Third Party Index

Synthesia

synthesia.io

Subprocessors CSV · Atom

26 third parties, 2 affiliates.

NamePurposeLocationListed since
ai-coustics GmbH Pre-processing of the audio submissions for the quality improvement.
Amazon Web Services EMEA SARL Web hosting, data storage and compute for video processing services. Scripts, audio, and video data is stored and transmitted for the purpose of video creation.
Anthropic PBC AIGenerating outputs, including visuals, from the inputs provided within the product or within the video.
AssemblyAI, Inc. AIspeech-to-text conversion
BFL GmbH Processes text, audio, and video inputs via hosted generative AI models.
Canva Austria GmbH (formerly named Kaleido AI GmbH)
Video processing to prepare a custom avatar. Video data of a person is transmitted and stored for a time-limited period for the purpose of pre-processing video to create a custom avatar for the service.
Cartesia AI, inc. Text to speech generation and voice synthesis, processing customer script and voice data for creating voice clones and dubbing content.
Cinder Technologies, Inc. content moderation.
CoeFont Co.,Ltd. Text-to-speech conversion
Datadog, Inc. Observability and error monitoring for the Services.
DeepL SE Machine translation of scripts to different languages
Eleven Labs Inc. AIText-to-speech conversion, voice cloning
Features & Labels, Inc. Processes text, audio, and video inputs via hosted generative AI models.
Google Cloud EMEA Limited text-to-speech conversion, speech-to-text conversion, machine translation of scripts to different languages, other content processing
IBM United Kingdom Limited Text-to-speech conversion
Intercom R&D Unlimited Company Support ticketing system and widget
LiveKit Incorporated. Processing for voice-based, text-based, and other interactions for interactive videos.
Microsoft Ireland Operations Limited Content moderation, text-to-speech, speech-to-text conversion, and voice cloning.
Modal Labs, Inc. Compute for video processing services, including the processing of audio and video data for the purpose of video creation.
MongoDB Limited Structuring and storing production data
Mux Inc. Video content delivery network
OpenAI OpCo, LLC AI
generating outputs from the inputs provided within the product or within the video, content moderation, text-to-speech conversion. Sub-processor will not use the data for any internal purpose including training of the LLM models (https://openai.com/policies/api-data-usage-policies)
Runway AI, Inc. AIVideo generation based on an image prompt
StackOne Technologies Ltd Processing of data from customer-enabled third party integrations.
UAB ConvertAPI Conversion of PowerPoint presentations uploaded by the customers into slides in STUDIO. No persistent storage is utilised.
WellSaid Labs Inc. Text-to-speech conversion
Synthesia affiliates (2)
NamePurposeLocationListed since
Synthesia Inc. Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer.
Synthesia ApS Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer.

Subprocessor of (1)CSV · Atom

1 company
  • Hoxhunt hoxhunt.com Where applicable, provider of optional Services content, such as deepfake simulation content

Service statusCSV · Atom

Jul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: 1 incident (1 major)Jul 14: 1 incident (1 minor)Jul 15: no incident reportedJul 16: 1 incident (1 major)Jul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: 1 incident (1 no impact stated)Jul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: 1 incident (1 major)Jul 28: 1 incident (1 major)Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: 1 incident (1 minor)Aug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: 1 incident (1 minor)Aug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reported

90 days agotoday

  • 9 incidents in 90 days
  • 4 major or critical
  • 2 h 43 min typical time to resolve
  • 42 h 1 min longest major
BeganIncidentImpactLasted
Synthesia Loading Issuesminor1 h 29 min
Dubbing Issuesminor2 h 43 min
Performance Issuesminor4 h 34 min
Login Issuesmajor42 h 1 min
Login Issuesmajor3 h 37 min
Video Generation Delaysno impact stated2 h 47 min
Login Issuesmajor1 h 57 min
Slow loading times for shared Synthesia videosminor14 min

Incidents per month

0 3 6 Jun 2026: 1 incident (1 no impact stated) · partial: our history begins Jun 1 · typical time to resolve 3 h 15 min Jul 2026: 6 incidents (4 major, 1 minor, 1 no impact stated) · typical time to resolve 2 h 47 min Aug 2026: 2 incidents (2 minor) · typical time to resolve 4 h 34 min Sep 2026: 1 incident (1 minor) · typical time to resolve 1 h 29 min Oct 2026: 0 incidents Jun 2026Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Editor6
Video generation5
Video Sharing3
Public API2

As Synthesia's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for Synthesia's site

Synthesia transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/synthesia-io"><img src="https://thirdpartyindex.com/badge/synthesia-io.svg" alt="Synthesia transparency rating on Third Party Index" height="20"></a>
[![Synthesia transparency rating on Third Party Index](https://thirdpartyindex.com/badge/synthesia-io.svg)](https://thirdpartyindex.com/vendors/synthesia-io)