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Subprocessors Synthesia Legal Hub Policies Subprocessors Last updated September 15, 2026 Third Party Sub-processors Synthesia uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Synthesia Customers and in accordance with contract terms between Synthesia and the sub-processor. You can sign-up here to receive email notifications when we add new sub-processors. Synthesia Affiliates Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Synthesia may engage the following Affiliates, as Sub-processors, to deliver some or all of the Services provided to a Customer: 1. Name: Synthesia Inc. Address: 874 Walker Road, Suite C, City of Dover, DE 19904, United States Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. 2. Name: Synthesia B.V. Address: Grote Bickersstraat 74, 1013 KS Amsterdam, Netherlands Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. 3. Name: Synthesia GmbH Address: Pacellistraße 8, 80333 München, Germany Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. 4. Name: Synthesia ApS Address: Vesterbrogade 149, bygning 4, 1.tv, 1620 København V. Denmark Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. Infrastructure Sub-processors Synthesia may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services: 1. Name: Amazon Web Services EMEA SARL Address: 38 Avenue John F. Kennedy, L-1855, Luxembourg Contact person’s name, position and contact details: Laura Wainwright, AWS account manager [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Web hosting, data storage and compute for video processing services. Scripts, audio, and video data is stored and transmitted for the purpose of video creation. 2. Name: MongoDB Limited Address: Building Two, Number One Ballsbridge, Dublin 4, Ballsbridge, Dublin, Ireland Contact person’s name, position and contact details: MongoDB’s DPO at [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Structuring and storing production data 3. Name: Mux Inc. Address: 1182 Market St. Suite 425 San Francisco, CA 94102, United States Contact person’s name, position and contact details: Mrs. Becca Axvig – [email protected], Head of People Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Video content delivery network 4. Name: StackOne Technologies Ltd Address: 2 Communications Road, Newbury, Berkshire, England, RG19 6AB Contact person’s name, position and contact details: Trust Keith LTD, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Processing of data from customer-enabled third party integrations. 5. Name: Modal Labs, Inc. Address: 584 Broadway, New York, New York 10012 Contact person’s name, position and contact details: [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Compute for video processing services, including the processing of audio and video data for the purpose of video creation. Script Processing Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the scripts uploaded by the Customer: 1. Name: Google Cloud EMEA Limited Address: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Contact person’s name, position and contact details: Emil Ochotta, Data Protection Officer, https://support.google.com/cloud/contact/dpo Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): text-to-speech conversion, speech-to-text conversion, machine translation of scripts to different languages, other content processing 2. Name: IBM United Kingdom Limited Address: PO Box 41 North Harbour, Portsmouth, PO6 3AU, United Kingdom Contact person’s name, position and contact details: [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Text-to-speech conversion 3. Name: CoeFont Co.,Ltd. Address: Ark Mori Building, 36th Floor, 1-12-32 Akasaka, Minato-ku, Tokyo,107-6063 Contact person’s name, position and contact details: [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Text-to-speech conversion 4. Name: WellSaid Labs Inc. Address: 2157 N Northlake Way, Ste 110, Seattle, WA, 98103-9184, United States Contact person’s name, position and contact details: Marta Mueller, Customer Success Manager, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Text-to-speech conversion 5. Name: Microsoft Ireland Operations Limited Address: South County Business Park Leopardstown, Dublin 18, D18 P521, Ireland Contact person’s name, position and contact details: Contact web form available here https://www.microsoft.com/en-us/concern/privacy or via phisical address Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Content moderation, text-to-speech, speech-to-text conversion, and voice cloning. 6. Name: Eleven Labs Inc. Address: 169 Madison Ave #2484 New York, NY 10016, United States Contact person’s name, position and contact details: Carles Reina, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Text-to-speech conversion, voice cloning 7. Name: DeepL SE Address: Maarweg 165, 50825 Cologne, Germany Contact person’s name, position and contact details: DeepL's external corporate Data Protection Officer, Dr. Christian Lenz, can be contacted at the following address: dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, via email to datenschutz(at)dhpg.de, or by telephone on +49 2261 8195 0. Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Machine translation of scripts to different languages 8. Name: OpenAI OpCo, LLC Address: 3180 18th St., San Francisco, CA 94110, United States Contact person’s name, position and contact details: Jason Kwon, General Counsel, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): generating outputs from the inputs provided within the product or within the video, content moderation, text-to-speech conversion. Sub-processor will not use the data for any internal purpose including training of the LLM models (https://openai.com/policies/api-data-usage-policies) 9. Name: Cinder Technologies, Inc. Address: 169 Madison Ave #2258, New York, NY 10016, United States Contact person’s name, position and contact details: Data Protection Officer, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): content moderation. 10. Name: Anthropic PBC Address: 548 Market St, PMB 90375, San Francisco, CA 94104 Contact person’s name, position and contact details: [email protected]. Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Generating outputs, including visuals, from the inputs provided within the product or within the video. 11. Name: Cartesia AI, inc. Address: 450 Alabama St, San Francisco, CA 94110 Contact person's name, position and contact details: Karan Hiremath, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Text to speech generation and voice synthesis, processing customer script and voice data for creating voice clones and dubbing content. Asset Processing Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the other assets uploaded by the Customer: 1. Name: UAB ConvertAPI Address: Lauksargio g. 111, Vilnius LT-10105, Lithuania Contact person’s name, position and contact details: [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Conversion of PowerPoint presentations uploaded by the customers into slides in STUDIO. No persistent storage is utilised. 2. Name: Canva Austria GmbH (formerly named Kaleido AI GmbH) Address: Ungargasse 37/BT1/3.3, 1030 Wien, Austria Contact person’s name, position and contact details: Michal Dzujka, Customer Success Manager, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Video processing to prepare a custom avatar. Video data of a person is transmitted and stored for a time-limited period for the purpose of pre-processing video to create a custom avatar for the service. 3. Name: Runway AI, Inc. Address: 18 West 18th Street, 11th Floor, New York, NY 10011, USA Contact person’s name, position and contact details: Runway Legal, [email protected] Description of processing: Video generation based on an image prompt 4. Name: Features & Labels, Inc. Address: 6020 Adeline St, Oakland, CA 94608, United States Contact person’s name, position and contact details: [email protected] Description of processing: Processes text, audio, and video inputs via hosted generative AI models. 5. Name: AssemblyAI, Inc. Address: 2261 Market Street, #4577, San Francisco, CA, 94114 Contact person’s name, position and contact details: 226 Market Street, #4577, San Francisco, California 94114, [email protected] Description of processing: speech-to-text conversion 6. Name: LiveKit Incorporated. Address: 4285 Payne Avenue Suite 9154. San Jose, California, 95157, United States Contact person’s name, position and contact details: Data Protection Officer, [email protected]. Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Processing for voice-based, text-based, and other interactions for interactive videos. 7. Name: ai-coustics GmbH Address: Rosenthaler Str. 38/4, 10178 Berlin, Germany Contact person’s name, position and contact details: [email protected]. Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Pre-processing of the audio submissions for the quality improvement. 8. Name: BFL GmbH Address: Bertoldstrasse 48, 79098 Freiburg im Breisgau, Germany Contact person’s name, position and contact details: [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Processes text, audio, and video inputs via hosted generative AI models. Other Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the other data supplied by the Customer: 1. Name: Intercom R&D Unlimited Company Address: 2nd Floor, Stephen Court, 18-21 St. Stephen's Green, Dublin 2, Ireland Contact person’s name, position and contact details: Intercom Privacy Team, [email protected] Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Support ticketing system and widget 2. Name: Datadog, Inc. Address: 620 8th Avenue, Floor 45, New York, NY 10018 Contact person’s name, position and contact details: [email protected]. Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Observability and error monitoring for the Services. HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO HIGHLIGHTED VIDEO Recommended videos Need more help? 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