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Scripts and page chrome removed; this is what change detection compares.
Skip to navigationSkip to main content Landbot At Landbot, your trust comes first. Our platform is built on strong security and strict data-protection standards, so you can automate conversations with confidence. Your data stays yours, and we ensure policy compliance every step of the way. [email protected] Privacy PolicyOpens in new tab Subprocessors Airtable • Data storage and processing USA Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls. Amplitude • Data analytics USA, Germany Product analytics platform that help us understanding user behaviour by tracking user actions in our app. User email, full name, phone number, company, and country, plus the history of actions within our app. Cloudflare • Cloud provider Global Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. End‑user IP, device metadata, and web traffic headers and bodies. dbt Labs • Data storage and processing USA Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). Customer Data in modeled schemas, plus schema/column metadata and run logs Google Cloud Platform • Cloud provider Europe Cloud infrastructure and managed services to host and operate the Landbot platform. All Customer Data stored/processed by the Service (databases, file storage, backups), in‑transit service traffic, and operational logs/metrics. Google Workspace • Cloud provider USA Collection of cloud computing, productivity, and collaboration tools, including enterprise email service. Names, emails, support/collaboration message content, and attached files. Intercom • Customer support USA Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. Support tickets with customers, including their email address, full name, country and the messages and files shared in the conversations. Jira • Collaboration Global Ticketing and workflow management for customer support and handling issues related to our platform. Customer contact details (name, email, company), ticket content and comments, and attachments/logs that may include customer data. Langfuse • Cloud monitoring Germany LLM Engineering Platform to analyze and monitor our AI features. Conversations processed by the AI Agents, which may include current user inputs, relevant excerpts retrieved from the knowledge base, and prior conversation context. Meta Business • WhatsApp Business Platform (Optional) Global We are official Meta Business Solution Provider (BSP) to enable WhatsApp messaging between customers and their end-users within our platform as part of our services. WhatsApp messages (text, media, files), phone numbers, contact information, conversation metadata, customer account information required for WhatsApp integration, delivery/status data, business messaging data, ad targeting data (hashed customer lists, pixel data, conversion events), Facebook/Instagram pages engagement metrics. 1-10 of 20 results Showresults per page All subprocessors Airtable Cloud-based platform for creating collaborative spreadsheets. Used by several teams to perform automations and store customer feedback. *User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls.* Data storage and processing USA airtable.com Amplitude Product analytics platform that help us understanding user behaviour by tracking user actions in our app. *User email, full name, phone number, company, and country, plus the history of actions within our app.* Data analytics USA, Germany app.eu.amplitude.com Cloudflare Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. *End‑user IP, device metadata, and web traffic headers and bodies.* Cloud provider Global cloudflare.com dbt Labs Cloud orchestration for our data transformations. Processes warehouse data during model runs and stores run metadata/artifacts (not full datasets). *Customer Data in modeled schemas, plus schema/column metadata and run logs* Data storage and processing USA cloud.getdbt.com Google Cloud Platform Cloud infrastructure and managed services to host and operate the Landbot platform. *All Customer Data stored/processed by the Service (databases, file storage, backups), in‑transit service traffic, and operational logs/metrics.* Cloud provider Europe cloud.google.com Google Workspace Collection of cloud computing, productivity, and collaboration tools, including enterprise email service. *Names, emails, support/collaboration message content, and attached files.* Cloud provider USA admin.google.com Intercom Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. *Support tickets with customers, including their email address, full name, country and the messages and files shared in the conversations.* Customer support USA intercom.com Jira Ticketing and workflow management for customer support and handling issues related to our platform. *Customer contact details (name, email, company), ticket content and comments, and attachments/logs that may include customer data.* Collaboration Global atlassian.com/software/jira Langfuse LLM Engineering Platform to analyze and monitor our AI features. *Conversations processed by the AI Agents, which may include current user inputs, relevant excerpts retrieved from the knowledge base, and prior conversation context.* Cloud monitoring Germany langfuse.com Meta Business We are official Meta Business Solution Provider (BSP) to enable WhatsApp messaging between customers and their end-users within our platform as part of our services. *WhatsApp messages (text, media, files), phone numbers, contact information, conversation metadata, customer account information required for WhatsApp integration, delivery/status data, business messaging data, ad targeting data (hashed customer lists, pixel data, conversion events), Facebook/Instagram pages engagement metrics.* WhatsApp Business Platform (Optional) Global business.facebook.com MongoDB Atlas Flexible database solution to support our chatbot platform. *Customer account data, bot configurations, chat contacts, conversation history, end-user interaction data, custom variables, AI assistant parameters, and related analytics/metadata.* Data storage and processing Europe mongodb.com OpenAI API AI platform that helps us executing our AI integration functionalities like Built-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant, Appointment Scheduling Assistant and AI Agents. This is restricted to the API from OpenAI Platform version: platform.openai.com. *Messages sent by users through the AI functionalities we offer on our platform. The processed data will not be used to train OpenAI models, but will be used in anonymised manner to carry out training actions and enhance the performance of the services.* Further details regarding data controls in the OpenAI platform: [https://developers.openai.com/api/docs/guides/your-data](https://developers.openai.com/api/docs/guides/your-data) Engineering (Optional) USA platform.openai.com OurBase AI-assisted incident resolution and debugging used to diagnose and fix application issues faster. *Application error and incident data (stack traces, request metadata, logs) analyzed against source code. Limited to residual, incidental personal data in error content; user identity and IP addresses are not transmitted and PII scrubbing is applied at source. AI inference runs on US-based LLM providers.* Engineering Europe, USA ourbase.ai Pinecone Vector Database to power-up the FAQ Assistants and other AI functionalities. *Vector embeddings and metadata derived from customer-uploaded content (FAQs, knowledge base context) and user queries.* Data storage and processing (Optional) Europe pinecone.io Sendgrid Email delivery service for transactional emails sent by customers through chatbots to end-users, and account/operational emails and data exports sent to customers. *Email content, recipient addresses, and delivery metadata for emails sent by customers via chatbots. Customer account data (email, company, teammates, payment history), CSV data exports, and transactional/operational emails.* Engineering USA sendgrid.com Sentry Application monitoring and error tracking to maintain and improve the platform. *Session data, error stack traces, request metadata, browser/device information and performance data. PII scrubbing is enabled and IP addresses are not stored.* Engineering Europe sentry.io Slack Internal collaboration and communications platform used by our team to coordinate support, discuss issues, and share feedback related to the Services. *Names, emails, company details, account IDs, subscription info, support ticket content, bug descriptions, feature requests.* Collaboration USA slack.com Stripe Credit card payment processing tool for customer subscriptions. *Payment card data (tokenized), customer billing information (email, full name, company name, VAT number, billing address), subscription details, payment transaction records, and related metadata.* Finance and payments USA stripe.com Zendesk QA Customer service quality management platform to assess and improve support quality, including evaluation of support conversations. *Support conversation transcripts, customer contact details (name, email, company name), user feedback, and related metadata.* Customer support USA zendesk.com/service/quality-assurance Firecrawl Web scraping API (SideGuide Technologies, Inc.) that converts customer-supplied URLs into LLM-ready data to power AI features. *Customer-supplied public URLs and the scraped page content retrieved on behalf of our customers, plus related request metadata.* Engineering USA https://www.firecrawl.dev