Snapshot 41425
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
"body": "We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.\n \nThe issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.\n \nBased on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available",
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},
{
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"body": "Resolved\nWe have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected.\n \nHistorical Message Recovery\nFollowing the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation.\n \nPlease note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected.\n \nIf you continue to experience issues or have any questions, please contact tickets@sprinklr.com.",
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{
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}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-07-29T16:30:15.904Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-29T16:30:15.904Z",
"id": "dvcmzr0s4dt4",
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"status": "investigating",
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"updated_at": "2026-07-29T16:30:15.904Z",
"wants_twitter_update": false
},
{
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{
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{
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],
"body": "We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.\nNote: TikTok's Business Messaging API is currently not available in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK). Accounts in these regions may be subject to this platform limitation.",
"created_at": "2026-07-29T16:03:12.164Z",
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"updated_at": "2026-07-29T16:30:08.657Z",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "TikTok DM Ingestion Issue",
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},
{
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{
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"body": "Hi all, \nOur monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21.\n\nThe issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability.\n\nNo further impact is currently observed.",
"created_at": "2026-08-01T03:29:47.155Z",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Intermittent Prod21 Platform URL Not Loading",
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}
],
"page": {
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"name": "Sprinklr",
"url": "https://status.sprinklr.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}