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Event It's Partner Summit season! Find an event near you → Third party suppliers The suppliers we use in order to provide you with the Umbraco products and services The table below provides an overview of the suppliers we engage for various products and services. This includes suppliers who act as sub-processors by processing our customers' or users' personal data through their systems. For suppliers based in Europe, we secure Data Protection Agreements (DPAs) that include the necessary contractual terms, ensuring compliance with the General Data Protection Regulation (GDPR). As of September 2023, we continue to rely on Standard Contractual Clauses (SCCs) for third-party data transfers. Additionally, from July 2023, we have incorporated the Data Privacy Framework as an additional legal basis for processing such transfers. Would you like to stay informed about Umbraco's third-party suppliers? Subscribe to supplier changes Supplier Function Product used/ Involved/ Support* Location of data center Legal grounds for processing The following services are used by Umbraco A/S to deliver core solutions to our customers. Microsoft Azure Hosting platform (Umbraco offers multiple hosting locations dedicated to the specific project) Umbraco Cloud, Heartcore, & Support EU , US , UK, AUS, CAN (See table below) DPA incorporated with SCC and DPF Cloudflare Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud. Umbraco Cloud, Heartcore, Support Global DPA incorporated with SCC and DPF Twilio Email service for Umbraco Cloud (Sendgrid) Umbraco Cloud, Heartcore US DPA incorporated with SCC and DPF Conditional supporting services potentially involved in service delivery. GitHub GIT repositories Umbraco Cloud, Heartcore, Support EU & USA DPA incorporated with SCC and DPF Intercom Ticket/mail customer support tool Umbraco Cloud, Heartcore, Support US East DPA incorporated with SCC and DPF Simplesat Collect customer feedback from support requests Umbraco Cloud, Heartcore EU DPA incorporated with SCC Nuuday A/S Umbraco Support phone service (Relatel) Umbraco Support EU DPA Eurekos LMS platform for Umbraco Training Umbraco Training EU DPA Verizon Umbraco Support phone service - US Umbraco Support US DPA incorporated with SCC ZoHo Customer Relations Management (CRM) Umbraco Cloud, Heartcore, Support Netherlands & Ireland DPA incorporated with SCC and DPF Zoom Webinar software and sales meeting tool Umbraco Cloud, Heartcore, Support Netherlands (EU), US DPA incorporated with SCC and DPF GetAccept Contract signing and document handling for partners and customers EU DPA incorporated with SCC and DPF Calendly Sales demo scheduling platform USA DPA incorporated with SCC Active Campaign To deliver e-mails with product information and security updates to customers and users of Umbraco, handle lead-scoring and marketing automation. Umbraco Cloud, Heartcore EU & USA DPA incorporated with SCC and DPF SpotMe Event management system DPA incorporated with SCC and DPF Universe Event ticket system DPA incorporated with SCC E-conomic ERP-system including daily bookkeeping, invoicing, handling of VAT All Products Netherlands DPA Google Workspace Email, document storage/ sharing Umbraco Support Global DPA incorporated with SCC and DPF Slack Cross-platform instant messaging service Umbraco Cloud, Heartcore, Support EU & USA DPA incorporated with SCC and DPF Zapier, Inc. Workflow automation — connecting internal tools and automating processes in support delivery Umbraco Support USA DPA incorporated with SCC and DPF Open AI Umbraco general day-to-day operations USA DPA with SCC Anthropic Umbraco general day-to-day operations USA DPA with SCC To ensure service availability during peak demand, customer data may temporarily be processed in the overflow region with your primary hosting location. All overflow regions are within the same legal jurisdiction as the primary region, ensuring no additional cross-border data transfers occur. Primary Region Capacity Alternate Region EU West France Central US East North Central US UK South UK West AUS N/A CAN N/A *Umbraco support is included in the paid plans of Umbraco and to some extent in the free versioning of Umbraco and comes with various benefits and response times. We help customers with their support needs and might interfere with Personally identifiable information, which we handle with care and respect. The data processor can use other Umbraco Subsidiaries as sub-processors without listing them above and without notifying the data controller. Audit procedures / annual inspection We audit our data processors regularly using a risk-based approach to verify their compliance with our data processing agreement. Such will usually be in the form of questionnaires or review of certificates/audit reports, etc., and usually occur every six months. However, the risk-based approach may impact the frequency and intensity of the audit. Last update on this site: July 2026 What was changed: July 2026: Added section with Overflow regions Added OpenAI and Anthropic to supplier list Removed Atlassian as supplier May 2026 Updated Suppliers with DPF information (Zoom, Calendly) Made a change to the matrix splitting the view between directly involved in delivery and potential delivery of the service. Added Zapier, Inc. as a processor January 2026 Changed NPS supplier from Deligthed to Simplesat.io July 2025 Updated supplier list (Removed Apollo, Added GetAccept) January 2025 Updated Zoho with active DPF listing and Added subscribe button to receive emails about changes April 2024 Removed Ringcentral March 2024 Removed Zendesk October 2023 Removed Momentive, Sessionize Added: Apollo.io, Eurekos, Universe, Calendly, Verizon