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Scripts and page chrome removed; this is what change detection compares.
Migrating fromOpenText?—Get started Subprocessors Last updated: April 22, 2026 AODocs subprocessors Last update: April 22, 2026 Appendix 3 – Subprocessors I. Supplier uses the following third-party Subprocessors for the performance of the Services (as defined in the AODocs online Data Processing Agreement). Unless otherwise specified in the applicable Order Form with the Customer, the Google Cloud data center hosting the AODocs SaaS instance used by the Customer is located in the US (US instance). A. US instance Entity name Contact person’s name, position and contact details Corporate location Processing location Google LLC or any of its affiliates (data hosting, dashboarding, and Generative AI*) Privacy Officer [email protected] 1600 Amphitheatre Parkway Mountain View, CA 94043, USA USA SendGrid, Inc. (automatic email notification) Data Protection Officer [email protected] 375 Beale Street, Suite 300, San Francisco, CA 94105, USA USA Aliz Tech Kft (support) [email protected] 1143 Budapest, Gizella út 42-44, Hungary Hungary Accusoft Corporation (integrated document viewer) Privacy Officer [email protected] 4001 N. Riverside Drive – Tampa, FL 33603, USA USA Zendesk, Inc. (support) DPO, [email protected] 989 Market St, San Francisco, CA 94103, USA USA OpenAI OpCo, LLC or any of its affiliates (Generative AI*) Head of Commercial Legal, [email protected] 3180 18th St., San Francisco, CA 94110, USA Worldwide Cloudflare, Inc. (Web Application and API Protection) Data Protection Officer [email protected] 101 Townsend Street, San Francisco, CA 94107 USA USA (**) Mistral AI (Generative AI*) Data Protection Officer [email protected] 15 rue des Halles, 75001 Paris, France Sweden, Norway, Netherlands B. European instance Entity name Contact person’s name, position and contact details Corporate location Processing location Google LLC or any of its affiliates (data hosting, dashboarding, and Generative AI*) Privacy Officer [email protected] 1600 Amphitheatre Parkway Mountain View, CA 94043, USA Frankfurt (Germany) Aliz Tech Kft (support) [email protected] 1143 Budapest, Gizella út 42-44, Hungary Hungary Mailgun Technologies, Inc. or Mailjet SAS or any of Sinch group’s affiliates (workflow automatic email notification) [email protected] 112 E Pecan St, #1135 San Antonio, TX, 78205, USA 43 rue de Dunkerque, 75010 Paris, France Frankfurt (Germany) and Saint-Ghislain (Belgium) Zendesk, Inc. (support) DPO, [email protected] 989 Market St, San Francisco, CA 94103, USA USA OpenAI OpCo, LLC or any of its affiliates (Generative AI*) Head of Commercial Legal, [email protected] 3180 18th St., San Francisco, CA 94110, USA Worldwide Cloudflare, Inc. (Web Application and API Protection) Data Protection Officer [email protected] 101 Townsend Street San Francisco, CA 94107 USA Europe (**) Mistral AI (Generative AI*) Data Protection Officer [email protected] 15 rue des Halles, 75001 Paris, France Sweden, Norway, Netherlands * To the exception of Google LLC’s Generative AI used by AODocs for support services purposes, Google LLC, OpenAI OpCo LLC and/or Mistral AI are engaged for Generative AI purposes only to the extent Customer (i) is using the GenAI Features leveraging Altirnao-Subscribed AI Providers and (ii) chooses Google LLC, OpenAI OpCo LLC and/or Mistral AI as AI Providers. If Customer is using the GenAI Features leveraging Google LLC, OpenAI OpCo LLC and/or Mistral AI as Customer-Subscribed AI Provider, then Google LLC, OpenAI OpCo LLC and/or Mistral AI are not considered Supplier’s Subprocessors in the context of this DPA. The terms “GenAI Features”, “AI Providers”, “Altirnao-Subscribed AI Provider” and “Customer-Subscribed AI Provider” are defined in the AODocs GenAI Features Supplemental Terms of Service. ** Cloudflare decrypts TLS and applies the relevant Cloudflare services to Customer Data for HTTPS traffic transmitted between End Users and the origin web server(s) only in Cloudflare data centers located in the geographic region selected by Altirnao (i.e., the United States for the US instance and Europe for the European Instance) (the “Regionalized Cloudflare Location”). However, the End-User will connect to the nearest Cloudflare location (the “Nearest Cloudflare Location“), where the detection and mitigation of DDoS attacks are conducted, before the encrypted traffic is passed to the Regionalized Cloudflare Location. Therefore, the processing of the IP address of End-Users for the purposes of DDoS attack detection and mitigation can happen in the Nearest Cloudflare Location if such End User is closer to it than the Regionalized Cloudflare Location. II. AODocs may also use the following affiliates as Subprocessors for the performance of the Services: Entity name Contact person’s name, position and contact details Corporate location Processing location Altirnao Inc. (if AODocs France is the contracting entity) DPO, [email protected] 756 W Peachtree St NW, 4th Floor, Atlanta GA 30308 USA AODocs France (if Altirnao Inc. is the contracting entity) DPO, [email protected] 6 rue Beaubourg, 75004 Paris France Altirnao France DPO, [email protected] 6 rue Beaubourg, 75004 Paris France Revevol France DPO, [email protected] 6 rue Beaubourg, 75004 Paris France Revevol Italia DPO, [email protected] Via Fara, 35 20124 Milano Italy Please contact [email protected] with any questions or concerns.