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Scripts and page chrome removed; this is what change detection compares.
Skip to navigationSkip to main content Landbot At Landbot, your trust comes first. Our platform is built on strong security and strict data-protection standards, so you can automate conversations with confidence. Your data stays yours, and we ensure policy compliance every step of the way. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 Type II GDPR Resources View all Accessibility Statement Opens in new tab GDPR Compliance Certificate Penetration Test Summary Privacy Policy Opens in new tab SOC 2 Type II Report Status Page Opens in new tab Terms & Conditions Opens in new tab Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 15 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 7 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Vulnerability and system monitoring procedures established Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 33 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established View 1 more Data and privacy control Subprocessors View all Airtable • Data storage and processing USA Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls. Amplitude • Data analytics USA, Germany Product analytics platform that help us understanding user behaviour by tracking user actions in our app. User email, full name, phone number, company, and country, plus the history of actions within our app. Cloudflare • Cloud provider Global Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. End‑user IP, device metadata, and web traffic headers and bodies. dbt Labs • Data storage and processing USA Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). Customer Data in modeled schemas, plus schema/column metadata and run logs Updates View all Compliance Subprocessor update: Firecrawl added Published October 2, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added Firecrawl (Engineering, USA) as a subprocessor. Its web scraping API converts customer-supplied URLs into LLM-ready data that powers our AI features. The data shared with Firecrawl is limited to the public URLs supplied by our customers and the page content retrieved from them on our customers' behalf, plus related request metadata. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Compliance Subprocessor update: OurBase added Published July 7, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added OurBase (Engineering, Europe/USA) as a subprocessor. It provides AI-assisted incident resolution and debugging, analyzing application error and incident data to help us diagnose and fix issues faster. Personal data is limited to residual, incidental data in error content. User identity and IP addresses are not transmitted, and PII scrubbing is applied at source. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Privacy Privacy Policy update: AI-powered tools Published April 15, 2026 We have updated Section 6 (Recipients and Personal Data Transfers) of our Privacy PolicyOpens in new tab to provide clearer information about how we use AI-powered tools in our internal operations and how personal data is processed in that context. What has changed We clarify when third-party processors use AI as part of their services, including international transfers and the safeguards we apply (such as Standard Contractual Clauses). We describe how we use AI for internal workflows like content drafting, code assistance, analysis, and customer support. We confirm that data processed through our commercial accounts is not used to train vendor AI models, and we outline retention practices and how you can exercise your rights. If you have any questions, please contact our Legal team at [email protected]. Compliance Landbot's Abuse Policy Published Published November 24, 2025 As part of our ongoing effort to centralise all key governance documents and make them more accessible, we have migrated our Abuse PolicyOpens in new tab from Knowledge CenterOpens in new tab to the Trust Center. This transition provided the ideal opportunity to review the document and present it as a clearer, better-structured formal policy while keeping the content materially unchanged. The policy is now centrally available right here on the Trust Center. You can find it in the Resources sectionOpens in new tab. Read more about Subprocessor update: Firecrawl added Landbot At Landbot, your trust comes first. Our platform is built on strong security and strict data-protection standards, so you can automate conversations with confidence. Your data stays yours, and we ensure policy compliance every step of the way. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 Type II GDPR Resources View all Accessibility Statement Opens in new tab GDPR Compliance Certificate Penetration Test Summary Privacy Policy Opens in new tab SOC 2 Type II Report Status Page Opens in new tab Terms & Conditions Opens in new tab Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 15 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 7 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Vulnerability and system monitoring procedures established Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 33 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established View 1 more Data and privacy control Subprocessors View all Airtable • Data storage and processing USA Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls. Amplitude • Data analytics USA, Germany Product analytics platform that help us understanding user behaviour by tracking user actions in our app. User email, full name, phone number, company, and country, plus the history of actions within our app. Cloudflare • Cloud provider Global Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. End‑user IP, device metadata, and web traffic headers and bodies. dbt Labs • Data storage and processing USA Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). Customer Data in modeled schemas, plus schema/column metadata and run logs Updates View all Compliance Subprocessor update: Firecrawl added Published October 2, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added Firecrawl (Engineering, USA) as a subprocessor. Its web scraping API converts customer-supplied URLs into LLM-ready data that powers our AI features. The data shared with Firecrawl is limited to the public URLs supplied by our customers and the page content retrieved from them on our customers' behalf, plus related request metadata. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Compliance Subprocessor update: OurBase added Published July 7, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added OurBase (Engineering, Europe/USA) as a subprocessor. It provides AI-assisted incident resolution and debugging, analyzing application error and incident data to help us diagnose and fix issues faster. Personal data is limited to residual, incidental data in error content. User identity and IP addresses are not transmitted, and PII scrubbing is applied at source. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Privacy Privacy Policy update: AI-powered tools Published April 15, 2026 We have updated Section 6 (Recipients and Personal Data Transfers) of our Privacy PolicyOpens in new tab to provide clearer information about how we use AI-powered tools in our internal operations and how personal data is processed in that context. What has changed We clarify when third-party processors use AI as part of their services, including international transfers and the safeguards we apply (such as Standard Contractual Clauses). We describe how we use AI for internal workflows like content drafting, code assistance, analysis, and customer support. We confirm that data processed through our commercial accounts is not used to train vendor AI models, and we outline retention practices and how you can exercise your rights. If you have any questions, please contact our Legal team at [email protected]. Compliance Landbot's Abuse Policy Published Published November 24, 2025 As part of our ongoing effort to centralise all key governance documents and make them more accessible, we have migrated our Abuse PolicyOpens in new tab from Knowledge CenterOpens in new tab to the Trust Center. This transition provided the ideal opportunity to review the document and present it as a clearer, better-structured formal policy while keeping the content materially unchanged. The policy is now centrally available right here on the Trust Center. You can find it in the Resources sectionOpens in new tab. Read more about Subprocessor update: OurBase added Landbot At Landbot, your trust comes first. Our platform is built on strong security and strict data-protection standards, so you can automate conversations with confidence. Your data stays yours, and we ensure policy compliance every step of the way. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 Type II GDPR Resources View all Accessibility Statement Opens in new tab GDPR Compliance Certificate Penetration Test Summary Privacy Policy Opens in new tab SOC 2 Type II Report Status Page Opens in new tab Terms & Conditions Opens in new tab Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 15 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 7 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Vulnerability and system monitoring procedures established Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 33 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established View 1 more Data and privacy control Subprocessors View all Airtable • Data storage and processing USA Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls. Amplitude • Data analytics USA, Germany Product analytics platform that help us understanding user behaviour by tracking user actions in our app. User email, full name, phone number, company, and country, plus the history of actions within our app. Cloudflare • Cloud provider Global Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. End‑user IP, device metadata, and web traffic headers and bodies. dbt Labs • Data storage and processing USA Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). Customer Data in modeled schemas, plus schema/column metadata and run logs Updates View all Compliance Subprocessor update: Firecrawl added Published October 2, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added Firecrawl (Engineering, USA) as a subprocessor. Its web scraping API converts customer-supplied URLs into LLM-ready data that powers our AI features. The data shared with Firecrawl is limited to the public URLs supplied by our customers and the page content retrieved from them on our customers' behalf, plus related request metadata. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Compliance Subprocessor update: OurBase added Published July 7, 2026 We have updated our subprocessor list to reflect a new engineering tool we have adopted, and to keep our documentation aligned with our current operational posture. What's new We added OurBase (Engineering, Europe/USA) as a subprocessor. It provides AI-assisted incident resolution and debugging, analyzing application error and incident data to help us diagnose and fix issues faster. Personal data is limited to residual, incidental data in error content. User identity and IP addresses are not transmitted, and PII scrubbing is applied at source. The complete and updated list is available under the Subprocessors tab. If you have any questions regarding this update, please contact us at [email protected]. Privacy Privacy Policy update: AI-powered tools Published April 15, 2026 We have updated Section 6 (Recipients and Personal Data Transfers) of our Privacy PolicyOpens in new tab to provide clearer information about how we use AI-powered tools in our internal operations and how personal data is processed in that context. What has changed We clarify when third-party processors use AI as part of their services, including international transfers and the safeguards we apply (such as Standard Contractual Clauses). We describe how we use AI for internal workflows like content drafting, code assistance, analysis, and customer support. We confirm that data processed through our commercial accounts is not used to train vendor AI models, and we outline retention practices and how you can exercise your rights. If you have any questions, please contact our Legal team at [email protected]. Compliance Landbot's Abuse Policy Published Published November 24, 2025 As part of our ongoing effort to centralise all key governance documents and make them more accessible, we have migrated our Abuse PolicyOpens in new tab from Knowledge CenterOpens in new tab to the Trust Center. This transition provided the ideal opportunity to review the document and present it as a clearer, better-structured formal policy while keeping the content materially unchanged. The policy is now centrally available right here on the Trust Center. You can find it in the Resources sectionOpens in new tab.