Sendbird
Sendbird declares 43 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 5 tracked vendors name Sendbird as a subprocessor, including Zoom, Workvivo and Alayacare.
Subprocessors CSV of Sendbird's subprocessors · Atom feed of Sendbird's subprocessors DORA draft CSV of Sendbird's subprocessors as declared by Sendbird what's this? ·
43 third parties, 1 affiliate.
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Alta.AI | Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce) | United States | |
| Amazon Web Services, Inc. | Used to run API services and main storage services | United States | |
| Anthropic (Claude API) AI | AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.; LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data. | United States | |
| AssemblyAI AI | Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality | United States | |
| Atlassian Corporation Plc | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations | Australia | |
| Baseten AI | AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent product | United States | |
| Cartesia | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality | United States | |
| Centralize | Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships | United States | |
| Cerebras Systems, Inc. AI | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features | United States and European Union | |
| Clay | Data enrichment platform with AI powered functionality | United States | |
| Cohere AI | Improves quality of RAG process in AI products by reranking API powered by Rerank models | Canada and United States | |
| CyberHaven | Data Loss Prevention (DLP) solution | United States | |
| Docusign | Electronic signatures provider | United States | |
| DocuSmart, Inc. (dba Lexion) | Contract management system | United States | |
| Drata | Compliance monitoring tool and Trust Center | United States | |
| Fireworks AI AI | AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models. | United States | |
| FiveTran | Data pipeline platform | United States | |
| FriendliAI Corp. | LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints | United States | |
| Functional Software, Inc. | Error monitoring software | United States | |
| Google, Inc. AI | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development | United States | |
| Langfuse | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application | United States | |
| Leandata, Inc. | Lead routing platform | United States | |
| LiveKit | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality | United States | |
| Looker Data Sciences, Inc. | Business intelligence platform | United States | |
| Marketo, Inc. | Marketing automation platform | United States | |
| MessageBird | SMS service provider | Netherlands | |
| Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) AI | Used to power AI features like language model inference and document parsing | United States | |
| MongoDB, Inc. | Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline | United States | |
| NHN Cloud | SMS service provider | South Korea | |
| OpenAI (Codex) AI | AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.; Provides processing of large language models via API to power Sendbird's AI Agent product. Zero Data Retention (ZDR) applies: OpenAI does not retain any input or output data. | United States | |
| Panther Labs Inc. | Security information and event management | United States | |
| Stripe, Inc. | Online payment processing | United States | |
| Supabase | Backend infrastructure used to support internal operational tooling and analytics workflows | United States | |
| Telnyx | PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent | United States | |
| Twilio Inc. | Phone number, Voice, and Messaging (SMS, OTP) API provider | United States | |
| Twingate | Secure remote access to private resources using a Zero Trust, identity-based networking model | United States | |
| TypeSafe AI | Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline | United States | |
| Upstage Co., Ltd. | LLM inference provider used to generate responses for Sendbird's AI Agent | South Korea | |
| Vercel | Hosting platform used to operate internal developer tooling and productivity workflows | United States | |
| VESSL AI | Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction | South Korea | |
| Vonage | SMS service provider | United States | |
| Wispr Flow | AI voice dictation and transcription service | United States | |
| Zapier | Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools | United States |
Web TechnologiesCSV of Sendbird's web technologies · Atom feed of Sendbird's web technologies
Sendbird's homepage made 139 requests to 26 domains, 13 services controlled by another company, and 1 domain not identified.
13 third parties by category: Analytics 5Advertising 3Marketing automation 2Cookie compliance 1CDN 1Other 1
Third parties 13 · 78 requests
GetVector, Inc. Vector 11
Reddit, Inc. Reddit Ads 3
Unknown 1 · 1 request
usbrowserspeed.com
First party 1 · 60 requests
Sendbird HSTS Imgix Netlify Nuxt.js Open Graph PWA Priority Hints Sentry Vue.js Webpack core-js 3.37.0 60
9 tracked companies loaded by the homepage are not in Sendbird's subprocessor list. A website can use a service without it processing customer data.
Subprocessor of (5)CSV of the companies listing Sendbird · Atom feed of the companies listing Sendbird
Alayacare alayacare.com Collaboration; Used for Secure Messaging (chat application on the web and mobile app) - chat communications between customer's employees
Civic Roundtable civicroundtable.com Messaging; Powers direct messaging module.
Noom noom.com Chatbot. Data elements: user ID, email, chat conversations.
Workvivo workvivo.com (Optional); Chat Functionality
Zoom zoom.us Chat Functionality for Workvivo Customers (Optional)
Incidents reported by Sendbird's subprocessorsCSV of incidents reported by vendors Sendbird lists · Atom feed of incidents reported by vendors Sendbird lists
429 reported incidents in the last 30 days, by 20 of the vendors Sendbird lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Sendbird was involved.
And 404 more. All of them: CSV · Who is around them.
ChangesCSV of Sendbird's changes · Atom feed of Sendbird's changes
See the list as we read it on any date: Time machine
None since tracking began.
Rating badge for Sendbird's site
It updates with the rating.
<a href="https://thirdpartyindex.com/vendors/sendbird"><img src="https://thirdpartyindex.com/badge/sendbird.svg" alt="Sendbird transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/sendbird)