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Hem Juridisk information Telavox’s sub-processors Telavox’s sub-processors Version 4.0, March 20 2025 To receive notifications about updates to Telavox’s subsidiaries, sub-processors and additional services subscribe here. All Telavox services are technically configured and delivered via Telavox AB. As a consequential effect of this, for all agreements with Telavox subsidiaries, the following relation will exist. Telavox Subsidiary Sub-Processor Location of processing Telavox AS Telavox AB Data is stored and processed in EU/EEA Telavox ApS Telavox AB Data is stored and processed in EU/EEA Telavox OY Telavox AB Data is stored and processed in EU/EEA Telavox LTD Telavox AB Data is stored and processed in EU/EEA & the UK OpenS SRL Telavox AB Data is stored and processed in EU/EEA iCentrex AB Telavox AB Data is stored and processed in EU/EEA The following sub-contractors/sub-processors are used by Telavox AB when providing its cloud-based telephony solution/PBX as a processor in relation to its customers (companies). Categories of data subjects processed: Customer’s users Name of sub-processor/sub-contractor Purpose of processing Location of processing Kraftringen AB Outsourced infrastructure provider, hosting operational database, Database administration Data is stored within EU/EEA Equinix Sweden AB Outsourced infrastructure provider, hosting operational database, Database administration Data is stored within EU/EEA Digital Realty Sweden AB Outsourced infrastructure provider, hosting operational database, Database administration Data is stored within EU/EEA Google Cloud EMEA LTD External storage of traffic records. Statistical analysis of anonymous data Data is stored within EU/EEA Hubspot Inc. Providing Customer Support platform for services Data is stored within EU/EEA Telia Company AB Providing mobile communication services Data is processed in EU/EEA Nuuday A/S (former TDC Holding A/S) Providing mobile communication services Data is processed in EU/EEA Norlys A/S (former Telia Mobil Danmark A/S) Providing mobile communication services Data is processed in EU/EEA Telenor ASA Providing mobile communication services Data is processed in EU/EEA Line Carrier Oy Providing mobile communication services Data is processed in EU/EEA Proximus NV/SA Providing mobile communication services Data is processed in EU/EEA PostNord AB SIM-card distribution Data is processed in EU/EEA Added-service sub-processors Note: These are optional sub-processors and are not by default added to Telavox AB services. If you have a query whether these are used in your setup – contact your Telavox point of contact. Telavox AB uses the following sub-contractors/sub-processors in connection with its services in relation to its customers (companies), however provided that the Customer has ordered these optional solutions provided by these vendors. The categories of data subjects processed are Customer’s users. Name of sub-processor/sub-contractor Applicability Purpose of processing Location of processing Cention Group SB Telavox Contact Center Solution Providing platform and back-end functionality to our Contact Center solution Data is stored within the EU/EEA. Technical support can access data from outside the EU/EEA (not per default). Comunit AB Telavox Multitenant Remote Operator Service Providing remote operator services (telephony service) Sweden Destiny Analytics AB (prev. Meridix) Telavox Extended Reporting and Analytics Service Add-on to provide analytics and reporting capabilities to the software Data hosted in EU/EEA Voxbone S.A Telavox Foreign Number Service Provides voice connectivity services and international phone numbers outside of Telavox main markets Data is stored and processed in EU/EEA & the UK Voxo AB Telavox Voice to Text Service Voice to text engine, helping to bring insights to conversations, used for providing transcripts of voicemails. Data is hosted in The Netherlands (main) and Ireland (cross-region replica). Sana Labs AB Telavox Generative AI Service Add-on to provide Telavox transcription of recorded call voice to text (option). Add-on to provide Telavox integration of voice service operations (option) Data is stored and processed in EU/EEA. Google Gemini Telavox Generative AI Service Add-on to provide AI generated service integration with Telavox products Data is stored within EU/EEA Google Vertex Telavox Generative AI Service Add-on to provide AI generated service integration with Telavox products Data is stored within EU/EEA Eleven Labs Inc Telavox Generative AI Service Add-on to provide Text to Speech, Speech to Text capabilities Data is stored within EU/EEA Network Operators when using the Telavox Service (outside EU/EEA) When the Customer’s user makes a call or otherwise communicates with recipients outside the EU/EEA, such communication will cause transfer of its content, which is necessary for Telavox’s performance of the telephony service agreement with the Customer. Directory Assistance and Porting Services Telavox operates in Sweden, Norway, Belgium, Denmark, Finland and Great Britain. In each country, Telavox shares customer/user data with national directory assistance and porting services companies, as required and regulated in each country (subject to the customer’s/user’s possibility to opt out, as applicable). These companies do not act as Telavox’s sub-processors, they act as separate data controllers. Third Party integrations (CTI) The Customer has the option to add Telavox CTI (Computer Telephony Integration) for CRM/Helpdesk systems, which is a user license add-on feature that enables Telavox CRM/Helpdesk integrations. See further information here: https://www.telavox.com/integrations/. The Telavox CTI is only provided upon Customer’s written instructions and order. The Telavox CTI requires that Customer has entered into a license agreement with the third party Supplier with respect to the applicable host service, enabling Telavox to integrate with the host service. Telavox does not enter into any agreement with the third party supplier for Customer’s use of the host services, Telavox merely provides the technical means for the Customer to interact with the Supplier host service through the Telavox CTI. In this connection Telavox processes data in accordance with the Customer’s documented instructions for the CTI service (as processor). Telavox is not using the third party Supplier as sub-contractor in connection with providing the third party integration. Thus, the third party Suppliers are not regarded as Telavox’ sub-processors (or sub-suppliers). Telavox Affiliates The following list identifies Telavox’s affiliates that may be relied upon by Telavox in its client service activities and may be used in connection with Telavox’s processing of personal data on behalf of its clients in the context of the provision of its services where specialised expertise and/or support services from any of these affiliates are used. Name of affiliate Location of affiliate OpenS SRL Belgium eRate AS Norway eRate BSS AB Sweden Numintec Comunicaciones S.L. Spain Telavox ApS Denmark Telavox AS Norway Telavox LTD United Kingdom Telavox OY Finland iCentrex AB Sweden Telavox Försäljning AB Sweden eRate OTA Services AS Norway OpenS SARL Tunisia Numintelecom S.L.U Spain Numintec Comunicaciones, Lda Portugal Företagstelefoni Mobilabonnemang Fast telefoni och softphone Mobila bredband Mobiltelefoner Täckningskarta Roaming Funktioner Transkriberade samtal Mobilapp Kalenderintegration Samtalsinspelning Adminportal Samtalsstatistik Alla funktioner Växel Växel Ärendehantering Populära funktioner Telavox Studio Nyhet Mobilapp Adminportal Kontaktsökning Kalenderintegration Samtalsinspelning Transkribera samtal Alla funktioner Integrationer AI AI-receptionist AI Assist Testa gratis Priser Bli partner Support Resurser Upptäck Blogg Nyheter Kundcase Utforska Academy Guider Webinar Övrigt Appar FAQ Data och roaming SvenskaDanskSuomiNorsk bokmålEnglishFrançais Français (BE) Nederlands (BE) Kontakta sälj Priser