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Sendbird Security At Sendbird, security isn't just a feature, it's in our DNA. Trust is earned, and we earn yours by keeping your data safe. Contact sales Securing every conversation— human or AI, at global scale When customer conversations drive your business, trust isn’t optional. Sendbird protects every interaction, whether human or AI, with enterprise-grade security, privacy, and performance, trusted by some of the world’s most security-conscious industries. Best in class internal security Sendbird uses an automation-first approach to implement advanced internal security measures. FIDO2 MFA & device trust to prevent phishing Automated Detection & Response Automated Compliance DevSecOps approach Enterprise-grade reliability & performance Proven to perform at global scale, Sendbird powers 7 billion+ conversations every month—delivering high availability, low latency, and real-time responsiveness, even in mission-critical environments. Global infrastructure built for scale Real-time monitoring and 24/7 incident response Trusted by enterprises across regulated industries Advanced security features & controls Built-in security features give you full control over how you protect customer data—so you can align Sendbird to your internal policies and compliance needs. End-to-end encryption and TLS in transit Granular role-based access controls Full audit logs for visibility and control Data privacy & residency options Maintain full control over where your data resides, how it’s stored, and who can access it—helping you meet regulatory and internal data governance requirements. Regional hosting to support data residency needs Clear data ownership and processing transparency Flexible data retention settings aligned to your policy Enterprise-grade security, fully transparent. Sendbird operates a trust center where you can find all our compliance certifications & attestations, penetration test reports, FAQ’s, policies and more Visit our trust center Bug bounty program: Partner with us to keep Sendbird safe Security is a shared responsibility—one we take seriously. Please report security vulnerabilities to security@sendbird.com. Please note any acknowledgment, reward, or compensation will be provided at our sole discretion. Comprehensive security documentation for your teams We understand security is top priority for our customers, and we have detailed guides on the security features available for our customers to secure their Sendbird implementation. Visit our security docs Security compliance & accreditation Sendbird maintains a strong commitment to data security and privacy, which is reflected in our adherence to a variety of industry-leading compliance and privacy frameworks. These frameworks include but are not limited to GDPR, CCPA, HIPAA, and SOC 2 Type 2. Security resources and insights Sendbird actively contributes to the global security community—sharing insights on emerging threats, AI safety, and best practices through blog posts, podcasts, and industry events. Visit our resource page Blog Sendbird’s risk-aware detection & response program Learn how the Sendbird security team built a risk-based automation framework to enhance detection and response actions. Blog Revolutionizing IT onboarding: A zero-touch approach Uncover how Sendbird's zero-touch IT onboarding approach creates a faster and more efficient employee onboarding experience. Blog How does Sendbird secure AWS? Learn the steps Sendbird took to make AWS infrastructure secure-by-default. YOUTUBE Multi-layered Zero Trust with Yash Kosaraju For this 18th episode of Access Control Podcast, a podcast providing practical security advice for startups, Developer Relations Manager at Teleport Ben Arent chats with Yash Kosaraju.