Snapshot 40317
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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}
],
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"id": "45ls6prn1434",
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{
"code": "rqtsrhdxy7fm",
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-16T00:29:13.650Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T00:29:13.650Z",
"id": "8cy22fmd4tj1",
"incident_id": "45ls6prn1434",
"status": "completed",
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"twitter_updated_at": null,
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},
{
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"name": "Accolade Cloud - Accolade Cloud - EMEA",
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},
{
"code": "rqtsrhdxy7fm",
"name": "Accolade Cloud - Accolade Cloud - UK",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2026-09-15T23:40:58.914Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T23:40:58.914Z",
"id": "yr44f6yqt0wt",
"incident_id": "45ls6prn1434",
"status": "verifying",
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},
{
"affected_components": [
{
"code": "qsq6c36j33c4",
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},
{
"code": "rqtsrhdxy7fm",
"name": "Accolade Cloud - Accolade Cloud - UK",
"new_status": "under_maintenance",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-15T23:28:44.764Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T23:28:44.764Z",
"id": "70ypcmdy9kbx",
"incident_id": "45ls6prn1434",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T23:28:44.764Z",
"wants_twitter_update": false
},
{
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{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
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},
{
"code": "rqtsrhdxy7fm",
"name": "Accolade Cloud - Accolade Cloud - UK",
"new_status": "operational",
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}
],
"body": "What's happening:\nThe ADFS certificate for FSEU.sopheon.net will be replaced during this window as part of routine certificate maintenance.\n\nExpected Impact:\nUsers authenticating through FSEU.sopheon.net in EU-based systems may experience a brief interruption to single sign-on (SSO) or authentication during the maintenance window. You may need to re-authenticate after the change completes. No impact is expected outside this window.\n\nWho is affected:\nEU-based users and systems relying on FSEU.sopheon.net for authentication.",
"created_at": "2026-09-15T23:28:19.763Z",
"custom_tweet": null,
"deliver_notifications": true,
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"id": "11710mcs066r",
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"status": "scheduled",
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"twitter_updated_at": null,
"updated_at": "2026-09-15T23:28:19.763Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-15T23:40:58.914Z",
"name": "FSEU.sopheon.net SSO certificate replacement",
"page_id": "hmrst62c1fyl",
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},
{
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{
"created_at": "2025-08-25T14:38:14.481Z",
"description": "Provides access to Wellspring and Accolade applications in the US region using your company credentials. If this service is degraded, you may experience login issues.\r\n\r\n- fsus.sopheon.net\r\n- fsus.accolade.net",
"group_id": "cf5t7hc4xn99",
"id": "nylqpyqv5brw",
"name": "Single Sign-On - FSUS",
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"status": "operational",
"updated_at": "2026-09-15T08:40:04.593Z"
}
],
"created_at": "2026-09-15T08:13:44.590Z",
"id": "fsxw3jrym1vk",
"impact": "critical",
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{
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{
"code": "nylqpyqv5brw",
"name": "Integrations and Components - Single Sign-On - FSUS",
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"old_status": "major_outage"
}
],
"body": "Single sign-on for the US region was unavailable between 00:06 UTC and\n08:44 UTC on 15 September 2026. The underlying configuration issue\nhas been corrected and sign-ins have been confirmed working.\n\nIf you are still seeing an error, please close your browser completely\nand sign in again.\n\nWe have added additional monitoring to prevent a recurrence.\n\nWe apologise for the disruption.",
"created_at": "2026-09-15T08:40:04.630Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T08:44:04.000Z",
"id": "4fzprbdf82xb",
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"status": "resolved",
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"updated_at": "2026-09-15T17:35:17.607Z",
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},
{
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{
"code": "nylqpyqv5brw",
"name": "Integrations and Components - Single Sign-On - FSUS",
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}
],
"body": "We have identified an issue affecting single sign-on for customers\nauthenticating through our US identity provider.\n\nCustomers with an active session are not affected and can continue\nworking normally. New sign-ins to the US region will fail until the\nissue is resolved.\n\nPlease do not bypass or accept the browser security warning.\n\nOur EMEA and APAC identity providers are unaffected.",
"created_at": "2026-09-15T08:13:44.689Z",
"custom_tweet": null,
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"display_at": "2026-09-15T08:13:44.689Z",
"id": "dkvcsvnhbghc",
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"status": "investigating",
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"updated_at": "2026-09-15T08:13:44.689Z",
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}
],
"metadata": {},
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"name": "Accolade Cloud - FSUS Incident",
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},
{
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"created_at": "2026-08-17T13:13:22.814Z",
"id": "1dqqg4vbkxdm",
"impact": "maintenance",
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{
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"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-21T00:30:09.757Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-21T00:30:09.757Z",
"id": "0sd66bd3rqfc",
"incident_id": "1dqqg4vbkxdm",
"status": "completed",
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"twitter_updated_at": null,
"updated_at": "2026-08-21T00:30:09.757Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-20T23:30:07.687Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-20T23:30:07.687Z",
"id": "qldlyb13jnlb",
"incident_id": "1dqqg4vbkxdm",
"status": "in_progress",
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"twitter_updated_at": null,
"updated_at": "2026-08-20T23:30:07.687Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-08-17T13:13:22.867Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-17T13:13:22.867Z",
"id": "qznrv1n1x35q",
"incident_id": "1dqqg4vbkxdm",
"status": "scheduled",
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"updated_at": "2026-08-17T13:13:22.867Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Accolade Projects Scheduled Upgrade",
"page_id": "hmrst62c1fyl",
"postmortem_body": null,
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"postmortem_notified_subscribers": false,
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"resolved_at": "2026-08-21T00:30:09.757Z",
"scheduled_auto_completed": true,
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"scheduled_for": "2026-08-20T23:30:00.000Z",
"scheduled_remind_prior": false,
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"shortlink": "https://stspg.io/j95vngy6rq3r",
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"status": "completed",
"updated_at": "2026-08-21T00:30:09.796Z"
},
{
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{
"created_at": "2024-04-12T12:39:12.235Z",
"description": "For all Accolade environments hosted in the EMEA Region",
"group_id": "530qc4rknw1q",
"id": "qsq6c36j33c4",
"name": "Accolade Cloud - EMEA",
"page_id": "hmrst62c1fyl",
"position": 1,
"showcase": false,
"start_date": "2024-04-11T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-03T16:00:14.430Z"
}
],
"created_at": "2026-08-10T12:44:58.083Z",
"id": "s4vr5w67zkpk",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Everything has stabilized and the incident is now resolved.",
"created_at": "2026-08-13T15:48:17.064Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-13T15:48:17.064Z",
"id": "hrwj51z88rpr",
"incident_id": "s4vr5w67zkpk",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-13T15:48:17.064Z",
"wants_twitter_update": false
},
{
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{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
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"old_status": "degraded_performance"
}
],
"body": "The faulty component has been replaced and the hardware is back in service and running normally. We are monitoring the situation for the remainder of the day: All affected test and development environments are online and stable again. Apologies for the disruption over the past few days. Production environments were unaffected throughout.",
"created_at": "2026-08-13T12:34:44.761Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-13T12:34:44.761Z",
"id": "044ng71bpyd4",
"incident_id": "s4vr5w67zkpk",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-13T12:34:44.761Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
"new_status": "degraded_performance",
"old_status": "partial_outage"
}
],
"body": "Our hardware vendor's engineer has been onsite today and further identified the faulty components, which needs to be replaced. The vendor has ordered the part and will return to fit it. In the meantime we've been able to stabilise the hardware enough to move the affected test and development environments onto another server, and we'll bring those instances back online as each move completes. Production environments remain unaffected.",
"created_at": "2026-08-12T10:29:12.382Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-12T10:29:12.382Z",
"id": "x21cqv9xsb1j",
"incident_id": "s4vr5w67zkpk",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-12T10:29:12.382Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
"new_status": "partial_outage",
"old_status": "degraded_performance"
}
],
"body": "Scheduled maintenance: hardware replacement, Wednesday 12 August, 09:30 to 11:30 CEST\n\nWe will be replacing faulty hardware in one of our EMEA hosted servers. Affected test and development environments will be fully unavailable for the duration of the work. Production environments are not affected.\n\nThe window is scheduled for 09:30 to 11:30 CEST. We expect the work itself to take around an hour, and will bring environments back online as soon as it completes. We will post an update here if the window needs to be extended.\n\nThis maintenance addresses the hardware fault behind the intermittent connection issues some customers have seen since 8 August.",
"created_at": "2026-08-12T07:23:01.260Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-12T07:23:01.260Z",
"id": "6xycyqfk7t06",
"incident_id": "s4vr5w67zkpk",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-12T07:23:01.260Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qsq6c36j33c4",
"name": "Accolade Cloud - Accolade Cloud - EMEA",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating a hardware issue affecting a subset of our Accolade Test and Development environments hosted in the EU. You may experience some intermittent connectivity or performance issues with your Test/Dev instances.\n\nProduction environments are not affected.\n\nOur engineering team has identified the cause and remediation is already underway. We will post an update as soon as we have more information.",
"created_at": "2026-08-10T12:44:58.163Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-10T12:44:58.163Z",
"id": "855dshj2dlxr",
"incident_id": "s4vr5w67zkpk",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-10T12:44:58.163Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-13T12:34:44.761Z",
"name": "EU - Accolade - Intermittent connectivity issues on Test/Dev instances",
"page_id": "hmrst62c1fyl",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
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"postmortem_published_at": null,
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"resolved_at": "2026-08-13T15:48:17.064Z",
"scheduled_auto_completed": false,
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"scheduled_for": null,
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"started_at": "2026-08-10T12:44:58.060Z",
"status": "resolved",
"updated_at": "2026-08-13T15:48:17.080Z"
},
{
"components": [
{
"created_at": "2024-04-12T12:39:29.367Z",
"description": "For all Accolade environments hosted in the US Region",
"group_id": "530qc4rknw1q",
"id": "ggx1r2mwh04m",
"name": "Accolade Cloud - US",
"page_id": "hmrst62c1fyl",
"position": 2,
"showcase": false,
"start_date": "2024-04-11T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-03T20:00:07.501Z"
}
],
"created_at": "2026-07-28T14:57:50.058Z",
"id": "ykxvg5kw8drj",
"impact": "maintenance",
"impact_override": "maintenance",
"incident_updates": [
{
"affected_components": [
{
"code": "ggx1r2mwh04m",
"name": "Accolade Cloud - Accolade Cloud - US",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-08T20:00:07.325Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-08T20:00:07.325Z",
"id": "wtd3jnpyd2x1",
"incident_id": "ykxvg5kw8drj",
"status": "completed",
"tweet_id": null,
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"updated_at": "2026-08-08T20:00:07.325Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ggx1r2mwh04m",
"name": "Accolade Cloud - Accolade Cloud - US",
"new_status": "under_maintenance",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-08T12:00:07.433Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-08T12:00:07.433Z",
"id": "c509mp4mnr86",
"incident_id": "ykxvg5kw8drj",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-08T12:00:07.433Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-08-08T11:00:10.225Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-08T11:00:10.225Z",
"id": "sq0d84j6s2m7",
"incident_id": "ykxvg5kw8drj",
"status": "scheduled",
"tweet_id": null,
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"updated_at": "2026-08-08T11:00:10.225Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ggx1r2mwh04m",
"name": "Accolade Cloud - Accolade Cloud - US",
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}
],
"body": "Scheduled Maintenance Rescheduled to Saturday 8 August\n\nOur planned maintenance window for today, Saturday 1 August (8 AM – 4 PM EST), has been rescheduled to Saturday 8 August, 8 AM – 4 PM EST.\n\nNo maintenance will take place today. All services remain fully available and no action is required on your side.\n\nWe will post a reminder ahead of the new window. Apologies for the late notice.",
"created_at": "2026-08-01T08:04:41.411Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-01T08:04:41.411Z",
"id": "dk8nsmrh7rtt",
"incident_id": "ykxvg5kw8drj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-01T08:04:41.411Z",
"wants_twitter_update": false
},
{
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{
"code": "ggx1r2mwh04m",
"name": "Accolade Cloud - Accolade Cloud - US",
"new_status": "operational",
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}
],
"body": "This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our US systems.\n\nThe current maintenance window is the first Saturday of each month during the following times:\n\nUnited States: 8 AM – 4 PM EST\n\n*Note: your instance may not be down the entire duration of the maintenance window.",
"created_at": "2026-07-28T14:57:50.122Z",
"custom_tweet": null,
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"created_at": "2026-08-01T07:57:12.529Z",
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}
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},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-06T23:00:20.338Z",
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{
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}