Snapshot 53304
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The issue affecting MTC Tenant Creation in Japan region has been fully resolved as of 10/05/26 17:00 UTC. \nAll services are operating normally.\n\nIncident Window: 10/05/26 02:00 UTC - 10/05/26 17:00 UTC\n\n\n日本における MTC テナント作成に影響していた問題は、2026年10月5日17:00 UTC時点で完全に解決いたしました。すべてのサービスは正常に稼働しております。\n\n障害発生期間:2026年10月5日 02:00 UTC ~ 2026年10月5日 17:00 UTC",
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"body": "We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. \nUsers may continue to experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful \n \n\nNext Update: 10/05/26 19:00 UTC\n\n\n引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。\nユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。\n回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。\n次回更新: 2026年10月5日 19:00(UTC)",
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"body": "We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. \nUsers may continue to experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful \n \n\nNext Update: 10/05/26 17:00 UTC\n\n\n引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。\nユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。\n回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。\n次回更新: 2026年10月5日 17:00(UTC)",
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"body": "We are aware of an issue affecting MTC Tenant Creation in Japan region. \nUsers may experience failures creating tenants via MTC. \nAs a workaround, selecting \"Retry\" after initial failure is successful\nOur team has been alerted and is investigating. \n\nNext Update: 10/05/26 15:00 UTC\n\n\n\n事象名: MTC テナント作成の失敗\n\n現在、日本リージョンにおいて MTC テナント作成に影響する問題が発生していることを確認しております。\n\nご利用のお客様におかれましては、MTC を使用したテナント作成時に失敗が発生する場合があります。\n\n暫定的な回避策として、初回の作成失敗後に「Retry（再試行）」を実行することで、正常に作成できる場合があることを確認しております。\n\n本事象については担当チームにて認識しており、現在調査を進めております。\n\n次回更新予定: 2026/10/05 15:00 UTC",
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"created_at": "2026-10-02T18:34:54.952Z",
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"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version.\n\nSubset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically. \nSteps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]\n\nUntil an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nOur team is continuing to work on additional options to simplify the upgrade for affected endpoints.\n\nNext Update: 10/06/26 21:00 UTC",
"created_at": "2026-10-06T14:17:56.324Z",
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"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.\n\nWe have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.\n\nIn the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext update: 10/06/26 16:00 UTC",
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"body": "We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.\n\nWe have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.\n\nIn the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext update: 10/06/26 16:00 UTC",
"created_at": "2026-10-05T15:51:41.187Z",
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"display_at": "2026-10-05T15:51:41.000Z",
"id": "7t44hfv8nkrz",
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"updated_at": "2026-10-05T15:52:16.224Z",
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"body": "We are aware of an issue affecting Aurora Protect agent version 3.5.\n\nUsers may find that some configured Memory Protection exclusions are not being applied. This may cause previously excluded applications to be alerted on or blocked.\n\nWe have identified the cause and a workaround. While a fix is being released, users can follow the steps in this knowledge base article to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]\n\nNext Update: 10/05/26 16:00 UTC",
"created_at": "2026-10-02T18:34:55.082Z",
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"name": "Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied",
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"created_at": "2026-10-02T12:44:14.579Z",
"id": "x9bd2svgmr3n",
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"body": "The issue affecting Aurora Endpoint Console has been fully resolved as of 10/02/26 14:50 UTC. \nAll services are operating normally.\n\nIncident Window: 10/02/26 12:16 UTC - 10/02/26 15:00 UTC",
"created_at": "2026-10-02T15:16:26.166Z",
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"body": "Our upstream Vendor has implemented a fix for affecting Aurora Endpoint Console. \nWe have begun restoring corrupted data to resolve display issue \n\n \n\nNext Update: 10/02/26 17:00 UTC",
"created_at": "2026-10-02T14:39:31.408Z",
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"display_at": "2026-10-02T14:39:31.408Z",
"id": "8splpdwm633d",
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"body": "We are aware of an issue affecting Aurora Endpoint Console. \nUsers may experience some fields returning corrupted data. \nEndpoints remain protected as this graphical issue does not impact Protect/Focus functionality\nOur team has identified the error and are implementing a resolution. \n\nNext Update: 10/02/26 15:00 UTC",
"created_at": "2026-10-02T12:44:14.681Z",
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],
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}
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],
"body": "The issue affecting Aurora Endpoint Console has been fully resolved as of 08/28/26 01:26 UTC. \nAll services are operating normally and corrupted data has been restored.\n\nIncident Window: 08/24/26 15:05 UTC - 08/28/26 01:26 UTC",
"created_at": "2026-08-28T13:55:46.901Z",
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{
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},
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],
"body": "Implementation of fix in co-ordination with our upstream Vendor has completed preventing additional data corruption.\nWe have begun restoring corrupted data to resolve display issue \nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n\nNext Update: 08/28/26 15:00 UTC",
"created_at": "2026-08-27T19:58:08.440Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-27T19:58:08.440Z",
"id": "wmybcrlm0c67",
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},
{
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],
"body": "Implementation of fix in co-ordination with our upstream Vendor continues.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n\nNext Update: 08/27/26 22:00 UTC",
"created_at": "2026-08-27T17:51:44.458Z",
"custom_tweet": null,
"deliver_notifications": false,
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{
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],
"body": "We have identified a fix and is currently being implemented in co-ordination with our upstream Vendor to restore Aurora Endpoint Console.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n\nNext Update: 08/27/26 18:00 UTC",
"created_at": "2026-08-27T14:00:24.324Z",
"custom_tweet": null,
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},
{
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"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team is currently working with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n\nNext Update: 08/27/26 16:00 UTC",
"created_at": "2026-08-26T20:54:01.639Z",
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},
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"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team is currently working with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n\nNext Update: 08/26/26 22:00 UTC",
"created_at": "2026-08-26T18:58:16.142Z",
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},
{
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"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team continues to escalate the issue with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/26/26 20:00 UTC",
"created_at": "2026-08-26T15:39:23.770Z",
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},
{
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],
"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team continues to escalate the issue with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/26/26 16:00 UTC",
"created_at": "2026-08-26T12:04:48.906Z",
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},
{
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{
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{
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{
"code": "ywfrp1693593",
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],
"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and is working with the upstream Vendor to investigate.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/26/26 12:00 UTC",
"created_at": "2026-08-25T19:34:08.183Z",
"custom_tweet": null,
"deliver_notifications": false,
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},
{
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{
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{
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{
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{
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],
"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and has engaged upstream Vendor to investigate.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/25/26 20:00 UTC",
"created_at": "2026-08-25T16:23:16.467Z",
"custom_tweet": null,
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"display_at": "2026-08-25T16:23:16.467Z",
"id": "pqlwjxpjhhck",
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},
{
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{
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{
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],
"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and working towards a resolution\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/25/26 17:00 UTC",
"created_at": "2026-08-24T19:53:19.708Z",
"custom_tweet": null,
"deliver_notifications": false,
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},
{
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{
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{
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{
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{
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}
],
"body": "We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. \n \n\nNext Update: 08/24/26 20:00 UTC",
"created_at": "2026-08-24T17:55:15.846Z",
"custom_tweet": null,
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"id": "b7kd0z2v5y5m",
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"wants_twitter_update": false
},
{
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{
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{
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{
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{
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],
"body": "We are aware of an issue affecting Aurora Endpoint Console. \nUsers may experience some fields returning corrupted data. \nEndpoints remain protected as this graphical issue does not impact Protect/Focus functionality\nOur team has identified the error and are implementing a resolution. \n\nNext Update: 08/24/26 18:00 UTC",
"created_at": "2026-08-24T15:47:17.109Z",
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}
],
"metadata": {},
"monitoring_at": "2026-08-27T14:00:24.324Z",
"name": "Aurora Endpoint Console - Subset of fields experiencing a parsing error",
"page_id": "20lly5mtzj2z",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-28T13:55:46.901Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"status": "resolved",
"updated_at": "2026-08-28T13:55:46.919Z"
},
{
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{
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"description": null,
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"id": "4htspxj4ynct",
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"position": 2,
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"updated_at": "2026-08-26T19:09:34.676Z"
},
{
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"description": null,
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"updated_at": "2026-08-26T19:09:34.691Z"
},
{
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"description": null,
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"id": "dyq21dqrs7kv",
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"position": 2,
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"updated_at": "2026-08-26T19:09:34.704Z"
},
{
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"description": null,
"group_id": "c48rfcp3rkgt",
"id": "hlf6r5zd68m1",
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"position": 2,
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"start_date": "2026-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-26T19:09:34.718Z"
}
],
"created_at": "2026-08-26T17:08:12.000Z",
"id": "2445qcm429zx",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
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{
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"name": "USA - Managed Detection and Response-Event Processing",
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},
{
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},
{
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{
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],
"body": "The issue affecting Incidents View within Aurora Endpoint Defense Console has been fully resolved as of 08/26/26 20:01 UTC.\nAll services are operating normally.\nOur teams are working on triaging the Incidents recorded during the Outage window (08/26/26 15:17 - 16:36 UTC).",
"created_at": "2026-08-27T17:08:16.635Z",
"custom_tweet": null,
"deliver_notifications": false,
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"id": "93vmyjmf0kmk",
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"status": "resolved",
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"wants_twitter_update": false
},
{
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{
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{
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},
{
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{
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],
"body": "We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console.\nServices appear to be recovering and we are monitoring stability. \n\nNext Update: 08/27/26 16:00 UTC",
"created_at": "2026-08-26T20:53:48.024Z",
"custom_tweet": null,
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"display_at": "2026-08-26T20:53:48.024Z",
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"status": "monitoring",
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"wants_twitter_update": false
},
{
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{
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},
{
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},
{
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},
{
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}
],
"body": "We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console.\nServices appear to be recovering and we are monitoring stability. \n\nNext Update: 08/26/26 22:00 UTC",
"created_at": "2026-08-26T19:09:34.746Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-26T19:09:34.746Z",
"id": "gtr32xjhypnm",
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"status": "monitoring",
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"updated_at": "2026-08-26T19:09:34.746Z",
"wants_twitter_update": false
},
{
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{
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},
{
"code": "hl6jhw24bkmz",
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},
{
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},
{
"code": "hlf6r5zd68m1",
"name": "APAC - Managed Detection and Response-Event Processing",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified a fix and is currently being implemented to restore your Incidents View within Aurora Endpoint Defense Console.\nUsers may continue to experience data retrieval error.\n\nNext Update: 08/26/26 21:00 UTC",
"created_at": "2026-08-26T18:57:51.435Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-26T18:57:51.435Z",
"id": "pgpyfh4jjc9h",
"incident_id": "2445qcm429zx",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T18:57:51.435Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4htspxj4ynct",
"name": "USA - Managed Detection and Response-Event Processing",
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},
{
"code": "hl6jhw24bkmz",
"name": "CA - Managed Detection and Response-Event Processing",
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},
{
"code": "dyq21dqrs7kv",
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},
{
"code": "hlf6r5zd68m1",
"name": "APAC - Managed Detection and Response-Event Processing",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate the issue which is affecting your Incidents view within Aurora Endpoint Defense Console.\nUsers may continue to experience data retrieval error.\n\nNext Update: 08/26/26 20:00 UTC",
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"body": "We are aware of an issue affecting your Incidents view within Aurora Endpoint Defense Console.\nUsers may experience a data retrieval error.\nOur team has been alerted and is investigating. \n\nNext Update: 08/26/26 19:00 UTC",
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"body": "The issue affecting Trend Vision One Cloud Sensors in EMEA has been fully resolved as of 08/11/26 06:50 UTC. \nAll services are operating normally.\n\nIncident Window: 08/10/26 10:00 UTC - 08/11/26 06:50 UTC",
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"body": "Arctic Wolf resources have verified recovery of ESET Cloud sensors Connectivity.\nThe incident is resolved.",
"created_at": "2026-08-07T14:14:30.685Z",
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],
"body": "Vendor ESET have implemented a fix for the affected Sensors. \nArctic Wolf is currently validating the recovery and stability of the services from our end.\n\nNext Update: 08/06/26 20:00 UTC",
"created_at": "2026-08-06T18:07:11.868Z",
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],
"body": "We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. \nUsers may continue to receive \"Invalid Credentials\" error messages for affected Sensors.\n \nNext Update: 08/06/26 18:00 UTC",
"created_at": "2026-08-06T16:04:37.810Z",
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],
"body": "We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. \nUsers may continue to receive \"Invalid Credentials\" error messages for affected Sensors.\n \nNext Update: 08/06/26 16:00 UTC",
"created_at": "2026-08-06T15:08:41.389Z",
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],
"body": "We are aware of an issue affecting ESET Sensor connectivity.\nUsers may receive \"Invalid Credentials\" error messages for affected Sensors. \nOur team has been alerted and is investigating the issue . \n\nNext Update: 08/06/26 15:00 UTC",
"created_at": "2026-08-06T13:46:18.119Z",
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],
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"body": "Upstream Vendors report their incidents have resolved\nArctic Wolf resources have verified recovery of ingestion for ESET and O365 Cloud Sensors.\n\nIncident Resolved",
"created_at": "2026-07-24T13:37:39.059Z",
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{
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],
"body": "We continue to monitor services affecting ingestion for ESET and O365 Cloud Sensors.\n\nNext Update: 07/23/26 21:30 UTC",
"created_at": "2026-07-23T20:26:01.736Z",
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{
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{
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"body": "We are aware of ongoing Vendor issues affecting ingestion for ESET and O365 Cloud Sensors. \nUsers may experience delays in ticketing for these event types. \nOur teams are monitoring ESET and Microsoft services for recovery\n\n\nNext Update: 07/23/26 20:00 UTC",
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],
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"scheduled_auto_completed": false,
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},
{
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},
{
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{
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"id": "6w9rcmkmrw00",
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"impact_override": "critical",
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{
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{
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{
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{
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],
"body": "The issue affecting your view to Arctic Wolf tickets has been fully resolved as of 07/16/26 20:02 UTC\nAll services are operating normally.\n\nIncident Window: 07/16/26 13:19 UTC - 07/16/26 20:02 UTC",
"created_at": "2026-07-16T20:11:23.879Z",
"custom_tweet": null,
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"twitter_updated_at": null,
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{
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{
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{
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],
"body": "We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets\nUsers may continue to be presented with an error screen while accessing these tickets via Unified Portal. \nIn addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause.\n \nNext Update: 07/16/26 20:00 UTC",
"created_at": "2026-07-16T17:55:29.798Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-16T17:55:29.000Z",
"id": "c4xf3kpgdgnd",
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"updated_at": "2026-07-16T19:31:36.958Z",
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},
{
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{
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],
"body": "We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets\nUsers may continue to be presented with an error screen while accessing these tickets via Unified Portal. \nIn addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause.\n \nNext Update: 07/16/26 20:00 UTC",
"created_at": "2026-07-16T17:25:13.192Z",
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"deliver_notifications": false,
"display_at": "2026-07-16T17:25:13.000Z",
"id": "rzhgnmlph642",
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"updated_at": "2026-07-16T19:31:27.143Z",
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},
{
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{
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],
"body": "We are aware of an issue affecting your view to subset of Arctic Wolf tickets.\nUsers may be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience delays in alerting due to what we suspect to be the same root cause.\nOur team has been alerted and is investigating.\n\nNext Update: 07/16/26 18:00 UTC",
"created_at": "2026-07-16T16:01:18.357Z",
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"updated_at": "2026-07-16T19:31:18.178Z",
"wants_twitter_update": false
}
],
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"name": "View to subset of Arctic Wolf tickets impacted",
"page_id": "20lly5mtzj2z",
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}
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"page": {
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"name": "Arctic Wolf Public",
"url": "https://status.arcticwolf.com"
},
"status": {
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}
}