub-processors that Nasuni engages today; this list is subject to change at Nasuni’s
discretion. Where subprocessors are located outside the European Economic Area, United Kingdom, or Switzerland,
Nasuni ensures that appropriate transfer mechanisms are in place, including Standard Contractual Clauses or adequacy
decisions, as applicable. Details of applicable transfer mechanisms for each subprocessor are available upon request by
contacting privacy@nasuni.com.
Nasuni will provide advance notice of material changes to this list in accordance with the Data Processing Addendum
(https://www.nasuni.com/legal/data-processing-addendum/). Where technically feasible, you may request to opt out of a
specific sub-processor’s processing of your Personal Data by emailing privacy@nasuni.com. Nasuni will use commercially
reasonable efforts to accommodate such requests. Note that certain sub-processors are integral to the delivery of the
Solutions, and opting out may result in reduced functionality or unavailability of the Solutions or specific features. Nasuni
will notify you of any such impact before processing your opt-out request.
/ DEFINITIONS
"Account information" means any data associated with a customer's account, such as username and password, email
address, billing address, phone number, and payment details.
"System Data" means operational, technical, statistical, usage, and performance data generated through the operation
and use of the Solutions, as further described in Nasuni's Master Subscription and Services Agreement. System Data may
include IP addresses, device identifiers, access logs, and usage metrics.
All other definitions have the same meaning as in the Master Services and Subscription Agreement
(https://www.nasuni.com/legal/master-subscription-and-services-agreement/).
/ USE OF AI
Some of Nasuni’s sub-processors use artificial intelligence (AI) technologies, including large language models (LLMs), in the course
of providing their services. For example, AI may be used to support features such as call transcription and analysis, summarization,
search, or internal customer support tooling.
Where AI is used, it is subject to appropriate safeguards designed to protect Personal Data, including data minimization, purpose
limitations, and the technical and organizational security measures described in Annex II.
Nasuni contractually requires its AI and LLM-based sub-processors to refrain from using Customer Data or Personal Data to
develop, train, improve, or fine-tune their AI models or any third-party foundation models. This prohibition applies regardless of
whether the data has been pseudonymized.
Sub-processors that use AI or machine learning technologies in the course of providing their services are identified with "Yes" in the
"AI Used" column of the table below. A designation of "No" indicates that, to Nasuni's knowledge, the sub-processor does not use
AI or machine learning in the processing activities relevant to the Solutions. Sub-processor AI practices may change over time;
Nasuni will use commercially reasonable efforts to keep this designation current and will reflect any material changes in updated
versions of this list.
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For additional information about a specific sub-processor’s use of AI, please refer to that sub-processor’s privacy documentation
and terms of service.
/ SUB-PROCESSORS
Sub-processors apply when you engage with Nasuni as an organization and purchase or use any of our Services, Software, or
Solutions. Customer Data may be processed by the sub-processors in this section only if a Customer chooses to provide Customer
Data in interactions with Nasuni. These sub-processors do not have automated, continuous data transfers from any of our Services,
Software, or Solutions unless otherwise noted
Sub- Nature and Purpose of Categories of
Applicability Country AI Used
processor Processing Personal Data
6sense All Account intelligence and intent Account United Yes
data Information, States
System Data
Agiliad LLC All QA automation, regression Account United No
testing, software development, Information, States
testing/debugging, engineering Customer
support Data, System
Data
Anthropic All AI-powered features and agent Account United Yes
infrastructure (Claude LLM via Information, States
MCP) Customer
Data, System
Data
Atlassian All Engineering project Account United Yes
management, issue tracking, Information, States
internal collaboration (Jira, System Data
Confluence)
AWS All Cloud infrastructure hosting, Account United No
data storage, monitoring and Information, States
platform operations; AI Activate Customer
processes data continuously as Data, System
part of platform operations. Data
Clari All Revenue forecasting, pipeline Account United Yes
intelligence, and sales activity Information, States
analysis System Data
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Sub- Nature and Purpose of Categories of
Applicability Country AI Used
processor Processing Personal Data
Descartes All Export compliance screening Account Canada No
and restricted party list Information
management
Document360 All Knowledge base management Account United Yes
and self-service documentation Information, Kingdom
for customers and internal System Data
teams
Gainsight All Customer success management, Account United No
health scoring, renewal tracking Information, States
System Data
Gong All Sales revenue intelligence — Account United Yes
recording, transcription, and AI Information, States
analysis of sales calls and System Data
customer interactions
Google All Workplace productivity and Account United Yes
collaboration (Google Information, States
Workspace: email, calendar, System Data
docs, Meet)
HubSpot All Marketing automation, CRM, Account United Yes
and customer communications Information States
Microsoft All Workplace productivity and Account United No
collaboration (Microsoft 365: Information States
Teams, Outlook, SharePoint)
OpenAI All AI-assisted internal tooling and Account United Yes
customer support operations Information, States
System Data
PostHog All Product analytics, session replay, Account United Yes
feature flags, and user behavior Information, States
tracking System Data
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Sub- Nature and Purpose of Categories of
Applicability Country AI Used
processor Processing Personal Data
Qualified All Sales pipeline generation and Account United Yes
real-time visitor engagement Information States
(website chat and lead
qualification)
Salesforce All Customer account management, Account United Yes
opportunity tracking, and sales Information States
operations
Sentry All Application error tracking, System Data United Yes
performance monitoring, and States
debugging
SerNet GmbH All Samba engineering support, Account Germany No
release qualification, patch Information,
integration, product bug root- Customer
cause support Data, System
Data
Snowflake All Cloud data warehousing and Account United Yes
analytics — storage and Information, States
processing of operational and System Data
business intelligence data
Tableau All Data visualization, business Account United No
intelligence dashboards, and Information, States
operational reporting System Data
WorkRamp All Learning management system Account United Yes
(LMS) for employee training, Information States
customer education, and partner
enablement
ZoomInfo All B2B contact data enrichment Account United No
and prospecting Information States
/ NASUNI AFFILIATES
Entity Name Entity Country
Nasuni GmbH Germany
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Entity Name Entity Country
Nasuni Ireland Ireland
Nasuni UK Ltd United Kingdom
Resilio, LLC United States
Copyright © 2026. Nasuni Corporation, One Marina Park Drive, Boston, MA 02210 U.S.A. All rights reserved.
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