Third Party Index

Sendbird

sendbird.com

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txt6 / 6
Security page5 / 5
Status pagenot found0 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total90 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Sendbird transparency rating

For Sendbird's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
security.txt snapshot

Subprocessors

42 third parties, 1 affiliate. CSV · Atom

NamePurposeLocationListed since
Alta.AI Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)United States
Amazon Web Services, Inc. Used to run API services and main storage servicesUnited States
Anthropic LLM provider for Sendbird's AI Agent product (customer-facing inference) and internal development workflows including code generation and review, powered by Anthropic's Claude APIUnited States
AssemblyAI Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionalityUnited States
Atlassian Corporation Plc Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operationsAustralia
Baseten AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent productUnited States
Cartesia Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionalityUnited States
Centralize Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationshipsUnited States
Cerebras Systems, Inc. Cloud-based AI inference infrastructure to support Sendbird’s AI agent featuresUnited States and European Union
Clay Data enrichment platform with AI powered functionalityUnited States
Cohere Improves quality of RAG process in AI products by reranking API powered by Rerank modelsCanada and United States
CyberHaven Data Loss Prevention (DLP) solutionUnited States
Datadog, Inc. IT infrastructure monitoringUnited States
Docusign Electronic signatures providerUnited States
DocuSmart, Inc. (dba Lexion) Contract management systemUnited States
Drata Compliance monitoring tool and Trust CenterUnited States
Fireworks AI AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models.United States
FiveTran Data pipeline platformUnited States
FriendliAI Corp. LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpointsUnited States
Functional Software, Inc. Error monitoring softwareUnited States
Google, Inc. Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI developmentUnited States
Langfuse Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM applicationUnited States
Leandata, Inc. Lead routing platformUnited States
LiveKit Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionalityUnited States
Looker Data Sciences, Inc. Business intelligence platformUnited States
Marketo, Inc. Marketing automation platformUnited States
MessageBird SMS service providerNetherlands
Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) Used to power AI features like language model inference and document parsingUnited States
NHN Cloud SMS service providerSouth Korea
OpenAI Provides processing of large language models via APIUnited States
Panther Labs Inc. Security information and event managementUnited States
Stripe, Inc. Online payment processingUnited States
Supabase Backend infrastructure used to support internal operational tooling and analytics workflowsUnited States
Telnyx PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice AgentUnited States
Twilio Inc. Phone number, Voice, and Messaging (SMS, OTP) API providerUnited States
Twingate Secure remote access to private resources using a Zero Trust, identity-based networking modelUnited States
Vercel Hosting platform used to operate internal developer tooling and productivity workflowsUnited States
VESSL AI Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instructionSouth Korea
Vonage SMS service providerUnited States
Wispr Flow AI voice dictation and transcription serviceUnited States
Zapier Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing toolsUnited States
ZeroEntropy Competitive reranking API which reranks RAG results with customer queriesUnited States
Sendbird affiliates (1)
NamePurposeLocationListed since
Sendbird Korea, Inc. Sendbird subsidiarySouth Korea

Listed as a subprocessor by (2)

Purposes as each company states them.

Changes

None since tracking began.