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Zoom Communications, Inc.
Global Data Processing Addendum
This Data Processing Addendum, including its Exhibits (this “Addendum”), forms part of the Master Subscription Agreement, Terms
of Service, Terms of Use, or any other agreement about the delivery of the contracted services between Zoom Communications, Inc.
(“Zoom”) and the Customer (the “Agreement”) named in such Agreement or identified below to reflect the parties' agreement about
the Processing of Customer Personal Data (as those terms are defined below).
In the event of a conflict between the terms and conditions of this Addendum, the Agreement, an Order Form, or any other
documentation, the terms and conditions of this Addendum govern and control with respect to the subject matter of Processing of
Customer Personal Data. All capitalised terms not defined herein shall have the meaning set forth in the Agreement.
1. Definitions
1.1 “Affiliate” means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under
common control with that party. For purposes of this Addendum, “control” means an economic or voting interest of at
least fifty percent (50%) or, in the absence of such economic or voting interest, the power to direct or cause the direction
of the management and set the policies of such an entity.
1.2 “Anonymised Data” means, having regard to the guidance published by the European Data Protection Board, Personal
Data which does not relate to an identified or identifiable natural person or rendered anonymous in such a manner that
the data subject is not or no longer identifiable.
1.3 “Applicable Data Protection Law” means any applicable legislative or regulatory regime enacted by a recognized
government, or governmental or administrative entity with the purpose of protecting the privacy rights of natural persons
or households consisting of natural persons, in particular the General Data Protection Regulation 2016/679 (“GDPR”) and
supplementing data protection law of the European Union Member States, the United Kingdom's Data Protection Act
2018 and the GDPR as saved into United Kingdom law by virtue of Section 3 of the United Kingdom's European Union
(Withdrawal) Act 2018 (“UK GDPR”), the Swiss Federal Data Protection Act (“Swiss DPA”), Canada's Personal Information
Protection and Electronic Documents Act (“PIPEDA”) S.C. 2000, ch. 5, and any provincial legislation deemed substantially
similar to PIPEDA under the procedures set forth therein, the Brazilian Law No. 13,709/2018 - Brazilian General Data
Protection Law (“LGPD”), the ePrivacy Directive 2002/58/EC (the “Directive”), together with any European Union Member
national implementing the Directive.
1.4 “Authorized Subprocessor” means a subprocessor engaged by Zoom to Process Customer Personal Data on behalf of the
Customer per the Customer's Instructions under the terms of the Agreement and this Addendum. Authorized
Subprocessors may include Zoom Affiliates but shall exclude Zoom employees, contractors and consultants.
1.5 “Controller” means the entity that determines as a legal person alone or jointly with others the purposes and means of
the Processing of Personal Data.
1.6 “Customer Personal Data” means Personal Data, including but not limited to:
(a) Content Data: All text, sound, video, or image files that are part of an End User’s profile and End User
information exchanged between End Users (including guest users participating in Customer-hosted meetings
and webinars) and with Zoom via the Services;
(b) Account Data (name, screen name and email address);
(c) Support Data (as defined in Annex I of the Standard Contractual Clauses);
(d) Website access Data (including cookies); and
(e) Diagnostic Data, including but not limited to: Data from applications (including browsers) installed on End User
devices (“Telemetry Data”), Service generated server logs (for example meeting metadata and End User
settings) and internal security logs that are generated by or provided to Zoom by, or on behalf of, Customer
through use of the Services as further defined in in Annex I of the Standard Contractual Clauses).
1.7 “Data Subject” means the identified or identifiable person to whom Personal Data relates.
1.8 “Legitimate Business Purposes” means the exhaustive list of specific purposes for which Zoom is allowed to process some
Personal Data as a Controller as specified in Section 2.4.
1.9 “Personal Data” means any information relating to a Data Subject; an identifiable natural person is one who can be
identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number,
location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person. This includes any special categories of Personal Data defined
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in Art. 9 of the UK GDPR, data relating to criminal convictions and offences or related security measures defined in Art. 10
of the UK GDPR and national security numbers defined in Art. 87 of the GDPR and national supplementing law.
1.10 “Processor” means the entity that processes Personal Data on behalf of the Controller.
1.11 “Personal Data Breach” means a breach of security which results in the accidental or unlawful destruction, loss, alteration,
unauthorized disclosure of, or access to, Customer Personal Data Processed by Zoom or Zoom's Authorized Subprocessor.
1.12 “Process” or “Processing” means any operation or set of operations which is performed upon Personal Data or sets of
Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or
alteration, retrieval, consultation, disclosure by transmission, dissemination or otherwise making available, alignment or
combination, restriction, erasure, or destruction. For the avoidance of doubt: This includes processing of Personal Data to
disclose, aggregate, pseudonymise, de-identify or anonymize Personal Data, and to combine Personal Data with other
Personal Data, or to derive any data or information from such Personal Data.
1.13 “Services” means the Zoom Services as set forth in the Agreement or associated Zoom order form.
1.14 “Specific US State Data Protection Law” means the California Consumer Privacy Act of 2018, as amended by the California
Privacy Rights Act of 2020, and any regulations promulgated thereunder (“CCPA”); the Colorado Privacy Act of 2021; the
Virginia Consumer Data Protection Act of 2021; the Utah Consumer Privacy Act of 2022, as amended; and any other US
state law that may be enacted that adheres to the same or substantially the same requirements of the aforementioned
laws in this definition.
1.15 “Standard Contractual Clauses” means: (i) where the GDPR applies the contractual clauses annexed to the European
Commission's Implementing Decision 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of Personal
Data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council (the “EU
SCCs”); (ii) where the UK GDPR applies, the “International Data Transfer Addendum to the EU Commission Standard
Contractual Clauses” issued by the Information Commissioner under s.119A(1) of the Data Protection Act 2018 (“UK
Addendum”); and (iii) where the Swiss DPA applies, the applicable standard data protection clauses issued, approved or
otherwise recognized by the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) (the “Swiss SCCs”).
1.16 “Supervisory Authority” means an independent public authority responsible for monitoring the application of Applicable
Data Protection Law, including the Processing of Personal Data covered by this Addendum.
2. Processing of Personal Data: Roles, Scope and Responsibility
2.1 The parties acknowledge and agree to the following: Customer is the Controller of Customer Personal Data. Zoom is the
Processor of Customer Personal Data, except where Zoom or a Zoom Affiliate acts as a Controller processing Customer
Personal Data in accordance with the exhaustive list of Legitimate Business Purposes in Section 2.4.
2.2 Only to the extent necessary and proportionate, Customer as Controller instructs Zoom to perform the following activities
as Processor on behalf of Customer:
(a) Provide and update the Services as configured, and used by Customer and its users, (for example, through
Customer's use of Zoom settings or administrator controls) including to make ongoing product improvements
and provide personalised experiences and recommendations;
(b) Secure and real-time monitor the Services;
(c) Resolve issues, bugs, and errors;
(d) Provide Customer requested support, including applying knowledge gained from individual customer support
requests to benefit all Zoom customers but only to the extent such knowledge is anonymized; and
(e) Process Customer Personal Data as set out in the Agreement and Annex I to the Standard Contractual Clauses
(subject matter, nature, purpose, and duration of Personal Data Processing in the controller to processor
capacity and any other documented instruction provided by Customer and acknowledged by Zoom as
constituting instructions for purposes of this Addendum.
(collectively, the “Instructions”).
2.3 Zoom shall immediately notify the Customer, if, in Zoom's opinion, an Instruction of the Customer infringes Applicable
Data Protection Law and request that Customer withdraw, amend, or confirm the relevant Instruction. Pending the
decision on the withdrawal, amendment, or confirmation of the relevant Instruction, Zoom shall be entitled to suspend
the implementation of the relevant Instruction.
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2.4 Zoom may Process certain Customer Personal Data for its own Legitimate Business Purposes, as an independent
Controller, solely when the Processing is strictly necessary and proportionate, and if the Processing is for one of the
following exhaustive list of purposes:
(a) Directly identifiable data (name, screen name, profile picture and email address and all Customer Personal Data
directly connected to such directly identifiable data) may be Processed for:
(i) billing, account, and Customer relationship management (marketing communications to
procurement, sales, and other Customer personnel that requests such communication), and related
Customer correspondence (mailings about for example necessary updates);
(ii) complying with and resolving legal obligations, including responding to Data Subject Requests for
Personal Data processed by Zoom as data Controller (for example website data), tax requirements,
agreements and disputes;
(iii) abuse detection, prevention, and protection (such as automatic scanning for matches with
identifiers of known Child Sexual Abuse Material (“CSAM”)), virus scanning and scanning to detect
violations of terms of service (such as copyright infringement, SPAM, and actions not permitted
under Zoom´s Acceptable Use Guidelines;
(b) Pseudonymized and/or aggregated data (Zoom will pseudonymise and/or aggregate as much as possible and
pseudonymized and/or aggregated data will not be processed on a per-Customer level), for:
(i) improving and optimizing the performance and core functionalities of accessibility, privacy, security,
and the IT infrastructure efficiency of the Services, including zoom.us, explore.zoom.us, and
support.zoom.us;
(ii) internal reporting, financial reporting, revenue planning, capacity planning, and forecast modeling
(including product strategy); and
(iii) receiving and using Feedback for Zoom's overall service improvement.
When acting as an independent Controller, Zoom will not process Customer Personal Data for any purposes other than
the above list of Legitimate Business Purposes.
2.5 Zoom will not Process Customer Personal Data for third-party advertising, direct marketing, profiling, research or analytics
purposes except where such processing is (i) necessary to comply with Customer's instructions as set out in Section 2.2 of
this Addendum, or (ii) for the Legitimate Business Purposes described in Section 2.4 or (iii) part of Zoom’s free Services,
early access program, or beta program.
2.6 Zoom shall only process Customer Personal Data for the purposes specified in this Addendum; provided, however, Zoom
may process Customer Personal Data for “further” or “compatible” purposes (within the meaning of Articles 5(l)(b) and
6(4) GDPR, where applicable), or seek consent from End Users for new types of data processing, where permitted by the
Zoom account administrator and Applicable Data Protection Law.
2.7 With regard to content scanning for CSAM and reporting 'hits' to The National Center for Missing & Exploited Children
(“NCMEC”), Zoom will conduct human review of matched content before it is reported. Zoom may immediately suspend
the account of the End User and if legally allowed to do so, notify the End User thereafter of the suspension and the option
to appeal the suspension if applicable.
2.8 Regardless of its role as Processor or Controller, Zoom shall process all Customer Personal Data in compliance with
Applicable Data Protection Laws, the “Security Measures” referenced in Section 6 of this Addendum and Annex I to the
Standard Contractual Clauses.
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2.9 Customer shall ensure that its Instructions to Zoom comply with all laws, rules, and regulations applicable to Customer
Personal Data, and that the Processing of Customer Personal Data per Customer's Instructions will not cause Zoom to be
in breach of Applicable Data Protection Law. Customer is solely responsible for the accuracy, quality, and legality of (i) the
Customer Personal Data provided to Zoom by or on behalf of Customer; (ii) how Customer acquired any such Customer
Personal Data; and (iii) the Instructions Customer provides to Zoom regarding the Processing of such Customer Personal
Data. Customer shall not provide or make available to Zoom any Customer Personal Data in violation of the Agreement,
this Addendum, or otherwise in violation of Zoom's Acceptable Use Guidelines (currently published at
https://explore.zoom.us/en/community-standards/ as updated from time to time) and shall indemnify Zoom from all
claims and losses in connection therewith.
2.10 Following the completion of the Services, at Customer's choice, to the extent that Zoom is a Processor, Zoom shall either
enable Customer to delete some of Customer's Personal Data (for example an End User's Personal Data) or all of
Customer's Personal Data, shall return to Customer the specified Customer Personal Data, or shall delete the specified
Customer Personal Data, and delete any existing copies in compliance with its data retention and deletion policy. If return
or destruction is impracticable or incidentally prohibited by a valid legal order law, Zoom shall take measures to inform
the Customer and block such Customer Personal Data from any further Processing (except to the extent necessary for its
continued hosting or Processing required by applicable law) and shall continue to appropriately protect the Customer
Personal Data remaining in its possession, custody, or control and, where any Authorized Subprocessor continues to
possess Customer Personal Data, require the Authorized Subprocessor to take the same measures that would be required
of Zoom.
3. Privacy by design and by default
3.1 Zoom agrees to minimize Processing to the extent necessary to provide the Services and for the purposes permitted in
this Addendum, the Agreement, or as otherwise agreed upon by Customer and Zoom. This includes minimization of
Telemetry Data, Support Data, and feedback functionality; minimization of data retention periods; collection of
pseudonymised identifiers when necessary, but immediate effective (irreversible) anonymization when the Service can
be performed without Personal Data; and the implementation and control of strict access controls to the Customer
Personal Data.
3.2 Zoom shall maintain a process whereby when Zoom collects new types of Diagnostic Data, such new collection shall be
supervised by a privacy officer. Zoom will perform regular checks on the contents of collected Telemetry Data to verify
that neither directly identifying data are collected nor Customer Content Data.
3.3 Regarding Zoom's use of cookies or similar tracking technology, Zoom shall ensure that only those cookies which are
strictly necessary shall be set by default for European Enterprise and Education Customers on zoom.us, support.zoom.us,
and explore.zoom.us, including visits to these pages when the End User or system administrator has signed into the Zoom
account.
3.4 When Zoom plans to introduce new features, or related software and services (“New Service”), which will result in new
types of Processing (i.e., new Personal Data and/or new purposes), Zoom will:
(a) perform a data protection impact assessment;
(b) determine if the new types of Processing following a New Service are allowed within the scope of this
Addendum; and
(c) ensure that the new Processing occurs with the necessary Customer notice or consents.
4. Authorized Persons
Zoom shall ensure that all persons authorized to Process Customer Personal Data and Customer Content are made aware
of the confidential nature of Customer Personal Data and Customer Content and have committed themselves to
confidentiality (e.g., by confidentiality agreements) or are under an appropriate legal obligation of confidentiality.
5. Authorized Subprocessors
To the extent that Zoom is a Processor:
5.1 Customer hereby generally authorizes Zoom to engage subprocessors in accordance with this Section 5.
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5.2 Customer approves the Authorized Subprocessors listed at https://explore.zoom.us/docs/en- us/subprocessors.html:
5.3 Zoom may remove, replace, or appoint suitable and reliable further subprocessors in accordance with this Section 5.3:
(a) Zoom shall at least thirty (30) business days before the new subprocessor starts processing any Customer
Personal Data notify Customer of the intended engagement (including the name and location of the relevant
subprocessor, and the activities it will perform and a description of the Personal Data it will process). To enable
such notifications, Customer shall visit https://explore.zoom.us/docs/en- us/subprocessors.html and enter its
desired and valid email address into the submission field at the bottom of the webpage, and Zoom shall send
such notifications to the email address entered into the submission field.
(b) In an emergency concerning Service availability or security, Zoom is not required to provide prior notification
to Customer but shall provide notification within seven (7) business days following the change in subprocessor.
In either case, Customer may object to such an engagement in writing within fifteen (15) business days of receipt of the
aforementioned notice by Zoom.
5.4 If Customer objects to the engagement of a new subprocessor, Zoom shall have the right to cure the objection through
one of the following options (to be selected at Zoom's sole discretion):
(a) Zoom cancels its plans to use the subprocessor with regard to Customer Personal Data.
(b) Zoom will take the corrective steps requested by Customer in its objection (which remove Customer's
objection) and proceed to use the subprocessor with regard to Customer Personal Data.
(c) Zoom may cease to provide, or Customer may agree not to use (temporarily or permanently), the particular
aspect of the Service that would involve the use of such a subprocessor with regard to Customer Personal Data.
(d) Zoom provides Customer with a written description of commercially reasonable alternative(s), if any, to such
engagement, including without limitation modification to the Services. If Zoom, in its sole discretion, cannot
provide any such alternative(s), or if Customer does not agree to any such alternative(s), if provided, Zoom and
Customer, within thirty days (30) days of being provided an alternative, may terminate the affected portion(s)
of the Agreement with prior written notice. Termination shall not relieve Customer of any fees or charges owed
to Zoom for Services provided up to the effective date of the termination under the Agreement.
If Customer does not object to a new subprocessor's engagement within fifteen (15) business days of notice issuance from
Zoom, that new subprocessor shall be deemed accepted.
5.5 Zoom shall ensure that Authorized Subprocessors have executed confidentiality agreements that prevent them from
unauthorized Processing of Customer Personal Data and Customer Content both during and after their engagement by
Zoom.
5.6 Zoom shall, by way of contract or other legal act, impose on the Authorized Subprocessor data protection obligations
consistent with the obligations set out in this Addendum and in accordance with GDPR requirements. The parties
acknowledge and agree that notice periods shall be deemed equivalent regardless of disparate notification periods. If
Personal Data are transferred to an Authorized Subprocessor in a third country that does not ensure an adequate level of
protection according to the European Commission, the FDIPC, or UK Information Commissioner's Office, Zoom will ensure
the transferred data are processed with the same GDPR transfer guarantees as agreed with Customer (such as Standard
Contractual Clauses and BCRs). Zoom will also perform a case-by-case assessment if supplementary measures are required
in cases of onward transfers to third countries to bring the level of protection of the transferred data up to the EU standard
of essential equivalence.
5.7 Zoom shall be fully liable to Customer where that Authorized Subprocessor fails to fulfil its data protection obligations for
the performance of that Authorized Subprocessor's obligations to the same extent that Zoom would itself be liable under
this Addendum had it conducted such acts or omissions.
6. Security of Personal Data
6.1 Zoom may not update the Services in a way that would remove Customer's choice to apply end to end encryption to
Meetings, introduce any functionality that would purposefully allow anyone not authorized by Customer to gain access to
Customer encryption keys or Customer content, or remove the ability to store recordings locally.
6.2 Zoom certifies that it has not purposefully created any “back doors” or similar programming in the Services that could be
used by third parties to access the system and/or Personal Data. Zoom has not purposefully created or changed its
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business processes in a manner that facilitates such third-party access to Personal Data or systems. Zoom certifies there
is no applicable law or government policy that requires Zoom as importer to create or maintain back doors or to facilitate
access to Personal Data or systems or for the importer to be in possession of or to hand over the encryption key.
6.3 Taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of
Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Zoom shall
maintain appropriate technical and organizational measures with regard to Customer Personal Data and to ensure a level
of security appropriate to the risk, including, but not limited to, the “Security Measures” set out in Annex II to the Standard
Contractual Clauses (attached here as EXHIBIT B). Customer acknowledges that the Security Measures are subject to
technical progress and development and that Zoom may update or modify the Security Measures from time to time,
provided that such updates and modifications do not degrade or diminish the overall security of the Services.
7. International Transfers of Personal Data
7.1 Zoom may not update the Services in a way that would remove Customer's ability to choose to store certain Personal Data
at rest within the European Economic Area (“EEA”).
7.2 Customer acknowledges and agrees that Zoom may transfer and process Customer Personal Data to and in the United
States. Zoom may transfer Customer Personal Data to third countries (including those outside the EEA without an
adequacy statement from the European Commission) to Affiliates, its professional advisors, or its Authorized
Subprocessors, including when a Zoom End User knowingly connects to data processing operations supporting the
Services from such locations (for example, when the End user travels outside of the territory of the EU). Zoom shall ensure
that such transfers are made in compliance with Applicable Data Protection Law and this Addendum.
7.3 Any transfer of Customer's Personal Data made subject to this Addendum from member states of the European Union,
the EEA, Switzerland or the United Kingdom to any country that does not ensure an adequate level of protection according
to the European Commission, the FDIPC, or UK Information Commissioner's Office (as applicable), shall be undertaken
through the Standard Contractual Clauses, in connection with which the parties agree to the following:
(a) EU SCCs (Controller to Controller Transfers). In relation to Personal Data that is protected by the EU GDPR and
processed in accordance with Section 2.4 of this Addendum, the EU SCCs shall apply, completed as follows:
(i) Module One will apply;
(ii) in Clause 7, the optional docking clause will apply;
(iii) in Clause 11, the optional language will not apply;
(iv) in Clause 17, Option 1 will apply, and the New EU SCCs will be governed by Irish law;
(v) in Clause 18(b), disputes shall be resolved before the courts of Ireland;
(vi) Annex I of the EU SCCs shall be deemed completed with the information set out in EXHIBIT A of this
Addendum; and
(vii) Subject to Section 6.3 of this Addendum, Annex II of the EU SCCs shall be deemed completed with
the information set out in EXHIBIT B to this Addendum.
(b) EU SCCs (Controller to Processor/Processor to Processor Transfers). In relation to Personal Data that is
protected by the EU GDPR and processed in accordance with Sections 2.2 of this Addendum, the EU SCCs shall
apply, completed as follows:
(i) Module Two or Module Three will apply (as applicable);
(ii) in Clause 7, the optional docking clause will apply;
(iii) in Clause 9, Option 2 will apply, and the time period for prior notice of Sub-processor changes shall
be as set out in Section 5.3 of this Addendum;
(iv) in Clause 11, the optional language will not apply;
(v) in Clause 17, Option 1 will apply, and the EU SCCs will be governed by Irish law;
(vi) in Clause 18(b), disputes shall be resolved before the courts of Ireland;
(vii) Annex I of the EU SCCs shall be deemed completed with the information set out in EXHIBIT A to this
Addendum; and
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(viii) Subject to Section 6.3 of this Addendum, Annex II of the EU SCCs shall be deemed completed with
the information set out in EXHIBIT B to this Addendum.
(c) Transfers from the UK. In relation to Personal Data that is protected by the UK GDPR, the UK Addendum will
apply, completed as follows:
(i) The EU SCCs shall also apply to transfers of such Personal Data, subject to sub-Section (ii) below;
(ii) Tables 1 to 3 of the UK Addendum shall be deemed completed with relevant information from the
EU SCCs, completed as set out above in Section 7.3 (a)-(b) of this Addendum, and the option “neither
party” shall be deemed checked in Table 4. The start date of the UK Addendum (as set out in Table
1) shall be the date of this Addendum.
(d) Transfers from Switzerland. In relation to Personal Data that is protected by the Swiss DPA, the EU SCCs will
apply in accordance with Sections 7.3 (a)-(b), with the following modifications:
(i) any references in the EU SCCs to “Directive 95/46/EC” or “Regulation (EU) 2016/679” shall be
interpreted as references to the Swiss DPA;
(ii) references to “EU”, “Union”, “Member State” and “Member State law” shall be interpreted as
references to Switzerland and Swiss law, as the case may be; and
(iii) references to the “competent supervisory authority” and “competent courts” shall be interpreted
as references to the FDIPC and competent courts in Switzerland, unless the EU SCCs as implemented
above cannot be used to lawfully transfer such Personal Data in compliance with the Swiss DPA, in
which event the Swiss SCCS shall instead be incorporated by reference and form an integral part of
this Addendum and shall apply to such transfers. Where this is the case, the relevant Annexes of the
Swiss SCCs shall be populated using the information contained in EXHIBIT A and EXHIBIT B to this
Addendum.
7.4 It is not the intention of either party to contradict or restrict any of the provisions set forth in the Standard Contractual
Clauses and, accordingly, if and to the extent the Standard Contractual Clauses conflict with any provision of the
Agreement (including this Addendum) the Standard Contractual Clauses shall prevail to the extent of such conflict.
7.5 Zoom may adopt a replacement data export mechanism (including any new version of or successor to the Standard
Contractual Clauses or alternative mechanisms adopted pursuant to Applicable Data Protection Law) (“Alternative
Transfer Mechanism”). So long as the Alternative Transfer Mechanism complies with Applicable Data Protection Law and
extends to the territories to which Customer Personal Data is transferred on behalf of the Customer, Customer agrees to
execute documents and take other reasonably necessary actions to give legal effect to such Alternative Transfer
Mechanism.
7.6 Zoom will follow European Data Protection Board requirements and Applicable Data Protection Law requirements
concerning the completion of a data transfer impact assessment (“DTIA”).
8. Rights of Data Subjects
To the extent that Zoom is a Processor:
8.1 Zoom shall promptly notify Customer upon receipt of a request by a Data Subject to exercise Data Subject rights under
Applicable Data Protection Law. Zoom will advise the Data Subject to submit his or her request to Customer, and Customer
will be responsible for responding to such request.
8.2 Zoom shall, taking into account the nature of the Processing, assist Customer by appropriate technical and organizational
measures, insofar as this is possible, for the fulfilment of Customer's obligation to respond to requests for exercising the
Data Subject's rights (regarding information, access, rectification and erasure, restriction of Processing, notification, data
portability, objection and automated decision-making) under Applicable Data Protection Law.
9. Disclosure of Personal Data
9.1 Zoom will not disclose or provide access to any Customer Personal Data except:
(a) as Customer directs;
(b) as described in this Addendum; or
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(c) as required by law.
9.2 If a court, law enforcement authority or intelligence agency contacts Zoom with a demand for Customer Personal Data,
Zoom will first assess if it is a legitimate order consistent with Zoom's Government Requests Guide. If so, Zoom will attempt
to redirect this third party to request those data directly from Customer. If compelled to disclose or provide access to any
Customer Personal Data to law enforcement, Zoom will promptly notify Customer and provide a copy of the demand
unless legally prohibited from doing so, for example, through a so-called gagging order. If Zoom is prohibited by law from
fulfilling its obligations under this Section 9.2, Zoom shall represent the reasonable interests of Customer. This is in all
cases understood to mean:
(a) Zoom shall document a legal assessment of the extent to which: (i) Zoom is legally obliged to comply with the
request or order; and (ii) Zoom is effectively prohibited from complying with its obligations in respect of
Customer under this Addendum.
(b) Zoom shall only cooperate with the US issued request or order if legally obliged to do so and, where possible,
Zoom shall judicially object to the request or order or the prohibition to inform Customer about this or to follow
the instructions of Customer.
(c) Zoom shall not provide more Customer Personal Data than is strictly necessary for complying with the request
or order.
(d) If Zoom becomes aware of a situation where it has reason to believe that the laws and practices in the third
country of destination applicable to the processing of the Personal Data by Zoom, its Affiliates and Authorized
Subprocessors, including any requirements to disclose Personal Data or measures authorizing access by public
authorities, will prevent Zoom from fulfilling its obligations under this Addendum, Zoom will inform Customer
without undue delay after Zoom becomes aware of such a situation.
(e) Zoom will publish a transparency report twice a year.
10. Compliance Auditing
10.1 Zoom will conduct third-party audits to attest to the ISO 27001 and SOC 2 Type II frameworks as follows:
(a) Zoom will conduct at least one audit annually. Starting in 2022, Zoom will audit the Security, Availability and
Privacy Criteria in the SOC-2 audit.
(b) Audits will be performed according to the standards and rules of the regulatory or accreditation body for the
applicable control standard or framework.
(c) Audits will be performed by qualified, independent, third-party security auditors at Zoom's selection and
expense.
10.2 Each audit will result in the generation of an audit report (“Zoom Audit Report”), which Zoom will make available to
Customer upon request. The Zoom Audit Report will be Zoom's Confidential Information. Zoom will promptly remediate
issues raised in any Zoom Audit Report to the satisfaction of the auditor.
10.3 At its request and cost, Customer is entitled to have an audit carried out by a mutually agreed upon auditor to demonstrate
that Zoom complies with the provisions of this Addendum and Clause 8.9 “Documentation and compliance” (EU SCCs) for
the processing of Personal Data. Customer may exercise the right no more than once a year, except in respect of an
additional audit following (i) a Zoom data breach or (ii) if specifically ordered by Customer's national Supervisory Authority.
10.4 Following receipt by Zoom of a request for an audit under this Section 10.4, Zoom and Customer will discuss and agree in
advance on
(a) the identity of an independent and suitably qualified third-party auditor to conduct the audit;
(b) the reasonable start date and duration (not to exceed two weeks in respect of any on premise audits) of any
such audit;
(c) the scope, process and normative framework of the audit, including: (i) the data processing outcomes,
information, and control requirements to be in scope of the audit evidence requirements; and (ii) the nature
and process for satisfactory audit evidence; and
(d) the security and confidentiality controls applicable to any such audit. All audits must be conducted in
accordance with recognized international auditing standards.
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10.5 Nothing in this Addendum will require Zoom to provide Personal Data of other Zoom customers or access to any Zoom
systems or facilities that are not involved in the provision of the contracted Services.
11. Cooperation
Zoom shall provide Customer with all required assistance and cooperation in enforcing the obligations of the parties under
Applicable Data Protection Law. To the extent that such assistance relates to the Processing of Customer Personal Data
for the purpose of the performance of the Agreement, Zoom shall in any event provide Customer with such assistance
relating to:
(a) The security of Customer Personal Data;
(b) Performing checks and audits;
(c) Performing Data Protection Impact Assessments (“DPIA”);
(d) Prior consultation with the Supervisory Authority;
(e) Responding to requests from the Supervisory Authority or another government body;
(f) Responding to requests from Data Subjects;
(g) Reporting Customer Personal Data Breaches.
12. Security incidents and data breaches
12.1 In the event of a confirmed Personal Data Breach (at Zoom or at a subprocessor of Zoom), Zoom shall, without undue
delay, inform Customer of the Personal Data Breach and take such steps as Zoom in its sole discretion deems necessary
and reasonable to remediate such violation. In the event of such a Personal Data Breach, Zoom shall, taking into account
the nature of the Processing and the information available to Zoom, provide Customer with reasonable cooperation and
assistance necessary for Customer to comply with its obligations under Applicable Data Protection Law with respect to
notifying (I) the relevant Supervisory Authority and/or (ii) Data Subjects affected by such Personal Data Breach without
undue delay.
12.2 In the event of a large scale, as determined by Zoom, confirmed Personal Data Breach (with Zoom or an Authorized
Subprocessor of Zoom), Customer allows Zoom to independently alert and consult the relevant Supervisory Authorities in
order to better inform Customer what steps the Supervisory Authorities expect.
12.3 The obligations described in Sections 12.1 and 12.2 shall not apply if a Personal Data Breach results from the actions or
omissions of Customer, except where required by Applicable Data Protection Law. Zoom's obligation to report or respond
to a Personal Data Breach under Sections 12.1 and 12.2 will not be construed as an acknowledgement by Zoom of any
fault or liability with respect to the Personal Data Breach.
13. US State Law Privacy Exhibit
13.1 To the extent that Customer (i) is a “business” and Zoom processes “personal information” (as those terms are defined by
the CCPA) on Customer’s behalf, or (ii) is a “controller” and Zoom processes “personal data” (as each of those terms are
defined by the applicable Specific US State Data Protection Laws) on Customer’s behalf, or (iii) meets both criteria set out
in (i) and (ii), then the Zoom US State Law Privacy Exhibit, attached hereto as EXHIBIT C to this Addendum, shall apply to
Zoom’s “processing” of Customer’s “personal information” and “personal data” (as each of those terms are defined under
the applicable Specific US State Data Protection Laws).
13.2 In the event of a conflict between EXHIBIT C and any other parts of this Addendum with respect to Zoom’s “processing”
of “personal information” and “personal data” (as each of those terms are defined under the Specific US State Data
Protection Laws), the terms of EXHIBIT C control and govern over other parts of this Addendum with respect to the parties’
obligations under the applicable Specific US State Data Protection Laws.
14. General
14.1 This Addendum may be executed in counterparts, each of which will be deemed an original, but all of which together will
constitute one and the same instrument.
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14.2 Customer and Zoom acknowledge that the other party may disclose the Standard Contractual Clauses, this Addendum,
and any privacy-related provisions in the Agreement to any Supervisory Authority upon request.
14.3 Except for the changes made by this Addendum, the Agreement remains unchanged and in full force and effect. If there
is any conflict between this Addendum and the Agreement, an Order Form, or any other documentation, with regard to
the subject matter of this Addendum, this Addendum shall prevail to the extent of that conflict.
14.4 If there is a change in (i) Specific US State Data Protection Law, (ii) Applicable Data Protection Law, or (iii) a determination,
decision, or order by a Supervisory Authority or competent court affecting this Addendum or the lawfulness of any
Processing activities under this Addendum, then Zoom may propose supplements and modifications to this Addendum. If
the Customer objects to the supplement or modification, then Customer must object to the supplement or modification
within thirty (30) days or the right to object is waived. If Customer timely objects to the appropriateness of the supplement
or modification, then the parties will work to resolve their differences, and if resolution cannot occur within thirty (30)
days of Customer’s notice of objection, then either party may terminate this Addendum and any affected portion(s) of the
Agreement. All supplements and modifications will be in writing and signed by the parties, unless the terms of the
Agreement provide otherwise.
14.5 The provisions of this Addendum are severable. If any phrase, clause or provision or Exhibit (including the Standard
Contractual Clauses) is invalid or unenforceable in whole or in part, such invalidity or unenforceability shall affect only
such phrase, clause or provision, and the rest of this Addendum or the remainder of the Exhibit, shall remain in full force
and effect.
14.6 This Addendum shall be governed by and construed in accordance with the governing law and jurisdiction provisions in
the Agreement, unless required otherwise by Applicable Data Protection Law.
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[counterpartyName_S0daohE] Zoom Communications, Inc.
“Customer” “Zoom”
Signature: [counterpartySignerSignature_6OqpxaU] Signature:
Print Name: [counterpartySignerName_qMLdNJ3] Print Name: Deborah Fay
Title: [counterpartySignerTextField_AVVnayg||1] Title: Deputy General Counsel
Date: [counterpartySignerDateField_Q4koP0x]
Customer Address:
[counterpartyAddress_70IyVTZ]
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EXHIBIT A
Annex I: Description of the Processing/Transfer
Controller to Controller
(A) List of Parties:
Data Exporter Data Importer
Name: [counterpartyName_Qinr0PQ] Name:
Zoom Communications, Inc.
Address: [counterpartyAddress_DDSVz9v] Address:
55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA
Contact Person's Name, position and contact details: Contact Person's Name, position and contact details:
Name: [counterpartySignerTextField_vlzyH0b||5] Name: Deborah Fay
Position: [counterpartySignerTextField_wMx5gRH||6] Position: Data Protection Officer
Email: [counterpartySignerTextField_wMx5gRH||7] Address: Address:
55 Alma 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA
With a copy to e-mail: privacy@zoom.us
Activities relevant to the transfer: Activities relevant to the transfer:
As described in Section (B) below As described in Section (B) below
Role: Controller Role: Controller
(B) Description of Transfer
Categories Data Subjects
The personal data transferred concern the following categories of End Users
data subjects:
Purposes of the transfer(s)
The transfer is made for the following purposes: In accordance with Section 2.4 of this Addendum, Zoom may
Process certain Customer Personal Data for its own
Legitimate Business Purposes, as an independent Controller,
solely when the Processing is strictly necessary and
proportionate, and if the Processing is for one of the
following exhaustive list of purposes:
(a) Directly identifiable data (name, screen name, profile
picture and email address and all Customer Personal
Data directly connected to such directly identifiable
data) may be Processed for:
(i) billing, account, and Customer relationship
management (marketing communications to
procurement, sales, and other Customer
personnel that requests such communication),
and related Customer correspondence (mailings
about for example necessary updates);
(ii) complying with and resolving legal obligations,
including responding to Data Subject Requests
for Personal Data processed by Zoom as data
Controller (for example website data), tax
requirements, agreements and disputes;
(iii) abuse detection, prevention, and protection
(such as automatic scanning for matches with
identifiers of known CSAM, virus scanning and
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scanning to detect violations of terms of service
(such as copyright infringement, SPAM, and
actions not permitted under Zoom´s Acceptable
Use Guidelines;
(b) Pseudonymized and/or aggregated data (Zoom will
pseudonymise and/or aggregate as much as possible
and pseudonymized and/or aggregated data will not be
processed on a per-Customer level), for:
(i) improving and optimizing the performance and
core functionalities of accessibility, privacy,
security, and the IT infrastructure efficiency of
the Services, including zoom.us,
explore.zoom.us, and support.zoom.us;
(ii) internal reporting, financial reporting, revenue
planning, capacity planning, and forecast
modeling (including product strategy); and
(iii) receiving and using Feedback for Zoom's overall
service improvement.
Categories of Personal Data
The personal data transferred concern the following categories of Customer Content Data:
data: Zoom Account Profile Info: Data associated with the End User
account, profile picture, password, company name, and
preferences. This includes:
• Zoom unique user ID,
• profile picture (optional)
Diagnostic Data:
Meeting metadata: Metrics about Service usage, including
when and how meetings were conducted). This includes:
• event logs (including action taken, event type and
subtype, in-app event location, timestamp, client UUID,
user ID, and meeting ID)
• meeting session information, including frequency,
average and actual duration, quantity, quality, network
activity, and network connectivity
• number of meetings
• number of screen-sharing and non-screen-sharing
sessions
• number of participants
• meeting host information
• host name
• meeting site URL
• meeting start/end Time
• join method
• performance, troubleshooting and diagnostics
information
Telemetry data: Data collected from locally installed software
(applications and browser information about the deployment
of Zoom Services and related systems environment /
technical information. This includes:
• PC name
• microphone
• speaker
• camera
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• domain
• hard disc ID
• network type
• operating system type and version
• client version
• MAC address
• event logs (including action taken, event type and
subtype, in-app event location, timestamp, client UUID,
• user ID and meeting ID)
• service logs (information on systems events and states)
Other Service Generated Data:
• spam identification
• push notifications
• Zoom persistent unique identifiers such as UUID or user
ids that are combined with other data elements
including:
• IP address
• Data center
• PC name
• Microphone
• Speaker
• Camera
• Domain
• Hard disc ID
• Network type
• Operating System Type and Version
• Client Version
• IP Addresses along the Network Path
Support Data:
• problem description, post-meeting feedback
Frequency of the transfer
Whether continuous or one-off. The transfer of account information is one off, otherwise
continuous when using the Service.
Special categories of personal data (if appropriate)
The personal data transferred concern the following categories of Not applicable if end to end encryption is enabled, and if End
sensitive data: Users do not upload profile pictures revealing special
categories of data.
Duration of processing: In accordance with the retention period detailed below.
Nature and Subject Matter of the Processing: Zoom will process Customer Personal Data for its own
exhaustive list of Legitimate Business Purposes when strictly
necessary and proportionate, in accordance with this
Addendum.
Retention period (or, if not possible to determine, the criteria Zoom retains Customer Personal Data for as long as required
used to determine that period): for its own exhaustive list of Legitimate Business Purposes, in
accordance with this Addendum.
The criteria used to determine Zoom’s retention periods
include the following:
• The length of time of Zoom’s relationship with Service
users (for example, the duration of a Zoom account)
• Whether account owners modify or their users delete
information through their accounts
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• Whether Zoom has a legal obligation to keep the data (for
example, certain laws require Zoom to keep records for a
certain period of time)
• Whether retention is required by Zoom’s legal position
(such as in regard to the enforcement of agreements, the
resolution of disputes, and applicable statutes of
limitations, litigation, or regulatory investigation).
(C): Competent supervisory authority
The competent supervisory authority, in accordance with Clause 13 of the EU SCCs, must be (i) the supervisory authority applicable
to the data exporter in its EEA country of establishment or, (ii) where the data exporter is not established in the EEA, the supervisory
authority applicable in the EEA country where the data exporter's EU representative has been appointed pursuant to Article 27(1) of
the GDPR, or (iii) where the data exporter is not obliged to appoint a representative, the supervisory authority applicable to the EEA
country where the data subjects relevant to the transfer are located. With respect to Personal Data to which the UK GDPR applies,
the competent supervisory authority is the Information Commissioner’s Office (the “ICO”). With respect to Personal Data to which
the Swiss DPA applies, the competent supervisory authority is the Swiss Federal Data Protection and Information Commissioner.
Controller to Processor
(A) List of Parties:
Data Exporter Data Importer
Name: Name:
[counterpartyName_gdiOjpp] Zoom Communications, Inc.
Address: Address:
[counterpartyAddress_Df6pHaV] 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA
Contact Person's Name, position and contact details: Contact Person's Name, position and contact details:
Name: [counterpartySignerTextField_ZAKilWZ||4] Name: Deborah Fay
Position: [counterpartySignerTextField_3kLcyVy||3] Position: Data Protection Officer
Email: [counterpartySignerTextField_3kLcyVy||8] Address: Address:
55 Alma. 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA
With a copy to e-mail: privacy@zoom.us
Activities relevant to the transfer: Activities relevant to the transfer:
As described in Section (B) below As described in Section (B) below
Role: Controller Role: Processor
(B) Description of Transfer
Categories Data Subjects
The personal data transferred concern the following categories of Individuals about whom Personal Data is provided to Zoom
data subjects: via the Services by (or at the direction of) Customer or End
Users, which may include without limitation Customer's or its
Affiliates’ employees, contractors, and End Users.
Purposes of the transfer(s)
The transfer is made for the following purposes: In accordance with Section 2.2 of the DPA, Zoom will only to
the extent necessary and proportionate, Customer as
Controller instructs Zoom to perform the following activities
as Processor on behalf of Customer:
• Provide and update the Services as configured, and used
by Customer and its users, (for example, through
Customer's use of Zoom settings or administrator
controls) including to make ongoing product
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improvements and provide personalised experiences and
recommendations;
• Secure and real-time monitor the Services;
• Resolve issues, bugs, and errors;
• Provide Customer requested support, including applying
knowledge gained from individual customer support
requests to benefit all Zoom customers but only to the
extent such knowledge is anonymized; and
• Process Customer Personal Data as set out in the
Agreement and this Annex I to the Standard Contractual
Clauses (subject matter, nature, purpose, and duration of
Personal Data Processing in the controller to processor
capacity and any other documented instruction provided
by Customer and acknowledged by Zoom as constituting
instructions for purposes of this Addendum.
Categories of Personal Data
The personal data transferred concern the following categories Customer Content Data:
of data: Zoom Account Profile Info: Data associated with the End
User’s Zoom account, profile picture, password, company
name, and Customer’s preferences. This includes:
• Zoom unique user ID,
• social media login (optional),
• profile picture (optional) and
• display name.
Customer authentication data: This includes username and
password unless Single Sign On (SSO) is used.
Meeting and webinar communication content. This includes:
• video, audio, whiteboard, captions, and presentations
• in-meeting Questions & Answers, polls, and survey
information
• closed captioning (Live Transcription)
Chat Messages. 1:1 in-meeting and group chat messages that
are not transferred to a permanent chat channel.
Customer Initiated cloud recordings. This includes the
following recordings if such recording is permitted by the
Customer administrator controls and selected by a meeting
host or participant:
• video recording of video, audio, whiteboard, captions,
and presentations
• audio recording
• text file of all in meeting group chats
• audio transcript text file
• in-meeting Questions & Answers, polls, and survey
information
• closed captioning transcripts
Meeting and webinar participant information. This includes:
• registered participant name and contact details; and any
data requested by Customer to be provided in
conjunction with registration, email addresses
• status of participant (as host, as participants in a chat or
as attendees)
• room names (if used)
• user categorizations
• tracking fields such as department or group
• scheduled time for a meeting
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• topic names
Stored Chat Information. This is data at rest (in storage) and
includes:
• chat messages
• files exchanged via chat
• images exchanged via chat
• videos exchanged via chat
• chat channel title
• whiteboard annotations
Address book Information. This includes contact information
made available through Customer controlled integrations
(e.g. Outlook)
Calendar Information. This includes meeting schedules
made available through Customer controlled integrations
(e.g. Outlook, Google Calendar)
Diagnostic Data:
Meeting metadata: Metrics about Service usage, including
when and how meetings were conducted). This category
includes:
• event logs (including: action taken, event type and
subtype, in-app event location, timestamp, client UUID,
user ID, and meeting ID)
• meeting session information, including frequency,
average and actual duration, quantity, quality, network
activity, and network connectivity
• number of meetings
• number of screen-sharing and non screen-sharing
sessions
• number of participants
• meeting host information
• host name
• meeting site URL
• meeting start/end Time
• join method
Telemetry data: Data collected from locally installed
software (applications and browser information about the
deployment of Zoom Services and related systems
environment / technical information. This includes:
• PC name
• microphone
• speaker
• camera
• domain
• hard disc ID
• network type
• operating system type and version
• client version
• MAC address
• event logs (including action taken, event type and
subtype, in-app event location, timestamp, client UUID,
user ID and meeting ID)
• service logs (information on systems events and states)
Other Service Generated Data:
• spam identification
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• push notifications
• Zoom persistent unique identifiers such as UUID or user
ids that are combined with other data elements
including:
• IP address
• Data center
• PC name
• Microphone
• Speaker
• Camera
• Domain
• Hard disc ID
• Network type
• Operating System Type and Version
• Client Version
• IP Addresses along the Network Path
Support Data:
• Contact name of support requestor, time, subject,
problem description, post-meeting feedback (thumbs-
up/down)
• User supplied attachments including recordings,
transcripts or screenshots, post-meeting feedback (open
text provided with thumbs down)
Frequency of the transfer
Whether continuous of one off. Continuous
Special categories of personal data (if appropriate)
The personal data transferred concern the following categories of Special categories of data are not required to use the service.
sensitive data: The Customer / data exporter can prevent the processing of
these data by using end to end encryption in the Meetings
and preventing End Users from uploading profile information
that contains such special categories of data. Such special
categories of data include, but may not be limited to, Personal
Data with information revealing racial or ethnic origins,
political opinions, religious or philosophical beliefs, trade
union membership, and the processing of data concerning an
individual’s health or sex life.
Duration of processing: The term of the Agreement plus the period until Zoom
deletes all Customer Personal Data processed on behalf of
Customer in accordance with the Agreement.
Nature and Subject Matter of the Processing: Zoom will process Customer Personal Data for the purposes
of providing the Services to Customer in accordance with this
Addendum.
Retention period (or, if not possible to determine, the criteria Zoom retains Customer Personal Data for as long as required
used to determine that period): for its own exhaustive list of Legitimate Business Purposes,
in accordance with this Addendum. The criteria used to
determine Zoom’s retention periods include the following:
• The length of time of Zoom’s relationship with Service
users (for example, the duration of a Zoom account)
• Whether account owners modify or their users delete
information through their accounts
• Whether Zoom has a legal obligation to keep the data
(for example, certain laws require Zoom to keep
records for a certain period of time)
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• Whether retention is required by Zoom’s legal
position (such as in regard to the enforcement of
agreements, the resolution of disputes, and applicable
statutes of limitations, litigation, or regulatory
investigation).
(C) Competent supervisory authority
The competent supervisory authority, in accordance with Clause 13 of the EU SCCs, must be (i) the supervisory authority applicable
to the data exporter in its EEA country of establishment or, (ii) where the data exporter is not established in the EEA, the supervisory
authority applicable in the EEA country where the data exporter's EU representative has been appointed pursuant to Article 27(1) of
the GDPR, or (iii) where the data exporter is not obliged to appoint a representative, the supervisory authority applicable to the EEA
country where the data subjects relevant to the transfer are located. With respect to Personal Data to which the UK GDPR applies,
the competent supervisory authority is ICO. With respect to Personal Data to which the Swiss DPA applies, the competent supervisory
authority is the Swiss Federal Data Protection and Information Commissioner.
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EXHIBIT B
Technical and Organizational Security Measures
Zoom’s technical and organizational security measures for Processing Customer Personal Data will meet the Minimum-Security
Control Requirements set out in this EXHIBIT B (“Security Measures”). Customer recognizes that there may be multiple acceptable
approaches to accomplish a particular minimum control requirement. Zoom must document in reasonable detail how a particular
control meets the stated minimum control requirement. Zoom may revise the Security Measures from time to time. The term
“should” in these Security Measures means that Zoom will use commercially reasonable efforts to accomplish the stated minimum
control requirement and will document those efforts in reasonable detail, including the rationale, if any, for deviation.
As used in these Security Measures, (i) “including” and its derivatives mean “including but not limited to”; and (ii) any capitalized
terms not defined in this EXHIBIT B shall have the same meaning as set forth in this Addendum.
1. Definitions
1.1 “Systems” means Zoom’s production systems.
1.2 “Assets” means Zoom’s production assets.
1.3 “Facilities” means Zoom’s production facilities, whether owned or leased by Zoom (e.g., AWS, data centers).
2. Risk Management
2.1 Risk Assessment Program. The effectiveness of controls must be regularly validated through a documented risk
assessment program and appropriately managed remediation efforts.
2.2 Risk Assessment. A risk assessment must be performed annually to verify the implementation of controls that protect
business operations and Customer Content.
3. Security Policy
3.1 A documented set of rules and procedures must regulate the Processing of information and associated services.
3.2 Security Policies and Exception Process. Security policies must be documented, reviewed, and approved, with
management oversight, on a periodic basis, following industry best practices.
3.3 A risk-based exception management process must be in place for prioritization, approval, and remediation or risk
acceptance of controls that have not been adopted or implemented.
3.4 Awareness and Education Program. Security policies and responsibilities must be communicated and socialized within the
organization to Zoom personnel. Zoom personnel must receive security awareness training on an annual basis.
4. Organizational Security
4.1 A personnel security policy must be in place to establish organizational requirements to ensure proper training, competent
performance, and an appropriate and accountable security organization.
4.2 Organization. Current organizational charts representing key management responsibilities for services provided must be
maintained.
4.3 Background Checks. Where legally permissible, background checks (including criminal) must be performed on applicable
Zoom personnel.
4.4 Confidentiality Agreements. Zoom personnel must be subject to written non-disclosure or confidentiality obligations.
5. Technology Asset Management
5.1 Controls must be in place to protect Zoom production assets, including mechanisms to maintain an accurate inventory of
assets and handling standards for introduction and transfer, removal and disposal of assets.
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5.2 Accountability. A process for maintaining an inventory of hardware and software assets and other information resources,
such as databases and file structures, must be documented. Process for periodic asset inventory reviews must be
documented. Identification of unauthorized or unsupported hardware/software must be performed.
5.3 Asset Disposal or Reuse. If applicable, Zoom will use industry standards to wipe or carry out physical destruction as the
minimum standard for disposing of assets. Zoom must have documented procedures for disposal or reuse of assets.
5.4 Procedures must be in place to remove data from production systems in which Customer’s Personal Data are stored,
processed, or transmitted.
6. Physical and Environmental
6.1 Controls must be in place to protect systems against physical penetration by malicious or unauthorized people, damage
from environmental contaminants and electronic penetration through active or passive electronic emissions.
6.2 Physical and Environmental Security Policy. Physical and environmental security plans must exist for facilities and
scenarios involving access or storage of Customer’s Personal Data. Additional physical and environmental controls must
be required and enforced for applicable facilities, including servers and datacenter locations.
6.3 Physical Access. Physical access, to include visitor access to facilities, must be restricted and all access periodically
reviewed.
6.4 Policies must be in place to ensure that information is accessed on a need-to-know basis.
6.5 Environmental Control. Facilities, including data and processing centers, must maintain appropriate environmental
controls, including fire detection and suppression, climate control and monitoring, power and back-up power solutions,
and water damage detection. Environmental control components must be monitored and periodically tested.
7. Communication and Connectivity
7.1 Zoom must implement controls over its communication network to safeguard data. Controls must include securing the
production network and implementation of encryption, logging and monitoring, and disabling communications where no
business need exists.
7.2 Network Identification. A production network diagram, to include production devices, must be kept current to facilitate
analysis and incident response.
7.3 Data Flow Diagram. A current data flow diagram must depict data from origination to endpoint (including data which may
be shared with subprocessors).
7.4 Data Storage. All of Customer’s Personal Data, including Customer’s Personal Data shared with subprocessors, must be
stored and maintained in a manner that allows for its return or secure destruction upon request from Customer.
7.5 Firewalls. Firewalls must be used for the isolation of all environments, to include physical, virtual, network devices,
production and non-production, and application/presentation layers. Firewall management must follow a process that
includes restriction of administrative access, and that is documented, reviewed, and approved, with management
oversight, on a periodic basis.
7.6 The production network must be either firewalled or physically isolated from the development and test environments.
Multi-tier security architectures that segment application tiers (e.g., presentation layer, application and data) must be
used.
7.7 Periodic network vulnerability scans must be performed, and any critical vulnerabilities identified must be remediated
within a defined and reasonable timeframe.
7.8 Clock Synchronization. Production network devices must have internal clocks synchronized to reliable time sources.
7.9 Remote Access. The data flow in the remote connection must be encrypted and multi-factor authentication must be
utilized during the login process.
7.10 Remote connection settings must limit the ability of remote users to access both initiating network and remote network
simultaneously (i.e., no split tunneling).
7.11 Subprocessors’ remote access, if any, must adhere to the same controls and must have a valid business justification.
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7.12 Wireless Access. Wireless access to the Zoom corporate network must be configured to require authentication and be
encrypted.
8. Change Management
8.1 Changes to the production systems, production network, applications, data files structures, other system components,
and physical/environmental changes must be monitored and controlled through a formal change control process. Changes
must be reviewed, approved, and monitored during post implementation to ensure that expected changes and their
desired result are accurate.
8.2 Change Policy and Procedure. A change management policy, including application, operating system, network
infrastructure, and firewall changes must be documented, reviewed, and approved, with management oversight, on a
periodic basis.
8.3 The change management policy must include clearly identified roles and responsibilities so as to support separation of
duties (e.g., request, approve, implement). The approval process must include pre- and post-evaluation of change. Zoom
posts service status and scheduled maintenance at https://status.zoom.us.
9. Operations
9.1 Documented operational procedures must ensure the correct and secure operation of Zoom's assets. Operational
procedures must be documented and include monitoring of capacity, performance, service level agreements and key
performance indicators.
10. Access Control
10.1 Authentication and authorization controls must be appropriately robust for the risk of the system, data, application, and
platform; access rights must be granted based on the principle of least privilege and monitored to log access and security
events, using tools that enable rapid analysis of user activities.
10.2 Logical Access Control Policy. Documented logical access policies and procedures must support role-based, “need-to-
know” access (e.g., interdepartmental transfers, terminations) and ensure separation of duties during the approval and
provisioning process. Each account provisioned must be uniquely identified. User access reviews must be conducted on a
periodic basis.
10.3 Privileged Access. Management of privileged user accounts (e.g., those accounts that have the ability to override system
controls), to include service accounts, must follow a documented process and be restricted. A periodic review and
governance process must be maintained to ensure appropriate provisioning of privileged access.
10.4 Authentication and Authorization. A documented authentication and authorization policy must cover all applicable
systems. That policy must include password provisioning requirements, password complexity requirements, password
resets, thresholds for lockout attempts, thresholds for inactivity, and assurance that no shared accounts are utilized.
Authentication credentials must be encrypted, including in transit to and from subprocessors’ environments or when
stored by subprocessors.
11. Data Integrity
11.1 Controls must ensure that any data stored, received, controlled, or otherwise accessed is accurate and reliable. Procedures
must be in place to validate data integrity.
11.2 Data Transmission Controls. Processes, procedures, and controls must be documented, reviewed, and approved, with
management oversight, on a periodic basis, to ensure data integrity during transmission and to validate that the data
transmitted is the same as data received.
11.3 Data Transaction Controls. Controls must be in place to protect the integrity of data transactions at rest and in transit.
11.4 Encryption. Data must be protected and should be encrypted, both in transit and at rest, including when shared with
subprocessors.
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11.5 Data Policies. A policy must be in place to cover data classifications, encryption use, key and certificate lifecycle
management, cryptographic algorithms and associated key lengths. This policy must be documented, reviewed, and
approved with management oversight, on a periodic basis.
11.6 Encryption Uses. Customer Personal Data must be protected, and should be encrypted, while in transit and at rest.
Customer Content must be protected, and should be encrypted when stored and while in transit over any network;
authentication credentials must be encrypted at all times, in transit or in storage.
12. Incident Response
12.1 A documented plan and associated procedures, to include the responsibilities of Zoom personnel and identification of
parties to be notified in case of an information security incident, must be in place.
12.2 Incident Response Process. The information security incident management program must be documented, tested,
updated as needed, reviewed, and approved, with management oversight, on a periodic basis. The incident management
policy and procedures must include prioritization, roles and responsibilities, procedures for escalation (internal) and
notification, tracking and reporting, containment and remediation, and preservation of data to maintain forensic integrity.
13. Business Continuity and Disaster Recovery
13.1 Zoom must have formal documented recovery plans to identify the resources and specify actions required to help
minimize losses in the event of a disruption to the business unit, support group unit, application, or infrastructure
component. Plans assure timely and orderly recovery of business, support processes, operations, and technology
components within an agreed upon time frame and include orderly restoration of business activities when the primary
work environment is unavailable.
13.2 Business Recovery Plans. Comprehensive business resiliency plans addressing business interruptions of key resources
supporting services, including those provided by subprocessors, must be documented, tested, reviewed, and approved,
with management oversight, on a periodic basis. The business resiliency plan must have an acceptable alternative work
location in place to ensure service level commitments are met.
13.3 Technology Recovery. Technology recovery plans to minimize service interruptions and ensure recovery of systems,
infrastructure, databases, applications, etc. Must be documented, tested, reviewed, and approved with management
oversight, on a periodic basis.
14. Back-ups
14.1 Zoom must have policies and procedures for back-ups of Customer’s Personal Data. Backups must be protected using
industry best practices.
14.2 Back-up and Redundancy Processes. Processes enabling full restoration of production systems, applications, and data
must be documented, reviewed, and approved, with management oversight, on a periodic basis.
15. Third-Party Relationships
15.1 Subprocessors must be identified, assessed, managed, and monitored. Subprocessors that provide material services, or
that support Zoom's provision of material services to Customers, must comply with control requirements no less stringent
than those outlined in this document.
15.2 Selection and Oversight. Zoom must have a process to identify subprocessors providing services to Zoom; these
subprocessors must be disclosed to Customer and approved to the extent required by this Agreement.
15.3 Lifecycle Management. Zoom must establish contracts with subprocessors providing material services; these contracts
should incorporate security control requirements, including data protection controls and notification of security and
privacy breaches must be included. Review processes must be in place to ensure subprocessors’ fulfillment of contract
terms and conditions.
16. Standard Builds
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16.1 Production systems must be deployed with appropriate security configurations and reviewed periodically for compliance
with Zoom’s security policies and standards.
16.2 Secure Configuration Availability. Standard security configurations must be established and security hardening
demonstrated. Process documentation must be developed, maintained, and under revision control, with management
oversight, on a periodic basis. Configurations must include security patches, vulnerability management, default
passwords, registry settings, file directory rights and permissions.
16.3 System Patches. Security patch process and procedures, to include requirements for timely patch application, must be
documented.
16.4 Operating System. Versions of operating systems in use must be supported and respective security baselines documented.
16.5 Desktop Controls. Systems must be configured to provide only essential capabilities. The ability to write to removable
media must be limited to documented exceptions.
17. Application Security
17.1 Zoom must have an established software development lifecycle for the purpose of defining, acquiring, developing,
enhancing, modifying, testing, or implementing information systems. Zoom must ensure that web-based and mobile
applications used to store, receive, send, control, or access Customer Personal Data are monitored, controlled, and
protected.
17.2 Functional Requirements. Applications must implement controls that protect against known vulnerabilities and threats,
including Open Web Application Security Project (“OWASP”) Top 10 Risks and denial of service (DDOS) attacks.
17.3 Application layer controls must provide the ability to filter the source of malicious traffic.
17.4 Restrictions must also be placed on or in front of web server resources to limit denial of service (DoS) attacks.
17.5 Zoom must monitor uptime on a hosted web or mobile application.
17.6 Software Development Life Cycle. A Software Development Life Cycle (SDLC) methodology, including release management
procedures, must be documented, reviewed, approved, and version-controlled, with management oversight, on a periodic
basis. These must include activities that foster the development of secure software.
17.7 Testing and Remediation. Software executables related to client/server architecture that are involved in handling
Customer Personal Data must undergo vulnerability assessments (both the client and server components) prior to release
and on an on-going basis, either internally or using external experts, and any gaps identified must be remediated in a
timely manner.
(c) Testing must be based on, at a minimum, the OWASP Top 10 risks (or the OWASP Mobile Top 10 risks, where
applicable), or comparable replacement.
(d) Zoom must conduct penetration testing on an annual basis.
18. Vulnerability Monitoring
18.1 Zoom must continuously gather information and analyse vulnerabilities in light of existing and emerging threats and actual
attacks. Processes must include vulnerability scans, anti-malware, Intrusion Detection Systems (“IDS”)/Intrusion
Prevention Systems (IPS), logging and security information and event management analysis and correlation.
18.2 Vulnerability Scanning and Issue Resolution. Vulnerability scans (authenticated and unauthenticated) and penetration
tests must be performed against internal and external networks and applications periodically and prior to system
provisioning for production systems that process, store or transmit Customer Content.
18.3 Malware. In production, Zoom must employ tools to detect, log, and disposition malware.
18.4 Intrusion Detection/Advanced Threat Protection. Network and host-based intrusion detection/advanced threat
protection must be deployed with events generated fed into centralized systems for analysis. These systems must
accommodate routine updates and real-time alerting. IDS/advanced threat protection signatures must be kept up to date
to respond to threats.
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18.5 Logging and Event Correlation. Monitoring and logging must support the centralization of security events for analysis and
correlation. Organizational responsibility for responding to events must be defined. Retention schedule for various logs
must be defined and followed.
18.6 Zoom publishes a vulnerability disclosure policy at https://explore.zoom.us/en/trust/vulnerability-disclosure/ .
19. Cloud Technology
19.1 Adequate safeguards must ensure the confidentiality, integrity, and availability of Customer Personal Data stored,
processed or transmitted using cloud technology (either as a cloud customer or cloud provider, to include subprocessors),
using industry standards.
19.2 Audit Assurance and Compliance. The cloud environment in which data is stored, processed or transmitted must be
compliant with relevant industry standards and regulatory restrictions.
19.3 Application and Interface Security. Threat modeling should be conducted throughout the software development lifecycle,
including vulnerability assessments, including Static/Dynamic scanning and code review, to identify defects and complete
remediations before hosting in cloud environments.
19.4 Business Continuity Management and Operational Resiliency. Business continuity plans to meet recovery time objectives
(RTO) and recovery point objectives (RPO) must be in place.
19.5 Data Security and Information Lifecycle Management. Proper segmentation of data environments and segregation must
be employed; segmentation/segregation must enable proper sanitization, per industry requirements.
19.6 Encryption and Key Management. All communications must be encrypted in-transit between environments.
19.7 Governance and Risk Management. Comprehensive risk assessment processes and centralized monitoring that enables
incident response and forensic investigation must be used to ensure proper governance and oversight.
19.8 Identity and Access Management. Management of accounts, including accounts with privileged access, must prevent
unauthorized access and mitigate the impacts thereof.
19.9 Infrastructure and Virtualization Security. Controls defending against cyberattacks, including the principle of least
privilege, baseline management, intrusion detection, host/network-based firewalls, segmentation, isolation, perimeter
security, access management, detailed data flow information, network, time, and a SIEM solution must be implemented.
19.10 Supply Chain Management, Transparency and Accountability. Zoom must be accountable for the confidentiality,
availability and integrity of production data, to include data processed in cloud environments by subprocessors.
19.11 Threat and Vulnerability Management. Vulnerability scans (authenticated and unauthenticated) must be performed, both
internally and externally, for production systems. Processes must be in place to ensure tracking and remediation.
20. Audits
20.1 At least annually, Zoom will conduct an independent third-party review of its security policies, standards, operations, and
procedures related to the Services provided to Customer. Such review will be conducted in accordance with the AICPA's
Statements on Standards for Attestation Engagements (SSAE), and Zoom will be issued a SOC 2 Type II report. Upon
Customer's request, Zoom will provide Customer with a copy of the SOC 2 Type II report within thirty (30) days. If
applicable, Zoom will provide a bridge letter to cover time frames not covered by the SOC 2 Type II audit period scope
within 30 days, upon request by Customer. If exceptions are noted in the SOC 2 Type II audit, Zoom will document a plan
to promptly address such exceptions and shall implement corrective measures within a reasonable and specific period.
Upon Customer's reasonable request, Zoom will keep Customer informed of progress and completion of corrective
measures.
20.2 Customer shall rely on the third-party audit SOC 2 Type II report for validation of proper information security practices
and shall not have the right to audit, unless such right is granted under applicable law, except in the case of a Security
Breach resulting in a material business impact to Customer. If Customer exercises the right to audit as a result of a Security
Breach, such audit shall be within the scope of the Services. Customer will provide Zoom a minimum of thirty (30) days of
notice prior to the audit. Zoom shall have the right to approve any third-party Customer may choose to conduct or be
involved in the audit.
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21. Specific Measures
Measure Description
Measures of pseudonymisation and Optional End-to-End Encryption for Meetings: Users may choose to
encryption of personal data enable end-to-end encryption for Zoom meetings. This provides a high
level of security since no third party — including Zoom — has access to
the meeting's private keys.
Default Encryption: The connection between a given device and Zoom
is encrypted by default, using a mixture of TES 1.2+ (Transport Layer
Security), Advanced Encryption Standard (AES) 256-bit encryption, and
SRTP (Secure Real-time Transport Protocol). The precise methods used
depend on whether a user uses the Zoom client, a web browser, a
third-party device or service, or the Zoom phone product. For further
information, please see our Encryption Whitepaper
Measures for ensuring ongoing Zoom utilizes security measures to ensure the ongoing confidentiality,
confidentiality, integrity, availability and integrity, availability, and resilience of our processing systems and
resilience of processing systems and services.
services
Measures for ensuring the ability to Zoom takes measures to facilitate the restoration of availability and
restore the availability and access to access to our processing systems and services promptly in the event of
personal data in a timely manner in the a physical or technical incident.
event of a physical or technical incident
Processes for regularly testing, assessing Zoom implements a process for regularly testing, assessing, and
and evaluating the effectiveness of evaluating the effectiveness of technical and organizational measures
technical and organisational measures in to ensure the security of the data we process.
order to ensure the security of the
processing
Measures for user identification and Protections against unauthorised meeting participants: Zoom has
authorisation implemented numerous safeguards and controls to prohibit
unauthorized participants from joining meetings:
• Eleven (11) digit unique meeting IDs
• Complex passwords
• Waiting rooms with the ability to automatically admit participants
from your domain name or another selected domai
• Meeting lock feature that can prevent anyone from joining the
meeting
• Ability to remove participants
• Authentication profiles that only allow entry to registered users, or
restrict to specific email domains
Measures for the protection of data during Optional End-to-End Encryption for Meetings: Users may choose to
transmission enable end-to-end encryption for Zoom meetings. This provides a high
level of security since no third party — including Zoom — has access to
the meeting's private keys
Default Encryption: The connection between a given device and Zoom
is encrypted by default, using a mixture of TLS 1.2+ (Transport Layer
Security), Advanced Encryption Standard (AES) 256-bit encryption, and
SRTP (Secure Real-time Transport Protocol). The precise methods used
depend on whether a user uses the Zoom client, a web browser, a
third- party device or service, or the Zoom phone product. For further
information, please see our Encryption Whitepaper.
Measures for the protection of data during Cloud Recording Storage: Cloud Recordings are processed and stored in
storage Zoom's cloud after the meeting has ended; these recordings can be
passcode-protected or available only to people in your organization. If
a meeting host enables cloud recording and audio transcripts, both will
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be stored encrypted.
File transfer storage: If a meeting host enables file transfer through in-
meeting chat, those shared files will be stored encrypted and will be
deleted within 31 days of the meeting.
Cloud recording access: Recording access for a meeting is limited to the
meeting host and account admin. The meeting/webinar host authorizes
others to access the recording with options to share publicly, internal-
only, add registration to view, enable/disable ability to download, and
an option to protect the recording
Authentication: Zoom offers a range of authentication methods such as
SAML, Google Sign-in and Facebook Login, and/or Password based
which can be individually enabled/disabled for an account.
2-Factor Authentication (“2FA”): Admins can enable 2FA for your users,
requiring them to set up and use 2FA to access the Zoom web portal.
Measures for ensuring physical security of Controls are in place to protect systems against physical penetration
locations at which personal data are by malicious or unauthorized people, damage from environmental
processed contaminants and electronic penetration through active or passive
electronic emissions.
Measures for ensuring events logging Zoom implements a standard requiring all systems to log relevant
security access events.
Measures for ensuring system Zoom implements a standard specifying the minimum requirements
configuration, including default for configuration management as it applies to Zoom's corporate and
configuration commercial environment.
Measures for internal IT and IT security Zoom implements policies and standards governing internal IT and IT
governance and management security governance and management.
Measures for certification/assurance of Zoom implements a Security Audit and Accountability policy.
processes and products
Measures for ensuring data minimisation Zoom implements a privacy review in its software development
lifecycle to align product development with the principle of data
minimization.
Measures for ensuring data quality Zoom implements a System and Information Integrity Policy.
Measures for ensuring limited data We retain personal data for as long as required to engage in the uses
retention described in our Privacy Statement, unless a longer retention period is
required by applicable law.
The criteria used to determine our retention periods include the
following
• The length of time we have an ongoing customer relationship;
• Whether account owners modify or their users delete
information through their accounts;
• Whether we have a legal obligation to keep the data (for
example, certain laws require us to keep records of your
transactions for a certain period of time before we can delete
them); or
• Whether retention is advisable in light of our legal position (such
as in regard to the enforcement of our agreements, the
resolution of disputes, and applicable statutes of limitations,
litigation, or regulatory investigation).
Measures for ensuring accountability Zoom implements a Security Audit and Accountability policy.
Measures for allowing data portability and Zoom's paying customers can access their account data through their
ensuring erasure dashboard.
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EXHIBIT C
US State Law Privacy Exhibit
This US State Law Privacy Exhibit (“State Law Exhibit”) supplements the terms of this Addendum to which it is attached and sets
forth certain data privacy rights and obligations in connection with Specific US State Data Protection Laws. Capitalized terms used in
this EXHIBIT C but not otherwise defined herein have the meaning ascribed to them in this Addendum or the Agreement.
Section A – General Provisions. This Section A of the State Law Exhibit applies to Zoom’s provision of and Customer’s use of the
Services to the extent that Customer is a Business or a Controller and Zoom Processes or is Processing Customer’s Personal
Information or Personal Data pursuant to CCPA or other Specific US State Data Protection Laws.
1. Definitions. As used throughout this State Law Exhibit, “Customer” means a Business or Controller that subscribes to Zoom
Services. Capitalized terms used in this Section A, but not otherwise defined, have the meaning ascribed to them in Sections
B 1. and C 1. below.
2. Audits and Assessments. Zoom will conduct third-party audits and assessments in accordance with Section 10.1 and 10.2
of this Addendum.
3. Restrictions on Receipt of Information. Nothing under this State Law Exhibit shall require Zoom to disclose: (a) any data
or information of any other customer of Zoom, or any third party; (b) any internal accounting or financial information; (c)
any trade secret of Zoom; or (d) any information that, in Zoom’s reasonable opinion could: (i) compromise the security of
Zoom’s networks, systems, or premises; (ii) cause Zoom to breach its security or privacy obligations to any third party; or
(iii) any information sought for any reason other than the reasons outlined in this State Law Exhibit. Zoom may require
Customer’s agreement to reasonable Zoom (or its third-party auditor or assessor’s) terms and conditions prior to providing
the Zoom Audit Report to Customer.
4. Deletion of Data. Zoom will (a) as required by Specific US State Data Protection Laws applicable to Customer and at
Customer’s direction, delete or return all Personal Data to the Customer at the end of the provision of Services or (b) as
required by the CCPA, not retain, use, or disclose Personal Information upon termination or expiration of the relationship
between the Customer and Zoom. Nothing in this Section A 4. will require Zoom to (i) delete or return data that it must
retain pursuant to applicable Laws or (ii) return instead of destroying Personal Data to the extent that return is not
technically feasible, or return would impose substantial burdens, costs, or both upon Zoom.
Section B - California. This Section B of the State Law Exhibit applies to Zoom’s provision of and Customer’s use of the Services to
the extent that Customer is a Business and Zoom is Processing Personal Information on Customer’s behalf pursuant to CCPA.
1. Definitions. As used in this Section B of the State Law Exhibit: (a) “Business”, “Business Purpose”, “Commercial Purpose”,
“Consumer”, “Processing”, “Sell”, “Service Provider” and “Share” have the respective meanings given in the CCPA; and (b)
“Personal Information” means “personal information” as defined in the CCPA, but only to the extent the personal
information is collected, accessed, obtained, received, used, disclosed, or otherwise processed by Zoom as a result of
Zoom’s provision of Services to Customer in its capacity as a Business under the Agreement.
2. Acknowledgments and Obligations. Zoom (a) acknowledges that Personal Information is disclosed by Customer only for
the limited and specified purposes of providing the Services described in an Order Form and for the purposes described in
the Agreement; (b) shall comply with obligations applicable to Service Providers under the CCPA and shall provide the same
level of privacy protection to Personal Information as is required by the CCPA, including the same privacy protection
required to be provided by Businesses; (c) agrees that Customer may take reasonable and appropriate steps consistent
with Section A 2. of this State Law Exhibit to help to ensure that Zoom’s use of Personal Information is consistent with
Customer’s obligations under the CCPA; (d) shall notify Customer promptly of any determination made by Zoom that it can
no longer meet its obligations under the CCPA; and (e) agrees that Customer may, upon notice, take reasonable and
appropriate steps to stop and remediate unauthorized use of Personal Information, consistent with and in accordance with
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applicable regulations, by requesting reasonable documentation from Zoom that verifies Zoom no longer retains or uses
Personal Information that is subject to a valid deletion request.
3. Restrictions. Zoom shall not (a) Sell or Share Personal Information; (b) retain, use, or disclose any Personal Information for
any purpose other than for the purpose(s) described in Section B 2. (a) of this State Law Exhibit, or as otherwise permitted
by the CCPA, including retaining, using, or disclosing Personal Information for a Commercial Purpose other than such
purpose(s) or the servicing of a different Business; (c) retain, use or disclose Personal Information outside of the direct
business relationship between Zoom and Customer, except to the extent permitted by CCPA; or (d) combine the Personal
Information received pursuant to the Agreement with Personal Information received from another party, or Zoom’s own
interactions with the Consumer to whom the Personal Information pertains, except to the extent a Service Provider is
permitted to do so under the CCPA. Zoom hereby certifies that it understands its obligations under this State Law Exhibit
and will comply with them.
4. Audits, Reviews, and Assessments. Customer, subject to reasonable requirements and written agreements as required by
Zoom and consistent with the CCPA, and at Customer’s sole cost and expense, may audit, review, or assess Zoom not more
than once every twelve (12) months, in accordance with Section A 2. of this State Law Exhibit.
5. Consumer Requests. Customer will promptly notify Zoom and provide all necessary information to Zoom after receiving
and verifying a Consumer request, and Zoom shall promptly take such actions and provide such information as Customer
may reasonably request pertaining to a Consumer’s Personal Information in order to help Customer fulfill requests of
individuals to exercise their rights under the CCPA, including, without limitation, requests to access, correct, delete, opt
out of the Sale or Sharing of, or receive information about Personal Information pertaining to them. If Zoom receives any
request directly from Customer’s Consumer(s), then Zoom may either (i) advise the Consumer to contact Customer directly
with such request or (ii) contact Customer to respond directly to the Consumer.
Section C – Virginia, Colorado, Utah & Other States. This Section C of the State Law Exhibit applies to Zoom’s provision of and
Customer’s use of the Services to the extent that Customer is a Controller of Personal Data and Zoom Processes Customer’s
Personal Data under Specific US State Data Protection Laws.
1. Definitions. As used in this Section C of the State Law Exhibit: (a) “Controller”, “Personal Data”, “Process” and “Processor”
shall have the respective meanings given to them in the Specific US State Data Protection Laws; and (b) “Instructions” has
the meaning given below.
2. Processing of Personal Data: Roles, Scope, and Responsibility.
a. For the purposes of this State Law Exhibit, the parties acknowledge and agree to the following: (i) Customer is
the Controller of Customer Personal Data and (ii) Zoom is the Processor of Customer Personal Data.
b. Only to the extent necessary and proportionate, Customer as Controller instructs Zoom to perform the activities
as Processor on behalf of Customer in accordance with the Instructions set forth in Section 2.2 of this Addendum.
c. To the extent that Zoom acts as a Processor of Customer Personal Data, Zoom shall Process Customer Personal
Data only in accordance with Customer’s Instructions. Customer shall ensure that its Instructions to Zoom comply
with all Laws, rules, and regulations applicable to the Customer Personal Data, and that the Processing of
Customer Personal Data per Customer's Instructions will not cause Zoom to be in breach of Specific US State Data
Protection Laws. Customer is solely responsible for the accuracy, quality, and legality of (i) the Customer Personal
Data provided to Zoom by or on behalf of Customer; (ii) how Customer acquired any such Customer Personal
Data; and (iii) the Instructions it provides to Zoom regarding the Processing of such Customer Personal Data.
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Customer shall not provide or make available to Zoom any Customer Personal Data in violation of the Agreement,
this Addendum, or this State Law Exhibit.
d. Customer authorizes Zoom to conduct scanning and reporting of Personal Data in limited circumstances (e.g., to
detect and report Child Sexual Abuse Material; to comply with other applicable Laws; to ensure compliance with
Zoom’s Acceptable Use Guidelines).
e. With regard to Personal Data, the “EXHIBIT A Controller to Processor” portion of this Addendum further describes
the nature and purposes of the Processing, the types of Personal Data to be Processed, and the duration of the
Processing.
3. Authorized Persons. Zoom shall ensure that all persons authorized to Process Customer Personal Data are made aware of
the confidential nature of Customer Personal Data and are subject to a duty of confidentiality with respect to the data.
4. Subcontractors and Subprocessors. To the extent that Zoom is a Processor, Customer hereby generally authorizes Zoom
to engage subcontractors and subprocessors in accordance with this Section C 4.
a. Customer approves Zoom’s use of the providers located at https://explore.zoom.us/en/subprocessors/ to
Process Customer’s Personal Data.
b. Zoom may remove, replace or appoint additional providers. Provided Customer subscribes to updates at
https://explore.zoom.us/en/subprocessors/, Zoom shall notify Customer of any changes to these provider
engagements. Where required by Specific US State Data Protection Laws, Zoom shall also provide an opportunity
for Customer to object to the engagement in accordance with Sections C 4. (d) and C 4. (e) herein.
c. In an emergency concerning availability or security of the Services, Zoom is not required to provide prior
notification to Customer of the removal, replacement, or appointment of subcontractors, but shall provide
notification within seven (7) business days following the change in a subcontractor.
d. In either case, the Customer may object to such an engagement of a subcontractor in writing within fifteen (15)
business days of receipt of the aforementioned notice by Zoom.
e. If the Customer objects to the engagement of a new subcontractor, Zoom shall have the right to cure the
objection through one of the following options (to be selected at Zoom's sole discretion):
i. Zoom may cancel its plans to use the subcontractor with regard to Customer Personal Data.
ii. Zoom may take the corrective steps requested by Customer in its objection (which remove Customer's
objection) and proceed to use the subcontractor with regard to Customer Personal Data.
iii. Zoom may cease to provide or Customer may agree not to use (temporarily or permanently) the
particular aspect of the Service that would involve the use of such a subcontractor with regard to
Customer Personal Data. Zoom shall provide Customer with a written description of commercially
reasonable alternative(s), if any, to such engagement, including without limitation modification to the
Services. If Zoom, in its sole discretion, cannot provide any such alternative(s), or if Customer does not
agree to any such alternative(s), if provided, Zoom and Customer may terminate the affected
portion(s) of the Agreement with thirty (30) days prior written notice. Termination shall not relieve
Customer of any fees or charges owed to Zoom for Services provided up to the effective date of the
termination under the Agreement.
iv. If Customer does not object to a new subcontractor’s engagement within fifteen (15) business days
of notice issuance from Zoom, that new subcontractor shall be deemed accepted.
f. Zoom shall engage any subcontractor that Processes Customer’s Personal Data only pursuant to a written
contract and require the subcontractor to meet any obligations of Zoom that are subcontracted with respect to
such Personal Data. Zoom remains liable to Customer where that subcontractor fails to fulfill its data protection
obligations for the performance of that subcontractor's obligations to the same extent that Zoom would itself be
liable under this State Law Exhibit had it conducted such acts or omissions.
5. Information Security. Taking into account the context of Processing, Zoom shall maintain appropriate technical and
organizational measures with regard to Customer Personal Data to ensure a level of security appropriate to the risk in
accordance with this State Law Exhibit and as otherwise expressly stated in the Agreement.
6. Compliance Information. Upon the reasonable request of Customer, Zoom shall make available to Customer reasonable
information, consistent with and in accordance with applicable Laws, in Zoom’s possession necessary to demonstrate
Zoom’s compliance with Zoom’s obligations in this State Law Exhibit.
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