Snapshot 40774
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "wbw33t13zxtd",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:45\u003c/var\u003e - \u003cvar data-var='time'\u003e23:55\u003c/var\u003e BST"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "x32qdx6f2656",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - \u003cvar data-var='time'\u003e11:57\u003c/var\u003e BST"
},
{
"code": "qpwbjdgb9r7h",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:42\u003c/var\u003e BST"
},
{
"code": "5x6z6dn6m7t4",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e20:58\u003c/var\u003e - \u003cvar data-var='time'\u003e22:46\u003c/var\u003e BST"
},
{
"code": "2kwm428dpn7d",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone to the United Kingdom of Great Britain and Northern Ireland",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e20:35\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:25\u003c/var\u003e BST"
},
{
"code": "7dy64rlw6lcc",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e18:42\u003c/var\u003e - \u003cvar data-var='time'\u003e19:05\u003c/var\u003e BST"
},
{
"code": "w0spcc7x7ysp",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e21:48\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:39\u003c/var\u003e BST"
},
{
"code": "qdc3j3k113rw",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:01\u003c/var\u003e - \u003cvar data-var='time'\u003e02:02\u003c/var\u003e BST"
},
{
"code": "wdmtmsbr94s8",
"impact": "minor",
"message": "Twilio engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.",
"name": "Twilio - Inbound SIP Calls With OPUS Codec Only Blocked",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e21:13\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:02\u003c/var\u003e BST"
},
{
"code": "lf9vg5cbww5w",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Video Room Settings Not Loading",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:42\u003c/var\u003e - \u003cvar data-var='time'\u003e18:09\u003c/var\u003e BST"
},
{
"code": "39nzy9j1nst4",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:51\u003c/var\u003e - \u003cvar data-var='time'\u003e18:29\u003c/var\u003e BST"
},
{
"code": "dp83zt2v3ccs",
"impact": "minor",
"message": "Following further investigation, we can confirm that no services were impacted by this issue. \n\nWe are marking this incident as resolved.",
"name": "Race ESign - Slowdown on processor",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - \u003cvar data-var='time'\u003e12:57\u003c/var\u003e BST"
},
{
"code": "4c0vxksvm64d",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:34\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e BST"
},
{
"code": "ph38wcmy0lyh",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "SSO Login Issues with the Segment App",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e16:42\u003c/var\u003e BST"
},
{
"code": "ljvjjzcym4fp",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:53\u003c/var\u003e - \u003cvar data-var='time'\u003e21:28\u003c/var\u003e BST"
},
{
"code": "gy207wl8df7w",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Voice call failures from a subset of Twilio phone numbers to Switzerland",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e22:08\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e23:05\u003c/var\u003e BST"
},
{
"code": "c1dykzyfw6k7",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Delayed or failed email delivery to Microsoft sender addresses",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e - \u003cvar data-var='time'\u003e22:11\u003c/var\u003e BST"
},
{
"code": "d9cv7yp0hkjy",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:02\u003c/var\u003e - \u003cvar data-var='time'\u003e14:54\u003c/var\u003e BST"
},
{
"code": "vqlh0cp2xfsb",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Intermittent E-Signature Failures",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:23\u003c/var\u003e BST"
},
{
"code": "yf2dcvh661x6",
"impact": "minor",
"message": "The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.",
"name": "SMS Delivery Delays from Twilio to H3G United Kingdom",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e BST"
},
{
"code": "zm5k4xlv6qmj",
"impact": "minor",
"message": "The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.",
"name": "Twilio - Increase in 502 HTTP Responses for REST API and Console",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:51\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e BST"
},
{
"code": "n6rz3hlqxs00",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:48\u003c/var\u003e - \u003cvar data-var='time'\u003e17:49\u003c/var\u003e BST"
},
{
"code": "7b08m0lqngmp",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Voice Call Failures between Twilio and Multiple Networks in Multiple Countries",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:53\u003c/var\u003e - \u003cvar data-var='time'\u003e16:43\u003c/var\u003e BST"
},
{
"code": "kk2v7d8s6t2l",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Firebase Outage Impacting Notification Delivery for Twilio Customers",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:07\u003c/var\u003e BST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "3yxs2d5s33sf",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e15:28\u003c/var\u003e BST"
},
{
"code": "97my3qm75m5f",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:33\u003c/var\u003e - \u003cvar data-var='time'\u003e00:47\u003c/var\u003e BST"
},
{
"code": "fpbkqcxj73tf",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:19\u003c/var\u003e - \u003cvar data-var='time'\u003e16:19\u003c/var\u003e BST"
},
{
"code": "z67p2vn86fk5",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Minor Issue Impacting Some Parts of Twilio Console Functionality",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:53\u003c/var\u003e - \u003cvar data-var='time'\u003e12:26\u003c/var\u003e BST"
},
{
"code": "m0zrk5084cgl",
"impact": "major",
"message": "Flex Orchestration Services has returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.",
"name": "Twilio - Flex Orchestration Service Disruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:35\u003c/var\u003e - \u003cvar data-var='time'\u003e07:22\u003c/var\u003e BST"
},
{
"code": "rb78vnxchcqm",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Segment - Intermittent Segment application login errors",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:51\u003c/var\u003e - \u003cvar data-var='time'\u003e23:03\u003c/var\u003e BST"
},
{
"code": "2rj695sd3pkw",
"impact": "minor",
"message": "Twilio engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved.",
"name": "Twilio - 1Console Login Unavailable",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:18\u003c/var\u003e - \u003cvar data-var='time'\u003e22:27\u003c/var\u003e BST"
},
{
"code": "9c077nxh8hrc",
"impact": "major",
"message": "Customers can login to Flex via SSO as normal. This incident has been resolved.",
"name": "Twilio - Flex login errors with SSOv2",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:14\u003c/var\u003e - \u003cvar data-var='time'\u003e22:02\u003c/var\u003e BST"
},
{
"code": "g3kdmz4f6m2d",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:14\u003c/var\u003e - \u003cvar data-var='time'\u003e18:15\u003c/var\u003e BST"
},
{
"code": "2tnzlh9rcsqy",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures From Network Subscribers to Twilio United States Phone Numbers",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:58\u003c/var\u003e - \u003cvar data-var='time'\u003e17:38\u003c/var\u003e BST"
},
{
"code": "hf5bwzrsg5xc",
"impact": "minor",
"message": "The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.",
"name": "SMS Delivery Failures from Twilio to Lycamobile United Kingdom",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:20\u003c/var\u003e - \u003cvar data-var='time'\u003e17:06\u003c/var\u003e BST"
},
{
"code": "32ntpkhpv7ps",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:34\u003c/var\u003e - \u003cvar data-var='time'\u003e15:35\u003c/var\u003e BST"
},
{
"code": "5bk7p6dkdgz2",
"impact": "minor",
"message": "No further occurrences have been reported since services were restored. This is now being marked as resolved.",
"name": "PCI - Intermittent Card Payment Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:39\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e BST"
},
{
"code": "rhyqktn11kgk",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:33\u003c/var\u003e - \u003cvar data-var='time'\u003e21:35\u003c/var\u003e BST"
},
{
"code": "m8ywsb6b081r",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:01\u003c/var\u003e - \u003cvar data-var='time'\u003e05:24\u003c/var\u003e BST"
},
{
"code": "rr7dx4fbg6vm",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice failures from twilio phone numbers to Sky United Kingdom",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:40\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:18\u003c/var\u003e BST"
},
{
"code": "pkv4bfsx7t2j",
"impact": "minor",
"message": "After a period of monitoring, we can confirm that the issue is fully resolved and all systems are back to normal operation.",
"name": "PCI - Intermittent Card Payment Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e19:14\u003c/var\u003e - \u003cvar data-var='time'\u003e22:25\u003c/var\u003e BST"
},
{
"code": "g9wqpbd4kl36",
"impact": "minor",
"message": "The root cause has been identified; a fix has now been applied. All systems are showing as operational across the board.",
"name": "PCI - Intermittent Card Payment Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:14\u003c/var\u003e BST"
},
{
"code": "hj64dc5tln7v",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in Europe",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:13\u003c/var\u003e - \u003cvar data-var='time'\u003e23:17\u003c/var\u003e BST"
},
{
"code": "7sztxypqvcms",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Germany",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e BST"
},
{
"code": "kllgwgs520j2",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Issues Connecting to Video Rooms in the in1 region",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:18\u003c/var\u003e BST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+01:00",
"time_zone": "London"
},
{
"end_time": "2026-07-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "td7dw17fzwrb",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:41\u003c/var\u003e BST"
},
{
"code": "7lw0p9br5212",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e BST"
},
{
"code": "hhxtswsvnck2",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Race eSign - Delay on qualified eSignatures",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e15:03\u003c/var\u003e BST"
},
{
"code": "4rpgvjwz323d",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from Twilio Phone Numbers to Portugal",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:03\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:09\u003c/var\u003e BST"
},
{
"code": "gnjfqpm3vr80",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Direct Send Whatsapp Template Failures",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e21:32\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:44\u003c/var\u003e BST"
},
{
"code": "ks0p6sx5l08k",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:59\u003c/var\u003e - \u003cvar data-var='time'\u003e18:52\u003c/var\u003e BST"
},
{
"code": "kjyz90j29ycr",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - \u003cvar data-var='time'\u003e18:27\u003c/var\u003e BST"
},
{
"code": "dk27z0tygwk5",
"impact": "minor",
"message": "As of 04:58 (CEST), the application and the v3 API are stable and fully operational.\n\nThe root cause has been identified and the situation is now back to normal. The Public API and RACE ESign application are operating as expected.",
"name": "RACE ESign - V3 Api \u0026 App Instability",
"timestamp": "Jul \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e04:09\u003c/var\u003e - \u003cvar data-var='time'\u003e04:45\u003c/var\u003e BST"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "n9qf377nrm17",
"impact": "none",
"message": "The incident that caused slowdowns and intermittent 500 errors on the web application and the API (v3) this morning is now resolved.",
"name": "Investigating a Potential Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e14:10\u003c/var\u003e BST"
},
{
"code": "tnhlqqd2yw22",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e08:51\u003c/var\u003e - \u003cvar data-var='time'\u003e08:53\u003c/var\u003e BST"
},
{
"code": "rpqvgzbv0995",
"impact": "minor",
"message": "The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time.",
"name": "Twilio - Intermittent 503 Errors at the Message Send Endpoint",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e23:02\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:01\u003c/var\u003e BST"
},
{
"code": "37tfnncym39w",
"impact": "minor",
"message": "Console pages are now operating normally and are fully functional at this time. This incident has been resolved.",
"name": "Twilio - Engineers are Investigating Issues with a Subset of Pages in Console",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e17:28\u003c/var\u003e - \u003cvar data-var='time'\u003e19:43\u003c/var\u003e BST"
},
{
"code": "stdttlxhm1xf",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers",
"timestamp": "Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e BST"
},
{
"code": "5nqlpds85573",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Delivery Delays and Failures from WhatsApp and Messenger Platform",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e21:41\u003c/var\u003e BST"
},
{
"code": "8cvyg1djl54x",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - SMS Delivery Failures from Multiple Networks in United Kingdom to a Subset of Twilio Long Codes",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e21:38\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:34\u003c/var\u003e BST"
},
{
"code": "52rg9dmkgyxd",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Race ESign - Degraded performance on the Race ESign application",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:57\u003c/var\u003e - \u003cvar data-var='time'\u003e09:12\u003c/var\u003e BST"
},
{
"code": "rlgw95dgqc9v",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Degradation on Voice calls",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:39\u003c/var\u003e - \u003cvar data-var='time'\u003e05:26\u003c/var\u003e BST"
},
{
"code": "0gmgptrfggh7",
"impact": "minor",
"message": "Twilio are no longer experiencing high latency with video room sessions. This incident has been resolved.",
"name": "Twilio - High Latency observed for Video Room Sessions",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e03:03\u003c/var\u003e - \u003cvar data-var='time'\u003e05:39\u003c/var\u003e BST"
},
{
"code": "c9j11rrdfd8w",
"impact": "minor",
"message": "Twilio has completed their investigation and determined that this event did result in a subset of customer's impact. Twilio have contacted impacted customers to provide additional information about the incident.",
"name": "Twilio - SMS Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e21:24\u003c/var\u003e - \u003cvar data-var='time'\u003e21:47\u003c/var\u003e BST"
},
{
"code": "pb59gkfp63bl",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - \u003cvar data-var='time'\u003e16:31\u003c/var\u003e BST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "zlykmsf8r7fy",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:35\u003c/var\u003e BST"
},
{
"code": "5ysxbcwk3jn7",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - High Error Rate for Programmable Video",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e16:45\u003c/var\u003e BST"
},
{
"code": "t44rtn9r97yz",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Whatsapp conversations outbound delays",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:11\u003c/var\u003e - \u003cvar data-var='time'\u003e06:47\u003c/var\u003e BST"
},
{
"code": "lycyzzyg3hvx",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e - \u003cvar data-var='time'\u003e09:15\u003c/var\u003e BST"
},
{
"code": "34k8jc5ks77d",
"impact": "minor",
"message": "The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.",
"name": "Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:04\u003c/var\u003e - \u003cvar data-var='time'\u003e06:47\u003c/var\u003e BST"
},
{
"code": "7w7y5qk22t4g",
"impact": "minor",
"message": "Twilio has fully investigated the issue where Twilio accounts may not be able to capture speech using \"gather\" verb, and it was determined that there is no noticeable customer impact. All systems are operational.",
"name": "Twilio Accounts May Not Be Able to Capture Speech Using \u003cgather\u003e",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e22:29\u003c/var\u003e - \u003cvar data-var='time'\u003e23:12\u003c/var\u003e BST"
},
{
"code": "709wgmws679l",
"impact": "minor",
"message": "The incident has been resolved and voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States are operating normally.",
"name": "Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e22:12\u003c/var\u003e BST"
},
{
"code": "53wldkf9b945",
"impact": "minor",
"message": "The incident has been resolved. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.",
"name": "Race ESign – API \u0026 Application Instability",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:22\u003c/var\u003e - \u003cvar data-var='time'\u003e17:08\u003c/var\u003e BST"
},
{
"code": "mt4kj4vpw0tq",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Network Degradation Between Regions Impacting Voice Calls",
"timestamp": "May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:08\u003c/var\u003e - \u003cvar data-var='time'\u003e13:23\u003c/var\u003e BST"
},
{
"code": "hv0f5bgc1qv4",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - \u003cvar data-var='time'\u003e14:05\u003c/var\u003e BST"
},
{
"code": "6lqr4wgx837c",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - degradation to multiple services",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:32\u003c/var\u003e - \u003cvar data-var='time'\u003e09:40\u003c/var\u003e BST"
},
{
"code": "vk7gyq20008j",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom",
"timestamp": "May \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e BST"
},
{
"code": "wh3zvwp2djyq",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice call failures from Germany network subscribers to Germany numbers.",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:53\u003c/var\u003e - \u003cvar data-var='time'\u003e22:59\u003c/var\u003e BST"
},
{
"code": "bl26tr0cjv0n",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice call failures from Germany network subscribers to Germany numbers.",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:37\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e BST"
},
{
"code": "lkqdb5l1qfxr",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Intermittent Call Failures to Spain",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e - \u003cvar data-var='time'\u003e23:30\u003c/var\u003e BST"
},
{
"code": "l6f23zl8t5tv",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e - \u003cvar data-var='time'\u003e12:27\u003c/var\u003e BST"
},
{
"code": "clj9dr23kk7f",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:24\u003c/var\u003e - May \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:52\u003c/var\u003e BST"
},
{
"code": "vw93zt5cqc06",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - voice call audio quality degradation between Twilio phone numbers and multiple networks in United Kingdom",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:09\u003c/var\u003e - May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:09\u003c/var\u003e BST"
},
{
"code": "2d4nthx00s9b",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "OKTA - Users unable to login in to preview environment",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:43\u003c/var\u003e - \u003cvar data-var='time'\u003e02:05\u003c/var\u003e BST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+01:00",
"time_zone": "London"
},
{
"end_time": "2026-04-30T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "dfrs6zgtf27d",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:51\u003c/var\u003e - \u003cvar data-var='time'\u003e20:22\u003c/var\u003e BST"
},
{
"code": "c2v8krmjtq9m",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Increased rate of 11200 warnings from Programmable Video",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:53\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e BST"
},
{
"code": "fxh227658wtz",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:34\u003c/var\u003e BST"
},
{
"code": "7r8k0t8b7x20",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:27\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e BST"
},
{
"code": "zwlblh491bv5",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e09:27\u003c/var\u003e BST"
},
{
"code": "1dp10gfcdjtn",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e - \u003cvar data-var='time'\u003e08:23\u003c/var\u003e BST"
},
{
"code": "jymff6c31t6d",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e18:09\u003c/var\u003e - \u003cvar data-var='time'\u003e18:10\u003c/var\u003e BST"
},
{
"code": "r5yvbs8sylvc",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e10:19\u003c/var\u003e BST"
},
{
"code": "zvs2k07xtkqn",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - \u003cvar data-var='time'\u003e16:16\u003c/var\u003e BST"
},
{
"code": "k9lj5zhqf0mn",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:29\u003c/var\u003e BST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "1pm9btptzf1j",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Flex Insights – Playback Failing for External Recordings",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:37\u003c/var\u003e BST"
},
{
"code": "c7kmbxgz8v1p",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Issues Storing Video Recordings Containing Unicode Characters",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - \u003cvar data-var='time'\u003e13:07\u003c/var\u003e GMT"
},
{
"code": "5qnjqngsx946",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - \u003cvar data-var='time'\u003e12:06\u003c/var\u003e GMT"
},
{
"code": "w98s07q0976y",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - \u003cvar data-var='time'\u003e10:31\u003c/var\u003e GMT"
},
{
"code": "31901593x8c9",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Issues with Authentication in Twilio Flex",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e12:57\u003c/var\u003e GMT"
},
{
"code": "qk0nyx22443x",
"impact": "minor",
"message": "The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.",
"name": "Twilio - Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:35\u003c/var\u003e - \u003cvar data-var='time'\u003e16:53\u003c/var\u003e GMT"
},
{
"code": "zym56j7jm0sx",
"impact": "minor",
"message": "The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.",
"name": "Twilio - On Call Engineers are Investigating High latency impacting outgoing messages for msg-send",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:33\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:02\u003c/var\u003e GMT"
},
{
"code": "dkcqzsd97hjd",
"impact": "minor",
"message": "Twilio are no longer experiencing reported errors for Conversations. This incident has been resolved.",
"name": "Twilio - Conversations Errors",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:55\u003c/var\u003e - \u003cvar data-var='time'\u003e19:30\u003c/var\u003e GMT"
},
{
"code": "qnfvctgsshlb",
"impact": "minor",
"message": "The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.",
"name": "Twilio - Issues with Status CallBack Webhooks for WhatsApp",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:02\u003c/var\u003e - \u003cvar data-var='time'\u003e19:22\u003c/var\u003e GMT"
},
{
"code": "thl0xwq6njqp",
"impact": "minor",
"message": "The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.",
"name": "Twilio - Errors Accessing Pages in Console",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e - \u003cvar data-var='time'\u003e18:46\u003c/var\u003e GMT"
},
{
"code": "gfckph6r0yg3",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:36\u003c/var\u003e - \u003cvar data-var='time'\u003e18:43\u003c/var\u003e GMT"
},
{
"code": "rf2tl6rr6dbz",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Cloudflare Dashboard and Cloudflare API service issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e07:35\u003c/var\u003e - \u003cvar data-var='time'\u003e09:09\u003c/var\u003e GMT"
},
{
"code": "hj19bfgwf4kj",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Segment - Degraded performance in Audiences and Journeys UI",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e03:03\u003c/var\u003e GMT"
},
{
"code": "9fnm05sbzh63",
"impact": "minor",
"message": "Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.",
"name": "Twilio - On Call Engineers are Investigating a potential issue with Flex agent page",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:11\u003c/var\u003e - \u003cvar data-var='time'\u003e20:21\u003c/var\u003e GMT"
},
{
"code": "1d3s4fgmh8m3",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Potential issue affecting Twilio WhatsApp Sender Details",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e18:43\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e GMT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "57ygsy5kw9wv",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Delays using Taskrouter and Flex",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:13\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e GMT"
},
{
"code": "4dnvy4ssxn54",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:55\u003c/var\u003e - \u003cvar data-var='time'\u003e14:51\u003c/var\u003e GMT"
},
{
"code": "cwqv7b97nrt3",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - voice call post dial delay from twilio phone numbers to United States",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e21:17\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:36\u003c/var\u003e GMT"
},
{
"code": "bdnsynz55nfs",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Investigating a Potential Issue with Programmable Voice TwiML",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e21:52\u003c/var\u003e - \u003cvar data-var='time'\u003e22:24\u003c/var\u003e GMT"
},
{
"code": "xp1m0k4x3n2h",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e - \u003cvar data-var='time'\u003e14:46\u003c/var\u003e GMT"
},
{
"code": "9w0qjvpynb06",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Potential Issue with flex insights",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e19:54\u003c/var\u003e GMT"
},
{
"code": "n6wlqds9r0fy",
"impact": "minor",
"message": "We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.",
"name": "Twilio - Call Failures From Twilio to Emergency Phone Numbers in United States",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:17\u003c/var\u003e - \u003cvar data-var='time'\u003e17:24\u003c/var\u003e GMT"
},
{
"code": "81frwkf045mt",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e - \u003cvar data-var='time'\u003e09:35\u003c/var\u003e GMT"
},
{
"code": "5bd6tz375cj3",
"impact": "major",
"message": "Flex agents are able to operate normally, and there are no indications of service disruption or degradation.",
"name": "Twilio - Flex Agents Intermittently Unable to Accept Inbound Voice Calls in Flex",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:12\u003c/var\u003e GMT"
},
{
"code": "gj30xhxnshsk",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - \u003cvar data-var='time'\u003e10:11\u003c/var\u003e GMT"
},
{
"code": "d5gh2l84z2xx",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Elevated 500s Error for Conversations API",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e18:23\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e GMT"
},
{
"code": "j1bkmtn9vznl",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Console WhatsApp Edit Senders Page Error",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e18:39\u003c/var\u003e - \u003cvar data-var='time'\u003e20:42\u003c/var\u003e GMT"
},
{
"code": "sq770460l6t0",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Increased 500 Errors for Retrieve Participants API for Voice Conference",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:03\u003c/var\u003e - \u003cvar data-var='time'\u003e14:18\u003c/var\u003e GMT"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "London"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "sqctsvxlpp8w",
"impact": "minor",
"message": "Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in the United Kingdom have been resolved and are operating normally at this time.",
"name": "Twilio - Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:49\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e GMT"
},
{
"code": "kb7j35ss5wdc",
"impact": "minor",
"message": "The issue affecting inbound calls to Twilio Norway Phone numbers has been resolved, and the service is functioning normally at this time.",
"name": "Twilio - Inbound Call Failure To Norway Phone numbers.",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:25\u003c/var\u003e - \u003cvar data-var='time'\u003e06:09\u003c/var\u003e GMT"
},
{
"code": "3q5hwr211znz",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Inbound calls not reaching to Twilio's +34 numbers",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e - \u003cvar data-var='time'\u003e13:07\u003c/var\u003e GMT"
},
{
"code": "sglvh6l1jfn8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Twilio - Errors creating Video rooms between 9:00 - 9:30 UTC in US2",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - \u003cvar data-var='time'\u003e11:23\u003c/var\u003e GMT"
},
{
"code": "gx9j3qhnlx1b",
"impact": "minor",
"message": "Twilio login and signup page issue has been resolved and is operating normally at this time.",
"name": "Twilio - console logs and signup page not working",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e07:01\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e GMT"
},
{
"code": "cnc8z76jl5gs",
"impact": "minor",
"message": "The issue affecting voice calls and dialling when placing calls to Verizon in the United States has been resolved, and the service is functioning normally at this time.",
"name": "Twilio - Voice Call Failures and Dialing Delays to Verizon in the United States",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e19:52\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e06:04\u003c/var\u003e GMT"
},
{
"code": "lq5n85l7k1yw",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - \u003cvar data-var='time'\u003e15:45\u003c/var\u003e GMT"
},
{
"code": "nm6npswwnv4z",
"impact": "minor",
"message": "The issue has been resolved and invoking the webhook for outgoing caller IDs resource verification is operating normally at this time.",
"name": "Twilio - Issue With Invoking Webhook for Outgoing Caller Ids Resource Verification for a Subset of Customers",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:46\u003c/var\u003e - \u003cvar data-var='time'\u003e20:17\u003c/var\u003e GMT"
},
{
"code": "19krlp76yz0y",
"impact": "minor",
"message": "Twilio engineers have monitored the fix and confirmed the issue with Increased load and 429 errors in function invocations has been resolved. All services are now operating normally at this time.",
"name": "Twilio - Increased load and 429 errors in function invocations",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:47\u003c/var\u003e - \u003cvar data-var='time'\u003e20:02\u003c/var\u003e GMT"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "plbrws5gd64q",
"impact": "minor",
"message": "The issue with elevated call failures has been resolved and calls over Twilio Interconnect in US1 region is operating normally at this time.",
"name": "Twilio - Elevated Call Failures over Twilio Interconnect in US1 region",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e23:28\u003c/var\u003e GMT"
},
{
"code": "2j121lzyp1r2",
"impact": "minor",
"message": "YouSign have not observed any new events since the service stabilisation. The application and the v3 API remain fully operational.",
"name": "Potential issue affecting E-Sign \u0026 AI Grammar apps and APIs",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e - \u003cvar data-var='time'\u003e17:42\u003c/var\u003e GMT"
},
{
"code": "9dk34x3vwkpt",
"impact": "minor",
"message": "The issue affecting normal operations for usage reporting, account creation and multiple billing services has been resolved, and the service is functioning normally at this time.",
"name": "Twilio - Issue impacting usage reporting, account creation and multiple billing services",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:02\u003c/var\u003e - \u003cvar data-var='time'\u003e20:24\u003c/var\u003e GMT"
},
{
"code": "mk9tpm0f6gw6",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e GMT"
},
{
"code": "jqt0lcn121zf",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Flex 2.15 Token Refresh Issue - Calls dropping",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e21:45\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:42\u003c/var\u003e GMT"
},
{
"code": "5mrf6z5zwb3v",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - SMS Delivery Failures on AT\u0026T Network",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e - \u003cvar data-var='time'\u003e11:46\u003c/var\u003e GMT"
},
{
"code": "hcfb25tqx9j6",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio Studio - Elevated 5XX Errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e05:33\u003c/var\u003e - \u003cvar data-var='time'\u003e08:17\u003c/var\u003e GMT"
},
{
"code": "5dgzp9hrps0j",
"impact": "minor",
"message": "Twilio engineers have monitored the fix and confirmed that the issue with Serverless Function Deployment has been resolved. All services are now operating normally at this time.",
"name": "Twilio - Issues with Serverless Function Deployment.",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - \u003cvar data-var='time'\u003e09:59\u003c/var\u003e GMT"
},
{
"code": "3qbyzn8t78nd",
"impact": "critical",
"message": "This incident has been resolved, and services are operating normally.",
"name": "Cloudflare - Cloudflare Dashboard and Cloudflare API service issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:24\u003c/var\u003e GMT"
},
{
"code": "gfv40rpwwknw",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Increased Latency and DynamoDB Timeouts Across Roles and Realms",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e02:14\u003c/var\u003e - \u003cvar data-var='time'\u003e05:26\u003c/var\u003e GMT"
},
{
"code": "5wq81lf42v6p",
"impact": "minor",
"message": "The YouSign incident has been resolved, and the service is operating normally.",
"name": "YouSign service interrupted",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:35\u003c/var\u003e - \u003cvar data-var='time'\u003e15:58\u003c/var\u003e GMT"
},
{
"code": "fhfdvfv8fl35",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "YouSign- V2 \u0026 V3 - Access to products v2 \u0026 v3 unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e GMT"
},
{
"code": "sxt893wy7hr2",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:05\u003c/var\u003e - \u003cvar data-var='time'\u003e10:09\u003c/var\u003e GMT"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "rq2hhrmtmf0v",
"impact": "major",
"message": "We are pleased to inform you that the issue affecting Twilio services has been fully resolved. Twilio engineering teams have observed a complete recovery in service performance, with latency levels returning to normal and 500 errors no longer occurring. We will continue to monitor all services closely to ensure ongoing stability. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.",
"name": "Twilio - Customer Experiencing High Latency and 500 Errors",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e GMT"
},
{
"code": "ywj71rpyvyrb",
"impact": "minor",
"message": "Following comprehensive monitoring, Intermittent call/message orchestration has been resolved, and Flex is operating normally at this time.",
"name": "Twilio - Intermittent call/message orchestration with Flex",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:26\u003c/var\u003e - \u003cvar data-var='time'\u003e12:29\u003c/var\u003e GMT"
},
{
"code": "r8jq7j5xbj70",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Yousign - Products V2 \u0026 V3 degradation impacting applications and API",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e GMT"
},
{
"code": "q3dnk0jk6bf8",
"impact": "major",
"message": "The issue with the Flex customers being unable to connect has been resolved. Flex services are operating normally at this time.",
"name": "Twilio - On Call Engineers are Investigating an Issue with Flex Instances",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e - \u003cvar data-var='time'\u003e21:48\u003c/var\u003e GMT"
},
{
"code": "gh5p6rwqhc37",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Webhook Response Error Code 15000",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e22:52\u003c/var\u003e - \u003cvar data-var='time'\u003e23:27\u003c/var\u003e GMT"
},
{
"code": "fdw24rk5l04q",
"impact": "minor",
"message": "Login to the Twilio Console is now restored. Any customers receiving a login error should refresh their browser session to proceed. The Authy.com webpage was unavailable during this incident and is now accessible. The Authy API was not impacted during this incident.",
"name": "Twilio and Sendgrid Users Experiencing Issues With Login",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e GMT"
},
{
"code": "t0z9sv4ps1pw",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - \u003cvar data-var='time'\u003e13:51\u003c/var\u003e GMT"
},
{
"code": "10wkzwtv21st",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Dual Channel Conference Recording Failure in IE Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e23:31\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:18\u003c/var\u003e GMT"
},
{
"code": "pv9k6ltth21d",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio -UK API Errors",
"timestamp": "Nov \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e22:41\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:40\u003c/var\u003e GMT"
},
{
"code": "dyf9mzs35v6w",
"impact": "major",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Flex Insights Outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e GMT"
},
{
"code": "j81km28rwtkh",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Increased Error Rate on Twilio Messaging APIs",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e21:25\u003c/var\u003e - \u003cvar data-var='time'\u003e23:33\u003c/var\u003e GMT"
},
{
"code": "jk0ghpztlvgt",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e21:27\u003c/var\u003e - \u003cvar data-var='time'\u003e21:27\u003c/var\u003e GMT"
},
{
"code": "kvk93x3gzkk6",
"impact": "none",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Investigating a Potential Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - \u003cvar data-var='time'\u003e14:41\u003c/var\u003e GMT"
},
{
"code": "b4lxwz00nj6t",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Potential issue affecting Twilio Video",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e01:50\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:25\u003c/var\u003e GMT"
},
{
"code": "jyb9rc61jjbv",
"impact": "minor",
"message": "Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.",
"name": "Twilio - Call Quality Issues From a Subset of Twilio's Numbers in the United Kingdom",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - \u003cvar data-var='time'\u003e18:10\u003c/var\u003e GMT"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "London"
}
]
}